All American Van Lines

Reviews

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1. R

   Ronald S.

   Source: MoveAdvisor · Glen Allen, VA to Hopkins, MN

   11 Nov 20191-bedroomPaid $10,000

   Pricing.

   If you get a call from Marty Stern from All American Van Lines hang up immetiatly before the con can even begin. They do not do on site serveys and even given a detailed list of furniture and number of totes and boxes there estimate is not even cloase. Our moves binding quote of $7200.00 actually cost us $10,000.00. We were missing our king bed frame and there is no place to call. If you want to save yourself from alot of grief do not give this company the time of day because they will charge you for that too. VERY UNSATISFIED CUSTOMER.

2. F

   Flll

   Source: MoveAdvisor

   6 Feb 20194+ bedroomPaid $5,600

   Out of Business.

   THIS COMPANY IS OUT OF BUSINESS. UNINCORPORATED AS OF 2/4/2019. VERIFY BY SEARCHING AT www.SunBiz.com.

3. R

   Ryan

   Source: MoveAdvisor · San Antonio, TX to Camarillo, CA

   20 Mar 20184+ bedroomPaid $16,000

   Do Not Hire!!

   I finally received my delivery at 9:30pm at night on the final day of the 2 week delivery window and had the movers in my house until around 3:00am. I can't express how much of a pain this whole process has been to get my items delivered. In addition, I found out that my items were never put into storage vaults, therefore never unloaded from the truck and reloaded..which I was charged for unloading, reloading and store vaults. That is a very shady practice that this business is operating to charge customers for these items when they are not be done. I can assure you that I will not be a repeat customer if I ever move again and will not be recommending American Van Lines to any of my contacts or corporate relocation company. With that said, I feel that I should be refunded for the "storage vaults" and the unloading and reloading of my items since this never occurred. In addition, I am not sure why I received another bill for storage for April 1 when my items had already left the facility. Very disappointed with how the entire transaction went with this company. Would not recommend this moving company to my very worst enemy.

4. B

   Beki

   Source: MoveAdvisor · Hollywood, FL

   19 Oct 20171-bedroomPaid $500

   Reckless, Unreliable, Unreachable, WORST company ever.

   NEVER USE THIS COMPANY. They damaged our belongings, were extremely unsanitary, didn't follow any rules, had our stuff in a truck with gross furniture from other people's houses, not a single person available to help if a problem comes up. They gave me a "definitive time frame" of pickup for 10-12 AM. The movers arrived at 1 PM. It was communicated that we had reserved the elevator in our new building from 1-5 PM. Our building has strict rules, which were provided several weeks in advance, & again right before the move. The movers arrived in an oversized truck when it was specifically conveyed that our building did NOT allow trucks over 11'. I was surprised to find that I was unable to reach my moving coordinator/"definitive contact" at the time I needed them most. I asked the lead mover (who had no response to the situation) to call his boss. His boss said the only thing we could do is rent a u-haul another day & reschedule the move. This is obviously NOT POSSIBLE. We were being kicked out of our apartment. The mover offered no ideas to resolve the issue. When I asked to please speak with the boss, he told me the boss doesn't want to talk to me. I had to call the condo association, who I already signed off with on the fact that the move-in would be in accordance with their very strict rules. I had to beg them to let us use the oversize truck & extend the elevator reservation, as the combination of the movers showing up late & the time it took for US to INDEPENDENTLY coordinate the resolution to this dilemma ended up significantly cutting into our reserved time. Because we were now super pressed for time, we ended up having to do half the work ourselves. We wrapped most of the items ourselves, carried our belongings down the stairs, helped them out a lot. Paying top dollar for movers should not end up in us having to do half the work. Meanwhile, this should have been the easiest move, as we had everything organized & moved a lot of our stuff out prior to the move. After resuming the move, we noticed the oversize truck was filled with other people's stuff. This is extremely unsanitary. How can you put people's things from different apartments/houses in the same truck? What if the other people have bed bugs? Or roaches? Now ALL of our belongings have been exposed to this. This is unacceptable, & should be basic common sense. If this is their unconventional procedure, this should have been disclosed this from the beginning or else we never would have worked with them. Several items were damaged during the move, including our expensive television, which was one of the only things we didn't have a hand at packing ourselves. The lightbulb in our lamp was missing & not returned. It was probably forgotten by accident, but that should be basic procedure - if you are going to take apart items, return all their parts at the end. The bottoms of two of our filing cabinets were damaged & the feet were missing. To name just a few. Additionally, some of the baseboard carpet in the hallway of the building was damaged. If my definitive contact/moving coordinator was going to be out of the office, why would they not tell me, & assign me to someone else. If this was a smooth, flawless operation, it may not have been a big deal. But it was not. It was a HOT MESS. If we did not take action ourselves, the whole move would not have happened, & we would have been completely screwed. They already caused issues even before the move, by neglecting to send the necessary licenses/certificates of insurance to our association which were required to reserve the move. Again, we had to find that out ourselves by confirming with the association who said they never heard anything from you. We were super lucky that a spot opened up on Monday & we were able to use the elevator. The day after the move, I expressed my concerns to the company.. Called. Emailed. Left messages. NO ONE EVER responded. I tried to dispute the charge with my CC company. They ONLY replied to the credit card company & STILL never to me. NEVER USE THEM. EVER.

