Zippy Shell Incorporated

Reviews

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1. G

   Greg M.

   Source: MoveAdvisor · Piscataway, NJ to Largo, FL

   14 Jul 20223-bedroomPaid $3,800

   Horrible experience

   Went with this company for a long distance move from NJ. The sales rep was nice and i felt like I made a great decision. Once the move took place, they delayed my container 2 days and were unapologetic. Charged me erroneous fees for a drop off at my house and storage insurance i never purchased. The unit itself had a busted interior lock when arrived at my moving location and exterior shell lock when it arrived at my destination. They accept no accountability for their errors and their customer service reps act like you are bothering them when you call. Will never suggest this company to anyone sadly.

2. R

   Rob M.

   Source: MoveAdvisor · Oceanside, CA to Midlothian, VA

   29 Jun 20223-bedroomPaid $7,500

   Do not use

   Communication is non-existant. There's no telling how much you'll actually have to pay because they'll just charge you whatever they want for the surcharge, which seems like thievery. When they return your pod, they don't give you a time so you can't plan to have anyone help you unload it. It's 10 pm and it's not here yet and despite 3 calls, there's no information to be given. Incredibly unhelpful with no effort to even try to get answers.

3. C

   Caleb L.

   Source: MoveAdvisor · Baltimore, MD to Tampa, FL

   28 Jun 20222-bedroomPaid $3,200

   Move from hell

   Warning. Went w them despite bad reviews because I’m a positive optimist and was sold by their excellent sales personnel. Never left a bad review but… This = Move from hell. Promised Monday delivery. Monday they change delivery to Sat! I change my movers. Sat all day I’m calling… they finally call back that they don’t have drivers but promise absolutely guarantee Sunday they double booked drivers. No show Sun. Calling all day. Finally they tell me my pod is broken and they tried repairing all day yesterday (not a driver problem) but it would leak and be susceptible to thieves in its state. I explained what’s done is done I don’t care let’s find me a pod and move I’m a week late and have to be out of my house tomorrow. Nothing. No inventory in the DC area. I was stranded. Days of calling to get my money back. Not a single apology not a single surprise or effort to help find a solution just hours on hold and transferred from account to account no one knew what to do and my sales reps would t answer their phones or emails. Warning flags I should have noticed and if you get a pod you will still deal with. - no straight forward pricing - no portal - no account to reference your order or status or pricing - no receipt just all vague word of mouth and emails but no reference no way to track or know when and what you are getting. No way to reach people and forever long holds. All this before move day should have scared me off. This company has no logistics, no inventory, no staff and no ethics. Please please stay away.

4. A

   Ari D.

   Source: MoveAdvisor · Pittsburgh, PA to New York, NY

   22 Jun 20221-bedroomPaid $3,000

   WORST moving experience

   WORST moving experience!! My girlfriend and I hired them for a long-distance move from PA to NY. The salesperson promised us that the shell will be delivered to our apartment and be unloaded from there, however, after they already charged us the second payment, they said they would have to do a “loose unload” where they unload the shell (while cutting open our lock that we put on the shell) and load it into a truck and then unload the truck again at our apartment. We hired Zippyshell to decrease the amount of unloads we do so our belongings do not break. Zippyshell gave us multiple excuses as to why they had to do the “loose unload” (which was not in the contract we signed) but they did not care. Also, we woke up at 7am to go to the warehouse in LI to unlock the shell for the movers. If that wasn’t frustrating enough, they took over a week to get us our COI correctly and delivered it on the morning of the move. And as a warning, the customer service department is absolutely useless and will tell you that they put an “urgent” request and still take time to get back to you. The company has been an absolute nightmare while moving and highly recommended that people look elsewhere for long-distance movers.

5. L

   Lau V.

