Woody and Sons Moving

Reviews

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1. P

   Peggy M.

   Source: MoveAdvisor

   16 Jun 2016Paid $649

   My Review.

   The one in the office handling the arrangements was great. I enjoyed speaking with her each time and felt confident she was taking care of everything. The crew that came was promp and went right to work. They took no breaks and worked steady and hard. Toward the end they were visibly growing weary and made a few mistakes. I felt they needed a lunch break.

2. D

   Donnita S.

   Source: MoveAdvisor

   17 Nov 2014Paid $200

   Rude and unprofessional.

   The lady on the phone handling the customer service was so rude. I got a quote and picked my time frame 6-8 to be told I would know when then movers would arrive until the day off and anywhere between 6am to 3pm. She told me if I didn't like it I could take my business else where which I am doing. What a horrible experience and by the looks of the reviews, I'm glad I did.

3. A

   Asha W.

   Source: MoveAdvisor

   12 Oct 2014Paid $350

   Repeat customer.

   I have used this service each time I moved, and expected the same level of service but was disappointed. The woman who books the appointments was extremely argumentative and rude. I have referred a lot of people to this company but never again. Word of the wise their good only the first time afterwards the quality of customer service is horrible. At least that's my experience.

4. C

   C H.

   Source: MoveAdvisor

   25 Feb 2014Paid $1,020

   Damaged items and overcharges.

   Complaint: The final invoice was almost double the in-home estimate we received. Also, we were not reimbursed for damaged items caused during the move.On October 9th, a Woody & Sons representative did an in-home moving estimate. He spent 30 minutes assessing our upcoming move. He determined the move would require 2 movers, 5-7 hours, totaling $510-680. The moving company owner ** called a couple of days later and said the estimate forgot to include the $149 piano moving charge, bringing the new total to $659-829. In addition, she agreed to lower our hourly rate to $75. The move took place Oct. 30, 2013. The 2 man crew took 9.25 hours, forgot the wardrobe boxes (which were itemized in the initial estimate) and did not have enough pads and blankets for the furniture. As a result, many pieces of furniture were scratched and damaged because they loaded them unwrapped into the truck. The movers attempted to hang the clothes from a rope in the van. The rope came loose and the clothes fell into the street and onto the floor of the van. My husband and I loaded both of our cars up with boxes and lamps to speed up the process as it was getting late. The crew was exhausted and dropped a box of dishes, breaking many of them. When the 14 mile move was complete, the crew gave us an invoice for $1020.25 and noted the broken dishes on the invoice. Since it was after 10pm, we agreed to pay them and call their boss in the morning. My husband called Woody & Sons on Nov 1st and left a message regarding the damaged items and overcharge for the move. As of Nov 4, we did not get a response, so I sent an email reiterating our concerns. Nov 5, we got a response from ** that she would talk to the movers and damage control. She also requested pictures of damages. My husband sent pictures and itemized the damages and overcharge. ** refused a refund because the move was more difficult than they anticipated due to the stairs in the condo. Our point was that the stairs were there when the rep did an in-home estimate. There were actually less items that needed to be moved since we had taken several carloads to the new home after the estimate was given. She sent an email to us implying that we should have told her movers that the last movers had a difficult time navigating the stairs. We did tell them that the previous movers dented the staircase, which is why we decided to go with a different company. Many emails were exchanged trying to convince ** that the reason we had her company representative do an in-home estimate was so there would be no "surprises". She also implied that she was not responsible for the broken dishes since they did not pack them. The box fell approximately 4 feet from the top of a stack of boxes on the hand truck. The dishes would have broken if anyone packed them being dropped that hard. On Dec 17, we had still not even received reimbursement for the dishes, which she had agreed to. We contacted ** and she said she would have a check sent that day. On Jan 14, we still had not received the reimbursement check and sent a reminder email.  .

5. N

   Nancy

   Source: MoveAdvisor

   21 Aug 2012Paid $1,100

   BUYER BEWARE!! Broken-Stolen-Dishonest-Unprofessional.

