Baileys Moving & Storage

Reviews

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1. M

   Malinda W.

   Source: MoveAdvisor · Fayetteville, NC to Layton, UT

   30 Oct 20223-bedroomPaid $8,000

   Best Military Move I’ve made in 23 years

   The three man team out of the SLC location were the most pleasant and professional team I’ve worked with throughout my entire military career. Thank you so much for your help and great attitudes!

2. C

   Cyndi C.

   Source: MoveAdvisor · Centerville, UT

   11 Sep 20193-bedroomPaid $2,700

   Excellent Experience.

   I have used Bailey's on several occasions, Janel and her crew are easy and accommodating. The crew is careful with my furniture, carpets, hardwood flooring and walls. They take extra care in putting down protection before moving any wheels or furniture on the floors or stairs. They are careful to secure items in the truck and treat my furnishing as if they were their own. I highly recommend Bailey's for your moving needs locally or internationally.

3. K

   Karen L.

   Source: MoveAdvisor

   6 Aug 2013Paid $7,000

   Bailey's Allied Movers in North Salt Lake.

   I have never moved across country before, and I was concerned about finding a reliable company after reading warnings and horror stories online about unscrupulous movers. But when I contacted Bailey's Allied Movers in North Salt Lake, I was reassured and delighted from beginning to end. Jared Jensen, my moving agent, was very professional and knowledgable and drove 180 miles into Wyoming to review my belongings and give me what I thought was a very fair and reasonable estimate.  He was able to give me the exact moving date I preferred.  Allen Bird, the driver, and his crew were extremely careful and responsible with the packing and scheduling.  I was especially concerned about a glass china cabinet which is both heavy and fragile. But they wrapped it carefully in moving quilts, surrounded it in cardboard, and then wrapped it in plastic. It had to go down a set of stairs, up into the truck and clear across country, but it arrived in perfect condition. We had the crew stop in Laramie as well on the way to Virginia to pickup some family antiques in a storage unit there. Maneuvering their huge van, scheduling pick-ups and deliveries for two families in one truck, and managing to get it all to the drop-off cities is a job that requires a lot of different skills. Allen, the driver, was a wonder of organization and driving, too.  The delivery was one day later than he hoped, but it worked out fine for us.  Our family had two drop-off houses twelve miles apart for our load, and Allen accomplished all the complexities with skill and professionalism--and I should add, pleasantness. I felt like he was an old friend by the time we got it all unloaded and had to say good-by. I would recommend Bailey's Allied Movers in North Salt Lake to anyone contemplating a long-distance move. They were the best from start to finish.

4. R

   Ren F.

   Source: MoveAdvisor · Tabernash, CO to Anacortes, WA

   1 Sep 2022Partial movePaid $16,000

   Terrible experience

   We have moved long distance with Allied Van Line several times, so we chose Bailey’s Moving & Storage, an Allied Van Line company, for our move from Colorado to Washington State. Unfortunately, it turned out to be a terrible experience. The pickup went smoothly. However, it turned out that the little packing that was done by the company was quite poor. The items that we packed ourselves (which was the majority) arrived in much better shape than the few items that were packed “professionally” by the movers. The delivery in Washington was a real nightmare. The driver was rude to our new neighbors demanding they move their car even though it was unnecessary. He claimed that protecting our carpet with a runner was not their responsibility. Worst of all they treated our belongings extremely roughly, playing fast and loose and dropping a box from 4ft height right in front of our eyes (it happened to contain a desktop computer). Our mattress was balancing on a box in the truck, half bending downward. When we expressed our shock at its position, the driver said that it would be fine. No, it was not fine. Some buttons that hold the box springs in place popped under the extreme weight. We discovered more and more: our high-end furniture damaged, wood chipped, legs of a table and a bench broke off, another bench with bent legs. Two high-end height adjustable desks came with the lifting mechanism broken, one collapsed. Crystals and glasses broken; printer’s ink splashed all over inside the casing. Our treasured mountain bikes came with bent wheels and damaged breaks. The insurance claim process is laughable. It took 5 weeks before they sent someone to inspect the damage. This was last week and we still have no timeline of when the insurance will make any decision on reimbursement (if any). In the meanwhile, we cannot repair or discard the damaged pieces, or it will void the insurance. Our life is on hold because of a poor job done by Bailey’s Moving & Storage. I would not recommend this company to anyone.

5. P

   Paul A.

   Source: MoveAdvisor · Salt Lake City, UT to Reno, NV

   25 Jun 20193-bedroomPaid $7,600

   Poor packing.

