B&B Transportation

Reviews

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1. S

   Simon I.

   Source: MoveAdvisor · Los Angeles, CA to Snellville, GA

   12 Jan 20182-bedroomPaid $2,100

   Thank you B and B.

   I must say that I really enjoyed my experience with B and B. The quote was fair, the guys were nice and everything arrived on time. I feel like I got the service I expected. Not more not less and when it comes to moving that's all I can ask for. I moved from Los Angeles to Atlanta.

2. L

   Linda F.

   Source: MoveAdvisor · Porterville, CA to Medford, OR

   18 Apr 20173-bedroomPaid $2,200

   Much higher price than quoted.

   I cannot understand how this company stays in business> the driver was more than 3 hours late, it was not a moving van, but a Ryder truck. The main person we dealt with at our home before pickup was borderline rude, the move cost 600 more than it was supposed to, and both of our nightstands were broken. Our stuff was also handed off to totally different people in a different truck at some point during this awful move. Never again with these people.

3. C

   Chris

   Source: MoveAdvisor

   20 Jun 20183-bedroomPaid $7,000

   Do Not Use This Company Ever.

   Office will quote you a price and his name is PETER!! When movers show up they will load your stuff and change the price after it’s been loaded. The movers will break stuff and not mention anything. Calling the office and having them answer is impossible. If you want a stressful move call these people. All your troubles begin after these movers have dropped your stuff off and move on to their next victims. Still trying to have their insurance company pay for our damaged 60 inch Tv and few other items I guarantee I will never ever see replaced. Stay away people. Read all the other reviews on google and this site. Don’t stress yourself out. Moving is already stressful.

4. P

   Pratt

   Source: MoveAdvisor · Bakersfield, CA to Claremore, OK

   6 Jun 20183-bedroomPaid $15,598

   Awful Company - They should be out of business.

   NEVER use this company. They are a big ripoff and damaged or lost almost everything. The packing went well, but what finally made it here looked like it had been thrown off of a truck somewhere. How do you lose a large gun safe for two weeks in Texas and it show up all banged up and the handles missing? How do you loose a king size mattress and box springs?? How do you break a head board in half and take it to the customer?

5. C

   Christie H.

   Source: MoveAdvisor · San Francisco, CA to Grosse Ile, MI

   11 May 20181-bedroomPaid $4,304

   Please do not hire these liars, scammers and theives.

