22 Jan 2024 · MoveAdvisor
1.0 out of 51.0
I cannot stress enough... DO NOT use American Heritage Moving Solutions LLC for your move. They took advantage of my vulnerability after my Uhaul reservation was cancelled last minute, and I ended up getting scammed out of $1000.
For context, I was living in Montana where rental trucks are hard to come by. I was days away from moving to Wisconsin when Uhaul cancelled my reservation and sadly there aren't many other options in a small, rural town.
American Heritage just "happen" to be in Montana when I called & said they could pick up my boxes within 48 hours and have them to Milwaukee in a week. It almost felt too perfect, but Chase Miller (at the time) was giving me piece of mind that I still had 72 hours (right of recission) to cancel my reservation if I decided I didn't want to book with them and that my deposit would be refunded. He gave me his phone number & email as well.
HOWEVER, I felt so uneasy after it all that I decided to cancel the reservation within 24 hours. At that moment, Chase Miller ghosted ALL of my emails and phone calls. Customer service also was dodging my calls saying the "Billing Office" was unavailable and they couldn't process my refund until Monday.
I finally was able to talk to Tony in customer service after a WEEK of trying to get a refund and he said it was my loss and that my money would not be refunded. He refused to let me speak with a manager and was SO belittling.
However, he did answer one of my questions: Do people like Chase get a commission when they sell a move? He said yes, and that's all I needed to know.
Chase knew EXACTLY what he was doing when he sold me my move. He knew I was in a bind, which is why he had no problem saying I could "exercise my right of recission" knowing COMPLETELY WELL his company would not refund my deposit if I cancelled even though it was less than 24 hours.
Moral of the story: His family got a very nice Christmas with my deposit, while I lost nearly $1000 in a very expensive move.
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