   I used Woody and Sons in March of 2010. It has taken me this long to write something because I just wanted to shove the horrible experience under the rug and forget about it. However, I still have tremendous anger for the way I was treated and the horrible experience they (Sara mostly) put me through. After seeing all the negative review's I felt it necessary to include my experience in hopes that no one else would have to go through what I did! I was relocating to TN from FL so needless to say it was a very stressful time anyway. Sara was very nice and seemed professional while talking to her about using them. She even told me about an article that was written about the company and for me to look it up. It was actually that article that sold me as well as a decent price quote. We scheduled a time for pick up and they were several hours late. Once they got there (I lived on the second floor) they were throwing my things from the second floor to the first floor for another guy to catch. My furniture was banging into the sides of the stair railings and at one point I had to ask them to be more careful. I had a huge headboard that had to be taken apart into several pieces. They couldn't find where part of it was attached so instead of having patience and continuing to look, they just started YANKING it to come apart. I had to get forceful and ask them to step aside so I could find it. Woody's wife, SARA, showed up later and I asked her at that time to please tell them to be more careful and she stated they have been doing this a very long time and they know what they are doing. I had paid for three movers to be at my apartment in TN and when the truck showed up a full day late it was just Woody. I have extremely heavy stuff, I live alone and I am 52 years old. I was moving to the third floor which they knew from the beginning. There was not a whole lot I could help him with. He moved everything himself up three flights of stairs, set it by the door and I took everything in from there! Before signing a contract with Woody and Sons, I emailed Sara several pictures of things that I would need "special care" with. There were three MAIN articles that were very special to me and extremely fragile. TWO of the three articles were broken at delivery (one broken, one missing)!! When I called Sara not even 10 minutes after Woody left to tell her I was missing a large mirror that goes to a curio cabinet she said she would call Woody and get back to me. While waiting to get back to me I found that the glass to a $450 dollar wall picture was completely broken and removed from the frame!! When she called me back regarding the mirror that supposedly was forgotten on the truck, I told her about the picture and she basically started calling me a liar!! My only saving grace to the whole thing was the pictures I had taken prior to the contract to see if they could handle that type of stuff clearly showed glass in that picture. I could write a book on the nightmare I went through with this woman and the company. My daughter had to bring my missing mirror up from Florida after Sara told her she would deliver it to her and two days later finally got it to her. Once I got it from my daughter, low and behold, it was not the same mirror so needless to say they broke the original one and replaced it with a much thinner, cheaper mirror!! I still have several emails back and forth from Sara calling me a liar and threatening me with a lawsuit because I stopped payment on the last check until this all got straightened out. I ended up paying her the final payment because after the horendous experience from the move, I just could not continue to go through anymore with her since she was threatening to take me to court. It never really did get straightened out as far as I am concerned. I was never made whole for my loss!! ALL I CAN SAY IS BUYER BEWARE WITH THIS COMPANY!!

6. J

   Jennifer M.

   Source: MoveAdvisor

   21 Jan 2012Paid $400

   Poor Customer Service.

   I scheduled a move via email with this company 10days in advance for Dec 28th, 2011. I requested 9am in the email but never noticed they did confirm that time on the email, only the day. I was supposed to get a call the day before the move from the driver. By 4:30pm on Dec 27th, no one had ever called so I call the office and find out they have my move down for 2:30pm instead of 9am. I was livid but at this point they have you by the balls and they know it. They try to smooth it over and state more than likely they will be early. Right. I spend the entire day waiting for them, only to get a call at 1:15pm that the move they are on was going to take longer than expected and they wouldn't be there until 4pm. I am moving a one BR apt down stairs, moving it all an hour north and putting it into storage. It gets dark at 5:15pm an it was to be 40degrees after dark that night. I was livid to say the least. I went onto local Craigslist, found HALL BROTHERS MOVING CO, hired them immediately and turned around and called Woody and Sons and fired them at 2:30 in the afternoon. The guy who answered the phone was dumbfounded because he probably didn't think anyone would ever do that to THEM and that they got to dictate the terms of the screwing. HA! I could not have been more impressed with HALL BROTHERS. They called to say they were on their way at 8am, showed up at 9am, loaded the truck, drove it an hour and had it unloaded and done in 3.5hrs. They only wanted to charge me 3.5hrs but I paid them for 4hrs and tipped all three of them $40.00each. It literally could not have been a more pleasant and professional move. WOODY AND SONS CAN KISS MY..