17 Aug 2022 · MoveAdvisor
1.0 out of 51.0
Please run from this company! This has been a horrible experience for our family! We moved from Texas to Florida. On moving day, I took the “team leader” through the house and showed him what to take. There was a pile of things in a separate area. Most was not packed or labeled for moving. They were told not to take these items and verbalized understanding. They did anyway, resulting in many important items being damaged. They also carelessly wrapped and secured our furniture resulting in significant damage to a dresser, desk, and dining table. We had to pay extra for our grand piano to be moved as we were assured it would be packed and transported properly. They lost pieces to it! It isn’t usable until it is fixed. Claims process is horrific, they spend most of their time and energy figuring out how not to take responsibility! It has been 53 days and it still is not resolved. They refuse to give the full value replacement for many of the items that they damaged (We had the Full value replacement option with $0 deductible). On top of that, our contract states all furniture items are to be disassembled and reassembled at delivery destination. Many furniture items such as a full bed frame, entertainment center, and bookshelf were just left in pieces. A plastic bin of screws and furniture pieces were left in our kitchen and we had to figure out what went with what. They are very responsive to get the contract but they do not complete the job and then do not take responsibility. I am trying to prevent another family from having the stressful, expensive, and terrible experience we have had. Bekins website bloviates about their fabulous customer service and their protection programs. It is all a scam. Please, please choose another company for your moving needs!
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