Wheaton Van Lines

Reviews

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1. L

   Laura E.

   Source: MoveAdvisor · Greenwood, SC to Cedar Rapids, IA

   12 Jul 20224-bedroomPaid $15,000

   Worst mover EVER!

   If you are reading this review and have not signed with Wheaton yet, DO NOT USE THEM! They moved us from SC to IA. The ruined a majority of our personal belongings but most importantly, they damaged our brand new home. Put holes in our walls, dented our front door, back door, broke shutter, scratched floors….. They ruined everything and did not care about our home or belongings.

2. R

   Randy L.

   Source: MoveAdvisor · Trabuco Canyon, CA to Belleville, IL

   7 Jul 20224-bedroomPaid $42,000

   Absolute rip-off

   Please do not ever use Wheaton Worldwide or Stevens Worldwide movers. I paid over $40,000 for a "complete move." NOT EVEN CLOSE! They left our new home an absolute disaster! Please, please never, ever use these companies! You have been warned! This is what they left us with.......yes, they left our grand piano on its side and our guest room a disaster!

3. T

   Thomas C.

   Source: MoveAdvisor · Leesburg, FL to Hudsonville, MI

   18 Dec 20212-bedroomPaid $9,600

   Why are they still in business

   Move from leesburg, Fl to Hudsonville, mi. Lost items, broken furniture etc. paid over $600 for best insurance. Had over $3000 in damages and lost items. Got a measly $260 back. They make all the promises and deliver zero. Never use this company

4. J

   Jenna K.

   Source: MoveAdvisor · Birmingham, AL to Boulder, CO

   9 Dec 20214+ bedroomPaid $10,000

   Worst moving experience ever

   They lost several items and are offering to compensate me for 1/3 of the value of them. In fact, they lost so many items that I cannot even determine the total quantity of lost boxes. The inventory was done incorrectly and it took 2 shipments over 2 weeks apart to get my things here when they assured me one truck would be enough. DO NOT use this moving company.

5. W

   William G.

   Source: MoveAdvisor · Fort Rucker, AL to Las Vegas, NV

   24 Oct 20213-bedroomPaid $1,000

   Incredibly incompetent company

   Stay away from this organization. Our experience thus far has been a sad disappointment. From not showing up on the day of packing to not informing us about storing our property, to loading our property onto a truck with another customers property and then using a Uhaul to store the rest of our stuff until they could find another truck to come get it, to not showing up on the day of delivery, the list of failures goes on. Their customer service help line is not worth the time it takes to place the phone call. Highly incompetent. The leadership team for Wheaton is completely insulated from the reality that their company is failing their customers. I tried to contact higher management to resolve my problems but was always redirected to the dismal customer service line. We are currently sitting in our new and empty house for another week waiting on delivery. Sad outcome for us.

6. D

   Debbie P.

   Source: MoveAdvisor · La Center, WA to Knoxville, TN

   7 Oct 20213-bedroomPaid $17,000

   Extremely Poor Service--Less than poor

   Wheaton Van Lines has been holding our belongings in storage for one month because, they say, they can't find a driver to bring our goods to us in Knoxville from Portland, OR. They have no solution and say they don't know when they will find a driver. This is a national company and they can't find a driver. We placed our move order 2 months prior to the actual pickup date at our previous residence so that means they have had THREE months to make this move happen. All I get from them is "we don't have a driver yet, have a nice day". We don't know what to do or how to get our belongings. We are frustrated by their lack of concern and their inability to find a driver within their own national organization.

7. R

   Rochelle G.

   Source: MoveAdvisor · Manchester, CT to Booneville, MS

   22 Jun 20214+ bedroomPaid $9,700

   Worst Customer Service/Moving Experience of our Lives!

