White and Company

Reviews

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1. J

   Jill C.

   Source: RemovalReviews · Sheffield, UK to Portsmouth, UK

   14 Nov 20252-bedroomPaid £3,000

   Excellent from start to finish

   I can't speak highly enough of the service I received from this company when I moved from Sheffield to Portsmouth. The teams at Knaresborough and Portsmouth are amazing. My purchase fell through 2 days before I was moving and White and Company were brilliant! They organised storage at the depot nearest my new temporary accommodation and dropped off some of the items I wanted to take with me. The quick reaction to my new requirements was excellent and everyone, from office staff in both depots to the removals and warehouse team in Portsmouth were so very helpful. I have no hesitation in recommending this company, their customer service is second to none.

2. P

   Philip J.

   Source: RemovalReviews · Sydney, NSW to Brisbane, QLD

   24 Jun 20244-bedroomPaid AUD 1,800

   Reliability

   Customer service so on-point. You can send a chat to this tech guru on Telegram via @prompttechrecovery, he can help you recover your lost Bitcoin, fix your credit score and tutor you on the basis of crypto investment as an amateur investor..

3. A

   Alexander I.

   Source: RemovalReviews · Dartford, UK to Southampton, UK

   22 May 2019Paid £1,500

   Moving Home.

   I moved home recently and found this company on the internet. They provided a free home survey and a quote within 2 days. I got exactly what they said they would do and was very happy with their service from start to finish. I also used their storage facility and found this to be very cost effective. I had two other quotes and even thou Whites was not the cheapest, they were BAR members and had storage facilities in both locations that I needed.

4. E

   Euan P.

   Source: RemovalReviews · Norwich, UK to Inverness, UK

   5 Nov 2018Paid £2,500

   Friendly Service & Fairly Reliable.

   The guys involved in the move were brilliant, very friendly and hard working. Couldn’t give enough praise! The removals were carried out efficiently and quickly, with nothing broken or damaged in transit. Negatives to note - small stain on couch which wasn’t there originally (possibly down to dampness from roof of hgv during storage). Also, clearer information on arrival / delivery times would be appreciated - felt like I was doing a lot of chasing. Reputable company, recommended by me.

5. S

   Stephen B.

   Source: RemovalReviews · Okehampton, UK to Holsworthy, UK

   11 Jan 20244-bedroomPaid £3,892

   Avoid This Company!!

   This may be a lengthy review but please read it. Paid White and Company to move our belongings from our existing house into their storage facility and then onto our new house a few weeks later. Also paid them a further £390 for their insurance to cover both our moves and also for the storage period. We decided to pack and box our own possessions given that the reviews of White and Co’s packing service had not been particularly complimentary; small items were carefully wrapped and placed using bubble wrap in storage boxes that White and Co provided and larger items of furniture were protected in multi-layer bubble wrap and then covered with a layer of thick packing grade cardboard and duct tape. Upon delivery of our belongings we discovered that ten items, primarily furniture, but also including an expensive Bose hi-fi speaker which appeared to have been dropped, had been damaged. After numerous chasing emails to them and finally after waiting nearly three months, we were informed that due to the fact that we had carried out our own packing, our belongings, albeit with the exception of a couple of items that White and Co themselves had placed within plastic bags, we were not actually insured against damage! They referred us to their small print contained within a page of thirty four specific insurance clauses which were sent to us as part of sixteen pages of contradictory contract documentation and which stated that our belongings were only actually insured if one of their vehicles was involved in an accident or overturned!!! White and Co had therefore taken our £390 knowing full well that our entire possessions were never actually covered for such things as basic damage, theft, flood, fire etc (ie all of the risks that one might want to actually insure against), at any time during our moves or whilst in storage. We therefore took them to court for breach of contract and their failure to meet their contractual obligations as a ‘supposed’ professional removals company and to use care and diligence to carefully move and store our belongings. Unfortunately, although we were successful with our claim, after taking into account court fees, our settlement only covered a fraction of the replacement cost of the damaged items! The basis of White and Company’s defence in court was effectively that the items that were damaged were done so prior to our wrapping / packing and we had covered up this damage in order to claim against their insurance! They also ridiculously stated that we should have photographed every item prior to packing in order to prove that nothing was damaged beforehand!! The moral of the story. Firstly, based upon our experience we would suggest employing someone else; any company that can manage to damage ten items clearly can’t be that diligent or professional! Secondly, if despite this review you really do feel the need to use this company, irrespective of whether they pack your belongings or you pack yourself, make sure that you have agreed the condition of everything with them before anything is covered up. Finally, if you do decide to pack yourself, their insurance is pretty much worthless, so use an independent company to ensure adequate cover. Would just conclude by saying that even after the settlement, the manager from White and Co who attended court could not even bring himself to offer any semblance of an apology, but chose instead to major upon how much time he had lost and how far he’d had to travel to attend court! Perhaps his company should have provided a better service in the first place! Make up your own mind, but you have been warned!!!

