Atlas Van Lines

Reviews

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1. S

   Saydee T.

   Source: MoveAdvisor · Fort Mohave, AZ to Blue Springs, MO

   28 Feb 20214-bedroomPaid $12,000

   BEST!!

   After a different moving company completely fell through on the move, I called Trina Lokey at Atlas (Las Vegas location) literally a week prior to me needing to move (sold my house)And she was able to come through last minute! On a Saturday!! She got a dispatcher notified immediately and a quote ready to go. I got a quote from her initially when I was shopping for a moving company, and trying to "save" I went with one that was cheap. BAD MOVE. That cheaper conpany showed up totally unprepared, unprofessional, and wanted $7000 more to do the job!!!!! Luckily Trina saved my quote from months earlier, and jumped on it like we were loyal customers. LIFE SAVOR. And Atlas showed up right on time, were all so nice, and so professional. They wrapped up all of my furniture beautifully. They even wrapped my kayaks in moving blankets and tape!! They put our mattresses in boxes!! They took apart furniture and organized all pieces into a "parts box" that also held randoms we forgot. They took care of everything. It was such a relief I bought everyone lunch and had to give a tip!! Then Trina is kind enough to contact me later to see if the move went well. I WILL NEVER STRAY AGAIN. Thank you to all of the Atlas team for making such a stressful thing so easy and worry free. Your the best!

2. K

   Kristen U.

   Source: MoveAdvisor · Tanner, AL to Warrenton, VA

   6 Aug 20214-bedroomPaid $10,000

   First Move was Great. Second one Sucked.

   We moved from VA to AL about 4 years ago. Both crews were great and we had minimal damage and missing items. - This time around sucked. The crew that packed us up was good, though we found a LOT of items didn't have stickers and properly inventoried. The crew and driver that delivered was the worst. I don't think it's entirely their fault. I think our coordinator dropped the ball. - We put in a request with our coordinator for a shuttle and have the big truck parked elsewhere due to the small (we live in old town area) road we live on where people park on the street. We were told they'd show up between 9-11am. - The morning of we run out early to run some essential errands and get back to the house around 8am. The crew was already there and the HUGE truck is in the middle of the street. Ok. So they showed up early? Talking to the driver he didn't get ANY of the notes about a shuttle and his schedule had it arriving at 8am. - Instead of going and getting a shuttle he asked us to move our cars so he could pull closer to our house (still on the street)... um, to where? In our neighborhood the space in front of your house is YOUR parking space and it's deemed VERY rude to park there. It's akin to pulling into your subdivision driveway and then going into your own house. - So he insisted on keeping his truck there which I was furious about. The Fed Ex and UPS trucks would drive down our street and then have to back the ENTIRE way back down the street once they realized the road was totally blocked. My neighbors had to drive through their grass to get to their driveways because the truck was so long it was blocking my neighbors driveway access. - Then the driver wasn't familiar with his team. Clearly they hadn't worked together before and he was a bit rude to them. I also didn't appreciate that. This driver Franklin, or "Frank" didn't respond with a professional attitude. - As the team got into the groove of unloading our stuff he suddenly started being really nice, offering us water, complimenting our furniture, making small talk. As if he suddenly remembered we could complain about him or something??? - We noticed (and this may not be the fault of this particular crew because I'm sure our boxes went through many hands as it was stored in VERY EXPENSIVE ($1500+)/month long term storage... but some of the boxes looked beat to hell. We had a lot of our storage items (holiday decor, etc) in rubbermaid bins and several has huge dents in the boxed (so they damaged our property -the boxes- and likely whatever is inside of them. - The two crew members that were hired for this job (and unfamiliar with the driver) we not fluent English speakers. Normally I don’t mind as long as it doesn’t interfere with the job at hand. My husband was in charge of checking off inventory and one of the young men couldn’t read the numbers off on the boxes, “059, 456, etc.). So I basically had to do that part of his job for him. And then the other young man would take boxes way into the house and then try to yell the numbers back to my husband who was outside. He didn’t care if someone else was standing there reading off numbers to him. He didn’t check to make sure my husband heard him. At one point it was just a free-for-all of people walking by saying random numbers all at the same time. It was the most unorganized spectacle I’ve seen from movers. Normally these teams and guys have a system and it WORKS. This team clearly didn’t have that and the result is that it made our move-in day every stressful. They also put boxes wherever they wanted after I’d already given direction. Stuff that was supposed to go in the living room ended up in our back yard. I kid you not. They also decided to put alllll of the basement boxes in the ONE corner where our cat’s letterbox was located and we (nor the cats) can’t get to it now. - We will most definitely be complaining to our coordinator about not relaying the information to the driver about the shuttle and also for giving us the wrong arrival time. We like to be on time or early for our appointments and it was VERY stressful to be caught off guard like that. We had pets to get situated, we still had to move a few things in the house to make room for them, etc. It was just an awful day - We’ve had such good experiences with Atlas in the past we were stunned at how poorly this most recent move-in went.

