American Movers and Storage LLC

Reviews

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1. L

   Lorraine S.

   Source: MoveAdvisor · Bainbridge, GA to Byron, GA

   3 Jun 20252-bedroomPaid $1,700

   DO NOT USE THIS COMPANY!!!!!!!!

   Moving is stressful enough without adding to it by hiring this company!!! Absolute disaster from the beginning. Trust me…steer clear!!!! After been told my furniture would be dropped off the following morning after pick up….eight days later I’m still waiting. Do not trust a thing they tell you!! They talk a great game but won’t follow through

2. A

   Antoinette G.

   Source: MoveAdvisor · Willow Springs, IL to Cary, NC

   17 Aug 20211-bedroomPaid $5,300

   It is the worst moving company

   Please avoid using this company, it is by far the worst company movers. They subcontracted with another company called Day and Night this is the company that they moved my furniture. They know that you had to move, first they increase the price more than double then when you received your items almost half of them were broken and also they are so so rude. I do not know how they still function they should be removed from this job they take advantage from the people

3. N

   Nicole M.

   Source: MoveAdvisor · Phoenix, AZ to San Antonio, TX

   29 Apr 2021Partial movePaid $2,500

   RUDE READ BEFORE USING THEM

   Horrible horrible horrible customer service!! Man texted me the other day and argued with me... Then, woman called today and was rude and argumentative. I'm not one to post a review unless it's positive..... Be VERY CAREFUL

4. V

   Victoria C.

   Source: MoveAdvisor · Seattle, WA to Scottsdale, AZ

   25 Feb 20214-bedroomPaid $20,000

   TIME TO TAKE THE SCAM ARTISTS DOWN!

   Hey there, as everyone has said, this company makes money on scamming people out of their deposit. They claim to not be a broker on their website, but clearly are. They have changed their name to America Moving, LLC and have 30+ federal complaints against them. They sold our contract to another company who lost and damaged items. Our quote from American Movers was 8k and we were forced to pay 19k from the other company who showed up for the move and was holding our items and are out $1600 deposit to American Movers. On top of all of this, American Movers (or American Moving) is likely not even licensed to do business in your state, a violation of Federal and State Law. Please consider joining the class action lawsuit in progress by contacting me on this website.

5. J

   Jacob C.

   Source: MoveAdvisor · Spring Hill, TN

   12 Nov 20193-bedroomPaid $3,500

   Scam Artists - Lies upon Lies!!

   This company is a joke. They lie about everything. They present a beautiful story of of owning moving trucks, having white glove service to come and move your stuff, this is until reality hits on moving day. All the sudden you need a cashiers check for a different company, ours showed up in a rental box truck with a completely different company. So on moving day, you are supposed to resign contracts and go into agreement with this new company. New company held our stuff for 2 weeks until delivery, lots of things broken and still fighting to get the insurance payment from the new company. These people are brokers and don't care about [EDIT] after you sign their contract. STAY AWAY!!

6. H

   Helen C.

   Source: MoveAdvisor · Delano, CA to Bellingham, WA

   3 Oct 2019Partial movePaid $6,764

   Should have read these reviews before.

