Alliance Moving Services Inc

Reviews

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1. N

   Nick J.

   Source: MoveAdvisor · Coeur D Alene, ID

   16 Nov 2023Partial movePaid $100

   Local Company in Coeur d’Alene Idaho

   I am writing this review in response to the other reviews on this sight. All of them are for a different Alliance Moving. We are a small local company in Coeur d’Alene, ID. We do not service long distance moves like those referenced in the reviews. It is very frustrating that these reviews have been assigned to our profile. The states of operation are also incorrect and we are unable to change them. Hopefully mymovingreviews will look into this further.

2. S

   Steven H.

   Source: MoveAdvisor

   16 Oct 2013Paid $4,659

   Excellent Service.

   I was little worried to do business over the phone but when Michael explained it all to me I felt so comfortable.   They picked me up on time as promised and delivered  as promised,  I am ex-military and have moved 13 times and by far this wa the best move we have ever had. The driver Adam was very helpfull and helped me do some last minute packing and didn't even charge me!   All in all bet service I have had from a mover in a very long time.  .

3. D

   Daniel

   Source: MoveAdvisor

   20 Mar 2014Paid $3,600

   Moving Can Be Stressful.

   They say that moving is one of the most stressful this you can do in life and I have to agree. I shopped around and got 3 rates on what it would cost to move me back to Los Angeles CA from Austin TX. Alliance came in at the lowest price. The sales guy was a little pushy, but I'm in sales and it's a tough economy, so I get it and I'm not mad at him. The movers were a little late. But I was suprised at how "clean cut" and "respectful" they were. They hustled the entire time and they didn't take any breaks. They just got it done. They dinged one thing. My kitchen table but It was a small "ding/scratch". Everything showed up on time in LA. Nothing was missing. No real damage except to the table, which was small. My bill was $100 less then the estimate which I appreciated as well. I'd rather have them come in high with the estimate and have it be less then them come in low and try and hit me for more cash later. The whole move was stressful and I was a stress case during it but all things considered these guys were pretty good. I would recommend them in the future. .

4. D

   Don

   Source: MoveAdvisor

   5 Aug 2016Paid $540

   Shady Company.

   Do not use this company! they dropped my dresser trying to move something to heavy for one guy and went down the ramp way to fast, lost control and destroyed my dresser. they offered 60 cents a pound for a dresser that costs $1048.86 to replace. needless to say I contacted the bbb and I already have my small claims court papers which will be filed on monday. they should have owned up to their mistake but instead are trying to worm out of it. they wanted to be cheap and rude. now it will cost them! see ya in court!

5. J

   Joanne. B.

   Source: MoveAdvisor

   15 Jun 2016Paid $4,000

   Alliance moving company.

   Everyone stay away from this company. They lie, they sell off your personal,furniture and anything that is worth money.Then they tell you they are moving your furniture and personals to another company.They give you a quote and Don t tell you they judge your furnture by ideas and when they get there you get charged a extra $2000. Thake my advice never do business with this company.

6. F

   Faith

   Source: MoveAdvisor

   24 Aug 2015Paid $2,850

   Dishonestly.

   I am very unhappy with their customer service and the moving company the used. I was not given the right information when I called. They did not tell me that they have the right to deliver up 30 Days later then my desired  date. the driver comes in finally 15days passed my expecting delivery date charges me $160.00 because the spot that I had asked the building to keep open his semi is not good enough. I asked him to leave 3 of large pieces in certain places and assemble the pieces that were in assembled as per our contract. I leave for 1/2 hour, when I come back he is in his truck leaving I ask him to come back he said let me turn around I'll come back. He doesn't I call alliance back they bring him on a conference he says with a semi you expect me to come back it's a large truck to turn around in easy. do not hire them.

7. B

   Barbara B.

   Source: MoveAdvisor

   8 Jun 2015Paid $2,600

   Entire move was a disaster!

   All of the reviews on YP looked good.  Initial call to Alliance was good.  I needed the movers to pack and move some items from a house.  I was told that I needed 25 boxes and assured that any boxes not used in move would be credited back to me.  I asked how many people would accompany driver and was told three other men and they would be done in two to three hours.  Deposit can be made on a credit card but balance is split in two and you MUST have cash or a Postal Money order at pick-up and delivery.  Initial driver was nice but only brought one additional helper.  They told me that they were independent movers that were contacted by Alliance.  They packed items that were to be left at the house.  They left three drawers and two cabinets full of things.  They left all of the tape trash and cardboard pieces all over the floor.  On the list of articles, they listed every item as having a chip or scratch to cover their actions.  Before delivery, Alliance called to tell me that the balance was more than original quote.  I argued and even told them that we had not used all of the boxes they have delivered.  I had my money order for the original amount and told them that was all I had. Second driver and yet another man delivered 45 minutes after the time he told me that he would be there.  Items were put in a storage unit.  After walking to unit, driver told me that they charged a "distance" fee if the unit was not at the front.  He then told me that he could waive that if I gave them a tip.  One table was broken  and he told me that there was nothing they could do that I would have to call Alliance directly.  They left all of the trash in the storage building floor and did not re-assemble tables.  When I called Alliance to report boken item, they told me to contact the independent shipper.  I also mentioned that I was to get a refund for the unsured boxes, I was told that independent mover did that.  I told them that they did not and I wanted Alliance to credit my card with that amount.  They were to call me back and I am still waiting.  Very disappointing!  We have moved multiple times with corporate moves and this was the worse experience I have ever had.  .

