Americas Choice Moving and Storage

Reviews

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1. K

   Kathleen S.

   Source: MoveAdvisor

   23 Jun 2015Paid $2,388

   Yeah! Moving can be easy!

   America's Choice Moving & Storage was GREAT. If you're thinking of using movers, I definitely recommend them. My husband and I moved from LA to New Mexico, and they handled everything (including my PIANO) with care and professionalism.For most of setting up the move, I dealt with Amy, and she was super helpful and nice--it was awesome! She worked with us and waived fees here and there where she could (for example, the piano), and made clear that if we had any questions at all, just to let her know. We were packing all of our own boxes except for a big heavy antique mirror, the piano, and a few lamps. Amy waived fees for packing the lamps & mirror and made sure I knew that the mandatory insurance only would cover the boxes they packed.  She really held our hand every step of the way.  I ask LOTS of questions because I don't like surprise information, and Amy explained everything. When moving day came, the team who arrived were SO INCREDIBLY fast! They were running behind because the job they'd had that morning was more than twice as big as they'd been told, but Eddie was super communicative with me the whole day to keep me posted on their ETA. Once they arrived, they packed up our entire house (a 2 bedroom) in an afternoon. While they were working hard to get our stuff packed up, we were drinking champagne at our neighbors' house. THAT's why to hire movers ;-)Once our stuff arrived in New Mexico a little over a week later, the men who did the unpacking were super courteous and professional as well. And, ta da!, nothing was damaged. The one tiny thing I'd say America's Choice could do better is the tracking of inventory. Every box or piece of furniture that was ours had a little numbered sticker (from basically a roll) on it, and the inventory list was hand-written by the foreman the day of the move. I've had other companies use special bar-coded stickers for everything which they scan, and it seems a little bit more thorough. BUT, if you're a thorough person (like we are--we number our boxes & have a list of them handy when the movers drop off), you don't really have anything to worry about.Definitely recommend!

2. C

   Chantal

   Source: MoveAdvisor

   27 Feb 2015Paid $2,300

   Extremely Happy Customer.

   I wanted to wait until I received my delivery before I wrote my review, and I can't express how thankful and grateful I am for everyone in America's choice. Amy my representative went through everything in detail with me, and I drove her crazy with questions every day probably every hour! She went through my inventory with me in detail explained any possible extra charges since I was so skeptical hearing about moving companies that quote you one thing and bump up the price when the movers arrive. She gave me an exact price for what I have and I did end up adding some more boxes last minute which I paid for since it wasn't on the original estimate. It was a difference of maybe $50 or $60. Amy had me sign the contract and send it back so everything we talked about was in the contract I really felt there was nothing I was unaware of. She included packing my flat screen TV what's the guys did an amazing job it arrived in the exact same condition. Eric and his crew were very friendly and helpful, they disassembled my bed and dining table very carefully and the crew on delivery put it all back together. The guys on delivery were also great, I actually ordered a new chandelier that arrive the day before they got there and they were kind enough to put it up for me which was really sweet of them since they didn't have to! delivery was about a week and a half which is exactly what Amy estimated. I really was a nervous wreck and everyone at America's choice made it an easier and better transition for me. Thank you guys and I will be recommending you all :).

3. M

   Martha H.

   Source: MoveAdvisor

   22 Aug 2014Paid $4,300

   Great moving experience.

   Moved with Americas choice about a month ago. I was a bit worried after reading some of the reviews but had trust in Lisa who promised me that my move will go smooth. She explained that they have over 100 jobs a month and sometimes customers are looking for reasons to complain. I work in customer service and know how hard it is to please customers when they really just want to get away with payment.. So I decided to trust my instincts and proceed with booking my move with her. As she promised, the guys showed up on time, did a great job and my price didn't go higher (I was very detailed with my list of items she asked for). My things arrived 5 days after move day. Everything was there in the same condition I sent it. I am super happy with my moving experience with Americas choice and Lisa. Thank you for not disappointing me!! We Recommend you guys to everyone!!

4. S

   Sandy T.

   Source: MoveAdvisor

   13 Aug 2014Paid $5,000

   I was extremely happy with Americas choice services.

   I was extremely happy with Americas choice services. At the beginning I was quite confused about which mover to use. Then my friend told me about America's choice and insisted me to use them. I called them and talked with their sales rep Lisa. She was very attentive and also answered all my questions. She  gave me an estimate which was very precise. It seemed that they asked for a very reasonable price. So, I booked my move. They did not let me down. The team that was assigned for my move was terrific. They arrived on time and came well prepared for the move. They knew what they were up against and they were ready to manage the odds. I changed some of my requirements at the last minute but those did not hamper the proceedings. They completed the move within the allotted time and delivered my stuffs without any issues. There were no damage, no additional fees and no unexpected delays in the proceedings. Everything went just fine.

5. D

   David T.

   Source: MoveAdvisor

   11 Feb 2014Paid $944

   Will use them again.

   I just moved from Van Nuys to Santa Monica with these guys. I have a small 4 bedroom and it took them less time than they even quoted to complete the move. I had a great experiance. Do not pass up on these guys. It took them even less time than they estimated to complete my move. Best experiance I ever had with a mover. I will be moving again in 1 yr and will be using them again. Thank you Lisa and gang :-).