   My move price was $3,752.92 from California to Washington and ended up being $6,764.57. And that is not the worse of the story. After my husband passed away, I decided to move in with family. Written below are the things I went through and things I learned during my move. Hopefully my remarks will help protect others in their moves. (1) Went through American movers and storage which I found out much later was a Broker. Wasn't until the second man called me that I found out my items may be going into storage before delivery to my new home. (2) When the truck came to pick up my boxes, below is what I later, much later, learned after much research on the computer: “Carrier cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; Liability is limited to $0.60 per pound per article. Carrier, or its representative, has the right to inspect and repair any alleged damage.” This wording was not on my contract and the Oasis Moving and Storage Co. refused to send me a copy of a signed agreement they said they had with my signature on it. One that was not given to me by the movers that picked up my household items. Therefore, when delivery was being done , my computer desk was dropped as it was being moved out of the truck and broken. It is not insured, even at the .60 cents per dollar value according to Oasis, Anthem and the US Movers Association arbitration. (3) On the household goods descriptive inventory, some items that were marked CP which means that it was carrier packed but the computer tables that were marked CP were not wrapped and not honored by the moving company as part of their responsibility as it was pressed wood. The heavy glass pieces came out OK. (4) Boxes that were heavy duty, gotten from a UPS store, were broken and smashed as much as 4 to 5 inches. So heavy items had to been placed on top of lighter boxes. So much breakage from hanging lights to china to metal pots and pans, plastic lids. Even my safe has marks and dents which were caused during the move or storage. Missing items too. (3) After taking photos of broken items and filling out forms, sending papers to Anthem Claim Management, I got a letter stating : “There are no remarks or exceptions on the Descriptive Inventory List noting any loss or damage occurring during transit. Carrier is not liable for all items packed by owner (PBO). and Due to it is fragile nature, carrier accepts no liability for damages to furniture constructed of pressed wood/particle board or other manufactured wood products.” They said, after I made several calls to them, I should have read the back of the contract. All contract papers were sent via e-mail and no wording, as indicated by them, was on the contract. (4) Called US Movers Association arbitration. Arbitration fee $150.00 and movers would pay other half. (5) Called Oasis again was told she would send signed papers then called back within 10 minutes saying she would not send papers and for me to call American Movers. (6) Have called American Movers and Storage four times today, always busy, no answer. Therefore: Make sure you do research on federal government laws regarding Fragile items. Reread all pamphlets on moving that you can find on the internet. Make sure movers only deliver during daylight hours as the Arbitrator said that I should not have accepted moving items delivered at night. I should have told movers to come back next day. Make sure you do not sign the first and last Inventory list made by the moving packers until after checking everything yourself to make sure nothing is missing nor broken. Good luck.

7. S

   Sarah P.

   Source: MoveAdvisor · Steamboat Springs, CO

   2 Oct 20193-bedroomPaid $5,500

   Absolutely HORRIBLE! STAY AWAY.

   I set up a move with Jeff from American Movers and Storage and explained to him that our house was for sale and we did NOT have a moving date scheduled at this point. I did explain that we were hoping to be out of there around May, but to not put down a moving date. One day I was sitting in my office and saw an unmarked white moving truck pull into our driveway. I walked outside to see if they had the wrong address, and they did not. I explained to them that we were not moving as they could see our house was still for sale and there must have been a mix up within the company. They called the company while I was on the driveway and then I received a call from one of the ladies in the office named Rachel. She said that these gentleman just drove 800 miles out of their way to pick us up. I explained that we never set up a moving date and as she looked at her notes, she saw that it was the moving company's mistake and she apologized. I felt horrible for the 3 gentleman that drove that far, however it was not our fault. A couple months later, again I was sitting in my office and saw the same truck and gentleman pull up again and I was astounded. I walked outside and explained to them that I spoke with the company and explained that we were not moving yet and I would call them when we were and they screwed up again. This time the gentleman drove 250 miles out of their way. They called the company again and I am not sure what was said as I was leaving for a meeting. Then one of the ladies in the office called me within the last month or so and asked if I had sold our house yet and ready to move and I said no, it was still for sale. These horrible mistakes have happened twice, and I don't have any trust with this company and my valuables. When I spoke with Jill, I got quite frustrated. The fact that they have zero notes in my account stating that these gentleman have come to my house twice, when in fact the movers spoke with one of the ladies in the company twice from the mistakes. I find it truly disheartening that their company has failed to take the appropriate measures on this situation and documenting all conversations. Also, I did take a full account of everything in our house when setting up the move with Jeff, and the truck that arrived would in no way fit everything we have, and they stated they also had another family to pick up after ours. The truck that pulled up was no bigger than 26 feet, which our stuff would not fit in. If it did, I would have rented a U-Haul truck and driven ourselves. The reason we hired a moving company is that we needed a bigger truck than 26 feet and this would not have sufficed.Also when setting up the move with Jeff, I was told that this was not a 3rd party company, which apparently it is, and I was lied to from the beginning. I also don't appreciate their tone when speaking with me as I am the customer. They have consistently lied and when trying to call them today to find out if my email has been reviewed to get a refund, the number no longer exists. I did some digging and they changed their name yet again to Atlas moving and storage. When trying to leave a voicemail on all different lines, it states all voicemail's are full. I cannot even reach them to get a refund, so I will be filing complaints with everyone I can. They have done nothing but lie to me from day one.

8. D

   Diana P.

   Source: MoveAdvisor · New Castle, DE

   10 Sep 20192-bedroomPaid $4,000

   Do Not Use This Company.