   DO NOT HIRE THIS COMPANY – THEY ARE LIARS, SCAMMERS AND CHEATS! I moved from California to Michigan in January 2018. After doing some research online, I got a call from Bob Lewis, who came across as helpful and caring and concerned about my move. He took the time to explain the process to me, went through all of my itemized possessions so he could provide a quote, and most importantly, warned me about hiring a company that used third-party carriers. He insisted that I be careful about this and be sure to only hire a moving company that handled your belongings from door to door. I was grateful for his help, but ultimately wound up going with a different company that provided a lower quote. That company, Trans-United Movers, turned out to be a total nightmare (for full disclosure, I’m reporting them, as well). They, too had warned me about companies who used third-party brokers, so imagine my surprise when Trans-United did just this. Imagine my bigger surprise when they turned out to be B&B Transportation Services! After realizing that I had been lied to by both companies, it was too late. I had already provided two initial deposits to Trans-United. When the movers from B&B showed up, I had already left town, but had a friend there to meet them. The movers asked her to sign the inventory sheets BEFORE they had even been filled in. She refused, of course. They then said that I had to give them a check for $2,109, which meant that it, combined with what I had already paid for the initial deposit, ALREADY exceeded the TOTAL estimate I had been quoted by Trans-United. Plus, they told me that I’d had to give the movers $1,403, in cash, when they arrived with my stuff in MI. This means that I was being charged $1,626 over the original quoted price. Unfortunately, when a moving company has all of your belongings in their possession, they can steal from you in this manner, if you ever want to see your things again. I immediately followed up with my contact at Trans-United, who vanished into thin air as soon as my checks were deposited. I then tried Bob Lewis many times. He kept saying he’d help me figure out why there was such a huge cost discrepancy, but never did. I’d call his number, random people would answer and promise to help, I’d never hear back, and then I’d talk to someone else, who would say the last person I spoke to wasn’t able to help but that they could, and then . . . nothing. I went around in circles for days until a woman there put me in touch with Carolina in Customer Service. After weeks of what had already been a total nightmare, a new nightmare began. Carolina told me that the reason the price was so much higher than my original quote was because the quote was based on me having 73 items/boxes, but that when the movers got there, there were actually 170. I explained to her – multiple times! – that this was absolutely, unequivocally impossible. I had a small one-bedroom condo, I had already gotten rid of a lot of my stuff, shipped some of it, etc., and it was completely unrealistic that the amount of stuff I had was 1 ½ times what we originally thought, and that the number of pieces of furniture was so much higher than that for which I had been quoted. To go from saying 73 to 170 – it boggles the mind that someone would think this would even be a remotely feasible explanation. Seriously, it stretches the limits of incredulity. Based on all of the lies that I had already dealt with between this company and Trans-United, I knew I was being ripped off and lied to again. I asked Carolina to email me the documents, since all I had received were unclear photos sent via text the night of my move. She kept saying she sent them. I never got them. I had to ask her about SIX times to email them, and she always claimed she had. I had even provided an alternate email address. Eventually, she told me to “check my spam” and that I “must be having problems with my server.” Never once did SHE call ME to find out if the documents arrived. She never offered an alternative, like to fax or FedEx them. She never said she was sorry for what I was dealing with, and that she’d try to figure out the problem and how she could help. She also gave me some completely contradictory information on the status of my stuff. She once said it was sitting in their warehouse in CA, but the driver said it was a day away from MI. One time, she said she was going to put me on hold and contact the driver . . . but then I heard her talking to a co-worker about the turkey and mayo sandwich she had for lunch. When I realized I was clearly NOT on hold and had been lied to again, I said “Hello?” to get her attention and she said “You have to be patient ma’am!” It was so rude. She was the worst, and everything she did and said reinforced my belief that she knew her company was stealing my money and not doing a thing about it. I eventually received my items in MI. There were missing and damaged items/furniture, but only 83 items were delivered. Not the 170 that Carolina kept insisting they picked up in CA, thereby increasing my cost by $1,626. I either want my money back, or would love for these mysterious 97 “extra” boxes and pieces of furniture to reappear. Since there’s absolutely no chance of the latter happening - because they NEVER EXISTED IN THE FIRST PLACE - B&B owes me $1,626. I sent many follow up emails to Bob Lewis and cc:d Carolina and never heard back. After the third one, I got a response from Carolina providing an email address where I could log my claim for my damaged and missing items from my move. That was the last I’ve heard from anyone at B&B. Between these two companies, I was scammed out of $1,626 and haven’t heard a thing from either of them to try to make this right. They know they’re ripping people off and stealing from them during what is an already-stressful experience. The amount of frustration, anger and stress on my end was unbearable, and to be treated so callously is unacceptable. I had recently been diagnosed with MS, and I have no doubt that the stress, fatigue and emotional toll that this took over the course of nearly two months exacerbated my symptoms. This certainly doesn't make my experience any worse than that of anyone else who has written to complain - these are just vile people with no morals whatsoever, who have set the bar of human decency about as low as it could possibly go. Please, DO NOT use this company. Avoid them at all costs. I reported them to the BBB, and have yet to receive a response. Based on the stats that BBB provides, they very rarely follow up. I do try to feel sympathy for people who are so incompetent, uneducated and worthless that they can literally contribute nothing to society except their dishonesty and thievery. However, that isn't an excuse for illegal, arrogant, condescending, dishonest treatment of innocent people who simply want to move in a hopefully stress-free way. I have no problem taking this as far as the Attorney General, or even filing a lawsuit if this company, and Trans United, do not respond with an appropriate resolution. Honestly, it's not just about the money they scammed; I don't know how they're allowed to be in business at all. DO NOT USE THEM!!

6. C

   C Y.

   Source: MoveAdvisor · Visalia, CA

   8 Mar 2018StudioPaid $1,797

   Liars.

