American Moving Systems

Reviews

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1. K

   Kaley A.

   Source: MoveAdvisor

   19 Aug 2015Paid $2,600

   CO to CA.

   We just moved from to Littleton to Sacramento , (August 1st) with American Moving Systems help. It was the best move experience we had so far and we have been moving around a lot! The crew was very professional, respectful to our home and on time. The sale representatives Jordan Cross and Allen Bagwell gave me so many great tips to lower the cost. They were friendly, honest and very professional. Allen Bagwell was our move- responsible person. He provided us boxes and all packing materials, since I asked to pack boxes myself. He is very friendly, and professional. The whole time, he tried to schedule everything on time with the different time zones and always was in communication with us in order to inform us with the new updates and other info. The loading and delivery crews at our homes also did an amazing job. Tony, Chad, and Roger were the names of the men who helped us with loading in Littleton. It was the most amazing thing ever to watch them be so careful with our furniture and boxes. The whole crew had a very positive, good mood which made our stressful day much better. Also, the delivery crew in Sacramento: Alvin, Raul, and Jose were very quick and professional. Everything was delivered to the 4th floor and assembled without even a scratch. I am so glad we chose American Moving Systems to help us with the move and we are very grateful to the whole crew who helped us move our home! Good job guys and keep up the good work!

2. B

   Bob

   Source: MoveAdvisor

   10 Mar 2015Paid $7,805

   What I Expected.

   Most of the time when I read these reviews they are either really good or really bad. The people who have experiences like me don't write anything. I thought Id go out on a limb for these guys and write a review about how things went pretty normal. They showed up within the window of pick up I was given. The guys look like normal movers. Some were over weight some were skinny all were reasonably dressed. They didn't have presses collard shirts like the shows u see on tv. They came in and were polite and did their jobs at good pace and left. I hate how people expect so much out of guys that spend their day moving thousands of pounds worth of furniture. A really hard job!! Which is probably why we are all hiring it done. lol. The guys were decent and did the job and delivered on time. Come on ppl what more can u ask. Anyway that's all I have to say except I would hire them again. Thanks guys good job. Ill call u again a a few years.

3. R

   Robin J.

   Source: MoveAdvisor

   15 Dec 2016Paid $1,500

   Worst Experience Ever.

   American Moving Systems (AMS) didn't deliver my items for TWO MONTHS after they said they would. My items were picked up on August 17th, 2015 and I was told they would be delivered on September 1st. On August 31st I called because I hadn't heard about a delivery time and AMS me it could be up to 21 business days AFTER September 1st (first time I heard that), but they couldn't give me an estimated date of delivery. I called daily to get an update and then they stopped answering my phone calls. Let me remind you that they had EVERYTHING of mine at this point. They only delivered my stuff once my company's lawyer got involved and wrote a demand letter. Once it was delivered, I was missing one of my three wardrobe boxes that had all of my nice work clothes and dresses (approximately $4000 value) and a nightstand. Several items were broken. AMS told me to keep track of all of the expenses caused by the delay and I would be reimbursed. I had about $2,500 in expenses in the two months (remember I barely had ANYTHING with me to start with). I went through the movingclaims.net process and it was a complete joke. My first settlement was for $66. I declined that settlement and received another settlement of $116. With the lost boxes, damages and delay it cost me about $6,600, and I got $116 back. Please, I beg you, do not use American Moving Systems. It may be cheaper than other full-service moving companies, but you will spend so much money dealing with them.

4. A

   Anna G.

   Source: MoveAdvisor

   24 Oct 2016Paid $3,000

   Move from Colorado to Chicago.

   It was a nightmare of a move. The packing in For Collins was easy and friendly, but nothing went well after that. Besides the problem of not having a definite date for the arrival in Chicago, the unloading took forever, the driver requested more money than on the contract (with the threat that he would just drive away with my stuff), disappeared for hours on hand, hired two teenagers for doing his job, damaged the elevator and was unfriendly and unprofessional. In addition, lots of my boxes were crushed and the content destroyed. Some pieces of furniture, that they had packed, was damaged and a floor lamp was missing. When I tried to get some help, they didn't answer the phone. When I managed to talk to Stacey (she said she is the owner and is in Florida) she assured me that I would get reimbursed for all the damage. I filed the claim (for a total of $1500), send tons of pictures and never got a dime. I suspect they blocked my phone number because I never could get through again.

