American Movers and Storage LLC

Reviews

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1. M

   Martha P.

   Source: MoveAdvisor · Palm Desert, CA

   24 Jul 20191-bedroomPaid $5,500

   I Will Not Recommend American Movers.

   Please do not use this moving company. My experience with them was a nightmare. They misplaced my electric adjustable box spring, and offered my $40 as compensation. They're really not a moving company. They're brokers. My stuff was tampered with, some of my boxes were opened and stuff missing, some bottle of cologne (new) that I bought my husband, dumbbells (25 and 10 lbs), a plastic container with coins (approx 5lbs). Plus, the driver who delivered my stuff tried to scam me out of $500 more. They also gave me someone else's stuff. I had to call the driver to let him know that I had stuff that did not belong to me. This company is a mess. But I blame myself for not doing my research first.

2. D

   Diane J.

   Source: MoveAdvisor · Indianapolis, IN

   26 Jun 20192-bedroomPaid $4,000

   I think they have disappeared.

   We contracted this mover to move my mother from MO to IN. Same promises others got: owned their trucks, ultra careful and respectful, movers will be timely. None of this happened. We had a contract service show up in a rental truck, used a different truck to deliver so they removed and reloaded. Nothing was covered with blankets. The details go on and on. It was a nightmare. We had damage on almost every piece of furniture. We filed a claim with photos and clear explanation of all that went wrong. I have called them so many times and gotten no where. Now I cannot reach them. Their toll free number has been disconnected. They have probably dropped off the earth and started up as another company. DO NOT USE OFF-NAME COMPANIES. CHECK REFERENCES. THESE PEOPLE ARE SMOOTH TALKERS!!

3. E

   Erica D.

   Source: MoveAdvisor

   15 Jun 20192-bedroomPaid $7,898

   Avoid!

   We hired this moving company back in February of 2019. We had set a great price and felt confident in our agreement. Fast forward to months to when we were supposed to be picked up. We called 3 days before pickup and informed them that we had more than we had agreed upon and a new price was given a little more than doubling our cost. Now, we did have a lot more than originally thought so we agreed on 82 pieces getting picked up and everything was good. The original "deposit" was paid and we paid an additional "deposit" for the additional cost. (Up to 2500 at this point out of 5200 that was agreed)The movers were supposed to be there Thursday. Thursday came. No one showed or called. Friday came. No one showed or called. We started calling and were given multiple excuses as to why they weren't there yet and the time kept changing but we were assured they were on the way. Midnight Friday comes and still nothing. We called 42 times back to back till finally someone answered. We were told it would be Saturday morning. Saturday morning come.. afternoon comes nothing. We start calling again. We get told that the movers are filling the truck and will be there soon. The 2 boys that show up from a different moving company (sparks) in a 24 foot pensky rental truck that's about a quarter of the truck filled already have no idea how to use the lift gate. Scratch up the driveway of the rental property we are moving from. Ask us to buy them dinner because they are hungry. The proceed to tell us they need gas money because their company credit cards don't work. So we give them $400 cash and a check for $1,700 (up to $4,600) to pick up and go. On the paperwork they write our grand total of $5285 and note or cash/check payment. We sign and give them a date for delivery. We get a call 4 days before our delivery is scheduled and are told we owe $3177 and they will be there the next day. We inform them we will not have possession of the new house for 4 more days and it should say that on the forms we signed and also, where is this $3177 additional cost coming from? We got mixed answers of it was use of the truck, it was our booking fee, fuel cost, a broker's fee. Just a bunch of lies. The mover tells us he will talk to the office and get it straightened out. The next phone call we get is a week later informing us that we now have to pay $4,777 because they had to reschedule $1000, and a $600 shuttle service? We call. Get the redelivery fee waived but the shuttle service would still apply because they have to move our stuff into a smaller truck to deliver. We call and call and call. We get nowhere. It's been over a month and the most we have gotten is an offer to refund $500 to us. They altered the form we signed after they picked up. They lie to us daily. We still do not have our belongings in our home and now they are threatening to auction off our belongings. We have contacted the police and lawyers. DO NOT USE THIS COMPANY FOR ANY REASON! YOU WILL NOT SAVE YOURSELF MONEY! You will just feel helpless as the scam you for every penny you have!

4. K

   Karma R.

   Source: MoveAdvisor · Macon, GA to West Palm Beach, FL

   11 May 20194+ bedroomPaid $1,000

   American Movers, Macon GA (Formerly American Wide Relocation).

   I was able to get a refund from this disturbing company for a deposit they attempted to keep without basis, but it was like pulling teeth. I needed to ask help from the BBB, FMCSA and legal assistance. Apparently they aren't at their listed address in Macon, GA and are based in West Palm Beach, FL. Also, they apparently make customers sign an agreement not to file complaints, which may be unlawful (ask your attorney, I'm not one, but this is just what I heard). I hope that the Attorney General of FL (or GA) or a group of individuals (or both) will eventually gather enough complaints that a class action suit is filed against them. I truly wish all the best to the people who've been mistreated by this company.

5. J

   Jessica H.

   Source: MoveAdvisor · Palm Springs, CA to Phoenix, AZ

   30 Apr 20191-bedroomPaid $2,000

   Scammers! Check the BBB do not USE.

