American Heritage Moving Solutions

Reviews

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1. P

   Pat V.

   Source: MoveAdvisor · Las Vegas, NV

   2 Sep 2023Partial movePaid $11,792

   Total rip off

   After negotiating a deal with Joush Miller for $11792.00 and payed American Heritage moving solutions $4213.00 from my checking account. On August 10 the move date American Heritage sent four men in a pick up truck to requote my job on a Friday afternoon when , I told them to leave because I already had a deal with American Heritage they wanted more money to move my things, I told them to leave at this point and contacted a reputable moving company in my area which I should’ve done to start with. I spoke with Tony and he told me they re-try to reschedule the job which was not true. I wind up going with MOVE 4 LESS. Tony told me that he would not return my $4213 because I found someone that could do the job correctly, I am 66 years old with a disability, and this should not happen to anyone else. American Heritage is working by the seat of their pants. Do not by any means deal with this so-called company. You will regret it I promise. Now I have to obtain an attorney to deal with these people. Please beware all so-called customers. They are scammers.

2. S

   Sarah A.

   Source: MoveAdvisor · Tucson, AZ to Pittsburgh, PA

   31 Jul 20232-bedroomPaid $3,000

   SCAM

   This is a SCAM!!! WARNING!!! BEWARE!!! They will quote low and triple when they came to move you. I have very little stuff. I took pictures and they tripled my cost!!! Took my $1300 deposit when I cancelled due to the thousands in overages!

3. A

   Ann D.

   Source: MoveAdvisor · Spring, TX to Eagle, CO

   26 Jul 20231-bedroomPaid $5,000

   Not such a Happy Customer

   The booking process is a rush..After being asked initial questions and being given a quote. I called back to make a booking. At that time I was told I would be sent a contract to sign. I was told the representative would stay on the phone while I read and signed the contract and send my electronic deposit FEEDBACK -NO TIME TO READ AND REVIEW. I received a call to book my pick up - on the day of pick up at the appointed time.I received a call from the moving Company to confirm my pick up for the next day. FEEDBACK - NOT ACCEPTABLE FOR 2 REASONS - FIRST THEY MADE IT SOUND LIKE I HAD THE WRONG DAY, VERY DECEITFUL, SECOND A CALL EARLY THAN THE EXPECTED TIME WOULD HAVE BEEN VERY MUCH APPRECIATED DUE TO WORK COMMITMENTS AND ALSO HAVING EVERYTHING PACKED READY TO GO. The Insurance Value- who chooses or sets the vale of $2249? - FEEDBACK- I DON'T REMEMBER BEING ASKED TO PUT A VALUE ON MY ITEMS.. $2249 WOULD NOT REPLACE ONE SOFA Payment on day of pick up - FEEDBACK - I WAS NOT INFORMED THAT I WAS TO PAY THE DRIVER/ COMPANY PICKING UP MY FURNITURE, I ASSUMED I WAS TO PAY THE SAME AS THE FIRST PAYMENT By the end of the process, my move total was $2206 higher than my initial quote: FEEDBACK - I WOULD EXPECT A PROFESSIONAL MOVING COMPANY TO PROVIDE A BETTER INITIAL QUOTE - I SAID: 1 BED HOUSE TO 1 BED APARTMENT - YALL SHOULD HAVE WAY TO DO A GOOD ESTIMATION OR GIVE THE CUSTOMER TIME TO DO A BETTER INVENTORY. Delivery - I was told my delivery was going to be July 2 or 3rd. I did not deliver. Liz at Best Quality Movers, Moving Company told me it was being loaded July 4th when I called for an update and she would call me with an update. Then she started to ignore my calls. FEEDBACK - I HAD TO DO ALL THE FOLLOW UP July 7th at 5pm after my persistence and follow up the drivers arrived and demanded payment before they would open the truck. FEEDBACK - NOT ACCEPTABLE!!!!! I REQUESTED FOR THE VAN TO BE OPENED TO MAKE SURE THAT WAS IN FACT MY CONTENTS. THEY WOULD NOT OPEN THE TRUCK. I OFFERED AND PAID 75% FOR THEM TO OPEN THE TRUCK. THE BOSSMAN IN TX WOULD NOT ALLOW THE GUYS TO OPEN THE TRUCK WITHOUT PAYMENT IN FULL. ONE STAR RATING ONLY BECAUSE YOU CANT SKIP THIS PART. VERY VERY DISAPPOINTING PROCESS. WILL NOT RECOMMEND TO ANYONE OR USE AGAIN.