5. L

   Laticia C.

   Source: MoveAdvisor

   9 Nov 2015Paid $1,253

   Fraud at it's finest! Run as fast as you can!

   Do not, I repeat, do not do business with this company! Run fast! My husband and I made the biggest mistake ever by trusting in this company. We are a military family that trusted in this company to complete a full-service move for us from Ft.Carson, co to California in the beginning of June 2015. Upon scheduling our move, they required a deposit of $1,253.25. We refused to pay the deposit until someone came to our house to do a walk-through of our house so they could give us an accurate estimate on the amount it would cost us to move our entire household. The estimator that came out was extremely nice and very knowledgeable. He was able to answer all of my questions and concerns without any hesitation, which put our minds at ease. It took us a few days to make a Final decision on whether or not we were going to do business with them. During that time, they called literally every day to get us to secure our date. We decided to go ahead and pay the deposit. Everything went as planned until the day of our scheduled pick up. They were supposed to be at the house by 9 am on July 6th to begin moving our stuff, but no one showed up and no one called. My husband called Stacy (the guy who sent us the contract and stayed in contact with us prior to our pickup date) to see what was going on. He told us that they couldn’t get on the military installation because supposedly the moving crew didn’t have identification on them to present to the gate guards. First of all, they all knew we lived on a military installation so why they would not bring identification is beyond me and secondly, I find it very hard to believe that not one of the four people in the moving crew did not have an id on them. Instead of picking up the phone to call myself or my husband when they were supposedly stuck at the gate, they decided to leave and not notify us until we had to call them hours later to find out why they never showed. He then told us that they Will do the move the following day, which was the alternate pickup date in case something were to go wrong on the original pick up date. He promised us that the crew would be at our house no later than 9 am. So 10 am creeps up on us and still no crew. We called to check the status and no answer. An hour Later, he finally calls us back and tells us that the driver of the truck had to stop at the hospital in route to our house from Denver because supposedly his pregnant wife was having complications and was admitted to the hospital and the driver was not going to leave the hospital until his wife got released. Stacy said he was going to work on getting another truck out to our house that day and would get back to us. Hours pass by and no call. We called and called and called but no answer! At this point, it was already after 2 pm. He finally called us back and said that he could not get another truck for us. He then offered to cancel our move for a full refund! He asked for our forwarding address and stated that a check would be sent to us with our full refund within 10 business days! Besides the inconvenience that they put us through, we still had faith That we would receive our refund as promised. 10 business days passed and still no check in the mail. We called and spoke to Allen (so-called the booking manager) to check on the status of the check. He told us that the check was just mailed and to anticipate receiving it within the next 5 business days. 7 business days have passed and still no check! We called yet again and was told that the check was returned to them because it was sent to our address in Colorado Springs instead of to the address that we gave them. And mind you. They confirmed the forwarding address to us on several occasions! Allen advised us that they will resend it and asked us to give it another 5 to 7 business days! Well, 7 business days have passed again and still no check!! We called, called, called, called, called and called, but no answer. At that point They were ignoring all of our attempts in getting in contact with them. In the last voicemail that my husband left them, he explained his frustration with the company and his disappointment with their unprofessionalism and lack of communication. He also stated on the voicemail that he was going to begin writing reviews on the company so that other families will decide to not do business with them especially any military families in Colorado Springs, as it is known to be a huge military town and could potentially hinder any business that American moving systems could receive from them! Shortly after my husband left that voicemail, we received an email from “info@americanmovingsystems.Net" that the office was closed for the next 2 weeks and the owner stated he would issue a refund when he returns from Bolivia. According to the Email, they didn’t have anyone in the office to sign checks. Once again they promised us that our refund would be issued, but this time it was in writing! They also stated in the email that the owner said if anyone writes any reviews He will not issue the refund! So here’s my issue besides that fact that this company is literally holding our money for ransom and threatening to not give it to us if we write a bad review. We literally caught them in a lie because 1) they originally told us that the first check they mailed was returned due to them sending it to an incorrect address; 2) they said they present the check to the correct address; and 3) they send an email asking us to wait 2 weeks because the owner is out of town and he is the only one that can sign for checks. These excuses after excuses make us believe that they never sent a check in the first place, because if they did, why would they need to wait for the owner to return to sign a check that was supposedly sent not once but twice to us?!?! It has now been over 4 months and we still have not received our refund of $1,253.25! We’ve talked to this company a few times since then but it’s always an excuse after an excuse! Please please please do not do business with this company. They are not a legitimate company. They are a fraud and they will take your money – Shannon, Allen, Stacy (man), and Stacey (woman) don’t trust any of them. They will talk a good game in the beginning and completely screw You in the end!

