American Roadway Vanlines Inc.

Reviews

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1. M

   Monica B.

   Source: MoveAdvisor · Hendersonville, TN to Phoenix, AZ

   23 Apr 20194-bedroomPaid $15,000

   Move from TN to Phoenix.

   If I could give zero stars I would. Worst move ever worst company. Dishonest and contracts your move out to even worse companies. we are not the sue type people but this company put us over the edge. We have obtained a lawyer and will go after what they took, stole, lost broke and for the amount of stress they put on our family. Stay clear of this company at all cost!

2. C

   Carol M.

   Source: MoveAdvisor · Roxbury, CT to Bluffton, SC

   22 Feb 2019Partial movePaid $1,700

   Interstate/partial load move.

   Worst. Move. Ever. Our torture began when John promised our pickup for a Friday, with Saturday "as a back-up in case of snow." Well, in spite of the fact that the skies were clear, Deana (the so-called customer service person) called and postponed to Saturday. Then, the real nightmare began. My husband and I were sitting in the house -- no food, no services -- waiting and waiting all day Saturday. Nobody showed up. Nobody called. My calls to customer service and dispatch all went into voicemail; no response. We didn't hear from the movers until Sunday morning, and then the movers arrived an hour after they said they would. My husband and I incurred extra travel charges due to this inexcusable delay. On the delivery end, the same torture. Again, the delivery window was delayed and delayed. We were dealing with Sadie from so-called dispatch, who was completely clueless. Deana hadn't passed along critical delivery details, and Sadie clearly couldn't care less. The delivery window was 3-8pm; movers didn't show up until 10:30pm! What American Roadway don't tell you is that they take your job and bid it out to small movers. You have no idea of whom you're dealing with. In our case, believe it or not, the mover who showed up for the delayed Sunday pickup didn't even get the assignment until Saturday, the very day Deana assured us the pickup would happen. Don't hire this mover. You will regret it. I did. I'm sorry I didn't check reviews before engaging this company. What a big mistake.

3. C

   Cheryl S.

   Source: MoveAdvisor · Reno, NV

   18 Jan 2019StudioPaid $2,500

   Asheville, NC to Reno Move Update.

   This is an update on my move from early January, 2019 post. My things finally arrived very late during a snow storm with one guy to unload me stuff. I am not old but I am 70 and I was unloading and moving boxes just to get the stuff in my house. Of course there was damage but why report it as it would go nowhere so I glued and fixed as best I could. Next time I move it will be very little and I will drive a uhaul before I go through this again. Deplorable and I did feel sorry for the one person unloading moving stuff alone. First time in my life I did not tip as I kept moving along..do not recommend ever.

4. R

   Rachel

   Source: MoveAdvisor · Cincinnati, OH to Tampa, FL

   18 Jan 20191-bedroomPaid $1,425

   Awful Experience.

   I moved from Cincinnati, OH to Tampa, FL on short notice due to a new job. Found American Roadway Van Lines and their salesman John promised me the world. I knew it was too good to be true but I needed to move fast an on a budget. John promised 3-5 business days and that it would be white glove service with updates every step of the way. No such luck. The company the move was contracted out to (Unique Van Lines - getting their own review) has been awful to deal with. Still don’t have my stuff and it’s 20 days later. Don’t go with American! They subcontract out to companies that will then hire a THIRD contractor.

5. A

   Alan

   Source: MoveAdvisor · Watertown, CT to Port Charlotte, FL

   15 Jan 20194-bedroomPaid $600

   Never can get your refund.

   We canceled our move 8 months ago due to my mother in-law being hospitalized and still have not got our deposit back. I was moving her to our home as she was ill and needed us to take care of her. Just after making the reservation to have her stuff moved she went into the hospital and my wife had to stay with her. So we canceled the move and was told we would get our money back. Shortly there after she passed. John likes to make promises and then laugh at you for believing him. He tells you that the check is in the mail but when you ask for a tracking # you get no response DO NOT USE THIS COMPANY. --- John if you want to contact us to make this right here's my canceled contract job no. M2524578.

6. C

   Cheryl S.

   Source: MoveAdvisor · Asheville, NC to Reno, NV

   5 Jan 2019StudioPaid $2,500

   Don't Trust John Conover.

   Not sure he exists but I have emails and they are all lies. My stuff still isn't here and is being held hostage as I have in writing that they took credit cards. It is finally in town on a Saturday (can't reach anyone) and I am told only cash. I have had to scramble to get cash then to be asked can they get an 18 wheeler in near me. How would I know I'm not a truck driver. I asked them early on "you are not a freight carrier" and was assured they were movers. NOT Now the price has gone up by $600. I don't know if my stuff will ever get here and if it does will it all be damaged. WORST EXPERIENCE EVER~---Buyer Beware if you use them or maybe they just deal well with men. I notice all the good reviews are from men..never played the woman card but this is not a company to deal with unless you just don't care about your stuff. Praise be to old John Conover the slick talking snake oil salesman.

7. H

   Holly

   Source: MoveAdvisor · Fredericksburg, VA

   24 Sep 20184+ bedroomPaid $9,000

   American Roadway.

