17 May 2021 · RemovalReviews
1.0 out of 51.0
Initially a good response from the point of booking and guys on the day were very friendly and efficient.
Sadly, a box I had left open containing expensive beats headphones was loaded on the van and the item disappeared since.
On emailing the company to query I received a very defensive response but was assured they would come back to me after checking the vans.
I heard nothing back so asked again and was told they assumed I found them, Not so.! Also a shame that two out of four beds were not assembled properly, and boxes labelled where put in the garage not the house. I wouldn’t make a big deal if that had the response not been so dismissive. I’ve not accused anyone of stealing but they are missing and items put in the wrong location so only fair the feedback is shared. At least the owner can trust the staff, just not bothered in getting back to you when items are reported missing, strange really if you have nothing to hide. Plenty of other cheaper reputable firms around at least who might at least care when an item has gone missing instead of just ignoring you.
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