3. J

   Jim J.

   Source: MoveAdvisor · Madison, WI to Denver, CO

   9 Oct 20253-bedroomPaid $8,000

   Deeply regret having used Atlas Van Lines and Ace Relocation Services

   I have had such a bad moving experience with Atlas Van Lines, Imlach Movers, and Ace Relocation Services that I really regret using them for my move. Days after a very tiring cross-state move, the driver simply texted that delivery would occur the following morning at 8am. With less than 24-hours notice from the driver, I ended up arriving alone to a remote storage unit, where I repeatedly felt rushed and very uncomfortable with the delivery. The four-person crew quickly packed and stacked items in the darkened storage unit, despite my repeated requests to fully inspect things in daylight. Some furniture appears to have been placed without protection from scratches, dents and moisture, even directly on the concrete slab. The crew moved so quickly with so many items that I was basically reduced to just checking off their item numbers. My complaints were met with mocking and aggressive behaviors, including a threat to leave. Once, the driver forced the crew to take a break, but then the process started all over again. I now wish I'd recorded everything from the moment Atlas Van Lines, Imlach Movers, and Ace Relocation Services arrived, to have a video record of the movers' words and tone, their gestures, and the overall rushed and unfriendly experience. I expected my move would be done with delivery, but troubles and frustration continue more than two months later. The claims process been very tiring and frustrating. I have communicated with multiple representatives and their supervisors at the companies, yet my time spent on calls and emails to Atlas and Ace hasn’t helped. Ace and Atlas advised filing a claim for damages but then also said they'll only accept a single, once-and-for-all claim. How could I possibly know the extent of all damages before being able to inspect everything? I still haven’t seen all my possessions. When I have offered to meet at the storage unit and finally inspect everything, they have simply refused and offered no productive steps forward for inspection. It has been extremely frustrating trying to work with them. Instead of being able to get on with life, I’m having to spend time communicating with attorneys and hoping I'll eventually get fair treatment from Atlas and Ace. This isn’t what I needed from my move. I seriously regret my choice of Atlas Van Lines and Ace Relocation Services and will never make that choice again.

4. J

   Jack H.

   Source: MoveAdvisor · Madison Heights, VA to Myrtle Beach, SC

   25 Jun 20222-bedroomPaid $6,918

   Over Charged

   I moved June 10 2022 from Madison Heights Va to Myrtle Beach SC. I was over Charged by $1553 dollars. I have been told by a few agents thet my Refund has been Approved. I have been told my Money would be in my account in 3 days. I have not recieved my refund. I would like some help? My Name is Jack.

5. A

   Annoyed C.

   Source: MoveAdvisor · San Francisco, CA

   6 Oct 20211-bedroomPaid $12,134

   Don't use Atlas!

