Asap Movers

Reviews

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1. P

   Patrick D.

   Source: MoveAdvisor

   5 Feb 2016Paid $867

   Stay Far Away From This Company!!

   While dealing with this company I received HORRIBLE service. A move that was suppose to take 3 hours ended up being 8 hours to complete. Angela, Bobby and Cole are con artist and will get you for every penny you got. ALSO OPERATES UNDER THE NAMES: PRODIGY MOVING AND THE PERFECT MOVE. Encourages drivers to add on any fee they can get away with. Hires helpers daily. Has intimidation and BBB reports filed against this company.

2. M

   Mike S.

   Source: MoveAdvisor

   6 Nov 2015Paid $1,372

   Making it right.

   Bad bad experience. These guys destroyed my t.v. and when I asked them to make good on it, I was yelled at over the phone by there supervisor asking me if I was stupid and not able to read a contract. Great customer handling skills. They wrapped all my stuff in moving blankets and plastic, was intentional over kill. Why the overkill at 158 dollars an hour why not if you can get away with it. All I wanted them to do was make it right and I didn't even ask for a new tv because it was a few years old, I just wanted a fair value for their negligence. To add insult to injury they offed me .60 cents on the pound that about a dollar. Not the best experience.

3. S

   Stephanei M.

   Source: MoveAdvisor

   6 Oct 2015Paid $2,200

   Liars, thiefs, cheaters, day labor!!

   DO NOT USE THIS COMPANY!! They sent 2 guys one was a day labor, had very little moving experience. They took 12 hours to move 3 bedrooms home and only took cash per their contract. They then charged my credit card after I paid cash. DO NOT USE THIS COMPANY!! I had to call real movers the next day to move my furniture in the house to the rooms it needed to be put into and set up. All the things they were supposed to do. It cost me double to move, plus they charged my card. I have a complaint to the better business bureau and the police department. I am also going to small claims court for all of the broken damaged furniture and walls.

4. M

   Michael

   Source: MoveAdvisor

   7 Jan 2014Paid $682

   Unprofessional and not efficient.

   I called explained my situation informed Rob (I believe) of my stairs I was moving out of (16 total directly down) and the small elevator at the new place on the 4th floor.  He stated about 3 hours is all it would take for a 2 bedroom Condo to Condo. The 2 guys arrived 45 minutes late but charged me from 9am. They took 7 hours to half way complete the move. I had stuff they were to bring all over my other place. Took 18 trips in cars to move everything they left. I am disabled with a spinal cord injury.  They scraped up the entry and exit sides of the elevator on both floors. They scraped up the paint in my newly painted Condo. They soiled the carpets had no respect for my personal property.  Cole was alright but I will never trust Anthony. They blocked off 8 spaces in our parking lot that residents did not have access to those spaces while they were unloading.  Scratched up the door to the building bringing stuff in.  They charged me $682.00 and quoted me $316.00.  Total rip off.  The last moving company I used moved the same amount in June 2012 it cost me $350.00 with those movers.  No wonder ASAP had open slots when the other company I used before had no bookings available until the end of January.  I will never and encourage you to never use this company.  I also called to complain to Rob at 720-338-4247 he stated he would have to talk to his guys and call me back, never received a call back from anyone. I paid cash so there is no recourse in the matter.  Never, ever, ever deal with these guys unprofessional and uncaring.  Just want to milk the clock for all it was worth.  I caught Anthony sitting down relaxing 12 times I think he only worked when someone was watching him.  I was nice and cordial so they would be nice to my stuff but they totally took advantage of me and my disability.

5. G

   Gail F.

   Source: MoveAdvisor

   4 Dec 2013Paid $2,900

   Total Disaster.

   If I had been told that my inventory sheets would not be completed until the furniture and boxes were unloaded at their warehouse, I would never have hired this company.  Imagine this: the crew shows up a day after delivery had been confirmed, the truck is too small, and THEN they tell you that they will inventory your belongings as they unload them at their warehouse.  They choose what items to put on the truck and leave behind items such as the clothes dryer, Shark floor cleaner, floor lamps, artwork, china, etc.     The driver tells you that you will receive your inventory sheets by email the following day. They put over $1000 on your credit card, close the truck door and drive away with all of your belongings, promising that the upholstered items will be shrink wrapped at unloading. I tipped the crew because all the confusion was clearly not their fault  I tried calling many times to find out about my inventory sheets and 3 days later told the woman who took my call that if I didn't receive the inventory sheets later that evening, they would be hearing from my lawyer.  The owner, Joseph Lopez, called me back immediately, said he was recording the call and to STOP calling his company.  I finally got something resembling inventory sheets the following night, 4 days after they had taken my belongings.   Most of the confusion was because I had to put my furniture into storage at their warehouse--my house sold quickly and I was moving into new construction that was not yet finished.  I paid for 2 storage vaults for a month.  Clearly other customers' belongings were put into my vaults because their 1st attempt at delivery, most of the boxes were not MINE. As they got to the back of the truck, some of my furniture was there, it had never been shrink wrapped and all of the upholstered furniture was trashed.  None of my mattresses were delivered and about half of my boxes.  All of this took place in the dark because the movers arrived around 8:30PM.   Since it was not the crew's fault, we tipped them, signed off in order to let them leave around 11:00PM as the owner wanted them to drive 6-7 hours back to Denver.  The owner spoke to me and my son-in-law and gave us his word that he would personally deliver my belongings the following day, the day before Thanksgiving, and "make things right."  The owner did not deliver the following day, he never showed up, he sent a young man--all by himself--2 days later-- on Thanksgiving day. We spoke to the driver around 11;30 that morning and he told us he would communicate with us so that we would know when to expect him. He didn't call us again.  We called the owner around dinner time to find out where the truck was.  Then we found out that my neighbors had called the Durango police because a large truck was unloading and dragging items across the construction zone and stacking the items on my front porch.  My inventory sheets were never matched, they never assembled my beds, and the owner never made good on his word.  My homeowners insurance company will be filing a claim with the owner's insurance company.   What a nightmare!!          .

