B&B Transportation

Reviews

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1. M

   Manish

   Source: MoveAdvisor · Sunnyvale, CA to Plano, TX

   26 Sep 20171-bedroomPaid $2,000

   Worst company.

   This was worst transport company to deal with. They quoted me less and last moment they increase the price. That's also ok but when they reach here they lost my 2 boxes and mattress. And they didn't refund me also.

2. K

   Kelly M.

   Source: MoveAdvisor · Coatesville, PA to New Castle, DE

   8 Sep 20173-bedroomPaid $2,900

   Horrible experience.

   This was the worst experience I have ever had with a moving company. I contracted for a four man team n two men showed up with a truck half loaded with someone else's things. The one mover was a guy who never moved before who cried and whined about his wife who was a drug addict who kicked him out. The second guy showed up in flip flops with a hernia. I had to purchase a hand truck from the Home Depot CB the men refused to move my furniture without one and their truck did not have one on it. The men took two days to move my things in a hour radio us bcc it took them at least 35 min to move each item. They took several cigarette breaks in between. I was assured by the sales associate who I scheduled the move with that they would have a ladder on the truck to access a crawl space above the garage n they did not so I had to borrow one from my neighbor. They charged me per piece and did not move all the items that were contracted to move, however, no adjustments were made to our bill. I had to call the company several times throughout the move to complain and at one point they threaten to terminate the move. The movers broke my grandmothers China, which has been in our family for generations, our new headboard..snapped the leg right off, our adjustable bed, our $4500 leather sofa, another sofa leg and they never even wrapped our furniture. The worst part is that we had to move many pieces ourselves..if we wanted to do that why would we hire movers in the first place?? Do yourself a favor and avoid a major headache, hire any moving company besides this one.

3. M

   Marissa

   Source: MoveAdvisor

   4 Sep 20171-bedroomPaid $1,200

   Worst Type of Moving Company Out There.

   I wish I could rate this company negatively because I would. Before making a move across the country, I first worked with Alan Douglas (moving coordinator) because he would not stop sending follow up emails, so I figured they were reliable. I REGRET NOT LOOKING UP ANY OF B&B TRANSPORTATION’S REVIEWS BEFORE BOOKING THEM. Alan told me that it would take 7-10 business days for my boxes to arrive. After I agreed to work with B&B, I stopped hearing from Alan. I left voicemails and send emails to Alan, but he never returned any calls or emails. I still have not heard from him. I’m FURIOUS with how the company’s employees were trained. The customer service representatives LIED TO ME EVERYDAY when I had called them (3 straight weeks, Monday - Friday); they told me that my boxes were being picked up from the warehouse “tomorrow” more than a dozen times. IF THEY WOULD HAVE TOLD ME THE TRUTH FROM THE BEGINNING, I would not have been so upset. Finally, after 27 business days… my boxes get delivered to my house (all smushed up and bent out of shape). I have CLEARLY LABLED my boxes “fragile!” with a sharpie on bright pink scotch tape used to tape the box shut (not to mention I wrote all over the box, “fragile!” “very fragile!”. The first box I open has broken glass and a broken durable vase. I am not going to try to fight this company and get my money back - I just want everyone to know my experience with this company, so they can avoid broken items and an outrageously delayed ETA. IF this is how my things were going to be treated and was going to take this long, B&B needs to tell their customers AHEAD OF TIME, so I can clearly choose another company. THIS COMPANY DOES NOTHING BUT LIE AND DECEIVE THEIR CUSTOMERS.

4. A

   Anastasia S.

   Source: MoveAdvisor · Crestline, CA to Springfield, MO

   9 Aug 2017StudioPaid $1,697

   Stay away.

   This was a complete disaster. Everything everyone experienced I had as well. The company scammed us for another $400 ( prior to the $4o discount ad my stuff was not received timely ) after trying for $850. The pick up team said the $400 was for a permit to drive to Missouri. The fee did not exist and the paperwork says all fuel surcharges taxes tolls and mileage included in original price of $1297.00. I talked with Missouri state and they advised this was not true re permit and what they were likely collecting was fuel surcharge / tax for interstate but when I read the co re g to him he said the line that states this is included and to see if company had IFTA. When I called their office they said yes they believe the trucks had IFTA tag so this was a bogus fee and they said they would call back after calling the state of MO. Never happened. Total joke damaged collectibles because the placed a box of weights on them, missing antique dishes ( not on replacements limited so I can't even replace them) and missing other things like wine, kitchen items and new Pyrex glass food storage used twice). Fake emails no reply phone calls -all lies. Many of my items were reboxed and I am making a police report because some reboxed items protected info and I can't get anyone to tell me what happened when my stuff sat in a warehouse for 20 plus days before it was loaded. Don't let Bob or anyone else at the booking end convince you the bad reviews are disgruntled employees. I am a real victim who has not now nor will ever work for a place such as this. I am filing a claim with the Federal DOT and making a complaint to the CA Attorney General as well. Through my course of questioning I found out the federal government is cracking down on these types of household item hijackers. Do not use them.

5. E

   Eric

   Source: MoveAdvisor · Imperial Beach, CA to Jacksonville, FL

   26 Jul 20172-bedroomPaid $2,000

   Con artist.