   P.S.A. if you want the world’s worst moving experience of your life or of anyone’s life, hire Wheaton World Wide Moving. Their motto is “We Move Your Life”, it should be we will ruin your life. Now that we have all of our belongings I am writing this. Fear of retaliation by Wheaton encompassing more damages and more missing items kept me silent until now. But the 32 days from pick up in CT to the final delivery in Mississippi is behind us now, and I feel like people need to know what happened to not ever have to go through what we have. When moving 1200 miles away, literally across the country, you have an important decision to make with a moving company. You have to have faith that everything you own will be handled with care, you have to trust that the company you are contracting and paying a large sum of money to sees you as more than a paycheck. Wheaton and Altherton are not who you can trust and have faith in. Moving/buying a home is one of the top stresses of your adult life. And for us this was supposed to be one of the happiest times of our lives, purchasing a home and property of our dreams. For 32 days it was not complete, we were unsettled. We were forced to buy things we already owned to not continue to look at the house of our dreams empty and unlivable. Below is a summary of what transpired: On 3/26/21 , CJ from Altherton & Sons Moving & Storage (Franchise of Wheaton World Wide Moving) came to the home to give us a quote to move our almost 6000 square foot home belongings in Manchester, CT to Booneville, MS. We were supplied a quote on 3/30/21 for $9,700 based on an estimated weight (16,400 lbs). On 4/18/21 we locked in the dates of closings (CT and MS) and relayed this to CJ to lock in the pick up on 5/20/21 in CT with delivery in MS on 5/24. We were assured this would be done with a 53’ tractor trailer. On 5/20/21 Altherton representatives arrived at our home in CT at 9 a.m. in two 20’ trailers. Around 4/4:30 p.m. they ran out of room and had to rent another 20’ truck. At this point we were told that they would be unloading the three trucks into another truck (53’) in the morning to go to MS. The multiple handlings of our home belongings was not discussed nor was it mentioned in the contract. To understand that this company not only breeched the contract but have disrupted and put undue financial, physical and emotional stress where it was not necessary. There has been zero care and concern for my family and the results of Wheaton’s actions, no matter what approach we took to try to get them to resolve the matter quickly. 6/20, Father’s Day we received the additional 15% of our belongings. This equaled 88 total boxes. This was likely closer to 25% than 15%. Most of the boxes were damaged so severely that we feared the worst and in most cases we were 100% correct in doing so. Boxes with dishes were rattling with broken pieces before entering the house. Simply the boxes had been handled 6 times and stacked at least that many times if not more, and carboard boxes do not have the ability to withstand that much abuse. To summarize, contract date of pick up was 5/20/21 with a final acceptable day of delivery 5/26/21. Final delivery received 32 days after pick up and 25 days after last acceptable date of delivery per the contract. With so much on the final delivery we had to do all the work all over again. After moving things in every cabinet, every drawer, every closet, every outbuilding on the property we have finally completed this process. We are mentally, emotionally and physically exhausted. Mostly we are sad and still dumbfounded. None of this needed to happen. All of this could have been avoided. If they could not do the job they should have been honest from the beginning. We would have found another company that could have done it. And when things went badly from day one (pick up) there was no sense of urgency to rectify the issue. We were held hostage, as were our things. Friends and family, PLEASE, do not use this company. Do it yourself. We wish we had.

8. S

   Sylvia S.

   Source: MoveAdvisor · Kansas City, MO to Chicago, IL

   21 Jun 20212-bedroomPaid $11,000

   Horrible experience with Wheaton Van lines

   I have done 16 intrastate moves in the past and have never had so many furniture pieces broken in delivery. My mistake was not getting full replacement but even with that I dont have confidence in this company that they would have had my items repaired. With that the claims department when I complained sent me a contact whose email response was an continually out of office. And now they will send me a check and with that they said 30 days at least to process. I must say this has been a horrible experience. In my other moves I had one or two items break, one it want furniture and two the company was quick to response. Again think twice before going with wheaton van lines and ensure to get replacement cost.

9. J

   Joann S.

   Source: MoveAdvisor · Austin, TX to Nipomo, CA

   16 Jan 20211-bedroomPaid $8,000

   Will not pay for item they lost

   I have their own form for an Item of Extraordinaire Value. I have submitted this claim several times and they will not pay even though it shows right on their form that it was not delivered. The driver admitted it didn't show up. The painting was worth over $7,000. I paid for full coverage and many of the things they moved were damaged in shipment.

10. L

    Linda N.

    Source: MoveAdvisor · Jamison, PA to Sacramento, CA

    31 Aug 20204-bedroomPaid $8,000

    Worst moving company! Do not use!

    Wheaton Worldwide/Bekins is the worst moving company! Do not use! They packed our furniture and it was all damaged in transit! Truck was delayed, the movers were rude, the customer service communication was terrible! I could go on and on.