   Source: MoveAdvisor · Calabash, NC

   3 Jun 20223-bedroomPaid $5,918

   Long Distance Move - Terrible customer service

   My wife and I paid Zippy Shell for a long distance move from NJ to NC in May. The experience with the customer service team and management were all horrific to say the least. We were told on the phone by Dio that we would NOT be charged for a storage fee if we had our pods delivered within the first 30 days, our receipt says NO STORAGE – DELIVER ASAP and they still charged us $438 for storage of 2 pods on the day they loaded our things. When we called to ask them to reverse it and to check the voice recorded call, they gave us the run around again saying they didn’t hear anything on the call and that they couldn’t share the recording with us. It took 17 days from day of load to the day of delivery – 17 days not 30! Not over 30, not at 30 – nowhere even near 30. Dio rushed my wife off the phone while we were planning the move saying if we didn’t book then and there that we would lose the special price and that he had to run to get his next Covid shot or he would be late. All in the same call that he said we would NOT be charged a storage fee. When asked about that conversation in the call, they said they didn’t hear that either. DID WE MAKE THAT UP TOO? When we asked for a manager – we didn’t a call back until 2 days later at 10pm at night. The “manager” was rude and hasty on the phone and said there is nothing he could do for us we “signed a contract”. The contract says nothing about being charged prior to 30 days and on the receipt it says NO STORAGE in clear English. Not only that, but they damaged our items! We paid for the loading team and the team that loaded one of our pods loaded it incorrectly and we had multiple damage to expensive furniture. We supplied them with multiple moving blankets, tarps, towels, and cardboard as to not damage anything and they never used any of it. We also supplied them with bungee cords and ratchet straps which were never touched. Our fireplace was manhandled and not covered with the blankets supplied, our bedroom furniture is all scratched up, there is a rip and a giant oil stain on our couch – oil stain?! From where the pod that was above us? They loaded a metal spiked outdoor tool on top of my ironing board cover and ripped it to shreds. We paid an extra $1000 for them to load our things to have them break, scratch and dented? Our mattress was dirty and disgusting because they literally wrapped our pod in $.99 black wrap from the dollar store. Our pod wasn’t even wrapped correctly. I have photos of everything. I emailed a claim form to the claims department and never received an email saying they received the paperwork. What kind of customer service/experience is this? The unloading team in NC were sweethearts – they were respectful, kind and unloaded very quickly. Our unloaders were the only good thing about Zippy Shell.

6. E

   Emily T.

   Source: MoveAdvisor · Atlanta, GA to Naples, FL

   31 May 20222-bedroomPaid $3,750

   Services misrepresented and zero accountability

   The container is not as advertised. The three bedroom cage that arrived could not come close to accommodating belongings from a 2 bedroom apartment. Movers left stuff behind everywhere. Now having to hire last minute movers to pick up remaining furniture (sofa, rug, tables, bookcase) - all standard items! Customer service has been entirely unhelpful. The reps are not empowered to even attempt to make it right. BUYER BEWARE.

7. J

   Julia F.