6. M

   Maura R.

   Source: MoveAdvisor

   23 Oct 2015Paid $5,000

   Horrifying Experience.

   American Moving Systems is the worst "company" EVER. I had a horrifying experience with them ultimately ending up with my most valuable items stolen. This company is totally unprofessional they SHOULD NOT BE IN BUSINESS!! They gave me two hours notice of when they would show up. They showed up 4 hours late and at dark. Four men showed up to my apartment in the dark and "packed" my stuff into the truck. They showed up with a smaller truck and told me I would incur a fee because the bigger truck could not fit when the bigger truck could in fact fit. They charged me an unnecessary long carry fee. They used my toilet without asking. They broke my fan and shoved it into my closet. They wrapped up my couch and then laughed saying it wasn't wrapped properly. Then continued to show me a picture of how it should have been wrapped and laughed. They had me sign a contract in the dark that I could barely see. They said that I could pick a date for when I wanted my stuff dropped off and it would come that day. When I tried to get in contact with the company about when my stuff would be arriving they said they didn't know. They consistently told me I would have to make myself available at their convenience, but couldn't tell me if the truck would arrive in 30 days or 5 days. I had to take off work unnecessarily more than once in fear they would show up and I would not be there because my storage unit was an hour away. When they did show up they showed up in an unmarked truck not owned by the "company". The driver told me it was his first day working for the company and that he had hired someone off of craigslist to help move my stuff off the truck into the storage unit. They showed up with damaged items and MISSING items. I was missing 5k in items total. When I tried to get in contact with the company about my missing items they blocked my phone calls and gave me the run around. Now they have completely disappeared along with my items.

7. D

   Daniell

   Source: MoveAdvisor

   22 Sep 2015Paid $7,000

   Daniell.

   I have had it with this company . I had stuff broken ,stolen and or lost.7 mnts later and still not seattled ,not looken forward to any more of this reveiw of my damages.my refrigator was so damage 3000.00 and they want to give me 60 per a piece.crazy .some one cut the cords all of them off my refrig ator .china cabnets gone tv  dressers all my stuff was damaged missing .this company deserves no stars .kitchen table marble was chiped up,firer place tv stand tore up .

8. A

   Amanda

   Source: MoveAdvisor

   28 Aug 2015Paid $9,000

   Is there a less than poor option? HORRIBLE!

   I'm helping my aunt move and they hired this company. Moving is chaos anyways, but having horrible movers makes it worse. They are very hard to get a hold of. You pay a lot of money upfront. They never call you back and they kept moving the date which my aunt had to keep taking time off of work for. We ended up getting a Uhaul to put everything in her house in so that the people that bought her house could move in. We still waited for the movers and they were a no show called every hour on the hour finally got a hold of someone, they put her on hold, they came back and told us they would have to call us  back. They never did. They also never came. No communication just HORRIBLE. .

9. L

   Lauren

   Source: MoveAdvisor

   20 Aug 2015Paid $6,500

   Deserves Zero Stars - Nightmare.