4. M

   Mike D.

   Source: MoveAdvisor · Copiague, NY to Orlando, FL

   4 Jul 20234-bedroomPaid $6,000

   Moving company

   These people are brokers and told me one price but charged me another. Before it done 1 or 2 more moving companies were involved!!!. The quote that I received was a lie!!. I ended up paying a few thousand more and I had to leave stuff behind!!!. I had to leave Mattresses ( which I had to purchase new in new state). And to top it all off the other company broke another few thousand of dollars in property damage. Stay away from them and Luxury Logistics. When I tried to get some money for my damaged property, the insurance company closed!!!. I can't recall insurance company name. You can't make this stuff up. They're all Crooks!!!

5. D

   Deborah M.

   Source: MoveAdvisor · Tacoma, WA to Gooding, ID

   25 Jun 20233-bedroomPaid $8,900

   Dont do it

   we agreed on a 3,000 Cu. sq ft truck. They sent a 750cu sq ft truck. I talked to a man the night before and it didn't get undated, so it coat me $7,000 instead $4,100 and now they owe my all my money $1900 because it is NOT me fault and they think there keeping my $1,100 deposit. It has need almost 30 days and I have not heard from anyone. I have contacted them three times only to be put off. My uncle works for the DAs office and if I dont get my money back IN FULL they are going to check into how they operate. They are not going to get away with ripping people off. And to top it off, we had to help the guy unload the truck. Some of my furniture was scratched and my $ 89.00 dollar wind mill is bent. I saw them tossing boxes up on top. The people that wrote good reviews are NOT true. This company is not a moving company, they are only brokers that hire out movers. A real moving company will come and look at what you have to get it right. So PLEASE do your wallet a favor and choose some one else.

6. A

   Adam P.

   Source: MoveAdvisor · San Francisco, CA to Los Angeles, CA

   23 Jun 20232-bedroomPaid $3,600

   In State Move, Worst Service Ever

   This company is the absolute WORST! Do not use; here is why. My wife and I contracted this company to move from Northern California to Southern California. All sounded great after speaking with the sales rep. During the time of pick, I was told I would be given a call five days prior to check in on my moving status. No one called me so I had to call them. They gave me a two day pickup window on when they would arrive (the 29-30th of March). My wife and I had to be out of our place on the 31st. I received a call on the 29th stating that they would be arriving around 4 pm in the afternoon on the 30th. 4 pm on the 30th rolls around, and no one shows up. I get a call saying they could not come that day. My wife and I took the entire day off of work, anticipating their arrival. After spending hours calling their dispatch service, they scheduled another truck to come at 8 pm that evening. I received another call around 7 pm stating that the "truck broke down," and they would not be coming that evening. When I asked, when will this be fixed and can you come tomorrow (Friday the 31st), they replied, stating they don't know when the truck was going to be fixed and they "might" be able to come on Friday. My wife and I had to be out by Friday evening (the 31st) and could not use "might and maybe" as a response to whether they will come. We were left with no choice and booked new movers with a different company. I was told by multiple customer service reps from American Heritage Moving Solutions that I would receive a full refund for my trouble and lack of service. I have been fighting with this company for three months now, trying to get our security deposit back. They told me that since we "canceled their service," we automatically forfeit our deposit, and all of their pick-up windows are "estimates." Any person with one iota of customer service skills would see that this is their fault and would return the deposit for services not rendered. This company is a true scam and has no intention of doing what's right for the customer, even when it was clearly their fault. DO NOT USE THIS COMPANY!

7. J

   Jocelyn B.