   The crew and drivers who handled the packing, loading, and unloading were great. While friendly, the contact at Atlas was incompetent. Throughout the process she provided inaccurate, incomplete, or incorrect information--this included a low weight estimate (resulting in a higher than expected cost), surprise need for crating on day of move (resulting in a higher than expected cost), incorrect updates on delivery day, short noticed cancellation for delivery, etc. When I tried to discuss this with Atlas management, the contact was unable to hear my concerns and was rude (cursed at me), dismissive, and uninterested in truly resolving the situation. This was my third time using Atlas, and unfortunately, it will be my last--the first two jobs were great, but clearly they've experienced a decline in quality of service. I would strongly recommend finding a moving company other than Atlas.

6. O

   Omid M.

   Source: MoveAdvisor · Torbay, NL to Fairbanks, AK

   1 Aug 20254-bedroomPaid $21,000

   Very poor moving experience

   I moved with them three times before but this last experience was very unpleasant. Delayed the shipment delivery by 31 days. Damaged several items of furniture throughout the move. Overcharged me hundreds of dollars because of a bad / inaccurate weight at the origin. Charged me based on quoted / estimated weight even though an actual weight was available based on which the bill should have been created. Did a reweight at destination but refused to reimburse me back the money that I was overcharged due to the inaccurate weight at origin.

7. J

   Jer B.

   Source: MoveAdvisor · Cave Creek, AZ

   19 Jan 20234-bedroomPaid $15,000

   DESTROYERS!!!

   We used Atlas/Alexander’s to move our belongings from MN to AZ,,,dining table arrived in AZ with 2 huge forklift holes in top,,a crated piece of granite broken in two,,,wall art is now a jigsaw puzzle,,,glass headboard smashed to smithereens,,,,and dealing with there claims department took years off my life,,,we were treated like it was our fault ,,,I suppose it was , we made the mistake of hiring them,,,don’t you,,,

8. R

   Rosemary N.

   Source: MoveAdvisor · Homosassa, FL to Sneads Ferry, NC

   21 Feb 20223-bedroomPaid $6,636

   Moved from central Florida to North Carolina

   I have moved several times in my life time and never experienced the incompetence of Atlas Van Lines. My furniture was stored with them for a month and upon delivery, the movers put two large holes in the walls, scratched wood floors in several places (some very deep), and scraped the wood molding; also nine boxes are missing and every piece of high end furniture is scratched or finish is scrapped off. The movers also broke the glass on my curio cabinet, broke a wood mud room shelf with hooks and baskets, broke an antique marble table, a roller from an Asian chest is missing and the box packed by the movers marked screws that put beds, tables and furniture together is missing. After making many calls to the Indiana office and told they were working on it, they stopped returning calls and I was given excuses by operator that the person I was dealing with was away from her desk. It is now three months since I moved into new house and I have not heard from them even though I left phone messages and emails. Although polite they do not resolve your problems. DO NOT USE ATLAS VAN LINES.

9. A

   Alan K.

   Source: MoveAdvisor · Oroville, CA to Lake Charles, LA

   17 Jan 20223-bedroomPaid $20,000

   atlas van lines

   I would never use atlas van lines again. they delivered my almost new tv broken and then denied responsibility.

10. M

    Melissa C.

    Source: MoveAdvisor · Quesnel, BC to Dryden, ON

    25 Nov 20214-bedroomPaid C$16,000

    Do not use Atlas van lines

    Company is extremely unorganized. They took over a month to get back to us on a date of when our stuff could be moved out of their storage in BC to Ontario. We ended up moving into our new home and being without furniture and our belongings for 3 weeks. When the mover finally did arrive , he had no crew assigned to help so some random people were contacted that did not even work for atlas and moved our furniture. Our huge sectional couch got completely smashed and the wood frame in it busted, patio table completely smashed that didnt even make it here, broken bookshelf, solid wood legs smashed off a coffee table. Alot of things badly scratched and dented. Dont use this company they are an absolute joke. While they may come across as ptofessional they are the complete opposite. You would have better luck with a small local owned company.