   This move was my worst nightmares. When I was talking to John Conver, he told me everything I was worried about would not happen with them. I was concerned they would not send someone out to survey what we were moving. And when I made the HUGE mistake of believing his promise he was an expert at pricing from an online survey of inventory I fell for it. I was given a price quote less than half of the other movers I talked with. Then he told me that they would be moving my stuff all the way to our new destination themselves, when I asked if they changed movers and stored our things in some warehouse. He said they have moving trucks weekly that go from Va. to Wyoming and that is how they can keep the cost way down. The day they came to pack and load our stuff we found out very quickly these people were subcontracted by Roadway. Then anytime I called for John Conver, I would receive a call from Deana. I never could get a hold of him again. Anyway, my husband ended up in the hospital the week before we were supposed to leave and we were not sure if we could be there on the designated day for delivery however I told them someone would be there. But the contractor said they would leave a couple days later to give us time. I did not know our stuff would be loaded I a warehouse until they could actually get someone to move it, which ended up being 2 weeks later. When the truck finally came it was a completely different company. And the driver had to call for "day hire" movers to come and unload the truck. It took about an hour for them to show up. A couple of them left early cuz they did not want to unload everything. A couple stayed till the end. None of them were skilled movers in anyway. Boxes were smashed, many dishes were broke in pieces, a few were inherited antique pieces. They broke a pedal off of my Kawai piano. The piano should have been moved by professional piano movers, and they were not when they moved it into the truck or off the truck. It was almost tipped over on the way out of the house in Va. We have a floor antique radio with tubes in it. They had it in the truck upside down with another plastic box pushed inside of it with tape around it. It has ruined the radio which did actually work. The knobs were all broken off of it. And by the way, the original price quote was under $4000, we ended up with a grand total of over $8000! Scam movers, stay away from them. What really got me is not that John Conver lied, it was what he did not tell me. He knew what I was worried about, and I asked about all these things but he was an artist salesman who knows how to talk out of both sides of his mouth, to gain your trust, and be so nice and concerned that your move is the most pain free, or worriesome venture for you. They were the worst of all. Also be sure that if you do use them, if you have smashed boxes and broken things, get the ticket number on the box and take a picture of the item in the box before you take it out. And you will need sales receipts for most things to prove what you paid for them. Then they wanted me to mail all my original movers lists to prove all. It was up to me to make copies for myself. And the movers who came to pack our stuff from VA., I realiized to late they did not have their name on the list of things and their numbers. But I did get the name and they are VISTA van lines. I will say though when I expressed my surprise that they were subcontractors the lead guy said they get that complaint a lot from people. STAY AWAY FROM THESE PEOPLE FROM AMERICAN ROADWAY! SCAM ARTISTS. I would have been better off going with one of the higher bids, which by the way they are the only ones who came to our house to go over the inventory we had to pack. And had I chose them it would have been cheaper than Roadways price. I am amazed at how many stories here are like mine. WE also had a vehicle moved by them. The first one they had lined up had truck trouble and so it took them a week to find someone else to transport the car and it was $200 more, which we had no choice but to pay cuz new owners had taken possession of our house so we had to get it moved. And it was a subcontractor as well.

8. D

   Dawn

   Source: MoveAdvisor · Oregon, OH to Chapin, SC

   20 Aug 20182-bedroomPaid $3,000

   Worst ever. Do not use.

   Quoted $1800. Showed up 26 hours late. Cost us two days additional rent. Didn’t have dishpack that was included in estimate. Showed up in a uhaul. Customer service sucked and would not return any calls. At the apt well past midnight. Now it’s going to cost $3000, we were promised a discount bc of all of our troubles but nobody would tell us how much. 40$ was our discount. Furniture showed up stained and broken. Boxes smashed. Ex navy. Done a lot of moves. Worst ever. Thieves. Do not trust this company.

9. L

   Lynn

   Source: MoveAdvisor · Winona, MN

   14 Aug 20182-bedroomPaid $5,000

   American Roadway Vanlines.

   Worst scam ever. Do not use this company. I have read the previous reviews on this site and had the exact same issues. More money, more money. They actually held our belongings hostage in Illinois for 4 weeks. They wanted us to wire them an additional $2,000.00 to deliver our furniture. We said absolutely not. They had our furniture from June 23rd until August 15th. Most of our belongings were broken. Boxes were completely smashed. Furniture scratched, bent and dented. American Roadway subcontracted our move to ABC Moving out of Illinois. They were the worst to deal with. NEVER use either of these companies.

10. D

    Don C.

    Source: MoveAdvisor · Columbia, IL

    15 Jun 2018Partial movePaid $500

    Move to Florida.

    SCAM ARTISTS..STEER CLEAR!! Nothing but a rip off of your $500 deposit. No one in their right mind would load their belongings into the truck that showed up at my door. Disgusting customer service. If I could give 0 stars I would.My stuff was going from St Louis area to a warehouse in Chicago!! Hello!! I'm moving to Florida. The driver told me it would take 14 BUSINESS DAYS to get there. I was told 4 or 5.