1-800-GOT-JUNK?

Reviews

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1. S

   Sharon F.

   Source: MoveAdvisor · Orem, UT

   20 Aug 20214+ bedroomPaid $1,500

   remodel

   Professional, careful, on-time,friendly and accommodating in every way! Thank you Tyler, Jeff, Steven and Gabe.

2. A

   Andy L.

   Source: MoveAdvisor · Methuen, MA

   10 Apr 20212-bedroomPaid $370

   Nice, easy, and efficient.

   Called and setup an appointment. Was told they would give an estimate once they saw everything. Arrived on time, and walked me through the process. Gave an estimate. They loaded up all the junk (couch, chair, 3 old doors, construction waste, an old chimney, etc ). Their estimate was right on. Here and gone in 30 minutes. Couldnt have been any easier, plus they were less expensive then we figured.

3. M

   Marian K.

   Source: MoveAdvisor · New York, NY

   22 Aug 2020StudioPaid $1,200

   1-800-got junk.

   They might be OK if you don't encounter a problem. If you do, you, as often happens, they are awful. Customer service doesn't return calls; ditto their franchisee. And when you finally get someone to talk to, they lie--again and again. Any mistake was a "miscommunication" between their call center and the franchisee. When I booked the removal of items from my late brother's apartment, I listed everything to be taken. When the truck arrived it was 2/3 full necessitating a second call and additional expenses for us plus being a major inconvenience. An agent at their call center told us we'd get 20% off on the second bill, but never put that in an email as I requested, saying his email wasn't working! Then their higher-ups said the 20% was never "promised." Lie after lie after lie. This is not a reputable company to deal with. DO NOT USE.

4. G

   Gordon B.

   Source: MoveAdvisor · San Antonio, TX

   20 Apr 20204+ bedroomPaid $290

   Junk collection.

   I made an appt around 11am. The junk Guys came at 3:30. Brian and Kyle did an excellent job of gathering and hauling away our remodeling debris and some brush. I will call again when needed. Thank you, Gordon Blocker.

5. M

   Marcus L.

   Source: MoveAdvisor · Katy, TX

   10 Aug 2022Partial movePaid $605

   Professional but pricey

   I scheduled my appointment less than 24 hours prior to pick up. The crew came within the designated window and I was updated on their ETA throughout the morning. Team was professional and quick. Team leader was upfront with the pricing once they saw all I had. It was a little costly (I had no clue how much I would pay prior to arrival) but I needed the stuff disposed of to make room in the garage.

6. S

   Sara C.

   Source: MoveAdvisor · Kansas City, MO

   22 Jun 2020StudioPaid $100

   Don't bother negotiating price on phone.

   I regret using 1-800-Got-Junk for two reasons. 1) I got a call from the area manager (I forget his name, but the number was 913-226-7815) and we negotiated my price down to $70. Well, he didn't write it in his notes and so there was no record of that price. I was disappointed that the area manager would personally call me then turn around and go back on what we negotiated. Plus, they showed up after I had received my other item so I already got the couch out onto the porch for them. I reluctantly paid the price because I was going on 3 hours of sleep, but I regret that. 2) The two gentlemen that showed up to pick up the couch were professional, walked me through the process, and overall seemed like nice guys. However, they left two large scratches in my porch that I didn't noticed until after they had left. It wasn't a heavy couch, my sister and I were able to lift it no problems. If you have a single item to remove, don't go with this business. If you talk with someone and negotiate the price, make sure to they write it down and get the name.

7. K

   Ken B.

   Source: MoveAdvisor · Westminster, MD

   11 Jun 20193-bedroomPaid $700

   More Like 1-800-Big-Joke.

