4WeHelp

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. H

   Heidi B.

   Source: MoveAdvisor

   28 Jul 2012Paid $198

   Moving.

   I prepared everything I could in advance, like removing drawers from furniture. Two movers showed up when they said they would; filled their 14-foot truck with furniture in one hour; and emptied it in less than one hour. They carried everything with straps, so there was no dolly banging the furniture on stairs. Both were polite and professional. I was extremely happy.

2. T

   Tom E.

   Source: MoveAdvisor

   18 Sep 2011Paid $196

   Moving Experience.

   I utilized 4WeHelp for a local move on September 1, 2011. John, the person with whom I had my initial contact, was friendly, courteous, helpful, and thoroughly professional and he arranged a rather hasty (2 days notice) move for me. Matt and Gene, the two 4WeHelp employees who showed up on moving day, arrived on-time and wasted no time in starting the truck loading process. They were polite, courteous, and conscientious throughout the entire moving process. I would not hesitate to recommend this company to anyone contemplating a move.

3. Z

   Zak L.

   Source: MoveAdvisor

   17 Nov 2014Paid $325

   You get what you pay for.

   Overall they did a pretty decent job. They were very late in their arrival. I was told they would beat my place at 8 am, I didn't receive a call from them until 9:45 saying they were running late and that they would be there between 11-12. They called again at 11:30 saying the movers were 30 minutes away, and they finally arrived at 12:30. They said I misunderstood the quoted arrival time and that they meant to say they would arrive sometime between 8-12, even if that is true, they still missed a 4 hour window and when you are moving, wasted time adds up. Once we got to the new place the crew seemed a little rushed to get out of here and did not offer to reposition any of the furniture or really give me time to check everything for damage. When I did look after they left I noticed multiple dings on my furniture. They were one of the cheaper companies in the area and I guess you get what you pay for.

   Response from 4WeHelp

   Hello Zak, we do have procedures in place for clients that are not satisfied with their service. If you would like to call and speak with us directly so we can look into this we would like to hear from you. Thank! 4WeHelp.

4. S

   Sean B.

   Source: MoveAdvisor

   2 Nov 2014Paid $900

   Not all items made the move.

   Besides being an hour late, I thought they did a good job.  supposed to have 3 guys and 5 showed up.  2 in a personal vehicle.  guys were nice, but once the move was complete, that is when the problems started.  tools went missing and wife's diamond necklace is missing.  also tip was not distributed evenly.  gave to one of the guys and he decided to keep 25% for himself and still take a cut of the remaining 75%.  would not recommend to anyone that wants all of their belongings moved without disappearing.

   Response from 4WeHelp

   We called the client after this move and they stated they were completely satisfied. Then more than a month later he didn't contact us directly to state his supposed issues but instead posts them all over social media. We encourage anyone considering our service to look at the dozens of positive individual reviews across the web and weigh those against the one person submitting multiple negative reviews.

5. J

   Jeffrey P.

   Source: MoveAdvisor

   4 Mar 2013Paid $225

   Damages.

   These guys were fast and worked hard the whole time.  That day we only had some misc. items and a bedroom set to move.  The problem was they dented my bed frame and scratched the dresser and night stands by placing boxes on top.  When I filed a claim for repairs it was denied.  The reasons were: Customer states that much of the damage was done by the placement of boxes the customer had provided,  The customer provided the truck and moving blankets. As we provided labor only, the items were not in our custody for the entire move and we were not responsible for insuring adequate materials to protect them.  Needless to say I was very disappointed to be blamed for the damage to my furniture when I never touched the items.  I would not recommend these people to anybody.

   Response from 4WeHelp

   We appreciate the review. Even though you have a negative opinion, it gives us a chance to correct the completely inaccurate statements you are making. The items below are word for word the reasons listed for denying your claim. - Per the signature box and the reverse of the signed contract, the crew must be notified of any damages immediately. Items claimed by the reviewer were not listed on the contract nor verified by our crew on the contract day of the alleged instance. To be clear, no damage was listed on the contract as required when the contract was submitted to the business office by the crew. As such, liability could not be conclusively limited to employees of 4WeHelp Cincinnati Movers as the reviewer did not follow the contract process they agreed to when they signed for services. - The client provided the truck and moving blankets and did not inquire about our recommendations, and as such, we were not responsible for ensuring adequate materials to protect them. The reviewer was completely responsible for making arrangements to protect their own belongings while they were transporting their own belongings. Additionally, as we provided the requested labor only, the items moved were not in our custody from the beginning (loading) to the end (unloading) of the move. As such, liability could not be conclusively limited to employees of 4WeHelp Cincinnati Movers. - The client states that much of the damage was done by the placement of boxes that they themselves had provided. There is no way to confirm that once the laborers loaded the boxes that the boxes were not moved after the laborers’ departure. As such, liability could not be conclusively limited to employees of 4WeHelp Cincinnati Movers. - As we provided labor only, the normal mandated coverages for moving services (as opposed to loading services) do not apply. Mr Parrott, you chose to rent your own truck and selected inadequate materials as opposed to using our trucks with our professional materials and complete moving services. You then signed that the crew had finished the job and there was no damage; therefore, it is not apparent why you would later change your story and claim we were responsible for damage of your items.