5. H

   Haley

   Source: MoveAdvisor

   17 Oct 2013Paid $6,767

   Horrible!! The Worst Moving Exprience Ever!!

   We hired All American Van Lines to move our home from Boca Raton Florida to Parsippany, NJ on June 20, 2013. The move was supposed to take place on July 22, 2013. After speaking with a woman named Talli the date was changed to Wednesday, July 31. Tali had walked our home in June with my husband and gave a price for moving to my husband but the day of the move there was not an inventory list so they insisted on charging us over 700.00 in additional fees.  We were under the impression that there was to be 1 tuck with 1 crew From Florida to NJ.  That was not the case. They also showed up with a truck that was ½ the size of what was needed to move the entire contents of my home. This was a long distance move and I was supposed to be on the road after the movers were finished however because they did not have the appropriate truck I did not want my items moved more than once since I had many items that needed to be handled with care and only wanted it moved once which I made clear to Liran who was there that day. They were supposed to arrive between 8 and 10 am. They did not arrive till 1:30 and started wrapping things but did not load that small truck. I postponed my road trip 1 day, as they were to come back the next day to load the truck. When they showed up the next day they were there with that same truck. Had they told me that they were unable to handle my move due to their truck being in the shop I would have cancelled with them and hired someone who was capable of handling my move. We were never told that our contents would be moved again to a warehouse and stored. We did not request out contents to be moved several times before heading to NJ. I was to be out of the home in Florida 7/29/2013 however this company did not finish loading the wrong truck until Saturday August 3rd causing added expenses on my part and undue duress. I did leave on Thursday because I had to be in NJ and my father who lives in Florida went to the house daily to deal with the movers. They told me they were professional movers capable of handling my baby grand piano and I came to find out that this company hired people off the street for my move. They moved my things to their warehouse and stored it there without my permission. Due to the mishandling of the move when my things finally arrived in NJ on August 13, 2013 a majority of my furniture and things were broken. We took numerous pictures of how the truck was just piled up with no regard to fragile stickers or this side up stickers.  The driver made the trip alone and picked up workers off the side of the road from Newark and Jersey City. The driver showed up at 5pm to unload and was here until 2am. Was totally inconvenient and disrespectful to our neighbors.  One of the workers gave me his name and number so he could explain how horribly my stuff was treated on the truck and what happened.   The damages include 2 broken Tiffany floor lamps   1 damaged marble table. Could not be put back together because the wooden base was broken   My bar table was missing the pedestal to put it together   Most boxes were crushed leaving fine china, glasses, and plates broken   Broken glass picture frame   My couch has a broken frame   My love seat is missing the legs   My bbq grill did not show up   My Outdoor planters did not show up   My winter coats did not show up. The movers put them in wardrobe boxes   My son’s suits in the same wardrobe box as the coats from the same closet   My dogs pee pad did not show up   My stereo receiver was totally crushed in   My Bookshelves were busted   Metal bakers rack bent in   Parts to my husband’s desk are missing so he is unable to put the whole thing together.   They took furniture apart in Florida and lost the screws so when it arrived in NJ not able to put it together properly. (My glass TV table was put together and we discovered later on there was nothing holding the glass on. Screws are missing as well as the glass being chipped.   Many other pieces of furniture have nicks and chips from the way they moved and packed our contents several times with no care or concern.           Because it got so late much of my things were just offloaded from the truck and not put back in the proper places. The driver refused to place my refrigerator in the house.  They left furniture everywhere in my downstairs that we had to move again into its proper place.   They were totally unprofessional and irresponsible with my belongings and did not do what our signed agreement stated they would do.                    .

6. J

   Jennifer A.

   Source: MoveAdvisor

   19 Jun 2013Paid $900

   Dont Use Unless You Want a Headache.

   First of all we were told that they had an on time guaratee. We were told they would be there from 9-11am. They didn't show up until 1pm. This wasn't that big of a deal..we didn't even say anything. The whole reason why we were hiring someone to help us move was because we have a baby grand piano. My husband made sure this was the first thing we told them when they gave us a quote. It was also on our paperwork that was emailed to us. When they got at our place they said they couldn't move the piano because they didn't know how to move it. That they could move everything else but not the piano. Well what was the point of that when that's the whole reason why we hired them in the first place. My husband got on the phone with a supervisor. She made it seem like it was our fault. That they didn't know that it was going to be a baby grand piano. I don't know how they didn't it was on the quote THEY gave us. She told us we would have to either have the guys put back all the stuff they already loaded onto the truck (which took 45 mins we didn't have that much additional stuff because we had moved a lot of stuff already) or they could charge us more money to send someone else to move the piano. There was no compensation or apologies whatsoever for THEIR MISTAKE!! All we got was ATTITUDE from a supervisor named Terri. She spoke to my husband like he was stupid! I paid the extra money because I had to be out of the place the same day. It took an additional 3 hours of just waiting around for another person to come out to help move the piano. We had to wait with the moving guys so they could put it on the same truck. By the time everything was moved many of my boxes were crushed. A lot of damage was done. NEVER AGAIN WORST MOVING EXPERIENCE EVER!