   Source: MoveAdvisor · Lancaster, PA to Austin, TX

   16 May 20222-bedroomPaid $3,300

   The Worst Experience EVER

   Where do I even begin? I guess with this: DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. Now for the details — Zippy Shell wasn’t able to provide me an online quote, so I called on March 23, 2022 to book a move beginning April 23, 2022 from PA to TX. The person I spoke with was very kind & helpful. He thoroughly broke out the costs, timelines, sizes of the container, etc. I was given a specific price, told most deliveries happen within 5-7 days of pick up & was assured that the shell I chose could fit a 2-3 bedroom apartment. I signed the agreement & that is where this hellish saga begins. Unlike other reviews, the shell was delivered on time, however it was MUCH smaller than advertised. I’m not sure what kind of 2-3 bedroom apartment could fit in there, but my 2 BR (where one bedroom was used for an office, no large furniture) did not fit easily. The loading company barely managed to fit everything in & the shell was picked up on time (4/27/2022). I proceeded with my move, drove from PA to TX & called Zippy Shell about a week after pick up to figure out where my belongings were to help me plan some appointments. The first person I spoke with said my goods were in transit, but when I pressed for where along the transit route, they were unable to give me any specifics. The CSR doubled-down on their refusal to help, so I hung up & called back to get another rep. This happened two more times, with the third rep finally revealing that my shell was still in PA, despite me telling the original sales person that I did not want any storage. My agreement even noted it was for immediate delivery. This is where I began to lose my mind. I remembered taking a photo of the shell when it was delivered & there was a local PA number, so I called & verified they were local, not the corporate group. When I told the woman my name (it’s kind of unique), she said “Oh yeah, your pod is definitely here. I just saw it yesterday.” She looked up a few things & confirmed it hadn’t even been scheduled for pickup yet. This was a full week after the shell was picked up from my home. The woman took down all my information & assured me that it would get routed to the person responsible for scheduling everything. She also noted that the scheduler typically calls a person back within an hour when it’s marked expedited. When that call-back never came, I wasn’t surprised at all. I was, however, beginning to get enraged. Every single person at the corporate call center told me my shell was in transit when it had never even departed for its destination. I waited 3 additional days before calling the local person in PA again, at which time she informed me that my shell was scheduled for pickup May 10, 2022. For those keeping track at home, that was nearly 2 weeks after they claimed it would begin moving toward TX. Once the shell arrived in TX on 5/13/2022, I immediately called to schedule the delivery which included unloaders. They arrived this morning (5/16/2022) WITH AN EMPTY SHELL thinking they were scheduled for a load-in. At this point, a mistake is par for the course on this whole experience, so I didn’t get upset when they told me it only took about half hour to get to my home. No problem that in about an hour, they would return with my shell. Two hours later, I began making calls to figure out what their time frame was. While on the phone with yet another third party that Zippy Shell brings into this existing logistical nightmare, the movers finally showed up. As the nice little icing on this cake made of excrement, the movers proceeded to damage not one, but MULTIPLE items while right in front of me. A nightstand fell flat onto cement out front off of a dolly, multiple other pieces were banged into walls inside, the siding outside & really any other obstacle possible. A dresser foot was ripped off completely as they set it down and when they didn’t have screws to fix it, they assured me their supervisor would reach out to me, but left before I could verify the number they gave was even right. After all of this hell, I contacted multiple people involved in the process. The third party responsible for booking the movers told me to contact Zippy Shell for a claim. Calling Zippy Shell got me a PDF form that I have to fill out and send back. But something tells me, I won’t even get a tiny percentage of what my belongings would cost to replace. And that dresser with the foot ripped off is still on its side upstairs as I type this. Who’s going to fix that and pick it up? I hired movers because physically (and this should come as a shock to no one) I can’t pick up a solid wood dresser by myself. I have never seen a company make so many bad decisions so many times, so consistently. There wasn’t a single person I spoke with or interacted with that did the right thing.. ever. TL;DR: In case you missed it up top… DO. NOT. EVER. USE. THIS. COMPANY.

8. P

   Patti L.

   Source: MoveAdvisor · Lake Oswego, OR to Carefree, AZ

   17 Apr 20224+ bedroomPaid $7,000

   They do NOT cover damage even with insurance

   Be VERY careful when considering this company. They do NOT cover damage to personal items caused by their careless loading or unloading. We purchased their Content Protection Plan and upgraded it to cover up to $50,000 in damages per container. The cost of this insurance was $119.85 per container. A few of our furniture items were severely damaged due to poor wrapping and one priceless antique was damaged beyond repair due to loading heavy objects on top. We claimed $4900 in total damages and provided detailed photos of the damages, descriptions, and original cost for each item. One item was an original Stickley credenza that had nearly all the stain scratched off on the front bottom panel. Another item was a custom made dining room table that had deep scratches on the metal base because the loaders didn’t wrap the base. The Claims Department offered us a $175 settlement! Below is the response that we received from the Claims Department at Zippy Shell. Their insurance basically covers natural disasters and other disasters, and they take NO responsibility for the damage caused by their careless loading or unloading. Avoid this company at all costs because they don’t take responsibility for their carelessness, even with purchased insurance. The insurance is a complete rip-off and scam company and their $175 settlement offer is insulting and ridiculous given the amount of damage caused by their company. CLAIMS DEPARTMENT RESPONSE (typos included): The 1-800-Pack-Rat Zippy Shell claims procss has concluded, and we appreciate your patience regarding this matter. We apologize for the damages sustained to your property and would like to present an offer. Please be advised that the “actual cash value” or the most reasonable “replacement value” of an item is always taken into consideration by the 1-800-Pack-Rat claims team when arriving at an settlement offer. An “appearance allowance” is also offered when the damage has been determined to be cosmetic in nature, and no evidence has been submitted to support the property was broken or no longer in operable condition. Below you will find the amount offered for each item listed on your submitted claim form and an outline detailing the determination. Again, avoid this company at all costs because your personal items will NOT be protected by their insurance, even if you purchase insurance from them and show proof of the damage.

9. J

   James W.