8. D

   Dave

   Source: MoveAdvisor

   1 Jun 2015Paid $5,000

   Nightmare Experience - Don't Use Alliance Moving Company.

   For starters, the movers, US Home Movers, LLC were supposed to arrive between 9 - 11 am and they did not show up until 2:30 pm with a truck that was too SMALL!  What’s more, they did not have enough blankets or straps or proper moving equipment.  They were two twenty-four year old kids who have no vested interest in the company but are just working to make a quick buck.  In desperation, because my house was sold and needed to be empty by 10:00 am the next day, I let them proceed.  The movers were inexperienced and incapable.  I had to take apart the furniture for them and help them load the truck.  The movers did not get finished until 1:00 AM!  Yet, the movers took their smoke breaks and we fed them dinner.  These kids assured me they knew what they were doing and could handle everything.  I was stupid for believing them!  Don’t make the same mistake I did!  The two guys dead lifted my piano, almost crashing it in the process and they scratched it up.  However, we were assured by Alliance when we hired them that they were capable of moving pianos and had the equipment to do so.  For fear of my piano being destroyed or crushing someone, I had to hire a separate piano company to move my piano off the truck because it was obvious these kids were incapable and unequipped and the moving company offered no reimbursement for the extra $235 I spent.  My dining room table and the leaves were deeply scratched in multiple places and the movers claimed they had never had any damages before.  They even tried to suggest my furniture was scratched prior to the move.  Yet, one of them slipped up and said they loaded the truck wrong and the table and its leaves should have been placed between the mattresses.  I had 5 twin mattresses on the truck!  Needless to say, my furniture is destroyed and I feel completely taken advantage of.  My piano bench and piano is also severely scratched and so is my TV armoire, and a desk is broken.  This company and the movers it sub-contracts is deceptive and unprofessional.  This is the worst experience I have ever had with any business!  It was a complete nightmare and I am still trying to recover from it.  Alliance is just a broker and has no accountability.  Do not use Alliance or trust them!  If you do, you will be sorry.  I know I am. .

9. C

   Chuks P.

   Source: MoveAdvisor

   7 Apr 2015Paid $2,564

   Move from Cincinnati Ohio to Orchard Park NY.

   As far as the pick up process they did show up on time (Unique Movers and Storage).  However, they took over an hour to double check the inventory.  There one one guy who took over an hour just to calculate additional fees.  I always expect additional charges but I thought that the pickup process was much slower than I was used to.  This person also did not know the difference between a remaining balance and a grand total.  When I tried to explain it to him, he basically accused me of asking him to lie for me.  This was a little offensive but I took it gracefully.  On a positive note I was able to get his supervisor to understand this which was good.  The guy later came back and apologized.  However, despite all of this they did a decent job.   The delivery process was atrocious from the beginning.  I was called 8 pm the night before (from a northern Los Angeles number) to be told that they would be delivering my things the next morning between 8 and 10 am.  I had a 5:25 flight the next day and I explained this to them.  I feel like I was not given a choice and I had no flexibility.  I would like to have had a choice of days when they could make a delivery based on the availability of both parties.  I work like most people.  What if I had something scheduled the next day.  I only allowed this because I knew I would have to pay $500 if I had to reschedule and $100 dollars for every hour they had to wait for me.  The next day I waited until 10:10 before I called the driver.  It seemed that he had no idea that he was supposed to make a delivery, an obvious lack of communication.  He told me that he would be there in an hour and he showed up 11:40 am which was about an hour and a half later.  I had also told him that I had a 5:25 pm flight.  Up until then I was still somewhat okay with everything.  He then showed up.  I had a money order ready for him.  I figured since I made the last money order out to Unique Movers and Storage that I should do the same thing this time.  But no, I had to run back to the post office and get another money order and write it to the driver.  Apparently he works for a different moving company.  I've never had this happen before.  I'm still fine.  It was a minor inconvenience but I want the driver to be paid appropriately.  However, as the hours went but I realized that these people were moving really slowly.  I saw the driver standing in the moving van texting on his phone which is completely unprofessional.  He clearly had no respect for my time.  I had two bed frames to put together, he could not put one together because the nails were missing.  Maybe the other movers misplaced them, maybe he lost them, who really knows.  He could not put the other one together because of ineptitude.  Of all of the things disassembled for the move only one dresser was reassembled which was basically attaching the mirror to the dresser using a few screws.  It was 4:10 and I had a 5:25 flight to go to my best friends wedding.  I basically told the movers to leave because I just did not have any more time for them. As of this writing I have assemble one of the bed frames by myself and placed a mirror on the other dresser.  I have used Alliance Moving Services once before and things went well but after this experience I will never use them again.  This was an abysmal experience because of a move marred by incompetence and apathy.

