All Pro Moving Group LLC

Reviews

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1. S

   Stephanie C.

   Source: MoveAdvisor · Yakima, WA to Bend, OR

   16 Nov 20211-bedroomPaid $2,600

   Do not use them!

   This is by far the worst experience I have ever had with any business as far as customer service goes, as well as actual services provided. I had booked a move for June 2021, and placed a deposit prior to that date. Initially the quote and conversation with the representative was great, and I had high hopes for the company. However, a day before the move date they called to go over inventory. The cost increased significantly because they stated I would require additional space on the truck. I had to direct deposit the amount from my bank account, as I did not have any other option. The moving truck never arrived. I spent hours and hours (and this is not an exaggeration, I have screenshots of the phone call lengths) on hold with the company and was never able to reach anyone in their "after hours" or "emergency" service line. I eventually had to rent a U-Haul, and my 62-year old mother and I had to load the truck ourselves and drive it to my new location. I called many, many times afterwards to see if I could get a refund for the deposit, as well as the additional money that I had deposited. The company refused to refund the additional money, stating that "it had already been distributed" and that they were not responsible for it as the trucking company is a third party. They finally sent me a agreement form to get my initial deposit back. However, instead of crediting my credit card back, they said they had to do it via check. I waited months for a check to arrive, but it never arrived. I called many times, each time getting false promises of a call back, of a new check being written, etc. Finally, I called again and the manager told me that the account was closed and no other check would be written. When I asked why, he would not give me any real answer, and just said that there was nothing else to be done. After reading other reviews on this company, I wish I had done more research prior to booking. I cannot quantify the amount of stress that this company has put me through, and I have lost thousands of dollars because of their poor organization, their compassionless customer service, and overall poor management of the situation. Please save yourself the time and your money, and book with someone else.

2. M

   Molly H.

   Source: MoveAdvisor · Watsontown, PA to Scottsville, NY

   30 Oct 20213-bedroomPaid $10,387

   Stay Away

   I echo the poor reviews of other people. I did not do my research otherwise I would never have used them. As I have seen on other reviews this is a “bait and switch” that they pull. First of all-they are not a moving company, they are a broker who connects you with subpar moving companies. I did not realize this upon my initial call. My initial experience was good until we got closer to moving day and after when it got really scammy and sketchy. I got an initial quote which was reasonable but a few days later I realized there was quite a bit more than I had initially said. So I called back and was told someone would call me a few days before the move to go over the final inventory. The call came, we went over the inventory and the price doubled. I was shocked but when I thought about what I had added I was like ok that’s fine. Moving day came-the movers came an hour later than the 4 hour window we were given. Everything was loaded and they went over the paperwork and the price doubled again, even though we sent slightly less than initially quoted because we were moving some things ourselves. Fast forward to delivery. We chose to have our items stored for a month because we hadn’t closed on our house yet. It took three weeks and close to 20 calls to finally schedule our items for delivery. I was worried we weren’t going to get it back at all. My husband also made a comment that the delivery truck was much better packed than the pick up truck. (I’m guessing that was on purpose since they bill based on space). Anyways, stay away if you can, this company takes you for all you’re worth and connects you with unprofessional moving companies.

3. B

   Banky E.

   Source: MoveAdvisor · Portland, OR to Dallas, TX

   21 Oct 20214+ bedroomPaid $9,500

   Beware of this company

   I wish we had searched online for reviews of this company before we hired them. At the initial stages, they were very nice and easy to reach. I paid the deposit which was 1/3 of the moving cost. On the day of the move, the actual movers showed up and asked for an extra $3500. I contacted All Pro but I could not reach the initial contact(he was no longer taking my calls), after more than 48 hours and multiple calls, they finally said they would not refund my deposit. Now, they are no longer taking my calls. Beware of this company, they are very good at deceiving people with low estimates just so that they can lock you into a contract and take a hefty deposit. We learnt the hard way!

4. S

   Steven S.

   Source: MoveAdvisor · Colorado Springs, CO to Argyle, TX

   13 Oct 20214+ bedroomPaid $40,000

   Beware

   We hired All Pro for a move from CO to TX. They were incredibly nice at first. We went room to room on the phone telling him what was going. Unfortunately, things changed quickly after paying the deposit. I was then told I had to log on to Zillow to go over our pictures with a specialist to get a more accurate price, it more than doubled. We were told it was a miscalculation on the original quote. They refused to ever come to the house to do an estimate. They had 7 guys to unload a semi, arrived at 1 PM and finished at 11:45 PM. We carried about as many boxes as the hired ones. Nearly all the boxes were upside down making it very difficult to tell where they went as they were all labeled. Movers dropped many pieces on delivery breaking grill, treadmill, and other items. They did not put everything back together as paid for. Now we are missing hardware and have a lot of work to do. Beware of this company! They are actually a brokerage firm and do not hire quality movers.

5. M

   Matlock W.

