Xpress Movers

Reviews

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1. M

   Mark

   Source: MoveAdvisor

   12 Jun 2016Paid $700

   Xpress Movers.

   My experience with Xpress Movers was Outstanding! From the beginning of the process to the end. I highly recommend this company. Mark,.

2. N

   Nancy

   Source: MoveAdvisor

   28 Apr 2016Paid $1,500

   Xpress Movers were incredible.

   When we found out that my dad was terminally ill, we decided to leave a five bedroom home in Marietta GA to be in Florida with my mom who has Alzheimer's. While with a shared move, the dates cannot be guaranteed until shortly before, Xpress Movers understood the critical timeframes and worked diligently to meet the date we needed. My husband was traveling up until the day before and they were great with communicating. Our items were delivered just when expected to a storage unit in Florida. The movers were courteous and professional. I highly recommend them.

3. K

   Kathy T.

   Source: MoveAdvisor

   1 Dec 2015Paid $550

   Easy moving with Xpress.

   I needed to move very quickly and didn't have any idea who to call. After searching the internet I picked Xpress because their website had a lot of information without clicking a million times to find what I was looking for. They did NOT disappoint! The movers were professional and FAST without a lot of hidden fees. I recommend them and will def. use them again! Thank you, Xpress.

4. L

   Lori

   Source: MoveAdvisor

   23 Apr 2015Paid $500

   Xpress movers.

   Felipe was awesome with the reservation process and all the planning details and noted all my requests was aways prompt and helpful getting back to me with questions. They honored my time request and were there on time. The movers Stoil, William, and Kevin were efficient and friendly and more than helpful! They made a painful thing like moving a breeze! Would definitely recommend and will use again in the future.  Thank you!

5. T

   Terrence C.

   Source: MoveAdvisor

   4 Apr 2016Paid $750

   Moving to Boston.

   Moving is stressful. I just finished unpacking. And I wanted to take the time to comment on the great job Xpress movers did in moving my things. All of my things were delivered on time and in order. In fact, even the pickup went without incident. I had all my stuff packed up and ready to move. The guys were a pleasure to work with: courteous and hard working. The office gave me an estimate and kept to it. It was important to me that the terms were clear and that they communicated with me. They were helpful and willing to work with me to make my moving to Boston less stressful. I would definitely recommend them.

6. U

   Ute G.

   Source: MoveAdvisor

   23 May 2015Paid $3,000

   Customer Service.

   My review would have been "excellent" instead of "good" if the delivery would have been as flawless as the initial process and pick up. However, I was most impressed with the customer service, how responsive they were throughout, how they resolved the delivery conflict and damages. Overall, Xpress Movers were prompt, kind, responsive, professional and efficient in their customer service.

7. M

   Matt O.

   Source: MoveAdvisor

   1 May 2017StudioPaid $1,294

   Would not recommend due to hidden fees.

   My overall moving experience with this company was severely and negatively impacted by their lack of transparency around hidden/extra fees - despite my repeated inquires into total costs when booking and confirming. It was not until the day of my move (which I think was intentional so that I had no real choice) that I was made aware of their "Stair and Long Carry" fee. Despite the fact that I had told the company at the time of booking and confirming that I lived in a 4th floor walk-up with no elevator, they never once told me that there would be an additional cost for stairs - let alone an exorbitant per flight charge that would equate to nearly half the cost of the total quote. Once my movers arrived, they immediately let me know that "the first flight is free and every flight beyond that carries an additional charge" and that they "consider a flight to be 7 steps." As such, despite the fact that I lived on the 4th floor, they told me I lived "7.4 flights" up. Not only had this charge never been conveyed to me in the booking/contracting phase, but I also found the fact that they consider a flight to be only 7 steps rather ridiculous. It was clearly a ploy for them to get as much as possible out of their hidden fee when I had no recourse. I would not have chosen this company had I known about this fee from the beginning. After some back and forth where I inquired as to why I was hearing about this for the first time on the day of the move, I was able to negotiate the original quoted amount down. However, I was told that I needed to pay the extra charge or they wouldn't do my move. Given that I had to be out of my apartment that day, my hands were tied and I didn't have another choice. While I appreciate that the moving men mentioned this at the beginning of their visit rather than at the end, I don't understand why Bob at Xpress (whom I had spoken with several times across the course of the previous 2 months, including 3 times that week) didn't mentioned it any sooner. On the whole, I would recommend that others avoid this company because they clearly hide the ball when it's in their favor to do so. My moving men themselves were great and easy to work with, but I really cannot condone how these extra charges were handled.

8. T

   Thomas M.

   Source: MoveAdvisor

   1 Mar 2016Paid $2,092

   Damage and delay.