   Really wish we had done more research. This company deserves zero stars.    TL; DR - Do your research. Read all paperwork before you sign. DO NOT USE THIS COMPANY.          On moving day, we were told that the truck team would be there between 7-8 AM. By 9 AM, with no contact from the company, we had to call them to ask where the truck was. Truck did not arrive at our place until 10AM because half of the 7-8 man moving team was 3 cities away. Side note; though we were told this company was not a broker and/or did not work with brokers, the truck was a rented Penske truck.          During pack up, we had all boxes packed; they took apart furniture and wrapped it up fairly well. Getting all items out of the house and into the truck took about 3-3.5 hours. Never used a moving company before, not sure what to expect time-wise. As the team was moving the stuff out of the house, Leader A was quickly going over paperwork with dad, laying a paper in front of him and explaining what was on it, then requesting signature. Dad had so much paperwork in front of him that he had to just take the guy's word and sign and move on. MISTAKE. If they ask you to sign paperwork, read everything. Also, it's good to have all parties involved on your side there at the time. That way everyone has and knows the same story.           Also during pack up, Leader B was adamant that they'd have to deliver the truck to our new place next day. However, we had previously agreed upon a later date when hiring them as we would not sign for our new home for another couple of days. Leader A intervened and verbally assured us that they would be able to deliver the following Tuesday (day 3) "no problem". This was after he placed a call to the company.          When we close on the new house and arrive, we wait for them to show up that Tuesday. Again, with no first contact from the company, we have to call and ask where they are. Many On-Holds, "Left Hand not talking to Right Hand", and Not-Sures, later, we are finally told that they cannot deliver today. We have all taken off work to be at home since they verbally told us it would be this day. The folks on the phone then remind us that the contracts we hastily signed state they have 2-10 business days to deliver our items. NOT BEING TOLD this during signing, we all have only packed one suitcase apiece. We have hardly any toiletries and have not planned for a ten day wait.          Halfway through the ten day wait, we have heard nothing back. AGAIN, we have to be the ones to contact them to ask if they have an ETA for our stuff. As they are looking into our account, we find out that they cannot even tell us where the truck is. They could be in Mexico selling off our possessions, as far as we know.          Waiting, waiting, waiting. FINALLY, 9 days later, we are called and told that the truck and team will be at our address "at noon or before". We again all take off work at around 11AM to be ready to go when they arrive. By 1:30PM, no one has shown up. We have again received NO FIRST CONTACT. We have to call a facet of the company (in Florida) who also cannot initially tell us where the truck is, and they have to call another part of the company to find out before calling us back          When they do call us back, they say that our items are a state away and are being loaded onto a truck as we speak. WE HAD NO KNOWLEDGE that the items would be removed from the first truck. Keep in mind, this was not a large 18-wheeler with multiple houses' possessions. It was only our items. We are told to "wait just a little while longer" and "they'll show up". Finally, at 2PM, we get a call from the same folks in Florida. They tell us again that they are just now loading up the truck and will arrive in another 2 HOURS. We all could be working during this time but have had to wait because again, the left hand and right hand were not communicating with each other or their customer.          It's 3:15PM and we're all sitting on the floor of our living room. We have no furniture, no silverware to eat from, no beds to sleep on, and are continuing to wait on this truck. Though we hope it will be here today as we have been "assured" it will, we truly hope that you can skip this terrible, nightmarish company.

10. H

    Helen A.

    Source: MoveAdvisor

    17 Aug 2015Paid $3,172

    American Moving Systems - Thornton, Co.

    Items picked up on June 22.  Admittedly we had more boxes than expected but when we had tried to call the day before to tell the company that, we were automatically put on hold for more than 20 minutes.  We called several times and were never able to speak with anyone.  The crew and driver that arrived the next day were very good.  Quick, polite and efficient.  And from there - it all went terribly wrong.We were told that we would have 30 days free storage.  But by July 2 (11 days after pickup) we received a call from someone called Josh (later called Sean but in reality that wasn't is name either) that we would have to take delivery immediately.  We didn't have anywhere to put the shipment and scurried around to get a storage facility.  Then we were told that there might be an additional $1000 charge because of the truck the items were on and it might be a problem making the delivery.  That driver was rude and abusive and hostile.  The items were then delivered on July 8 by a very polite crew.  They were quick and efficient.  And that was the last of any positive interactions with American.  7 items are missing.  We were told the outdoor wood furniture had bugs (pressure treated wood).  We offered to have it treated by a pest control company - we offered to have it picked up at their warehouse and so on.  Here we are a month later, e-mails are not answered, calls are not returned or answered.  We cannot find out where our items are.   And then we received a call saying they would be delivered in 2 days.  And nothing more was heard of that.  We have never heard from anyone about where the items are, if they are lost, damaged etc.  Please, please don't sue this group - the management is dreadful.  The worker bees are lovely but if there is a problem, which there probably will be, you are out of luck.