16 Nov 2021 · MoveAdvisor
1.0 out of 51.0
This is by far the worst experience I have ever had with any business as far as customer service goes, as well as actual services provided. I had booked a move for June 2021, and placed a deposit prior to that date. Initially the quote and conversation with the representative was great, and I had high hopes for the company. However, a day before the move date they called to go over inventory. The cost increased significantly because they stated I would require additional space on the truck. I had to direct deposit the amount from my bank account, as I did not have any other option. The moving truck never arrived. I spent hours and hours (and this is not an exaggeration, I have screenshots of the phone call lengths) on hold with the company and was never able to reach anyone in their "after hours" or "emergency" service line. I eventually had to rent a U-Haul, and my 62-year old mother and I had to load the truck ourselves and drive it to my new location. I called many, many times afterwards to see if I could get a refund for the deposit, as well as the additional money that I had deposited. The company refused to refund the additional money, stating that "it had already been distributed" and that they were not responsible for it as the trucking company is a third party. They finally sent me a agreement form to get my initial deposit back. However, instead of crediting my credit card back, they said they had to do it via check. I waited months for a check to arrive, but it never arrived. I called many times, each time getting false promises of a call back, of a new check being written, etc. Finally, I called again and the manager told me that the account was closed and no other check would be written. When I asked why, he would not give me any real answer, and just said that there was nothing else to be done. After reading other reviews on this company, I wish I had done more research prior to booking. I cannot quantify the amount of stress that this company has put me through, and I have lost thousands of dollars because of their poor organization, their compassionless customer service, and overall poor management of the situation. Please save yourself the time and your money, and book with someone else.
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