   Source: MoveAdvisor · Lexington, KY to Colonial Heights, VA

   7 Oct 20213-bedroomPaid $8,500

   Bait and Switch. Dishonest practices

   **read below for exposure of their dishonest scam** We made a huge mistake going with All Pro Moving Group. Turns out they are what's called a moving broker. They don't do any of the real work they just take your money and arrange for others to do the heavy lifting. They quoted us $4,000 to move our three bedroom home and transport our vehicle and they even assisted in helping us to severely under quote the amount of stuff we had to move. Then a week before the move they were suddenly able to accurately quote the amount of stuff and our quote increased by 100%. Too late to back out. After loading all our stuff and leaving we realize that there was going to be no car transport. No one from All Pro would respond, reply, or call back so I quickly realize I had been left to hang high and dry and was on my own now. We had some stuff broken in the move, no big deal, but the claims go through a third party and they take their time. They don't even clean up their own mess. Last I checked the que for that claim business was in the hundreds. I don't even have hope that I will hear about that claim again. Payment was another nightmare, we paid down deposits by credit (3 of them as the price went up) then had to pay the moving people by money order made out to a different name, then travelers check to the movers who dropped off the stuff. It was just weird and a huge stressful hassle. Now check this out- their Google rating isn't too bad, but how many of the users giving 5 star ratings have only left that one review on Google? I bet you these are fake accounts made to artificially raise the rating for a better appearance. No way that a company that takes advantage of a family during a time of high stress by doubling their original quoted price has that many five star reviews. I called other moving companies and got quotes from them now that I knew our cubic footage exactly and they all quoted around $6,000. All Pro promised $4,000 which no one could have delivered on and then charged over $8,000 which is ridiculously high. Avoid this scam trap at all costs!!!

6. J

   Jackie S.

   Source: MoveAdvisor · Euclid, OH to Bradenton, FL

   7 Oct 20211-bedroomPaid $4,000

   Scam scam scam

   This is absolutely the worst company ever !! They will not contact me , I moved from Ohio to Florida they came and picked up my belongings on aug 25. 2021, they came in a box truck that was the first sign this was a scam , then told my husband we owed them more money which I foolishly paid , that was the second sign this was a scam , I have been trying to get my stuff delivered and here we are October 7 2021 and no one will contact me , so I filed a claim that the all pro (who I hired , ) gave me turns out all pro gave my contract to some random other company and guess what ?? Neither company is recognized in the claims company data base !! so now I’m assuming my stuff is stolen and I paid them to steal it from me !! So when that manipulative guy calls you from all pro and does his con act and says good deal over and over and you agree .. please remember that there are horrible scam artists walking this earth and it’s not a good deal

7. J

   Jacqueline H.

   Source: MoveAdvisor · Phoenix, AZ to New York, NY

   5 Oct 20211-bedroomPaid $1,100

   Liars, unprofessional and scammers!

   They're LIARS and scammers! DO NOT HIRE them, or any of their "affiliates". Beware, they are a broker, not actual movers. I was desperate and rushed and did not know the difference. They promised me a pickup date, then cancelled it 2 days before the scheduled date. Then they offered me a pickup 2 days later with an even later delivery window. I found an actual mover who could do my dates and I cancelled within their 72 hr window, but they REFUSED to honor their refund policy! They won't respond to calls or emails, neither the corporate office nor the scammer salesperson. They should be out of business for being so unethical. Don't risk it!

8. L

   Lori G.

   Source: MoveAdvisor · Waukee, IA to Demotte, IN

   13 Sep 2021Partial movePaid $3,937

   Scam

   Very very disappointed. They had my 85 year old mother freaked out that she needed to sign ASAP. I thought my mom was dealing with a local company that walked thru her home as she had some others do. Right after i helped her give her credit card info over the phone (they called me in on a conference call) i called them back right away and they said they keep 15% of your down payment and it could take SEVERAL weeks to get the rest refunded. You don't even get 20 minutes to change your mind. And everything just went downhill after that. The NIGHT before expected pick up they call and said the estimate was off by $1,800.00. We were already paying them over $3,000.00 to take only a handful of items. They were only moving the heavy items and there wasn't anything on their list that was out of the norm. A normal size couch, a normal recliner, computer desk, etc. And they don't know how to do a closer estimate than that?? It was a horrible experience and to top it off the computer desk came demolished, the mirror to the dresser disappeared and there is a large tear in the material in the recliner. Sure, they sent a claims form but i can see i'm not going to get anywhere with that. Of all the mistakes i've made in life this was my biggest of not doing my homework before i let them talk and confuse my mother into locking in with them.

9. C

   Christina R.

   Source: MoveAdvisor · Monticello, MN to Laughlin, NV

   26 Aug 20212-bedroomPaid $9,000

   Classic bait & switch scammers!

