23 Nov 2020 · MoveAdvisor
1.0 out of 51.0
Over $3,000 worth of damages and I'll be lucky if I get $300 in claims covered. My mattress and wooden furniture are completely destroyed because of water damage and mold. I filed an insurance claim, but this is one of those situations where I needed to read the "fine print" and their default insurance coverage reimburses only $0.60 per pound. So even if they damage my $1500 mattress, because that mattress weighs 100lbs, at best (if the claim is approved) I'll get just $60. Their insurance portal has all these hurdles that put so much burden on a customer you can tell they don't want to approve any claims: you cannot throw the item away (but in my case I had things covered in MOLD.....I'm not going to keep them in my home while I await a claim to be approved which can take 120 days), upload every single document (even though the company should have a copy), upload sets of pictures of the entire item and the then parts of the item (this would be impossible to do if you trashed the damage item), list the link to a website to validate price and weight of each item (again hard to do), etc. etc.
Again, I understand the insurance claim part is a separate issue and may be inapplicable to many potential customers, BUT just the sheer lack of care for my things should be enough warning to have you stay away. There is a basic level of good faith customers put in businesses to fulfill service in good quality, but sadly this was not my experience at all.
I wish you could see pictures of how the moving truck stored all the materials. Even if I don't consider my main issue with complete mold and water damage of my things.....it took over 1 month after moving into my new home to get my things. I had to call and email several times to simply ask "Are my things on the way to my new home?"
I STRONGLY advise everyone to AVOID this company at all costs. It was tempting because they had the best prices, but you get what you pay for.
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