   If I could give zero stars I would! Items picked up and packed professionally in Visalia CA to be moved to Warner Robins GA. Told I could store free for 30 days. Called to arrange for delivery. You can’t make ANY arrangements! They call you 12-24 hours before they’ll deliver it. I travel for work. They don’t care. Was told items would be put back together. Nope. Worst moving company ever! DoNotUse.

7. D

   Disabled V.

   Source: MoveAdvisor · Lancaster, CA to Lincoln City, OR

   16 Feb 20183-bedroomPaid $7,000

   If I can give no star I would! Be ware of their BAIT & SWITCH tactics!

   If I can give no star I would! Beware of their BAIT & SWITCH tactics! They will quote you a really low awesome price $1700 and then when you talk to them over the phone they will ask for a complete inventory. They will then double the quote price $3200! After that they will show up at your place and then start taking everything out of your place. Now while most of your things are already sitting on your driveway they will tell you that you will now have to pay $5000 to $7000 when they deliver to the destination location and when you refuse they will leave everything outside. VERY UNPROFESSIONAL & Scrupulous PEOPLE!

8. P

   Pamela

   Source: MoveAdvisor · Los Angeles, CA to Henderson, NV

   10 Feb 20181-bedroomPaid $4,200

   Run don't walk!

   Stay away from this company. I was quoted a price with an estimated pick up and delivery date. I have a 774sq sq ft apartment. No appliances were being shipped. Bed with 2 nightstands (no dresser), and front room furniture was mostly ladder furniture. The loveseat and two chairs were standard wood frame no recliner, no sofa bed and a round dinning table with 4 chairs. I was quoted $1,300 to move these items from LA to Vegas. On the day of moving about 8 guys show up between 6am-7am. After loading everything on the truck, they lie and tell me I have 7,000 lbs of furniture and the new cost is going to be $4,200. I called the company at least 20 times that morning but no answer, with 8 men outside my door and all my property hostage on their truck I was forced to pay the additional amount. On top of that, instead of delivering on the scheduled date, they arrived at my new place the next morning intoxicated to deliver my things, and again tried to charge extra. When I was able to get a hold of Adam Hanley, the person who booked the reservation, I was told he would look into it and after it was crickets and he is no longer responding. I'm still in the process of getting my money back. This company has been a nightmare and they essentially extorted additional money with all my property hostage. I wound up paying nearly $3,000 over the quote for a one bedroom move from LA to Vegas. DO NOT USE THEM!

9. J

   James

   Source: MoveAdvisor · Santa Clara, CA to Tullahoma, TN

   10 Feb 20181-bedroomPaid $6,000

   Re-think the industry.

   This company is representative of the whole of the moving industry. They bank on the stressful moving decisions to make money. First the representative I spoke with(Peter) setup the booking and requested an "inventory". He knows what he is doing and therefore knew I would underestimate my possessions. He gave no information on how to make an appropriate estimate. THIS IS THE LIE! You do NOT know how to make an estimate on your possessions and it will cost you a lot. The 1 star reviews are accurate. I made the reservation and of course the weight came out higher. Furthermore the moving company is very disorganized. The loading crew supervisor told me it was a dedicated load. That means the truck it goes on is the truck it is delivered with. This was a lie. My stuff was sold to at least one other moving company before arriving to me. These movers do not care to know the most basic tips of proper moving. One of those being the proper towing of motorcycles. They tied mine down too tight and blew a fork seal. Really basic stuff if you are a professional handler. Let me sum up with this. I know moving sucks. After all the lies a Pod will be cheaper. Two pods would have been cheaper. Get with companies like them and save yourself the cost and headache. If you are going to go with a moving company then do a lot more research than I did. Call/research 20-30 companies and do not put your phone number out there on broker sites. You will get every jackass company with a truck or two calling you. As consumers start putting your money into companies like Pods. Hire a packing crew locally if you need to but get it shipped with a pod style service.

10. K

    Kathleen

    Source: MoveAdvisor · Goleta, CA to Georgetown, IN

    12 Jan 20182-bedroomPaid $50,003

    Across country move.

    Poor communication. Does not follow through when they say they will call. They do not meet deadlines as promised. They arrive when they want to, not the 2 he time slot as promised. Apparently there drivers do not know how to read maps! Very rude and inconsiderate.