Atlas Van Lines

Reviews

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1. S

   Scott M.

   Source: MoveAdvisor · Scottsdale, AZ to Jacksonville, FL

   12 Jul 20213-bedroomPaid $11,024

   DO NOT USE

   I wish I could do ZERO stars. Picked up items on JUne 8 in Arizona - did not deliver until July 5 in florida. Originally wanted to deliver on a Saturday June 12 - reiterated to them that Condo did not allow deliveries on weekends. The driver then asked if 14th or 15th would work. I said yes. Then found out from their arrogant and unhelpful office staff that because they were "busy" could not deliver until July 5th and I would have to pay for storage. They also refused to pay for hotel and accommodations due to their holding my goods hostage. Then when finally get bill they tried to invoice me for extra weight and non existent piano. Finally deducted piano but when they lowered weight charges went up. Also despite being scheduled for weeks on 5th - drivers were late because no one told them until that morning they had a delivery. Also damaged bed so that footboard cannot be attached, damaged desk and nightstand. Move was complete sh_tshow

2. K

   Kiersten C.

   Source: MoveAdvisor · Austin, TX to Silver Spring, MD

   28 Jun 20212-bedroomPaid $6,099

   HORRIBLE company - don't use them!

   I wish I could do ZERO stars. This company is horrible. We moved from Austin to DC. We got everything on the truck on June 11. We were told that the latest date that we would get our things would be June 23. Well, I'm writing this on June 28 - and our things are STILL in a warehouse in Texas with NO plans of shipping it out. They've been uncommunicative, rude, and unaccommodating. In short, they lied to us, then stole from us, and then complained to us about the fact that there are no drivers IN THE ENTIRE STATE OF TEXAS. We regret using this garbage company SO MUCH. Don't do it - trust us. To Atlas: GIVE US OUR STUFF BACK NOW.

3. G

   Geoffery T.

   Source: MoveAdvisor · Houston, TX to Monument, CO

   25 Aug 20204+ bedroomPaid $13,000

   Please do Not Use This Company! Predatory!

   PLEASE DO NOT USE ATLAS!! PLEASE!! Atlas is very nice and polite during the "sales" process. DO NOT BE FOOLED!! My rep, Daniel, kindly set up my appointment and encouraged me to video chat in order to get an "accurate" number for my total cubic feet. Even after I addressed concerns over him possibly under estimating, he said, "thats why we do this on video, I very good at what I do". What a bold face deception! Once the movers started packing, it was very clear that the "accurate" number is way off! We had to reserve another moving truck to finish packing our household goods. They also repeat many times during your initial meetings that they will beat or match any reputable moving company's estimate, THAT IS A FLAT LIE! They will never do that, and the reason they wont do that is because they charged 2x what another moving company would charge, with hope that their cubic foot estimate goes over so they can charge you more. Not only did I get this feeling on moving day, I also spoke to the movers who all agreed that Atlas practices this on every move. They said its Atlas way of making more money from the customer.

4. L

   Liz C.

   Source: MoveAdvisor · Lexington, MA to Minneapolis, MN

   26 Jul 20202-bedroomPaid $7,500

   Many Problems, During and After

   I used Atlas last year on a move from Massachusetts to Minnesota. They were nice people, and were one of the only companies to send an in-person estimator. So many problems: - poor estimate. Their truck was too big to drive through my town, let alone park on my street. They needed to get a smaller truck, load that, then shift my belongings into the semi. The same thing happened at the destination. Items were lost and/or damaged, and they want to charge me for the smaller truck and extra labor. None of this was included in the estimate, or mentioned to me at all. - didn’t move all my items, including boxes I pointed out to them. - damaged my apartment, causing me to lose my security deposit - overcharged me 40% (the amount in the review was the original estimate, they want 40% more) - would not discuss issues with me - would not reply to my emails - sent my account to Collections without informing me - Still would not communicate. I learned more about my case from the collection agent than from Atlas. - A year later, they continue to take action without my knowledge. I just learned they filed a damage claim on my behalf, without my knowledge or consent. While I told them there were damages, I did not give them a list or values. I have been trying to resolve things with Atlas directly. They do not answer my emails. I’d be happy to remove this review if they would negotiate with me in good faith.

5. S

   Sally H.

   Source: MoveAdvisor · Oberlin, OH to Sandia Park, NM

   26 Jul 20204+ bedroomPaid $24,000

   Federal Employee Long Distance Move.