   Classic bait & switch scammers! Required I make a $1500 deposit via electronic check. I should of seen the red flags when they don’t process credit cards, but the sales man was sly and said all the right things to suck me in such as, “wow, I’m surprised I found a truck available. We better secure it right away before it’s no longer available.” I feel like a sap. He and I went through an inventory of what we were moving and he said, “a 20’ truck via uhaul will be too small for you, you’re going to need a 26’ truck. But then he told me the cubic Good thanks feet of my inventory is 700, so on paperwork it was written up for 700 & I was quoted $4600. However, the day before the truck was to arrive, a “quality” guy called me. We went through the same inventory via a video call & he says that I need around 1200 sq feet so my quote jumped to $9000!! When I declined, they refused to credit me my $1500 deposit. I’ve spoken to 4 different levels of representatives to get my deposit back. The last representative said, “you’re not getting a dime out of us.” I tried to dispute the electronic check via my bank; waiting to see if this company fights the dispute or not. After all this, I did some more learning and found out a 20’ truck holds about 1000 cubic feet. So, since the sales man said I needed more than a 20’ truck, he was aware that 700 was lowballing to get me to take the bait. They know exactly what they’re doing!

10. A

    Andre Z.

    Source: MoveAdvisor · Daytona Beach, FL

    28 Jul 20214+ bedroomPaid $28,000

    “Rogue” movers; crooks

    The FMCSA ( Federal Motor Carrier Safety Administration ) regulates interstate movers and calls companies like this “Rogue” movers. They give an estimate and then hold your goods hostage so that you have no choice but to pay or they won’t give your stuff back. I have direct text messages where I asked that exact question if they were going to hold our goods hostage. OUR MOVING NIGHTMARE Around(blank)Ireached out to All-Pro movers and spoke with Rachel. My wife spent over an hour going through the entire house trying her best to explain everything in the house in detail. My wife was surprised that there was not a walkthrough or a video call.() repeatedly asked if Rachel needed dimensions for certain items, to which Rachel replied, “No honey, I’m good. We got you”. Needless to say, come to find out the estimate was underbid by over 10,000$. We stated that the military would only pay 15,000$ and that we didn’t want to go over that much. We would not have utilized this company if they would have given us a real estimate. The FMCSA ( Federal Motor Carrier Safety Administration ) regulates interstate movers and calls companies like this “Rogue” movers. They give an estimate and then hold your goods hostage so that you have no choice but to pay or they won’t give your stuff back. I have direct text messages where I asked that exact question if they were going to hold our goods hostage. We were promised that they would show up on 27 or the 28th at the latest. The movers showed up on the 29th. They promised us that we would be done by 31. We did not want to have to pay additional rent on the place that we were renting and after we moved we still had to have the house professionally cleaned. When the first truck left on Monday, more than half the house was still in boxes and almost the whole bottom floor had not been packed yet. We were told two things, that the mover would pick up another truck the next day and that he would directly drop off the first truck in Fl, considering my wife had already left due to her report date in Fl. Neither of these happened; the second truck did not show and the first truck went to Fl and the goods were put in storage. At this point is where all the shifting by both companies started. We were never told that we would be charged an additional 4000$ to All-Pro for their broker fees. All-Pro gave the contract to I-mover ( which I believe is out of FL ). I-mover is the company that would not release our goods unless we paid, and we had never agreed to the amount of money. At this point, we had not even heard a new estimate, At all! So you can imagine the surprise when we heard a new estimate of over 24,000$. When the second set of movers showed up late Tuesday evening September 1st, we were already into having to pay a prorated rate for rent, which was 4,200$ a month. To save time I will just say the first set of movers broke things, which were not reimbursed ( which we have already moved on ) and they spent a lot of time talking. So we paid for three out of four workers to hang out for two days and get paid. It took three workers an entire day to finish my daughter’s room, which did not have much at all, and a craft room where most of the goods were already in boxes and just needed shrink wrap. I also still have yet to find my daughter’s ipen which I had in my personal bags and two months later I still can’t find, so I believe it was stolen since I did leave my personal stuff out of my view for hours at a time. The second set of movers would not even start until we paid them 4000$, and we had already paid close to 10000$, 8000$ of which was in a money order. Half of our house was not packed and the other half was in boxes and this is when I-movers started to hold our goods hostage. I had explained we had never agreed to over 20000$ for our move. I was berated by one of the movers that it was my fault and that I made a mistake and underestimated. When I say berated, I am saying this mover aggressively confronted me yelling at me that it was my fault. Beyond unprofessional is an understatement. The second set of movers, after we were ripped off, went about their job and had to rent another two trucks. They ended up not finishing until 3rd and left about four large boxes worth of stuff which they had to pick up the next day. The trucks went to Fl and again went into storage. My wife had been in Fl and had already stated she was ready for the trucks to move the goods in. We had to pay the third truck another 4000$ and we had asked every single day that we needed weight tickets, which they still haven’t provided. They gave us a basic ticket, not one from the truck. When I saw the mover in Fl, he again was yelling at me in front of the local workers that he had hired FMCSA ( Federal Motor Carrier Safety Administration ) to warn others of the practices of this company. I only wish we had more time to thoroughly look for a moving company that wasn’t as shady.