6. A

   Amanda

   Source: MoveAdvisor

   18 Sep 2013Paid $50

   Never Use This Service.

   I had made a reservation and was not told that the deposit was non-refundable, and later found out when I looked on their website.  They charged $50 for the deposit same day I called and I called them back within 30 minutes to cancel it and they would not refund my money.  Within an hour of making a reservation is not right for them to charge me!!  HORRIBLE CUSTOMER SERVICE!!  If they fight about $50, when they can clearly get someone else to reserve them, they are ROBBING you!  This is how they make their money!!

7. J

   Jamie

   Source: MoveAdvisor

   3 Jun 2013Paid $340

   Do Not Move With Asap Moving And Storage!

   DO NOT MOVE WITH ASAP MOVERS, HORRIBLE ACROSS THE BOARD!In a nutshell: 1.They arrived late.2. For every 2 runs of boxes I made (and I am 135 pound female), they moved one, sometimes caring one light thing. 3. They were not careful with my stuff: a picture frame was chipped, my book case smashed to bits. 4. They were smoking as they were moving stuff. 5. Disorganized and not careful in putting stuff in the truck so it would not bang around. 6. Horrible Customer Service: When I contacted their manager, a woman answered and acted like she was going to compensate me but when all was said and done I was told by the very rude owner to pay the projected maximum price (340) and then he finally knocked off 40, thinking that was fair.

8. M

   Marilyn F.

   Source: MoveAdvisor

   9 Jul 2012Paid $239

   Damaged furniture.

   They called at 9:30 and said they would like to come early so we said fine.  Our time scheduled was 2:00 pm.  After they called and said they would be early they arrived at 1:30 and the normal time was 2:00 pm.  So I guess they were a half hour early but we expected early to be around 10:00 - 10:30.  The two kids that moved us damaged a chest of drawers and my sofa.  I have been trying to get someone to resolve my problem but every time I call, all I get is a message from Angela that she will call back in 2 hrs if you leave a number.  She never calls back.  This is the most unprofessional business I have ever dealt with.  I will be turning them into the Better Business Bureau and will not recommend them to anyone.   .

9. L

   Lisa M.

   Source: MoveAdvisor

   30 Apr 2012Paid $1,800

   Theft.

   * * * CASE ON FILE WITH AURORA POLICE DEPARTMENT - THEFT CHARGES * * *Valuables went missing. Replacement costs over $3K. I was in communication with the Aurora Police Dept for thefts that occurred when ASAP movers loaded my truck.  Furthermore, they were not careful when loading my furniture as they were rubbed down to the bare wood. They failed to put padding between the furniture and the walls of the truck. It took me 4 days to reach my destination due to blizzards and icy roads. When I finally discovered the issue and called ASAP, Angela told me that their insurance policy only applies if the claim is received within 72 hours of the load.  I asked how can someone file a claim when they are still driving and haven't yet unloaded to discover and understand the damage?  To which she replied, "I don't know, unfortunately blah blah blah". When I reported the missing items, Angela instructed me to contact the Aurora Police Dept admitting that I am not their only customer who has been a victim of theft.  Angela admitted that many of those missing items have been showing up on Craigslist and eBay and that the suspected employee was terminated. BUYER BEWARE. ASAP has young movers and doesn't seem to screen them very well.

10. H

    Harvey

    Source: MoveAdvisor

    15 Apr 2012Paid $380

    My worst moving experience.

    In the beginning, they quote you a nice, low price in a small 17' truck for 2 hours. Then, they show up 8 hours later than the original appointment. Then, they show up in a large 26' truck claiming that they didn't have time to pick up the smaller truck, while assuring you that they will still only charge you for the smaller truck. Then, they will claim that your stuff would not have fit in the smaller 17' truck and that they will have to now charge you for the larger truck. Then, they will take over 4 hours to move a small, 1-bedroom apartment 5 miles across town (instead of the estimated 2 hours) to raise the price even more. Then, they charge unadvertised "travel fees" so they can make up an arbitrary amount. Then, they charge a hidden 10% charge for using your credit card. The move didn't finish until after midnight, and I paid hundreds of dollars more than I expected.