9 Nov 2015 · MoveAdvisor
1.0 out of 51.0
Do not, I repeat, do not do business with this company! Run fast! My husband and I made the biggest mistake ever by trusting in this company. We are a military family that trusted in this company to complete a full-service move for us from Ft.Carson, co to California in the beginning of June 2015. Upon scheduling our move, they required a deposit of $1,253.25. We refused to pay the deposit until someone came to our house to do a walk-through of our house so they could give us an accurate estimate on the amount it would cost us to move our entire household. The estimator that came out was extremely nice and very knowledgeable. He was able to answer all of my questions and concerns without any hesitation, which put our minds at ease. It took us a few days to make a
Final decision on whether or not we were going to do business with them. During that time, they called literally every day to get us to secure our date. We decided to go ahead and pay the deposit. Everything went as planned until the day of our scheduled pick up. They were supposed to be at the house by 9 am on July 6th to begin moving our stuff, but no one showed up and no one called. My husband called Stacy (the guy who sent us the contract and stayed in contact with us prior to our pickup date) to see what was going on. He told us that they couldn’t get on the military installation because supposedly the moving crew didn’t have identification on them to present to the gate guards. First of all, they all knew we lived on a military installation so why they would not bring identification is beyond me and secondly, I find it very hard to believe that not one of the four people in the moving crew did not have an id on them.
Instead of picking up the phone to call myself or my husband when they were supposedly stuck at the gate, they decided to leave and not notify us until we had to call them hours later to find out why they never showed. He then told us that they
Will do the move the following day, which was the alternate pickup date in case something were to go wrong on the original pick up date. He promised us that the crew would be at our house no later than 9 am. So 10 am creeps up on us and still no crew. We called to check the status and no answer. An hour
Later, he finally calls us back and tells us that the driver of the truck had to stop at the hospital in route to our house from Denver because supposedly his pregnant wife was having complications and was admitted to the hospital and the driver was not going to leave the hospital until his wife got released. Stacy said he was going to work on getting another truck out to our house that day and would get back to us. Hours pass by and no call. We called and called and called but no answer! At this point, it was already after 2 pm. He finally called us back and said that he could not get another truck for us. He then offered to cancel our move for a full refund! He asked for our forwarding address and stated that a check would be sent to us with our full refund within 10 business days! Besides the inconvenience that they put us through, we still had faith
That we would receive our refund as promised. 10 business days passed and still no check in the mail. We called and spoke to Allen (so-called the booking manager) to check on the status of the check. He told us that the check was just mailed and to anticipate receiving it within the next 5 business days. 7 business days have passed and still no check! We called yet again and was told that the check was returned to them because it was sent to our address in Colorado Springs instead of to the address that we gave them. And mind you. They confirmed the forwarding address to us on several occasions! Allen advised us that they will resend it and asked us to give it another 5 to 7 business days! Well, 7 business days have passed again and still no check!! We called, called, called, called, called and called, but no answer. At that point
They were ignoring all of our attempts in getting in contact with them. In the last voicemail that my husband left them, he explained his frustration with the company and his disappointment with their unprofessionalism and lack of communication. He also stated on the voicemail that he was going to begin writing reviews on the company so that other families will decide to not do business with them especially any military families in Colorado Springs, as it is known to be a huge military town and could potentially hinder any business that American moving systems could receive from them! Shortly after my husband left that voicemail, we received an email from “info@americanmovingsystems.Net" that the office was closed for the next 2 weeks and the owner stated he would issue a refund when he returns from Bolivia. According to the
Email, they didn’t have anyone in the office to sign checks. Once again they promised us that our refund would be issued, but this time it was in writing! They also stated in the email that the owner said if anyone writes any reviews
He will not issue the refund! So here’s my issue besides that fact that this company is literally holding our money for ransom and threatening to not give it to us if we write a bad review. We literally caught them in a lie because
1) they originally told us that the first check they mailed was returned due to them sending it to an incorrect address; 2) they said they present the check to the correct address; and 3) they send an email asking us to wait 2 weeks because the owner is out of town and he is the only one that can sign for checks. These excuses after excuses make us believe that they never sent a check in the first place, because if they did, why would they need to wait for the owner to return to sign a check that was supposedly sent not once but twice to us?!?! It has now been over 4 months and we still have not received our refund of $1,253.25! We’ve talked to this company a few times since then but it’s always an excuse after an excuse! Please please please do not do business with this company. They are not a legitimate company. They are a fraud and they will take your money – Shannon, Allen, Stacy (man), and Stacey (woman) don’t trust any of them. They will talk a good game in the beginning and completely screw
You in the end!
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