8 Jun 2015 · MoveAdvisor
1.0 out of 51.0
All of the reviews on YP looked good. Initial call to Alliance was good. I needed the movers to pack and move some items from a house. I was told that I needed 25 boxes and assured that any boxes not used in move would be credited back to me. I asked how many people would accompany driver and was told three other men and they would be done in two to three hours. Deposit can be made on a credit card but balance is split in two and you MUST have cash or a Postal Money order at pick-up and delivery. Initial driver was nice but only brought one additional helper. They told me that they were independent movers that were contacted by Alliance. They packed items that were to be left at the house. They left three drawers and two cabinets full of things. They left all of the tape trash and cardboard pieces all over the floor. On the list of articles, they listed every item as having a chip or scratch to cover their actions. Before delivery, Alliance called to tell me that the balance was more than original quote. I argued and even told them that we had not used all of the boxes they have delivered. I had my money order for the original amount and told them that was all I had. Second driver and yet another man delivered 45 minutes after the time he told me that he would be there. Items were put in a storage unit. After walking to unit, driver told me that they charged a "distance" fee if the unit was not at the front. He then told me that he could waive that if I gave them a tip. One table was broken and he told me that there was nothing they could do that I would have to call Alliance directly. They left all of the trash in the storage building floor and did not re-assemble tables. When I called Alliance to report boken item, they told me to contact the independent shipper. I also mentioned that I was to get a refund for the unsured boxes, I was told that independent mover did that. I told them that they did not and I wanted Alliance to credit my card with that amount. They were to call me back and I am still waiting. Very disappointing! We have moved multiple times with corporate moves and this was the worse experience I have ever had. .
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