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Recent reviews

D
22 Feb 2016 · MoveAdvisor
1.0 out of 51.0
We initially liked the appeal of this company but don't be fooled by the pretty prices and customer service. We were moving for the military and were estimated at 1600 to move cross country but less than 24 hours before our items were delivered we were informed that there was an overload fee costing 1800 and if we did not pay this price our items would not be delivered until it was paid. Unfortunately, needing all of our stuff was a priority(uniforms, computers, etc)so we paid, informing the company that we would be making a formal complaint. They(the manager) said they would keep in touch and have failed to do so. And anytime we try to reach out for our issue we are devoid of any responses. We have filed with the Better Business Bureau and Americas choice has FAILED to respond to the BBB and their multiple efforts to get in contact. All of this is on top of the damaged goods we received at an estimated $500 worth of damages. AVOID this company at all costs. Original Sales rep: Lisa Wagner, Manager: Dave (didnt get last name.).
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W
17 Feb 2016 · MoveAdvisor
1.0 out of 51.0
Very bad experience with this company. Amy was very nice on the phone during the initial stage of the process. Once the contract was signed, the movers came out, said the original estimate of $1,045.00 would now be $2,430.00. And could be more but we wouldn't know until they delivered the furniture. Asked for delivery date which we provided them to be 2/6/16. They delivered on 2/14/16, five hours later than they told us the night before. This company doesn't communicate, holds you hostage with their demands, and should be avoided at all costs.
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B
20 Sep 2015 · MoveAdvisor
1.0 out of 51.0
This has been horrible experience with this mover Americas Choice Moving. they took 62 days to move from CA to AR. This Transport (car/furniture moving) industry known for one of the worst practices, some Federal/State has to crackdown all defaulters and most of the crooked business operators from this Business. There are bunch of Lairs, up professional business firms sell operating business here. I have Learned that don't sign contract with any Movers without doing Online Due diligence and BBB and reviews and ratings don't look for cheap price Quotes. Few comments about this specific mover Americas Choice Moving. 1.Pickup date and schedule was fine good 2.Moving status website no updates- technical issues with websites. 3.No reliable communication status updates by its staff. 4.Worst very rude staff members. Keeps music for simple questions. 5.They least bothered about agreed timeline 21days.SLA. 6. Storage: they spoiled my 2 Bikes keeping them on the sun and dirt to the furniture .broke the chair wheels. 7.To be honest, we have forgotten some valuable items in our briefcases but they are all came safely nothing was robbed, my friends warned me about these movers. 8.Finally, delivery day guys were good they properly assembled my furniture since Delivery guys are from different company. The Mental Tension, frustration anger and 2 months we spent very horrible conditions at Destination. Finally, If we take everything positive my family tested to live in simple lifestyle and less materialistic world. Finally, I work recommend this horrible mover for god sake! I have Learned that don't sign contract with any Movers without doing Online Due diligence and BBB and reviews and ratings don't look for cheap price Quotes. .
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J
22 Jul 2015 · MoveAdvisor
1.0 out of 51.0
My salesperson was very nice and responsive to my needs. I did ask that someone should come out and verify my load. She said it was not necessary that at most it should not exceed 20% more if I had miscalculated my items which was an acceptable cost to me. Day of move the movers were 5 hrs late and only two showed up for the first 2.5 hrs. then two more came. They were hard workers but after all was said and done we finished loading at 1130pm. Then I was told (after loading) that my price was more than double my original quote!!. YIKES!! On delivery day they were 7.5 hrs late and were already tired. I had to help offload and carry at least 25% of my load.And several items received significant damage. They unloaded everything into the garage and living room then said they were too tired and would return in the morning. Well.. 2:30pm they show up 1 driver and two day laborers!! At this point I had already moved most things so that we could walk through the house. I have to say that this is the worst moving experience ever, and I have moved cross country 4 times in my day. I called the company to relate my disappointment only to be told that the mgr was out for two weeks!! My recommendation.. Hire Bekins or United or mayflower. These smaller companies subcontract the OTR drivers who do not care about your timelines or your items, and this company does not take any responsibility for any inconveniences they cause along the way. Never again.. I will hire pack mules before I would use this company.. They are not professional or accountable.
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K
23 Jun 2015 · MoveAdvisor
5.0 out of 55.0
America's Choice Moving & Storage was GREAT. If you're thinking of using movers, I definitely recommend them. My husband and I moved from LA to New Mexico, and they handled everything (including my PIANO) with care and professionalism.For most of setting up the move, I dealt with Amy, and she was super helpful and nice--it was awesome! She worked with us and waived fees here and there where she could (for example, the piano), and made clear that if we had any questions at all, just to let her know. We were packing all of our own boxes except for a big heavy antique mirror, the piano, and a few lamps. Amy waived fees for packing the lamps & mirror and made sure I knew that the mandatory insurance only would cover the boxes they packed. She really held our hand every step of the way. I ask LOTS of questions because I don't like surprise information, and Amy explained everything. When moving day came, the team who arrived were SO INCREDIBLY fast! They were running behind because the job they'd had that morning was more than twice as big as they'd been told, but Eddie was super communicative with me the whole day to keep me posted on their ETA. Once they arrived, they packed up our entire house (a 2 bedroom) in an afternoon. While they were working hard to get our stuff packed up, we were drinking champagne at our neighbors' house. THAT's why to hire movers ;-)Once our stuff arrived in New Mexico a little over a week later, the men who did the unpacking were super courteous and professional as well. And, ta da!, nothing was damaged. The one tiny thing I'd say America's Choice could do better is the tracking of inventory. Every box or piece of furniture that was ours had a little numbered sticker (from basically a roll) on it, and the inventory list was hand-written by the foreman the day of the move. I've had other companies use special bar-coded stickers for everything which they scan, and it seems a little bit more thorough. BUT, if you're a thorough person (like we are--we number our boxes & have a list of them handy when the movers drop off), you don't really have anything to worry about.Definitely recommend!
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