   Source: MoveAdvisor · Grand Rapids, MI to Somerset, KY

   12 Jun 20231-bedroomPaid $4,400

   DISHONEST

   I had to cancel my move. I was within the 72 hr window. I called and was told finance wasn't in. This happened 6x's. Now I can't get my $2Kdeposit back because I didn't email them. They are scammers!

8. J

   Jean C.

   Source: MoveAdvisor · Ooltewah, TN to Cape Coral, FL

   25 May 20231-bedroomPaid $4,678

   Broker/Scam exposed in

   They offer over the phone a fair estimate and request a deposit by zelle. Later on an other ‘ representative will call you to do an inventory again of your belongings. He finds you need more space and more wrapping material .He increases the previous estimate by a couple of hundred $$. On moving date, they send another associated company to finish you up. After keeping all your belongings hostage, they surprise you a bill that is more than double your previous estimate. Advice: Accept no estimate over the phone. Get 3 physical estimates in writing from 3 different licensed, registered moving companies with good reviews/ reputation. Don’t pay them with cash, zelle, or money orders, which is the way they want to rob you of your money. Pay only with your credit card ; you’ll get some chance to get your money back . Don’t hire American Heritage Moving Solutions. They confiscate your personal property and overcharge you if you want delivery.

9. P

   Pamela S.

   Source: MoveAdvisor · Baxley, GA to Myrtle Beach, SC

   18 May 20232-bedroomPaid $4,323

   MY Moving MISTAKE with AMERICAN HERITAGE MOVING SOLUTIONS

   Please don't make the same mistake I made!! I was contacted by American Heritage Moving Solutions after filling out a quote request online and I must say their smooth talking salesman and quick ability to turn out a quote is super impressive, but don't fall prey to it! American Heritage Moving Solutions IS NOT A MOVING COMPANY AT ALL - THEY ARE A BROKER , similar to those scam movers that has been in the news lately 'FMCSA Launches Operation Protect Your Move, A Nationwide Crackdown on Moving Scams' - here's the link to the news article - https://www.fmcsa.dot.gov/newsroom/fmcsa-launches-operation-protect-your-move-nationwide-crackdown-moving-scams . My dealings with American Heritage Moving Solutions was less than favorable and far from a solution! The $1300 deposit that I paid to them upfront was a waste of my money. QA called and made changes to my list of inventory which added to my cost and had to pay additional fee to confirm my booking. They did not quote the correct cubic meters that was required to haul the load that I needed transported from Georgia to SC so when the movers arrived they stated there was not enough space quoted. I was furious but was in a bind as I trusted AHMS with my business. The delivery of my furniture was set but didn't get delivered for an additional two weeks after my requested date. Ended up costing me much more money that I had to pay directly to the MOVING COMPANY!! Well..... I BEG the next person to DO YOUR HOMEWORK and find an actual MOVING COMPANY and do not waste your time or money with AMERICAN HERITAGE MOVING SOLUTIONS because once they have your deposit, they could care less how your stuff is handled from there. The customer service department is rude and crude with the 'manager' being a total jerk on the phone and hanging up on me after spewing information about having x amount of days after the first available date of delivery in order to make the delivery. This was the first time that I had heard this! Such display of professionalism! After this I looked them up online and they have a long reputation for just this same kind of service... sorry to all the other patrons who were also taken by this company.... READ THE REVIEWS BEFORE YOU DO BUSINESS WITH AMERICAN HERITAGE MOVING SOLUTIONS or just save yourself the headache of such a terrible experience as I had, and according to the reviews, the many others had as well. I do hope the government cracks down on moving companies and brokers that are taking advantage of people as we trust the professionals to do an honest job for an honest wage but that doesn't seem to be their same work philosophy. Don't make the same MISTAKE I made by putting trust in the slick talking salesperson of this company!!

10. T

    Todd N.

    Source: MoveAdvisor

    29 Apr 2023Partial movePaid $3,500

    Long distance move

    Very poor services, services with add on fees are not Explained before signing of contracts,very poor supervisory skills very short rude attitude!! They call days before the move an after contract was sighned they need more money,they pull a fast one on the ederly!!! Wouldnt recomend at all go colonial moving!!! Then after you sighn the contract they don't move you they sub contract it out !!! Scam artists!!