   This company will charge you, then sub-contract out your move to disreputable, horrible movers, who will charge you even more. We are out over $4,000 to move 10 miles. We had delivery delays, broken furniture, not to mention furniture that would not be off-loaded until we agreed to pay an extra $300 to the movers, "because they had to take the stairs" ONE FLIGHT! If I could give a lower rating than one star, I would.

9. C

   Christian J.

   Source: MoveAdvisor · Show Low, AZ to Port Orchard, WA

   28 Aug 20193-bedroomPaid $3,400

   Avoid at all costs.

   See the BBB of Georgia website, search for American Movers and Storage of Macon Georgia. They have 3 alerts about their poor customer service and questionable business practices. They will have great customer service and go out of their way to get your deposit and set up a move. They will say anything and then when another moving company comes to pick up your stuff they will not honor the moving contract and charge your more, hold on to your stuff for up to a month, and keep asking for money. You might pay double for the move and possibly have stuff missing or damaged. The insurance will pay 6 dollars per pound. So if they destroy your 10 pound flat screen TV you will get 60 bucks. We used them and it was a complete disaster. The moving company who picked us up wanted $600 more dollars, and when we refused to pay they drove off leaving us stranded without movers. I actually was relieved when they drove off because after 3 hours of trying to get them to honor the contract we felt like we dodged a bullet. Their 24 hour customer service line does not exist. You have been warned.

10. D

    Dom M.

    Source: MoveAdvisor · Newark, DE to Tampa, FL

    28 Jul 20193-bedroomPaid $4,200

    Scam Artists.

    This was the worst moving experience imaginable. American Movers & Storage is also known as Atlas Moving and Storage. They change their name in an attempt to evade their terrible business ratings and negative consumer feed back. Atlas Moving and Storage lured me in with a quote that seemed too good to be true. After discussing the agreement in length, the sales rep addressed all of my questions and concerns. Almost immediately after I signed, it became clear that the sales reps was telling me whatever I needed to hear, including the cost of service and delivery time, to get me to sign the contract. What was NOT disclosed in the contract was the name of the sub-contractors Atlas hires to do the moving services. If I had known that Intagrated Moving Solutions Inc. I would have canceled the contract right away given their ‘F’ business rating with the Better Business Bureau. Unfortunately I was unaware and proceeded forward. In short, it took Intagrated Moving Solutions Inc. 2.5 days to pack and load my 1200 sq.ft. apartment into the moving truck, 28 days to deliver my belongings and increased my original, contracted moving fee 110%. When I raised these issues with Atlas I was told that there was nothing Atlas could do about the poor business practices of Intagrated Moving Solutions Inc. That I would have to take it up with them. Atlas refused to take liability for hiring IMS Inc. The IMS Inc. crew was late, unprepared, inefficient, inexperienced, slow, inappropriate and lewd. After being in my home for 2.5 days, they advised me at 1:30AM, that the cost of their moving services would increase 110% from the initial contract I signed with Atlas Moving and Storage. They also advised they would take up to 10 days to deliver my property, though my Atlas contract stated 5. After numerous calls to Atlas Moving and Storage and 27 days later, my delivery was scheduled for Thursday 7/25 between 1pm-7pm. I was prepared with a money order, from a federal bank, to pay my remaining balance. The IMS Inc. driver refused to take the money order because it was from a bank, rather than the post office. After a great deal of commotion, the driver left without unloading the truck. I made several calls to IMS Inc. the following morning and rescheduled the delivery for that day. None of the boxes were labeled when packed so the delivery crew dumped all boxes in one room. A third of the boxes were crushed from being stacked without consideration of weight. None of the disassembled furniture was reassembled in full. My hardwood flooring was damaged due to the movers dragging heavy furniture without protecting the floor. As I begin to unpack have come to realize that I am missing items, largest being a full size head board. I noticed I hadn’t seen it come off the truck toward the end of the afternoon. When I asked the delivery man about it, he said it was coming. I realized after they left that it was still missing. I left a message with Atlas reporting the missing furniture but have not received a return call. I am so disgusted by the bait and switch sales tactics, disgusted by the shoty business practices and disgusted by the F rated contractors hired to complete the job. It amazes me that businesses like Atlas Moving and Integrated Moving can go on continuously scam consumers. It’s criminal and it needs to stop.