   Complete hustlers and swindlers. Over charge, lie, takes forever to arrive, break your item and pretend they didn't. They don't deliver, they sub contract it to a company who suck. Try to find ways to charge you more money anyway they can. Their protection plan is a joke who won't cover the value of your stuff and pay pennies on the dollar. DO NOT USE THIS COMPANY, no matter how desperate to may be. You are better off paying trusting local drug addicts instead.

6. C

   Christal

   Source: MoveAdvisor

   13 Jul 20172-bedroomPaid $2,500

   Horrible.

   We called and got a fair quote, moving from ca to ok. Talked to Bob who was friendly and talkative. When I gave the almost $600 deposit they gave me a date. Alright, the next day it was 2 days later.. Okay and then the estamated time was 8-930 am okay, wake up early and noone until 1130 am. The main guy was on his phone arguing with his girlfriend for the longest time while our stuff was being hauled out of the house. We told the movers what to take and they missed a few boxes, because it was an over the phone quote the guy tells us it will be $1000 more, but because they were going by weight we knew it should be less than the over the phone quote we decided not to take our bed or table. We had a change in plans so we didn't have an adresa yet but were told they can hold our stuff for a month no extra charge. We called after 2 weeks almoat a week before the first to give our address, apparently the receptionist never documented this and when we called a week later she told us we never called and yet in the same call she said she didn't have a truck yet and that's why she didn't call us yet to set up a time. So, another week passes we bought our kids new beds and bedding, fans and kitchen items so tonight I get a phone call saying the mover will be here tomorrow and we need to have 790 cash in hand so I call the company and leave a message. Avout 9 pm I get a call from someone that said if we don't have the money they will auction our stuff to get there money. Im pregnant and am stressed becauae he threatened us twice over the phone when we were asking if they can hold onto it until we get paid, I just have a credit card. Whew, do not use this company he made the threat after we asked to re weigh the load because it shouldn't have been as much.

7. J

   Joe K.

   Source: MoveAdvisor · Sacramento, CA to Garner, NC

   5 Jul 20172-bedroomPaid $8,000

   Horrible.

   They are a disgrace , they lost things , they lied about cost , they did not show up on time , they had attitude when I called them, my move was cross country and I am handicapped . it was the worse experience imaginable DO NOT USE THESE PEOPLE.

8. R

   Raani S.

   Source: MoveAdvisor · Sacramento, CA to Hobbs, NM

   17 May 20173-bedroomPaid $6,184

   Worst Company Ever.

   When I first called, a friendly all-American sounding guy named Bob had me list my large items and number of boxes over the phone. He said he would over-estimate the weight to be on the safe side and gave me a quote. His quote was similar to the cost of our previous move from Texas to California, so I assumed it was legit. He never suggested in any way that he should come over in person and look at our stuff. He said he was not a broker and it would be a B&B truck moving us. The movers arrived in a rented truck and we were greeted by a fast talking Eastern European who told us we were thousands of pounds over. He insulted us saying we move all the time and should have known to get on-site estimates based on cubic feet instead of weight. That is probably true--you live and learn, but he was basically telling us we got swindled his own company. In light of this news, we decided to leave behind a couple of heavy items including our large refrigerator, not to mention items they forgot to load or the bed they claimed they could not unassemble. After that, he pretended to somehow weigh our stuff in the back of a rented truck and told us we still owed another $2,850 above the $3,650 we had been quoted. We were at his mercy at that point due to the initial deposit we made over the phone being non-refundable, so we proceeded. My husband told them we would need to see the D.O.T. report proving our stuff weighed that much. There were other mishaps--too many to list, but to make a long story short, a lot of stuff was broken due to being moved to another truck driven by a different company at some point. They took off 500 dollars off of our final delivery day payment saying the load was underweight. Apparently, the Russian thug in Sacramento was off by almost 1,000 lbs, yet we are supposed to believe he had a pad in his truck that weighed everything. We paid way too much for broken stuff! Worst moving company ever!

9. J

   Joseph R.

   Source: MoveAdvisor

   26 Mar 2017Paid $1,300

   Do not use-scammed and frauds.

   I have never been this disgusted with such unprofessionalism and lack of customer service. I received calls from a driver, who stated that they could not pick up this evening as scheduled even though I voiced my concerns with the office about picking up our belongings at the last minute. I was reassured that our belongings would be picked up on Sunday. I had to converse and persuade the driver to make arrangements to pick up our belongings between the inconvenient time of 1-130 am so that we did not miss our flight at 5am as we are moving out of state. Then the driver informed me that he wanted a personal check up front or he would cancel the pickup. Talk about being held hostage! I explained to him the arrangements that this transaction being charged to my credit card card. He argued, threatened to cancel the drivers and hung up. I had to call him back and agree to his demands. This event has totally upset my wife, bringing her to tears and vowing that we will never use or recommend your company again. I am totally disappointed, as well as concerned about my belongings and the condition that they will arrive. I therefore expect to be compensated or refunded for this traumatic, hostage like event.

10. A

    Allison

    Source: MoveAdvisor · San Ramon, CA to Eugene, OR

    14 Mar 20171-bedroomPaid $4,318

    This is an update to my last review..

    I wrote a review last month about this company saying I had not received my stuff. Well, I finally did receive my things but I am still very angry about every part of there service. My dresser is completely broken, my bookcase and entertainment center has several scratches all over and several boxes were wet as well as a corner of my mattress. I just wanted to be completely honest about every part of the moving process with them. I hope anyone who uses them has better luck than I did.