All Over The State Moving & Storage

Reviews

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1. C

   Connie A.

   Source: MoveAdvisor · Groesbeck, TX to Mccomb, MS

   11 Oct 20193-bedroomPaid $4,900

   Avoid This Company.

   We hired them to move us from TX to MS. Read your contract and what they actually write in for your belongings. They doubled our cost when they arrived. The employees only spoke Spanish and talked about us and cursed at us. We contacted the company due to cost changes and after we realized a handgun was stolen. We were assured that the company we signed with was not a broker. They deleted the contract from my email once we started calling with complaints. They started breaking our belongings once they had boxes loaded in truck. They dropped the sofa and boxes of antique glass from the top of the lift when up. They dropped boxes in front of us labeled glass and antiques. We have not received our belonging as of yet. They tried to deliver on a day that is understood we would not be home and refuse to deliver our belongings until you pay balance and not on delivery. The last email I was told that we had to pay balance and she would give us the address for us to pick up our possessions. We do not know if our belongings are even available or already sold. They screen the calls and do not return your call even if you pay. AVOID THIS COMPANY.

2. P

   Pravallika A.

   Source: MoveAdvisor · Oklahoma City, OK to Alpharetta, GA

   3 Sep 20192-bedroomPaid $1,500

   Not Satisfied.

   I will not recommend this company for the moving. I had worse experience with this Moving company like in brief they were not on time, they charged more after coming the destination by saying we need to rent U-Haul for moving as we can;t get our truck there, they damaged my furniture and lost my TV and I got some other bag which is still with me. I asked them to collect but they didn't collect that bag. And now coming to claims department, I sent the pictures and I'm sure they might not checked and they gave the claim amount of less than 1% for my damage. So in short brief, I would say not to go with this movers yet all. Stay Away with them.

3. A

   Angela M.

   Source: MoveAdvisor · Waco, TX to Owatonna, MN

   31 Jul 20191-bedroomPaid $2,800

   Unprofessional, unethical, bait and switch, etc..

   Alex tells you 3-5 business days and that you only deal with them. Jesse says 7-10 days and you only deal with them. Michelle stammers when you question the time frame, eventhough Jesse says your movers at pickup will give you all the specs and ETA. Jeri or Geri never returns your calls when you call customer service. Your items are all damaged..but I don't care about that or the 60 cents per pound they pay, I just want the missing stuff. Anyone looking for movers, run from this company. They broker it out, they just loD it and store it..nothing else. Spend the extra and go direct, it's worth it. When your stuff is picked up, they hurry and rush you when you try to read the contract, they don't speak english,throw your stuff around, and just tell you to call customer service when you question anything. You pay extra, it's not on the contract, and when you question it, nobody gets back to you. Paid $2000 bucks to All Over The State for 300 cubic square feet. Paid the drop-off brokered movers $800. They say there's no elevator fee, but there is on the end. Seriously, don't use this company..the customer service never returns your calls, the missing and damaged items are ridiculous, and the positive reviews are by friends, family, and employees.

4. N

   Niki B.

   Source: MoveAdvisor · Dallas, TX to Albany, TX

   8 Jun 20191-bedroomPaid $3,000

   Terrible Delivery Experience.

   I booked with All Over The State Movers for my move from Dallas to Albany,NY because they represented themselves as a carrier and not a broker and assured me my belongings would be handled by only them. In Dallas things went well but the delivery to Albany, NY was a nightmare. My belongings were heaped up inside a tractor trailer with absolutely no care shown. Numerous items are broken. The delivery men were smoking inside the trailer with my belongings and those of other customers. The driver and other laborer were extremely rude and demanding to me and the employee of the storage facility. My very expensive memory foam mattress was folded in half and wrapped up and the man refused to unwrap it. The legs are off my sofa and the man threw the leg and the bolts into the unit and then unwrapped and placed my oyster colored sofa..fabric side down on a filthy industrial building floor. The sales and service people on the phone in Texas were polite but they contract your move out to horrible people. You have no real consumer protection or recourse with them. Be sure to have more than one person on the receiving end because you will need back up to defend yourself. Terrible experience!!

5. A

   Alison I.

   Source: MoveAdvisor · Dallas, TX to Denver, CO

   24 May 20191-bedroomPaid $2,600

   Most Incompetent Moving Company Ever!