6. D

   Daniel A.

   Source: MoveAdvisor

   22 Feb 2016Paid $3,600

   AVOID!! Double the cost and failure to respond to AD in military.

   We initially liked the appeal of this company but don't be fooled by the pretty prices and customer service. We were moving for the military and were estimated at 1600 to move cross country but less than 24 hours before our items were delivered we were informed that there was an overload fee costing 1800 and if we did not pay this price our items would not be delivered until it was paid. Unfortunately, needing all of our stuff was a priority(uniforms, computers, etc)so we paid, informing the company that we would be making a formal complaint. They(the manager) said they would keep in touch and have failed to do so. And anytime we try to reach out for our issue we are devoid of any responses. We have filed with the Better Business Bureau and Americas choice has FAILED to respond to the BBB and their multiple efforts to get in contact. All of this is on top of the damaged goods we received at an estimated $500 worth of damages. AVOID this company at all costs. Original Sales rep: Lisa Wagner, Manager: Dave (didnt get last name.).

7. W

   Wayne

   Source: MoveAdvisor

   17 Feb 2016Paid $2,430

   Bad Experience - Poor Communication - Original Price Doubled.

   Very bad experience with this company. Amy was very nice on the phone during the initial stage of the process. Once the contract was signed, the movers came out, said the original estimate of $1,045.00 would now be $2,430.00. And could be more but we wouldn't know until they delivered the furniture. Asked for delivery date which we provided them to be 2/6/16. They delivered on 2/14/16, five hours later than they told us the night before. This company doesn't communicate, holds you hostage with their demands, and should be avoided at all costs.

8. B

   Btreddy

   Source: MoveAdvisor

   20 Sep 2015Paid $2,075

   Worst Mover in the Industry!

   This has been horrible experience with this mover  Americas Choice Moving. they took 62 days to move from CA to AR. This Transport (car/furniture moving) industry known for one of the worst practices, some Federal/State has to crackdown all defaulters and most of the crooked business  operators from this Business. There are bunch of Lairs, up professional business firms sell operating business here. I have Learned that don't sign contract with any Movers without doing Online Due diligence and  BBB  and reviews and ratings don't look for cheap price Quotes. Few comments about this specific mover Americas Choice Moving. 1.Pickup date and schedule was fine good 2.Moving status website no updates- technical issues with websites. 3.No reliable communication status updates by its staff. 4.Worst very rude staff members. Keeps music for simple questions. 5.They least bothered about agreed timeline 21days.SLA. 6. Storage: they spoiled my 2 Bikes keeping them on the sun and dirt to the furniture .broke the chair wheels. 7.To be honest, we have forgotten some valuable items in our briefcases but they are all came safely nothing was robbed,  my friends warned me about these movers. 8.Finally, delivery day guys were good they properly assembled my furniture since Delivery guys are from different company. The Mental Tension, frustration anger and 2 months we spent very horrible conditions at  Destination. Finally, If we take everything positive my family tested to live in simple lifestyle and less materialistic world. Finally, I work recommend this horrible mover for god sake! I have Learned that don't sign contract with any Movers without doing Online Due diligence and  BBB  and reviews and ratings don't look for cheap price Quotes.     .

9. J

   Joshua

   Source: MoveAdvisor

   22 Jul 2015Paid $9,420

   Moving experience.

   My salesperson was very nice and responsive to my needs. I did ask that someone should come out and verify my load. She said it was not necessary that at most it should not exceed 20% more if I had miscalculated my items which was an acceptable cost to me. Day of move the movers were 5 hrs late and only two showed up for the first 2.5 hrs. then two more came. They were hard workers but after all was said and done we finished loading at 1130pm. Then I was told (after loading) that my price was more than double my original quote!!. YIKES!! On delivery day they were 7.5 hrs late and were already tired. I had to help offload and carry at least 25% of my load.And several items received significant damage. They unloaded everything into the garage and living room then said they were too tired and would return in the morning. Well.. 2:30pm they show up 1 driver and two day laborers!! At this point I had already moved most things so that we could walk through the house. I have to say that this is the worst moving experience ever, and I have moved cross country 4 times in my day. I called the company to relate my disappointment only to be told that the mgr was out for two weeks!! My recommendation..  Hire Bekins or United or mayflower. These smaller companies subcontract the OTR drivers who do not care about your timelines or your items, and this company does not take any responsibility for any inconveniences they cause along the way. Never again.. I will hire pack mules before I would use this company.. They are not professional or accountable.

10. A

    Alicia C.

    Source: MoveAdvisor

    16 Mar 2015Paid $5,963

    Awful experience.

    It was a nightmare from the moment the contract was signed . No one would return a call , they charged us 2000 over the price on our contract with a note on our contract that said the price would not exceed the price agreed on. They put our things in two trucks and they were delivered three days apart ?! When the second truck finally Arrived they sent one man to unload so we had to help them. Ridiculous was the whole experience so run run run do not use these guys!! I'm still waiting in a return call. Damage to lots of my things as well, just can't believe people treat others like this .