   Source: MoveAdvisor · McKinney, TX to West Liberty, KY

   25 Jan 20224+ bedroomPaid $21,000

   Damaged Furniture Claim

   This review may change in more of a positive light if my issues with Zippy Shell ultimately get resolved. I did an out of state move with Zippy shell from Texas to Kentucky this fall. Six pods total. Two of the pods I loaded myself. I paid for loading services on the other 4 pods because it involved moving the more heavier furniture that I could not do myself. Because Zippy shell doesn't have a physical presents in Texas, they contract with 1-800 Packrat. 1-800 Packrat farms out the moving services to 3rd party moving companies. That said, the 3rd party moving company that was chosen for me was terrible. They did not come with simple moving items like moving blankets. Luckily I had a bunch saved from my previous move. They were not careful with the moving and loading of most of my future which resulted in thousands of dollars worth of damage (including damaged hardwood floors) for which I have a claim filed with Zippy shell. They showed up with a pod late in the day one day and said they could only load for 20 minutes because they had to get the pod back to the warehouse by 5 PM. That resulted in a pod that was only 1/3 loaded for which I had to pay full price of course. I will say that the unloading of the pods in Kentucky went very smooth and the difference was that it was done by Zippy Shell employees who took great care as apposed to a farmed out 3rd party mover. Adding insult to injury for the damaged furniture was the fact that over a month after I paid the final bill and had my 6 pods delivered, they charged my debit card out of the blue for an additional $4270. When I called Zippy Shell to get an explanation all they could say was it must have been a billing adjustment. At this point I have disputed all charges made by Zippy Shell with my bank because A.) I did not receive the services that I paid for (I.E. my furniture being delivered undamaged) and B.) I was charged $4270 30+ days after paying the final bill and Zippy Shell couldn't explain why. All of this said, I base my opinion of a company on not only how they perform, but how well they resolve issues. I am hopeful that Zippy Shell will do what is right to resolve my issues in which case I will be more than happy to update this review. We are 60+ days into my claim and Zippy Shell states that they have 90 days to process claims. I will report back in the next 30 days.

10. G

    Gwen C.

    Source: MoveAdvisor · Aurora, CO

    14 Jan 20223-bedroomPaid $10,000

    If I could give negative stars I would

    I hired zippy shell to pack two shells for me as they suggested to move me from Colorado to Illinois. It was two shells for $5000. They were to pack me on November 22. They came with two shells and an independent packing company not zippy shell. The guys are very nice and packed the two shells and said there’s no way they were packing everything into 2 shells so we had to get another one and they did. They came back the next day and packed that shell and then they said we have to get another shell because we don’t have enough room so then they got a fourth shell. Meanwhile my conversations with the office was jacking the price up more than double my original bill. I was buying a house I had to be at closing and I told him that I did not agree with their rationale but I didn’t have much of a choice. In my contract it said they were going to deliver within 6 to 10 days of packing my belongings. It is now January 14. Zippy shell has lied to me numerous times about where my belongings actually are I’ve been told that they have been delivered to a warehouse in Illinois and that is actually not true I have been told that three of them have been delivered to a warehouse in Illinois and that is actually has not been true the first two times they said it my fourth shell has been in flux for over a month I was told it was going to be delivered to the warehouse on December 21 when I called on December 21 I found out that it was still in Denver. They lie. They lie constantly. They now want me to pay thousands of dollars just to get into my shells so I can get a truck and other movers to move my things into my house they won’t do it unless I pay them thousands of dollars. They’re the worst company in the world. They have lied and told me there was a truckers strike in Denver and there was no truckers strike. They have gone into my bank account without my approval or my knowledge and taken money out. I reported them to the US DOT for Deceptive practices. I am going to talk to the CO and IL attorney generals office. I have hired a lawyer. I have a fused spine and I’ve been sleeping on an air mattress since December 1 and I can barely walk. I have a son with autism who is having meltdowns every single day because he does not have his belongings. But these people don’t care. They really don’t care. They should be put out of business . If you want to read more negative reviews on zippy shell go to a website called Trust pilot you will not believe what people have written that they’ve done to them. In their reviews they have broken their furniture and belongings. I pray that they have not done that to mine. Go see for yourself. I wish I had never heard of this company. The information to report zippy shell to the US DOT is in the trustpilot website. I would highly recommend that everyone who has had a negative experience with this company to file a complaint against them and contact your states attorneys office and the Better Business Bureau. Even if you have resolved your issues it would be helpful for you to do this to stop them from being able to do this to others.