6. F

   Findlay F.

   Source: RemovalReviews

   4 Oct 20234+ bedroomPaid £1,000

   Entered my house without my permission and took all of my possessions.

   This unethical company with no legal right or even a signature, arranged for their agents to enter my property abroad to take all of my lawfully owned possessions. Yes, you read that right no signature just someone with no authority told them to do it. After depriving me of all of my possessions, they refused to tell me where they had taken them and pathetically claimed that someone told them to do it. Their complaints process is a cover-up. Whites, do not like to be told the truth, let's look at the undisputed facts: You say the government told you to do it. They cannot authorise you to take my goods without my permission as it's against the law. So you seem to be not telling the truth. Did the Gov own my goods? No Did you have the homeowner's permission? No Did you have a signature? No Did you have a signature from my employee? No Did you take the homeowner's possessions without the owner's permission? Yes Did you know the homeowner was threatened to sign Customs forms? Yes Did you refuse to tell the homeowner where you were keeping his possessions? Yes Did the local removal firm tell you this was theft in their emails? (that I have a copy of) Yes Whites ineptly says this is not theft, let’s let other reviewers decide. Whites sent people into my house without permission or legal authority and took all of my possessions. What would you call it? Stealthy removals? The Gov website on the Theft Act 1968 says the following: A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it; and “thief” and “steal” shall be construed accordingly. I tried to speak to your department to discuss it, but you just blame everyone else you’re meant to be a removal company and follow the law. you did not.

7. N

   Nick H.

   Source: RemovalReviews

   1 Nov 20224+ bedroomPaid £5,000

   AVOID AT ALL COSTS!!!

   Shambles of a service; they lost items, broke items and don’t have any meaningful insurance. If you don’t buy their extra insurance then you’re not covered for things that “go missing”…… So even when they lose things, they’re not responsible, nor when they break or damage your possessions. Avoid this company at all costs.

8. S

   Suzie W.

   Source: RemovalReviews

   30 Sep 20223-bedroomPaid £1,200

   Complete hell!

   You get a quote but can’t book date, checked availability the week before moving , phoned up to confirm everything, they could move me. Couldn’t get anyone else to move me. Having gone from being organised it went to complete hell. Never before I’m the seven times of moving have I not been able to get a moving slot booked.

9. L

   Leanee B.

   Source: RemovalReviews

   10 Aug 20214-bedroomPaid £3,000

   AVOID

   Ended up with thousands of pounds worth of damage to our furniture, they did not care, staff were rude, their insurance found evert loop hole to avoid pay out. We saw nothing back from the damages they caused. DO NOT USE IF YOU VALUE YOUR BELONGINGS (Guernsey to UK)

10. L

    Laura S.

    Source: RemovalReviews · Helensburgh, UK to Plymouth, UK

    10 Apr 20212-bedroomPaid £1,000

    If I could give them 0 I would

    Their communications were nothing but hurrendous, we had to email on a few occasions as they were not responding. Expensive furniture arrived damaged and our tv unit is missing. We weren’t even told about our tv unit until the removal men arrived, and have still, 2 weeks later had no communications. Please do not use!