   I worked with Bailey's as a local agent for a long-distance move with Allied. That involved them doing the estimate and packing. They were quick with the estimate and were reasonably priced. Packers arrived early and were done fairly fast. However, packing wasn't as professional as I had expected. Boxes came undone. Tape was barely stuck down. Some boxes were overloaded. There was no bubble wrap. Some boxes were minimally packed. Most boxes bulged. Boxes were piled in doors, over cooling vents, and in hallways, making access difficult. Items were packed that I indicated were not to be packed. Labels were not left for loaders. I was charged the full amount two days before the packers even arrived, not "on delivery" as was indicated it would be. I never heard from the coordinator after the bid except when I contacted him. Nothing on the day of. They acted like everyone knows how to do a long-distance move. After unpacking, I have found antique books simply thrown into a box, books thrown on top of other miscellaneous items, books bent and damaged, single plastic items wrapped in layers of paper and other breakable items with scarcely any, and broken kitchenware. Do not use these people for packing! It was clear the packers just rushed the job to “get out of here early”. The drivers/loaders were excellent and should rate 5 stars, although their truck was much too large to effectively fit anywhere. Unloading wasn’t as smooth because of the different crew - caused damage to interior walls. Overall Bailey's as a company could do with much improvement and especially training in packing.

6. J

   Jennifer W.

   Source: MoveAdvisor · Fort Collins, CO to Tobaccoville, NC

   7 Aug 20223-bedroomPaid $13,000

   Worst experience ever

   Never had such a bad experience. Excuse after ridiculous excuse for why our stuff has not left our home state. Still do not have our belongings. Customer service is non existent. Would literally choose any other company over this one.

7. M

   Mike L.

   Source: MoveAdvisor · North Salt Lake, UT to Noblesville, IN

   14 Dec 20214-bedroomPaid $5,000

   Horrible

   They left a dump in my new toilet without flushing, damaged most of our walls with careless moving , and broke some valuables, and left a mess . Do NOT give these rats your stuff to move

8. B

   Benjamin N.

   Source: MoveAdvisor · Salt Lake City, UT to Dallas, TX

   28 Jul 20214-bedroomPaid $18,000

   Nightmare

   Nightmare. Packers arrived with one experienced individual and 2 clueless 18 year olds doing summer labour. Items were missed, valuable goods smashed, furniture broken and some items packed things they shouldn't. But it gets worse - Baileys uses 3rd party (MSS) for things like disconnecting fridge/washing machines, moving light fixtures and TV.s This firm failed to turn up both for packing and at destination, charges thousands for minor tasks, didn't have the right tools and had an aggressive poor attitude. Don't go near this hot mess. My experience was the absolute worst.

9. C

   Cecilia B.

   Source: MoveAdvisor · Littleton, CO to Minneapolis, MN

   17 Jul 20213-bedroomPaid $12,188

   Bailey's Allied Centennial Colorado Movers

   In February 2021 we booked our move needing storage for 3 months. After meeting Norm Ihme we felt comfortable to pay a deposit and scheduled pick in Colorado. The furniture was picked us as promised on March 3 and 4th. On May 13 th, we notified Norm Ihme of the final address and to move on or as close to June 15, our closing date. We signed the paperwork and paid in full. Our contract stated It would be loaded on 6/14 and delivered in 5 days. On 6/16 the driver,nice man, very hardworking, called to say he would deliver on Saturday, June 19th, and," oh by the way" he had not been able to get all of our furnishings. The person assigned to our move, Austin did not call to tell us of the problem and quickly passed us to someone who said they would speak to us every day--that has not happened either. On June 19th driver did deliver, boxes of china, no china cabinet, no beds, no sofa, no chairs, no table --and they describe the books and company china and clothes were "our main shipment" to prevent fines from federal agencies. Since that time Baileys cannot, will not, give us a date the furniture will be picked up and delivered. On Friday, June 9, they said Allied "home office" had given approval for "crating" and sending by a 3rd party. Since this the message 8 days ago, no craters available and no movers available. It has been 6 weeks and if we complain, they say we are being abusive --that they do not want to hear about our missed work or inability to get settled. Either this is the most mismanaged furniture moving company out here or they have lost our furniture. They will not allow us to speak to anyone but "customer service, who are trained to say, "there is nothing we can do" and no, you cannot talk to the owners. They have our furniture and they have our money. We cannot plan travel, we cannot set up our offices. I know it is a busy time, but if they could not deliver, they should have said that at the beginning.

10. K

    Kim B.

    Source: MoveAdvisor · Chicago, IL to Salt Lake City, UT

    26 Jun 20214+ bedroomPaid $10,000

    Moved to Utah

    I have heard they are a good moving service within Utah, if you are well known or famous. For the rest of us, a disaster. We had so much damage, it’s mind boggling. We also have quite a few items missing. I don’t know if they were stolen/broken or they tried to hide it/didn’t fit in a box they were packing, so they threw it out. Some items missing were valuable and others were parts to things, making sone furniture and other items ruined. They packed their trash & empty tape rolls though for me to throw out. Would NOT recommend this company. Even antique items I specifically told them how to pack were damaged & not wrapped well. Some items that were breakable had no paper at all. Most paintings and framed items were damaged in corners. Worst move ever, and I am sad about family items ruined. I can buy a new couch, but I can’t replace family pieces or pictures passed down.