10. K

    Ken A.

    Source: MoveAdvisor

    12 Feb 2015Paid $1,500

    BEWARE - Deceptive business practices - BEWARE.

    I hope this will help anyone who might be considering Alliance.  I give suggestions I hope will help if you are already committed.I open with:  Alliance Moving Services is a scam.   This message is intended to help you navigate them, if you are in their grips.First, how the relationship works:   Alliance Moving Services is a broker.  They own zero trucks.  They are a phone bank with sales people.   When one calls, suggestions of "talking to dispatch" and such are common.  The truth is, there is no dispatch.   They put you on 'hold' and goof off for a few moments, then give you an answer you want to hear.Alliance Moving Services business model works as follows:   a. The customer is sold on a low-price, less-than-load move.b. Alliance 'Re-sells" your move opportunity to the small carriers.  c. Alliance takes their fee (which happens to be your down payment.  They pay themselves first), then hands you off smaller, independent movers.There is NOTHING wrong with this.  Brokers serve the market, as the moving companies tend to not invest marketing and sales capacity.How Alliance operates is fraudulent.   (I do not worry about accusations of  slander.  I have documentation to support my claim.  I intend to pursue it.)Alliance Business Model:1. Sell the opportunity at any cost.  Their bid is intentionally ambiguous.   Objective?  Set the hook.2. Within the seven day window of cancellation, Alliance will ask "Quality Assurance" to call you.  Reason will be found for you to pay more. (Example in a moment.)  "Quality Assurance" is another layer of sales.3. Subsequently, you'll be passed to your local, independent mover.  You will NEVER speak to anyone at Alliance who can add value from that moment forward.  Alliance will extract the maximum from you, then your move is sold to a least-cost independent truck line.EXAMPLE of SCAM:   "Your move is within 2000 lbs.  The price - not to exceed- is $1,500 "and 72 pennies" from 'origin' to 'destination'.   At the time of commitment, I repeatedly asked about "volume".   Trevor, the sales guy, said, "It's all about the weight!  Don't worry about volume.  You have a sofa and a table and a xyz."    Within the 7-day rescind window - no turning back - Alliance will ask a "Quality Assurance" agent to call you.  They will ask, "Please send us the volumes of each article."     Reply: .."Sir, the volumes are much too large.  You owe an additional $349 and 17 pennies."  (note the "pennies."  That's their twitchy parlance.  "xyz dollars and abc pennies."  MANAGING ALLIANCE (or any broker) :#1.   Get a quote and be specific.  Be prepared:  have your weights (estimate) and your volumes in a sheet.   If you are already under contract and not within seven days, you can exit.  Documentation = power over Alliance.#2.   PUT EVERYTHING into writing.    Weights, volumes, price. Schedule.   Verbal communication is not admissible.   Documentation is power.  Alliance will attempt to minimize written communication.#3.   Get the email address of the SALES person.  Once sold, access is restricted to the salesperson; their system contains "blockers" to prevent you from actually speaking with the people who made the initial commitments.#4.   READ and UNDERSTAND the binding contract.  Particular attention:  "Additional Accessorial Services and Fees."  AND #9.  READ IT AND UNDERSTAND IT.#5.   (!) WHEN Alliance calls to ask for more money, say "NO."  Refer them to "item #9 of the binding contract."   Tell them you will work with the moving company directly to settle any discrepancy!Now for the MOVE: My move - to Florida from the Northeast - was fulfilled by a small moving company from NJ.   I paid ~$1500.   The moving company received $895.   Alliance earned $615 for their brokerage services.    When you talk to the moving company, you have entered into a new relationship.  Alliance is out of the picture.   You must remember, small companies MUST fill their truck FULL to make money.   Small businesses cannot not lose money.  This said, I was happy with them.  They were 2 weeks late; but they did deliver.  They were honest and courteous.   My suggestions to YOU:a. Find a local moving company.  Ask them if they deliver to your region.   Get a quote directly.   Avoid brokers.  b. Treat the moving company with respect.  They are small business operators and will respond in-turn.   Alliance is a sleezy broker.   From the body language, the movers do not think much of Alliance either.c. If you use a broker - ANY broker - get everything in writing.   Understand your contract.   Alliance will use ignorance against you.I sincerely hope this helps.    I did get my furnishings to Florida within the quoted budget, as I recognized the Alliance game early.   The moving company, a five-truck outfit out of Northern NJ, worked well.  I wish I approached them directly.