   I scheduled my move through Trinity Relocation Services who lied to me about several things right from the start, I looked past it and went forward with the move because I really needed my possessions at my new apartment in Denver. The moving broker partnered with All Over The States Moving & Storage. To say the least, this company is completely incompetent. After waiting a week and a half for a call that never came that my things were in transit, I had someone at the company track down my move and they promised a 48 hr heads up with my delivery time. I get a call at 6:30 at night saying that they will be delivering my stuff at 9AM the next morning, and they want $827 in cash or a USPS money order. Definitely not a 48 hour heads up as promised. When the movers get there they demand $150 additional in cash due to the number of steps between the truck and my front door. It was a literal 10 physical walking steps over the allotted 75 physical walking steps. I had $75 on me in cash, which I offered so they would begin the move while I went back to the atm. They demanded the entire $150 before they would move anything into my apartment. They piled up my boxes in front of my doorstep and refused to move my items until I came back with the money. This company will nickel and dime you over every little thing. They even charged $700 over the quoted cost to pack up 3 boxes. 3 boxes!! I want to save the fine people of America from the horrific nightmare that was my moving experience with All Over The States and Trinity Relocation Group. Please go with an actual reputable company rather than this sham.

6. K

   Kim C.

   Source: MoveAdvisor

   22 Feb 2019StudioPaid $2,396

   Fraudulent practice/overcharge.

   All Over The State Moving and Storage is nothing but an unethical and crooked organization. We booked our move with Charter Van Lines, who outsourced the move to All Over The State. The final total of the move was over $1,000 more than the quote. The delivery guidelines were not followed. The dispatcher lied and had no interest in making it right. The driver, Aziz, cussed my son. Stating "You can suck my.." and "I will just keep your sh..". This company is one of the worst I have ever dealt with. I will post as many negative reviews as I can on as many websites as possible. I tried to reach out to their dispatcher, Sherry, their driver, Aziz, the Charter Van Lines CS Rep, Isabel (I believe) and Josh, the rep that booked the original reservation. He convinced me to go with them because their competitor, Geo Van Lines, had many bad reviews through BBB. Well these two companies will now have their share of bad reviews on the BBB.

7. L

   Leah H.

   Source: MoveAdvisor · Lexington, KY

   18 Oct 20183-bedroomPaid $4,400

   Worst moving company EVER!

   First we hired Charter and this moving company showed up. We has to sign on new house in 72 hours, so we were stuck. Foreman told us our furniture wil be delivered June 4,we moved from Oklahoma to Kentucky. On June 4, imagine our surprise to find out our furniture is in Addison texas in storage. To make long story short, next 39 days we were told, the truck was broken down, truck was totalled, truck never showed up, and my furniture missed the truck. They will bring up that I cussed out the lady on the phone, wouldn't you! We had to call attorney General of texas, transportation of texas, report our furniture stolen in Kentucky. And the day we had a appointment with lawyer, our furniture arrived. My jewelry was missing (thank goodness it was costume). They lost all bolts to furniture that needed to be put back together (how convenient). 17 box's are missing. A lot of stuff was broken. We are still waiting for our refund it's been over three months. I do give the answering machine five stars, because it's the only thing that knows it's job and answers the phone.

8. J

   Joshua

   Source: MoveAdvisor · Houston, TX to Colorado Springs, CO

   17 May 20181-bedroomPaid $1,437

   Poor schedule management and customer service.

   I initially set up my move through some company called Arrow Movers but these are the people who serviced the move. Completely unprofessional and the worst experience I have had with movers. Committed to picking up on Friday but moved my date up. Stated they would arrive between 11 and 12. The day off I get a call around 13 saying they will be and there in an hour then but didn't show up until after 2. Called customer service to complain about the inconvenience and the jacked up price. Was told I would a call back from the regional dispatch in 10 minutes and never heard from them. The driver was horrible at managing his schedule and caused me to have to ask a family member to leave her job to meet them because the I had to return to work after waiting an hour for them. I would rather pay more then use Arrow Movers or this company again.

9. M

   Mariam D.

   Source: MoveAdvisor · Houston, TX to Hillsboro, OR

   29 Apr 20182-bedroomPaid $5,800

   Do not even consider them.