   We have recently moved from Ohio to New Mexico. Atlas was our moving company, and our move has turned out to be a total disaster. Federal employees are required to use whatever company holds the national contract—in our case that company was Atlas. As we have continued to unpack, we continue to discover box after box after box of broken items. We have furniture damaged or broken. We found power tools packed on top of rafts (we have children and love boating with them)… as you can imagine, saws and drills packed in a box that is using rafts and other floating devices as the “wrapping” for those power tools means that all the rafts are now ruined. We have pictures of boxes containing items from our children’s rooms documenting that expensive music boxes and collectibles were literally dumped into the boxes containing Lincoln Logs and other toys. Things were not individually wrapped—they were dumped into a box. A fair portion of the art our children created over the years—pottery and other special, irreplaceable keepsakes—busted and broken. The crating service damaged literally every item they crated. Speaking of crating, I requested that a beautiful Stanley Furniture Company mirrored-console-table be crated. I showed the Atlas representative during our move consultation why this piece needed to be crated. The day of packing, the movers decided the item did not need to be crated. It’s an expensive piece of furniture. Of course, Atlas broke it. To reconcile: Atlas wants to send a woodworker here to glue the piece back together. We have an entertainment center that the movers not only damaged in moving or storage (who knows at what stage they started breaking everything), but that their local representative on the unpacking end--screwed back together incorrectly. So, Atlas’s offer for this piece: they will paint or paint-marker over all the scratches and then they will seal the holes that should not be there with wood putty. We have a missing weed eater. We have a missing drill. We have missing outdoor furniture. We have a missing food processor and other kitchen items. What else is missing? I could write ten pages worth of things broken, damaged, or missing. Additionally, Atlas requires that you tell them within something like 24 hours if their movers damage the physical property of your residence. A large family move with children and pets is chaotic. It took us a week or so to notice the flooring damage and the chunk knocked out of our quartz countertop by the movers. Early on in our moving process, the Atlas representative who came to our home went through and told us everything that Atlas would not guarantee on the move. Basically, we were told to sell everything purchased from IKEA in garage sales. Later, her coordinator who worked out of a different office in a different state, told us they would have insured those items and that we, in fact, did not have to sell any of them. Too late. Already sold for a fraction of what we paid for them (bear in mind: we didn’t want to sell them to begin with!)! Then the contact person who was supposed to be our go-to contact person for this move, lost our phone number and email. We tried to reach her for a couple weeks and finally called our agency contact (who had to reach out to this Atlas contact on our behalf). It turns out the Atlas contact had lost our information. A government move happens on a strictly organized schedule. If this was a personal move with a moving company of my choice, I would have dropped Atlas at this point. However, in our capitalist society, our government works like a communist organization. I HAD NO CHOICE of movers. There wasn’t a selection of movers for us to choose from—we were assigned to Atlas. I had to keep moving forward with them because there was no other choice! Which begs the question: should this company keep their government contract? At this point in the moving process, I have entered the stage with Atlas where they basically do not want to pay for what they broke or damaged. They want to send a wood worker to faux paint and wood glue furniture, mirrors and art back together. Maybe that will work for a very few pieces, but that’s what Atlas is trying to do for all big-ticket items that they damaged. All totaled, our reasonable estimates to replace (or in some cases just repair) broken items are around $18,000-$25,000 (we have continued to find broken items in almost every single box since the original $18,000 submission). Atlas’s offer to compensate us is just under $4,000.

6. L

   Laura B.

   Source: MoveAdvisor · Richmond Hill, GA to Myrtle, MS

   10 Jan 20204+ bedroomPaid $22,000

   Lost and damaged items.

   I would have moved ourselves if I knew how horrible this company is. So many damaged items and lost items. Several thousand dollars of missed items unaccounted for. It is an absolute joke that this is what they do. We have moved ourselves several times without damaging our stuff. Stay clear of this company !

7. E

   Emily S.

   Source: MoveAdvisor · San Francisco, CA to Seattle, WA

   6 Jan 20202-bedroomPaid $9,000

   Destroyed almost everything and misplaced valuables.

   Dinning table: Now wobbles. Chairs: 2 of 4 broken. Vacuum: cracked. Fridge: Not working. Mattress: rolled up coils, so now it doesn't work. Sectional couch: Lost 1 of 6 pieces, the remaining 5 pieces ALL have broken legs Boxes: Most are broken some are missing Dresser: Missing!\ Valuable wall paintings from many countries: Missing. The worst part, I knew the weight of my goods; as a broker they hired another moving company who REFUSED to weigh my goods in front of me and inflated the weight to double. I was extorted to pay more. When they delivered, the truck was only 1/4 way full. I called local police who said that Atlas was an out of state company, so nothing could be done. Quote went from about $3,000 to $9,000 for a two bedroom 900 sq ft apartment! Atlas will happily sign on your contract and pretend that they care; once they have your money, they don't care. Quote from their customer service manager: "You signed a bill of lading with the shipper and now you have to deal with it" The problem is, I never hired the shipper, Atlas did! Buyer beware.

8. A

   Amy R.

   Source: MoveAdvisor · Palm Beach, FL to Houston, TX

   10 Dec 20194-bedroomPaid $7,000

   Threw away our $4,000 mattress and broke our $400 vacuum.

   If I could give Atlas a ZERO I would. I never write negative reviews but this was a HORRIBLE experience. The movers we used through Atlas threw away our $4,000 mattress and broke our $400 vacuum. I filed a claim weeks ago and have not heard anything back. We are now likely going to have to go to court to resolve this. DO NOT USE ATLAS.

9. V

   Valerie E.

   Source: MoveAdvisor · Iron Mountain, MI to Crandon, WI

   27 Jul 20194+ bedroomPaid $30,000

   Stolen Items.

   We had a Honda 3000 generator in our garage on the day of the packing. Upon deliver, or a few days after once we started unpacking we noticed our generator was not in the garage. Have filed claims and they are denying the claim because my son signed the paperwork for delivery. Atlas Van Lines and Prager Movers are responsible for the theft of our generator with a value of $3000.

10. T

    Tony T.

    Source: MoveAdvisor · Suwanee, GA to Mississauga, ON

    17 Jun 20193-bedroomPaid $5,000

    Atlas Van Lines - The worst mover I ever did business.

    Please hold off using this mover. I and family with 2 little kids are having extreme inconvenience due to significant delay for a move from US to Canada. Besides, they are not giving any updates on delays., drivers changing schedules. Not getting the required support from customer care .Since the beginning dates were changed multiple times and we are having extreme discomfort and financial loss due to this. We were initially told the delivery will be soon ad truck driver needs a place to deliver, so we signed a lease in Canada starting June 1st so that we have an apartment when the driver reaches Canada. But we are waiting for the past 17 days. We are paying rent for an apartment with no furniture, cookware and other stuff needed for daily life. We are paying 2500 dollars a month as a rental. We have lost half of it as we passed 17 days as the apartment is not livable. Tony.