Bekins Van Lines

Reviews

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1. J

   Jessica M.

   Source: MoveAdvisor · Rio Rancho, NM

   20 Sep 20191-bedroomPaid $4,000

   Excellent packing job.

   I moved from Rio Rancho NM to Kent WA on Sept. 4. Brian and Mike (based out of ABQ) packed my apartment and did an excellent job. They were professional and courteous through the entire process. Thank you Jessica M.

2. D

   Deb T.

   Source: MoveAdvisor · Chicago Heights, IL to Salem, AR

   7 Sep 20192-bedroomPaid $10,000

   None Better in Illinois..

   Bekins/Boerman's Van Lines, out of Woodridge, Illinois is fantastic!! I have used their services twice, the second time for an interstate move from Illinois to Arkansas, and both time I was VERY pleased with their services. I used the services of their free in home estimator, Mr. Joe Hagemaster, and his estimate was dead on, not a penny more, as opposed to the on line estimator that is so very imprecise. I even trusted them to carry my brand new Jeep Renegade, and they delivered it without a mark on it!! Excellent estimate, flexible scheduling, great communication, perfect and timely delivery..and every employee, from the estimator, to the drivers, and of course the loaders and unloaders, were kind, courteous, and VERY professional!! Every question I asked was answered precisely (and I ask a LOT of questions!!) and truthfully. I don't go out of my way to leave reviews very often, but when I experience top notch service, I want others to have the opportunity to experience the same. If you need to moving services in the state of Illinois, or an interstate move FROM Illinois, I HIGHLY recommend Bekins/Boerman's Van Lines out of Woodridge, Illinois. I have used other moving services in the past, but NONE can compare to the quality and professionalism of Bekins/Boerman's from Woodridge, Illinois. :).

3. M

   Marilyn H.

   Source: MoveAdvisor · Green Valley, AZ

   3 Jan 20202-bedroomPaid $5,600

   Move from AZ to WA State.

   The packers were outstanding in Arizona. Had much precious glass, mirrors, lamps and paintings and none was broken or damaged. Crew loading was also exceptional as was driver who took it the whole way. Rec'd load when they said they would deliver and accomodated a day delay to suit me. Crew unloading were very hardworking and competent. Some of the wrapped furniture had rub damage but not bad. They did break the leg on a dresser and it probably cannot be repaired. They put a screw in it to hold it on which is unattractive but functional. A piece of veneer was also torn off in a wrapped cabinet. I do not consider most of the damage unmanageable except for the leg on the dresser. All in all, while not a perfect move, it was a good one.

4. D

   Dasean M.

   Source: MoveAdvisor · Orlando, FL

   21 Sep 20212-bedroomPaid $725

   LOCAL MOVE

   Had a scheduled move, they showed up 45 minutes late, damaged some personal items. Cost was ok compared to other companies just wish the service was better.

5. C

   Courtney M.

   Source: MoveAdvisor · Wesley Chapel, FL

   17 Aug 20224-bedroomPaid $14,000

   Deceptive and Sloppy

   Please run from this company! This has been a horrible experience for our family! We moved from Texas to Florida. On moving day, I took the “team leader” through the house and showed him what to take. There was a pile of things in a separate area. Most was not packed or labeled for moving. They were told not to take these items and verbalized understanding. They did anyway, resulting in many important items being damaged. They also carelessly wrapped and secured our furniture resulting in significant damage to a dresser, desk, and dining table. We had to pay extra for our grand piano to be moved as we were assured it would be packed and transported properly. They lost pieces to it! It isn’t usable until it is fixed. Claims process is horrific, they spend most of their time and energy figuring out how not to take responsibility! It has been 53 days and it still is not resolved. They refuse to give the full value replacement for many of the items that they damaged (We had the Full value replacement option with $0 deductible). On top of that, our contract states all furniture items are to be disassembled and reassembled at delivery destination. Many furniture items such as a full bed frame, entertainment center, and bookshelf were just left in pieces. A plastic bin of screws and furniture pieces were left in our kitchen and we had to figure out what went with what. They are very responsive to get the contract but they do not complete the job and then do not take responsibility. I am trying to prevent another family from having the stressful, expensive, and terrible experience we have had. Bekins website bloviates about their fabulous customer service and their protection programs. It is all a scam. Please, please choose another company for your moving needs!

6. D

   Diana L.

   Source: MoveAdvisor · Carlsbad, CA to Kalamazoo, MI

   16 May 20224-bedroomPaid $18,052

   Lie and Cheat their Customers

   We moved from California to Michigan. I paid extra for insurance. They damaged many items. Please see photos below. The truck driver offered to pay for one broken table and I said no worries I’ll file a claim. I filed a claim and they said they didn’t pack these items. When they did pack these items. Then they came back and said that my items were already damaged. Not only that but they didn’t even box or bag my expensive mattresses. I had custom pieces broken and antiques broken. I knew they would not be able to replace these items so I kindly asked for repairs not replacements. I go nothing but them telling me over and over that they were previously damaged or that they didn’t pack them. I even just asked for the extra $500+ dollars I paid for the insurance back and didn’t get that either. I have made four large moves across country. I have never had an issue with repairs previously. This company is terrible. DONT USE THEM. RUN AS FAST AS YOU CAN. Their sales people talk smack about the other companies to get you to feel like they have your best interests at heart. They don’t.

   Response from Bekins Van Lines

   Hello Diana, We're sorry to hear about these issues with your move; thank you for bringing them to our attention. I have made our Customer Service Department aware of your concerns so that we can better serve our customers in the future. I have been in touch with the Claims Department, and your claims adjustor reviewed your file after the initial settlement offer was not agreeable with you. The adjustor sent a letter with the updated settlement, which is to be followed up with a check to the address we have on file. If you have further questions or concerns, please reach out to your adjustor.

