1 Aug 2021 · MoveAdvisor
1.0 out of 51.0
On May 29, 2021, I spoke with their moving coordinator, Shannon Harrison. She was probably the best “used car salesman” I’ve ever encountered. Remember how I said before I’m not naïve…. well as Shannon and I talked for over an hour about her grandchildren and how often she loves to visit them etc etc., a good ol’ southern vulnerability swept over me, and I was completely sold on this companies’ ability to safely transport all my belongings from TX to FL without any hitches. Shannon never stepped foot in my house to assess the amount of cu ft we had; it was all done over the phone tediously from room to room. She assessed that there were no issues with all of it fitting into their 26 ft large truck. She bragged about how their guys would gladly take anything and everything off our walls and wrap it securely. I asked her no less than 3 times about how long it would take for our stuff to be delivered (that’s the first and most important question any person would ask, right?) She told me all three times 2-4 days…7 days worst case scenario. She also told me they’d arrive at our home to pickup everything at the crack of dawn on moving day. I had to put down 10% ($686.00) that very day. We were told the remainder would have to be paid once our belongings were delivered.
June 18, 2021, my husband and I got up around 5:00am—well before daylight. Six o’clock rolled around, then 8:00, then 10:00, we tried calling and calling and no one would answer. At 10:30am, the truck finally showed up. Four hours of packing and loading have now been missed. I noticed they weren’t taking anything off the walls, so I asked them about it to which they responded with “sorry, we don’t do that.” I explained that Shannon said you did, and they said “Oh, we’re subcontractors, we don’t work directly for GEO Van Lines.” Turns out, GEO doesn’t move a thing for their business, they hire it all out to subcontractors. Something we were NEVER told. Towards the end of the evening, they said it wouldn’t all fit into their truck and they needed to call in an additional one. Surprise Surprise! The second truck gets there and we have now been charged an additional $2400.00. We were furious and helpless—they had us over a barrel at that point. I cried a little….to say the least. My husband and I raced to Florida to arrive before the two day mark on Sunday June 21. We wanted to ensure we wouldn’t miss the truck’s arrival. I’m sure by now you know where this is going…..a whole week passed and we heard nothing from GEO Van Lines. Here’s where it gets good! We tried multiple (and I do mean multiple) phones calls, text messages, voice mails, and emails. They refused to respond to anything whatsoever. Turns out they had our numbers blocked. After eight days, we decided to call our police department to ask what to do. They instructed us to send a certified letter demanding our belongings and if it didn’t arrive in 10 days then we’d seek legal action.
Twenty days later, July 7, 2021, a truck shows up in FL. However, about 25% of our stuff is still missing. They wanted us to pay the remainder of the balance and we refused for obvious reasons. The subcontractor (which was a convicted felon, who spent 3 years in prison for grand theft, by the way) was demanding cash, to which we said Ummmm, no, but he wouldn’t accept debit card payments, so we were forced to pay him through Zelle. Problem is, you can only send a new contact in Zell $500 per day, which ended with me having to pay him a portion through Zelle, Cash App, and Venmo. Can you say NIGHTMARE? We were told the remainder of our stuff was right behind them in another truck. Well, that “truck” didn’t show up for 23 more days. YEP! So that means our stuff was picked up on June 18, 2021 and wasn’t fully delivered until July 30, 2021. I’ll do the math for you, that’s 42 days later. Keep in mind, we had only packed our original suitcases for about a 7-day trip. This means we had to go buy additional undergarments, clothing, hair supplies, had to call in emergency medication refills, and so much more. We had to eat out meals 3x a day because we had nothing to cook anything with and we hated to buy new cooking supplies when there’s a ton on the way “any day now” ….or so we thought. I was so stressed out over all this, I got a horrible migraine and ended up in the hospital. I’ve never been so angry, stressed and helpless all at the same time.We’re currently in the process of legal action. I can’t reiterate enough how important it is for you and your loved ones NOT to use this company.
Oh, I forgot the best part…..at least half of our stuff is damaged, scraped, broken, torn etc.
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