   UPDATE-2 months have gone by and the company has still not responded to me with a resolution for the terrible service OR my lost items. The good reviews are nice, but it's easy when things go according to plan. A good company/business is identified when their operation does not go according to plan and they own the situation and do what is necessary to make it right for their customer. This is as terrible business. Their reviews on the website I believe are fake since I cannot even locate their FaceBook page they mention. Don't make the same mistake I made. I have reported their business practices to the BBB, and here is the response I received from the BBB. Look them up on the BBB before considering them, and you will see additional reports the same as mine. "The Better Business Bureau has made several attempts to contact the business regarding the complaint. We regret to inform that we have not received a response from the company. The BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them." DO NOT USE THIS COMPANY! Did not stick to the guaranteed schedule for pick up and delivery. Uses third parties to complete moves when they guarantee it is all done through them only. Showed up 3 hours late for pick up with one man and his 15 year old step son to do the job. they loaded my belongings into a budget rental truck. Did not deliver next day as guaranteed. Arrived 3 days later at 1:30am to deliver belongings at apartment complex where people are sleeping, and there is a strict quiet hour rule. Mover came alone, and didn't have anyone to help him with the job which definitely required minimum of two movers, so me as the consumer had to help unload and move all my own belongings in the middle of the night. I am 30 years old, 115 lbs, I live alone and I am recovering from a shoulder injury. I am not a professional mover that's why I hired a moving company. From 1:30am until 5:30am I moved everything I own into my new 4th floor apartment with a man that does not even work for American Movers and Storage. I have been calling and requesting a resolution to this terrible situation, and have received 0 follow up or call backs. They also misplaced two of my lamps and have provided no follow up on my missing items. They moved my stuff from one Budget truck to another truck sometime during the 72+ hours my belongings were missing and the entire company was unreachable. Their after hours phone lines for assistance are automated and hang up on you, and the email address on their website comes back undeliverable. My belongings were trashed and damaged. Jeff Woodford is the Sr. logistics Coordinator that sold me a service they could not follow through with. Kate is the manager who does not follow up, and can not provide resolution. Michael is the "boss" who cursed me out and told me they don't work on my time, and I will have to make myself available when they are able to deliver my items. After being guaranteed a delivery on Tuesday 3/5 at 6pm by Kate, which is 48 hours after guaranteed and scheduled delivery time and date, my belongings arrived at 2am Wednesday 3/6. No empathy and no care that they messed up. No attempts to make anything right. YOU SHOWED UP AT 2AM WITH ONE PERSON!

6. J

   Jessica H.

   Source: MoveAdvisor · North Aurora, IL to Jacksonville, IL

   23 Apr 2019Partial movePaid $1,849

   BEWARE These Scammers!

   I submitted a quote request on a site for finding movers. American Movers & Storage in Macon, GA, was one of the companies that responded. The owner, Joseph Harris, called me while pretending to answer the phone, which I thought was odd at the time, but I thought that maybe a script on the website had called us both. When I explained that I was trying to move my potentially dangerous ex's things to his mom in Florida, Harris offered an estimate price that I agreed to, and I paid a deposit of $748 over the phone. The estimate was sent via a link in an email. That link no longer works. Here is the URL: http://fox.hellomoving.com/wc.dll?mpest~FriendlyIn~PQFJ123584~4697~138708293 The owner said that his company owns their trucks and that someone would contact me to finalize a pickup date within the March 26 - April 3, 2019, timeframe. I never heard from them again. I wasn't sent a receipt or copy of the estimate. I was never called or emailed again, or visited. I have tried calling and emailing with no response. After the 3rd passed, I filed a dispute with Chase, the servicer of the credit card I used for the deposit. Chase sided with these scammers after they told them that a driver had come to my house "within the 48 hour window" and been turned away. I have security cameras that can show that nobody had arrived or been sent away, but Chase will not accept those or photos or call logs or (lack of) emails as evidence. I have two roommates who can confirm that they never saw or interacted with anyone from this company. There are also many online reviews & reports by other people who were scammed, which I unfortunately saw after the fact. I am out $748 and still have my potentially dangerous ex's things in my possession. I am submitting reports to every agency that I can think of. So far, I've done: The Federal Motor Carrier Safety Administration https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint The Georgia Department of Public Safety: http://www.gamccd.net/HouseholdGoods.aspx The FBI Cyber Crimes Division: https://complaint.ic3.gov/default.aspx?# The Federal Trade Commission: https://www.ftccomplaintassistant.gov The BBB of Central Georgia: https://centralgeorgia.app.bbb.org/complaint/new/97097?bbbID=0743 I will also be submitting a report at my local police department.

7. B

   Bobby W.

   Source: MoveAdvisor · San Angelo, TX

   1 Apr 20194-bedroomPaid $4,500

   Scam artists, run.

   I had already moved half the stuff in my house from Pa to Texas myself so my wife hired these guys to move the rest of the stuff down since they gave us a $4500 quote. She gave them permission to withdraw a $2000 down payment from her bank account then saw a week or so later they'd helped themselves to another $2500 without notifying her. They then told her that they had miscalculated & were doubling the original quote & therefore needed more money down. My wife was there alone & pressed for time & didn't feel like she had any choice but to continue despite the extra cost. On the day of the move they sent a subcontractor there with a truck then demanded yet more money to load the truck even though they had already collected $4500 which was supposed to be half down, then tried to inflate the entire job up to well over $12,000 to move half our stuff..! My wife finally told them to get lost & although she got scammed out of $4500 we started all over with another company because if she let them leave with our stuff they would have more than likely held it until they drained our bank amount. Stay away from these guys & warn your friends & family..!