   We need to move within our apartment complex. Four people showed up to move us and they we're prepared. They ran out of packing material and just put our belongings on top of each other. They destroyed my wife's curio cabinet. They dropped it and shattered the mirror and broke the wood on one side. I also found my TV cord broken and stuffed it a basket. They were very careless and I'm extremely grateful that it was a very short move. I believe much more damage to our belongings would have happened. They also kept delaying moving our things into our place. I heard them talking about needing to get 10 hrs of work in. Guess how long it took them to complete the job..10 hrs and our cost went over the quote by $232.

9. K

   Kevin W.

   Source: MoveAdvisor · Edgewater, NJ

   15 Jul 20191-bedroomPaid $2,500

   Worst moving company in the us.

   I've relocated four times in the last eight years for business and this by far is the worst experience ever. I don't often write reviews about my experience with a company, but I felt it necessary to share my nightmare experience with Xpress Movers. I contacted Xpress movers and booked the date of my move with a guy by the name of Vesko. He provided me with an estimate based on the weight of my items and also advised me to box some of my items like books and clothing to save a few bucks. Finally, he stated that my items would be delivered within a week of my move and no later than the following Friday. The movers arrived to pick up my furniture and other personal items on Friday 6/14. The lead guy immediately sought ways to increase my packing fees and the overall weight. He stated that the boxes I packed on my own would have to be repacked by him if I wanted to include them in the insurance and that would be an additional charge. I spoke with the Vesko guy who confirm this wasn't the case. They packed everything, loaded my items on the Xpress moving truck and departed New Jersey at 7:00pm 6/14. The following week, I didn't receive any updates from Vesko, so I called daily and sent emails. The answer I received is the dispatcher was working on it. Finally on Thursday 6/20, Vesko sent me an email stating that the truck scheduled to deliver my items was too small and therefore I would have to wait until the dispatcher was able to work on another option perhaps before or after July 4th. Well, needless to say, they didn't deliver my items the week of July 4th, in fact, they completely stopped communicating with me. I tried calling their 800#, Vesko's directly line, his mobile number and all the numbers available on their website, but was unable to speak with anyone. So now, it's been three weeks since I moved with most of my life sitting on a truck or in a warehouse in Boston. Yep Crazy. And yep, no one called to apologize, provide a new ETA.. nothing. By far the WORST CUSTOMER SERVICE I've ever experienced. So now I'm thinking I need to get my Attorney involved and might even need to travel to Boston to retrieve my items. Finally on Monday July 8th, someone answered the phone and stated my items would be delivered on Thursday July 11th..nut nope, I didn't receive a phone call, update, nothing..radio silence from Xpress Movers. On Friday July 12th, I left an email and voice mail. I then received a call and spoke with the guy who promised my delivery would happen Thursday July 11th. This time he stated the truck was in route and would deliver to my residence no later than 4:00pm July 12th EST. and I would be receiving a call from the driver an hour before they arrive. So needless to say, I shut down my entire afternoon to be available and prepare for the movers. But again, nope, no delivery, no call from the driver and no update from the dispatcher. On Saturday morning I received a text from the driver stating he would be arriving within the hour. They did arrive with an hour, requested payment of the balance before unloading the truck. They offered no apology or discount for this massive inconvenience. Further, one of my items was missing and others broken. My advice, don't use this company as there are so many better more professional, customer first choices available, to which XPress Movers is neither.

10. E

    Elizabeth B.

    Source: MoveAdvisor · Stratham, NH to Brooklyn, NY

    26 Aug 20181-bedroomPaid $2,523

    Lost items and late delivery.

    I have never had a worse experience working with a company of any kind than I have with Xpress Movers. From the time I considered hiring them until the morning of the pick-up, I was led to believe that my items were being delivered the same day they were picked up. Only on the day of the pick-up did I find out that my things were going to the company's warehouse instead for up to a week. I never would have hired them had I known this. After Paul (Senior Moving Coordinator) admitted that none of the paperwork I received listed any other dates and he may have failed to tell me over the phone that it wasn't same-day delivery, he still didn't make any effort to get my items to me sooner (4 1/2 hours from the pick-up site) and despite claims on its website of daily deliveries to NY. He was rude and unsympathetic. Five days after pick-up when the movers arrived at the destination, they were missing several of my items including an irreplaceable antique desk that had belonged to my grandfather, my air conditioner, a brand new coffee maker, 2 of 4 matching chairs and glasses. The men delivering the items said that there were items on the truck that came to Brooklyn that should have gone to Detroit and hopefully my belongings weren't in Detroit. They also said that everyone they'd delivered to that week had been upset about how late the deliveries were including the man right before me who was furious and insisted he examine everything before paying the balance. Xpress Movers never found my items, started dodging my calls unless I called from other phone numbers they didn't recognize, and acted as though they were just as inconvenienced by the entire experience as I was. Two aspects of my dealings with this company that weren't terrible: 1. the men doing the moving worked diligently and seemed to be honest about the failings of their company and 2. Annie Andreeva (manager I believe) eventually arranged to drop off an air conditioner that I could borrow. Other than this, I have had an incredibly frustrating experience and hope that others avoid the mistake I made in hiring them.