1-800-GOT-JUNK?

Reviews

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1. J

   Joe D.

   Source: MoveAdvisor · Tampa, FL

   27 Apr 20202-bedroomPaid $175

   Furniture removal.

   I needed some furniture removed from my apartment. It wasn't a lot. It was a small couch, a king size and a queen size bed. On the phone, I was quoted a price for the items, when the crew arrived, the quote went up $270.00. The items didn't change, but their price did.

2. E

   Edyne V.

   Source: MoveAdvisor · Washingtonville, NY

   20 Jan 2020Partial movePaid $150

   Removing Trash.

   I will never use this company ever again. I was told over the phone that the amount of trash I had would only cost me $150 the most I would pay is $200 to remove. The workers will determine how much depending on how much space it takes up in the truck. When they got to the house they told me it will cost $375 with tax to take everything. I was so mad at the number and not thinking I told them to take as much as $150 worth of space. They only took 8 light bags , leaving behind scraps of wood, rolled up pieces of carpet and 3 small draws from a cabinet. I'm still mad that I paid $166 for 8 bags this means if I need to remove the rest I would have to call them back. For the rest of the trash I'm going with a no name mom and pop company.

3. J

   Jeby B.

   Source: MoveAdvisor · Suisun City, CA

   24 Nov 2019Partial movePaid $475

   1800gotrippedoff.

   I would not use 1800gotjunk unless you want to be ripped off! Better name 1800getrippedoff They quoted me a price of $475.00I had a large item I did not place on the truck, and other items that was a part of quote I removed and they still charged me the same. I question this and the guy Dan stated oh we missed calculated your rate tier. The truck they used was already 75% full. Poor service and bad pricing. They were actually complaining about the person who did the scheduling of the pickups. Had the nerve to think I would give them a tip. Here’s a tip for you, stop baiting and switching on.

4. A

   Andrew M.

   Source: MoveAdvisor · Chicago, IL

   19 Nov 2019Partial movePaid $720

   Very bad customer service.

   I had a very bad experience with 1-800-Got-Junk. The movers themselves were good and professional, but the management is very poor. First, I scheduled my junk removal 3 days in advance and got the standard confirmation, which indicated that the time was reserved and I would get a call 30 minutes prior to the scheduled time. The manager for the Chicago region, who I believe was most of the problem, called me a day prior and asked me to confirm for the following day. I called back later and left him a voicemail indicating I was still on. His number did not have any voicemail message recorded indicating he was with the company. The day of arrives and I wait and wait. Thirty minutes AFTER the scheduled time I called the main customer service line and asked what was going on. She called the Chicago area manager, who told her he would not be able to honor my appointment. I complained as I had scheduled my whole weekend around this appointment, so she "escalated" the call and put me on hold. Ten minutes later she told me I would be receiving a call from the manager who would tell me when the movers would arrive. He said they would be there near the end of the two hour appointment window. It will come as no surprise that they did not show up and I had to call again. The customer service rep said I would be getting another call from the manager to explain why they were so late. At this point they were three hours late. I never heard from this manager again, but got a call from the movers telling me when they would be there. They arrived, three and a half hours late. But that is not all, they arrived with a truck that was about 1/3 full. I gave a very detailed rundown of what I had in my appointment and it should have been clear that I had very near a whole truck of water damaged items. So they had to fill the truck, go dump it across town (which took 1.5 hours), then come back for 5 larger items. By the time they were done it was seven hours after my scheduled time. Had they arrived on time with an empty truck it would have taken about 30 minutes. No discount offered for my inconvenience and the total cost was $720. Then after all was said and done, customer service contacted me via email and said that I would be receiving a call from the Chicago area manager to discuss the situation and all the failures, but I did not receive that call and informed this customer experience team three times that I have not received a call. Overall, just a very disorganized and careless group of people. The movers themselves were great, but everyone else involved just doesn't care about the customer. I went with them because I thought they would be more reliable than cheaper options available in Chicago, but I was wrong.