   If I could give less than one star, I would. Absolutely terrible customer service, communication, unprofessional, and unorganized. I moved from houston texas to hillsboro oregon. I used long distance movers as an aggregate company who then hired all over the state movers as the actual muscle to get the job done. Strike one on me, never use an aggregator company, the will charge u like crazy for their finders fee services that amount to pretty much nothing. Even the guy from AOTS (all over the state) said the binding estimate fee they charged me was insane. Have I called them directly, it would have only ben a few hundred rather than 2 grand. Least he was honest about that, but who knows. Anyway, LDM said this move would be based on weight in the truck. I will take a second penalty here because I underestimated my stuff by more than half. I was willing to pay the overage. So moving day comes and the guy who was in charge was pushy, forceful, did not speak coherent english, and seemed to be in it for himself said I would need extra space. He took me outside to show me these equally distanced markings on the outside of the truck and indicated to me that 2 markings of space on the truck was allocated to me. I needed more so he reworked the cost. Originally I needed 540 sq feet, now it was 780..alright that's fine. But when did this become a space issue since I was told by LDM it was about weight. ldm even told me they stop at a weight station amd are suppose to give you the truck weight slip and that's what pricing is based off of. It wasn't and when I told the head guy, he looked at me like I was as insane. While they continue to load, I call LDM and ask why there is no communication between companies. She then calls the other company and I'm on hold for forever..on my moving day. Then the guy from AOTS tells his guys to stop and said I wanted to cancel the job. I never said that, I am asking why no one has correct information. I was too stressed at that point to care. I said keep loading, we will do it your way. My mom was outside at this point watching them load the truck and as they stacked things on the moveable ramp, a gust of wind came and knocked a box of glass dishes off of a 4 box high (why are u stacking boxes of glass 4 high?) To the ground. Everything in the box shattered. Ok, fine..honest mistake I thought. Just keep going. I tipped each worker 20 dollars an hour, 2 hours each, 3 workers was 120 dollars. That's fair but tbh, the head guy did not deserve it. Also we don't know each other yet he used lots of profanity around my mother an I, not directed toward us but in his natural jargon. So one million years later, in actuality 2 weeks later, I call from oregon and ask for an eta on my stuff. Of course how this company works, its like a moving co op, multiple peoples things going in the same direction move together. Originally LDM told me 16 to 21 business days. Fine, I check back after some time and they still haven't left. Finally get a hold of someone, a rude woman with a heavy texas accent, who told me they had 30 business days to deliver. Not what was originally told to me but nothing in this scenario was so ok, ill swallow it. my stuff arrives on the 23rd business day. Now this section deserves a whole nother paragraph. They dudes (3 guys) arrive. Before anyone gets off, that morning my husband and I call the movers to ask why the final drop off fee is more than the pick up fee as I was told it would be the same. My question was simple: is the drop off fee higher because of the space adjustment? The same woman from LDM could not answer, she didn't understand. Anywho, finally got the answer that they split the adjustment to 150 something on the pick up making is 1480 something and put the bulk of the adjustment for space price on the drop off. Apparently this was done because the guy said he thought I didn't have enough money. First of all, rude af, I never said I couldn't pay and how dare u assume that. Second, why didn't u just explain it to me before you did it that way. Lets move on. Before the guys even step foot in my house I said all items marked bedroom, office or bathroom go upstairs, the rest stays on the first floor. 20 mins into this ordeal it seems to be going ok, some people are taking boxes up, some putting together items. Eventually all boxes start pilling up in the living room. Now, everything is essentially in the house and they main dude, a white guy with a serious attitude and was either previously high or currently high because he wreaked of weed, had my husband signing something saying it was all in the house. We thought, ok looks like everything is here, were just waiting for the rest of the stuff to be taken upstairs and another table to be put together. My husband and I look at each other puzzled because I made it clear that there was more to be done. THEY LEFT. Fuming, I call LDM and have them come back to finish the job. They left with 75 percent of it done, who does that? The guy didn't even apologize for leaving. He sloppily puts together a vanity table which I am now tightening the legs since he didn't care to, and take the rest of the boxes upstairs. We did not tip them as this was completely unprofessional and disjointed. They leave. Ten minutes later the white guy with the attitude and possible substance abuse problem comes back and asks my husband to write a review. My husband ask about this company or LDM? The guy replies with "whatever". Are you serious right now? Am I being punked? Who does this? Never ever ever in your life hire either of these companies. Save your time and money.

10. I

    I D.

    Source: MoveAdvisor · Houston, TX to Miami, FL

    19 Jan 20181-bedroomPaid $4,200

    Nothing But a Scam.

    This company showed up at my home the morning of my interstate move pretending to be Summit Van Lines, the company I actually hired. I was scammed out of paying All Over the State movers an additional $1200. I had no prior contact nor negotiations with them. They damaged my furniture and Baby Grand piano. And the company I hold responsible claim not to know anything about All Over the State Moving and Storage company. I am puzzled that All Over the State movers had the address to my house and knew about my move. Beware! Scammers are everywhere. Never sign anyone's contract within minutes of having your furniture loaded to the truck, unless you have the time to read multiple legal size paper of fine print. It's part of the scam.