7. D

   Daniel E.

   Source: MoveAdvisor · Long Beach, CA to Grand Haven, MI

   24 Jun 20213-bedroomPaid $13,000

   Theft of belongings

   DO NOT hire this company to help you move! We used Bekins to move from Long Beach, CA to Michigan. At first things seemed to go ok despite the packers refusing to wear masks (this was in the height of Covid last September). Little did I know, only some of our items were being loaded on to the moving truck. When the truck arrived in Michigan there were several items missing. When I say several, I mean over $3,000 worth of mens clothing and a large container of loose change I would conservatively estimate to be $300. I would've never guessed someone would steal pennies, nickels, dimes and quarters but sure enough...... it disappeared. I immediately reached out to Bekins to express my frustration and unhappiness and they agreed to do a "trace". Of course they did not find anything because my belongings never made it onto the moving truck! Now we have filed a claim and they have denied it because it was 1 day late. Someone working for Bekins stole my belongings and now Bekins will not do anything about it. Like I said, DO NOT use this company..... their employees can't be trusted and neither can anyone in management.

8. E

   Elizabeth C.

   Source: MoveAdvisor · Great Neck, NY to Port Saint Lucie, FL

   7 Oct 20202-bedroomPaid $8,800

   Move from NY to FL.

   They are the worst movers. They stuffed all my belongings in a small truck. Never explained the insurance options to me. Rushed me to sign off the paper at origin and at my destination. They lost a carton, damaged my furniture, ruined my small carpet with water damage, and broke my husbands expensive printer. I had receipts for all the damage worth around $4000. The offered me $60. They estimated my move at $5500 and charged me $8800. The are horrible.

9. L

   Lindsay S.

   Source: MoveAdvisor · Prescott Valley, AZ to New River, AZ

   13 Aug 20203-bedroomPaid $5,500

   Awful Awful Awful!!

   If I could give them negative stars I would! This was a horrible experience from start to finish. We hired Bekins to do our move from Prescott, AZ to Phoenix, AZ. When the crew showed up to pack and load things in the van, the crew consisted of an elderly gentleman, a VERY pregnant woman and two teenagers who were absolutely useless. The packing took (easily) twice as long as it should have. Next, the amount charged to our card was almost $1,000 MORE than what was quoted. Which they never even talked to us about, just went ahead and charged the card. I disputed this with my bank, but because the contract says it may vary "some" after pick-up, they are pretty much able to charge whatever they want. I called the office multiple times trying to get an itemized reciept and the receptionist just told me "I'll get to it when I get to it". I still, to this day have never received the itemized receipt I asked for. Then, the DAY they were supposed to deliver our goods, I get a call from their office AFTER they were already supposed to be there saying if I didn't pay another $2,000, they would not release our goods for delivery. I already had help waiting for the delivery, so I was forced to pay the money to get our things. I have contacted a lawyer to try to recoup some of these thousands of dollars in extra charges. But I felt complelled to try to save someone else from this insanity.

10. M

    Marshall S.

    Source: MoveAdvisor · Austin, TX to Danbury, CT

    10 Aug 20203-bedroomPaid $6,500

    Awful!!

    Myself and my brother in laws were the crew as no help was ever found. The driver was here from 8am - 6pm. One of my brother in laws worked hand in hand from 9am until driver left With all assembly and furniture movement and everything. My other brother in law was here from about 2pm until driver left, and I was here all day. Bekins mentioned to my wife over the phone that we’d be reimbursed $50/hour for everyone who helped, but by email they contradicted themselves and said that it wasn’t per person, but overall. Additionally, we really fee like Bekins let our driver down too. They were not able to get him a crew. Or a shuttle (which he ended up not needing). I paid out of pocket for him to get an Uber to scope the street out to verify he didn’t need a shuttle. And we also bought him lunch and dinner as well as gifted him a $100 gift card for sticking with us the entire time with no support! It was the only way we could show our gratitude to Freddy. But the whole ordeal set everyone back. The truck arrived Thursday afternoon but could not secure the resources for the Friday delivery. Our original plan was to move in Friday and have family support to unpack Saturday so that today we would be settled enough to return to work. But instead we moved in Saturday and were then without family support, meaning we had to try to unpack with 3 children and no help. So we had to take an additional day off work to accommodate that. And my brother in law who was here all day was just finishing his own move (we are renting from him, so he moved out and we moved in). So he lost a day of moving into his own place to help us. Bekins reply was that we just wait for Aaron to call us, but it doesn’t feel like there will be much in the way of compensation for the inconvenience this has caused not only me but my extended family as well. Everyone we speak to with Bekins seems either not communicated within their own ranks (right hand doesn’t know what the left hand is doing) or takes any questions we ask as a personal attack of credibility. As we are in Connecticut where there is mandatory 2 week quarantine for people coming from Texas, we have been here for 1 week and had to effectively reset our quarantine period due to having to act as the crew for our driver, who is an exposure risk given the nature of a truck driver stopping at truck stops etc.. this reset of quarantine is forcing us to also reschedule any Personal items like school tour for registration for our kids as well as securing times to transfer our car and drivers licenses locally. From beginning to end, it’s been an awful experience. The driver wasn’t originally available for our locked in load date so another crew was dispatched with a shuttle where it would sit for 2 days. That crew was 2 hours late and didn’t have tools to disassemble furniture!! Also tried shaking my hand while it was already mentioned to the company that I’m. Immunocompromised and were in the middle of a pandemic!