   I had to move my parents into senior living and after getting everything they wanted from the house, letting my siblings scavenger hunt for finds, taking a few things for myself and holding a massive estate sale, there was still a lot of junk left. Big furniture, little stuff etc. I bagged up all the clothing and things I could and carted it off for donation at the Goodwill. At some point I'd had enough. I just wanted the rest gone, so I called 1-800-Got-Junk. The lady on the phone was pleasant, explained the process thoroughly and I decided to give it a try. I booked a window of 12 noon to 2pm for Monday June 10th. This is when the joke begins. On the phone I was told the items would be taken to charity, the team on the truck said it was all going to the dump, and they handled it as such. They destroyed some very nice furniture that someone could have used. To me, it was junk, but why tell me you donate stuff when you know full well you're going to destroy it and take it straight to the dump? The next thing I noticed was the truck is quite small. Smaller than I expected. They weren't able to load all the stuff I needed hauled away. I filled the truck, which by the way cost me $700.00. I had been warned that a full truck would cost $700, but I wasn't told the truck was'nt much bigger than a Volkswagon. If you have junk to get rid of, rent a 26 ft. straight truck from U-Haul for $150 and pay a buddy $200 to help you for a couple hours and you'll cut your price in half. Not to mention you can delivery your stuff to the Goodwill or Salvation Army. Wan't more? The guys didn't cover their boots and tracked grease and oil from their work boots all through the carpet. I had to pay $150 to have the carpet cleaned when they were done. The team leader offered me $50 off for my troubles. I told him no and filed a complaint. I was told I'd get a call within two days. I just got off the phone with them. I'm told I'll get a $125 refund, but the attitude of the guy who called me was not very professional so I'm not holding my breath. On second thought, when something stinks as bad as this, perhaps I should hold my breath. What a conundrum. In the end, would I use them again? Absolutely not. Small truck, no care or concern for the inside of your home, super expensive and unprofessional customer care on the back end when there is a problem.

8. T

   Theresa M.

   Source: MoveAdvisor · Andover, MN

   9 Oct 2021Partial movePaid $478

   Not on time, no upfront pricing and over priced.

   When I booked the appointment I was given a 2 hour window for the truck to show up. The truck showed up 45 minutes outside of the expected time window. My 'junk' consisted of 2 queen size box springs, 1 queen size mattress, 1 small couch and 1 small tube TV. Everything was in the garage except for the couch which was in the basement. The pricing model presented didn't make a whole lot of sense to me. There were various amounts depending on the space needed in the truck along with added sur charges for various items. I was told that an exact amount couldn't be determined until the truck was loaded which was not what I was told when I made the appointment. Anyway, considering the few items I had and the 5-10 minutes they took to be loaded onto the truck I figured it couldn't be more than $200-3OO dollars so I told them to go ahead and load it up. Boy was that a mistake. My bill came to $477.78. Outrageous amount for what they took and how long it took them. Never again.

9. J

   Jay J.

   Source: MoveAdvisor · Washington, DC

   2 Feb 2021Commercial movePaid $580

   Beware of pricing model

   Unless you plan to partner with others to fill an entire truck, they have a pricing model that overcharges for small loads. Full truck in DC was supposedly $700. Half a truck cost me $550 plus tax. The math works out foe them min making $1100 (+57%) on the truck load. Saying they give the price upfront is disingenuous when you are staring at a pile of crap you want removed. Service was fine. I just dislike the pricing scheme.

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    Michael W.

    Source: MoveAdvisor · Arlington, VA

    6 May 20201-bedroomPaid $745

    Please be careful..RIP OFF!

    I had a sectional couch and a couple of drawers and a little scrap that needed to be thrown away. 1800junk can out, quoted me a price of $745 to remove all my junk. I had to remove the couch and drawer myself due to they could not come inside the house. I told them I refuse to pay $700 for this little bit of stuff that will not fill up half of their truck. The workers walked away and discussed what kinda deal they can work out for me. Long story short I did not take the so call discounted price they offer me, so they left. The funny thing is I called another company and they came and took all my items with a smaller truck. There truck already had items in it and they manage to fit my items in it at a cost of $298.00. Please be careful with 1800junk because I believe they are ripping people off thinking people are desperate to remove their Junk.