7. M

   Marla B.

   Source: MoveAdvisor

   20 Nov 2012Paid $1,350

   Scam arists.

   These guys are absolute crooks. I would never ever recommend using them. They claimed they couldn't get the truck in my driveway so they would need to charge me $500 extra to rent a pickup truck to drive my 8 boxes and 4 pieces of furniture to my door. I live on a culdesac and have a flat paved driveway. Needless to say, they wanted to hold my 8 boxes hostage unless I paid them (cash preferred).  Of course, they were then magically able to put my few items on a dolly and wheel them down my driveway which took them less than 30 seconds. These guys are total crooks, dishonest and should be avoided at all costs.

8. D

   Diddy

   Source: MoveAdvisor

   5 Apr 2011Paid $6,500

   Terrible Moving Experience.

   Don't be deceived - unfortunately we were totally deceived, not knowing much about the ins and outs about moving, packing, etc. We used Mayflower and United Van Lines in our previous two moves through company relocations and didn't have much to complain about during both moves. Since this time we were relocating with our own money we decided to check online to get the cheapest quotes. The broker company, All American Van Lines (AAVL), was by far the cheapest. In the end, it was too good to be true. A horrible experience is to put it lightly. Price match? Not possible at AAVL since they calculate quotes (online) by square feet (the amount of space your stuff takes up) and all other companies generate quotes via weight. I told them I have 8000 lbs based on our previous move. They told me this is approximately 1200ft2 (way off!!). Once the truck was loaded it was determined our stuff took up 2900ft2. Our original quote was for ~$3400. Once the truck was loaded the floor manager wanted to charge $10,000. After arguing for several hours we got the price down to $6500. Talking to the floor manager was like talking to a rock. He didn't budge until we threatened to have them take all our stuff out of the truck. The online site claims they want 60% of the money at pick-up and the remainder at the destination. We were forced to give over 80% at pick-up. Another unexpected event. Upfront we told them we may need at least 2 or 3 months of storage. They offered 1 free month which was nice; however, during our free month period the floor manager called 3 times a week to see when we would be ready for our stuff. He called 3 times before 6AM and a couple times late evening 9-10PM. At the end of the free month he made the decision to send our stuff across country before we were ready. Obviously, we were very upset and called him. His answer was, "what's taking you so long to find a place?" He continually tried to blame us for his poor decisions. Thus, we had to scramble to find a place for our stuff. Then he said he would call before the driver leaves. The next thing we know, the driver calls and says he'll be at our destination tomorrow and needs an address. Who does business like this? Luckily we found a place in time to coordinate with the driver. Once the truck arrived I couldn't believe how they stacked our furniture. It was a complete mess. They had no respect for our stuff. Even the local mover guys they hired to help the driver couldn't believe how terribly they assorted the boxes and furniture. Needless to say, much of our stuff was damaged and some was missing. In addition, there were items (big items like a mattress and 5x5 mirror) in their truck that did not even belong to us. They don't take inventory of anything as it comes off the truck. We had to argue with them to set up our beds and other furniture once in our home - something that was in the original contract. Most places want the money at the end of the job. These guys refused to unload the truck until they had all the money. When unloading the truck I noticed a box that was partially opened and broken items were coming out. When I confronted him, he just shrugged his shoulders and said, "it's not my problem". Terrible customer service! These guys are Arabic. Besides their thick accent, they would not listen to anything my wife said - as in many Arabic cultures, women don't have much authority. My wife has a Type A personality and this was very frustrating. I don't mean to sound racist, but this is reality and it was very offensive for my wife and myself. As for the sales guy, Michael, - watch out. Remember he's in sales. He seems like the friendliest guy you'd ever talk to, but once the move was done and the money was in their hand, his customer service ended and refused to provide us any help or get us in touch with upper management to voice our complaint. He never returned our messages and followed through with our requests. Terrible customer service!! Overall - Terrible customer service from the top to bottom!! Terrible, stressful moving experience compared to our experience with other companies. My advice - pay more and use a company that will come to your home and give an in-house quote and offer a "not to exceed maximum" like North American Van Lines did. We should've gone with North American - it would have saved us time, gray hairs, and lots of money.

9. W

   Wageeh A.

   Source: MoveAdvisor

   12 Nov 2010Paid $2,750

   All American Van Line.

   All American van line are the worst company that human being should use, unless you moving dirt. They stole many packages, small electronic device, they damaged my furniture. They never assembled anything the way it should be. They give me estimate of $1700 and charge me $2750. After the move they never answer my calls or return any call. I red flag this company. Never recommended. They puch of thieves and not professional at all. The company name and phone number is: All American Van Line 7101 South Orange Blossom Trail Orlando, FL 32809 1-877-516-0110 The one I used in NJ in J F Keendy Blvd E, NJ.