Best Choice Moving LLC

Reviews

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1. R

   Robert C.

   Source: MoveAdvisor · Sherman, TX to Olathe, KS

   8 Aug 20243-bedroomPaid $5,000

   Move from Texas to Kansas. Single worst experience of my life

   Company subcontracted with Jackson Moving. Bait & switch scam. Bid $5k but quote turned into $10k at home morning of move. Changed what they would and wouldn't move. My parents are 80 & 78 and they were preying on elderly. All good on front end then awful on back end. DO NOT USE THIS COMPANY!

2. L

   Laurie T.

   Source: MoveAdvisor · Beaumont, TX to Mobile, AL

   22 Jul 20241-bedroomPaid $4,100

   crooked

   we moved my daughter with Best Choice Movers, paying them to pack up her items, transport, and unload from the truck. They charged us an extra $200 because the apartment was more than 75 feet from where the truck could be parked. They also broke two lamps and a bowl. The worst thing is that they stole items, and when I reported that to them, they said that we'd have to report that to the police, and we'd have to prove that the missing items were ever there in the first place, and that they couldn't do anything about it, and couldn't accuse their movers of theft. DO NOT HIRE THESE PEOPLE!

3. S

   Sharon R.

   Source: MoveAdvisor · Morro Bay, CA to Salem, OR

   15 Jul 20242-bedroomPaid $6,172

   long distance from CA to OR

   Need a zero star option! DO NOT USE!!! Charged extra for special boxes not provided so expensive art frame that movers packed was broken, failed to properly wrap furniture so GOUGES and breakage, boxes I packed and clearly marked with arrows for up packed sideways and upside down in truck causing breakage, several other lost and broken items, not responsive, and a constantly increasing estimate. A very negative experience!!!!!

4. A

   Ava S.

   Source: MoveAdvisor · Tampa, FL to New York, NY

   15 Jun 20242-bedroomPaid $3,000

   Scammers********DO NOT USE THEM*****

   Long story short, hired them for a move from Fl to NY.. I was quoted 3,000 plus and the day of the move they doubled my charge to almost $7,000 dollars! I removed items from the pre determined list before they came and added nothing more. The mover that came was abrasive, unprofessional and intimidating. I called the office first asking for a refund … I was told by Hope that another lady would call.. two weeks later no call. I called back multiple times and left messages. I then called back saying I would need someone to come back out because my items are still being held hostage in a State I no longer live in and I relied on them for the move because they talked a good game. No response. They have my $1400 and did no work. I will be perusing this further because this is a scam and I will ensure other naive customers understand how they conduct business.

5. C

   Chris H.

   Source: MoveAdvisor · Summerville, SC to Burleson, TX

   12 Jun 20244+ bedroomPaid $10,000

   Terrible Company! Bait and Switch!

   Need a 0 star option. First be aware these guys are just brokers. They sub out the actual packing and shipping. But the issue is they lowball you with an estimate based on your call with them, get you to sign a NON-refundable contract with 30% down. Then when they show up, or just before, they tell you it was underestimated for the cubic feet and you will have to pay about double!!! I made them move the agreed upon amount for the contract price, and about half my stuff was left for me to deal with myself! But I have learned this is a typical technique the industry uses so beware. Deal with a well known moving company and not one of these dishonest brokers!

6. A

   Aulora C.

   Source: MoveAdvisor · Sioux Falls, SD to Minnetonka, MN

   17 Apr 20241-bedroomPaid $5,000

   AWFUL -100/10

   I had an absolutely awful experience trying to use this company. I was moving to a border state four hours away. Initially everything was smooth, first guy I talked to was easy to work with and personable. There was a follow up call with a different man who was rude and condescending, should have decided to use a different company right there. It was a few days before the big day and I get a call from the actual company that Best Choice actually hired to move my stuff called and told me it could be up to two weeks before I could receive my items. I panic called best choice and asked how that was possible since I was only moving 4 hours away, they told me to check the box that I can receive the items the next day and essentially cross my fingers. So the moving day arrives, radio silence from everyone. I call to check on the status and best choice had no answers, there 24/7 line is useless. The actual company they hired to move just didn't answer all 24 of my calls. The moving truck never showed up. The next day I get a call from them telling the truck was there last night and tried to call me. I never received a call from anyone and called best choice moving in a panic. They told me the moving company had sent "proof" they were there. They had pinged their location and sent proof they called me. When I asked for them to send me proof they had conveniently already deleted it. They offered to use the deposit I had payed to use for another move. The woman I talked to insinuated that I lied about never receiving the call, what would I benefit from doing that? Added stress to an already stressful move? Makes total sense. As if I would ever use this company again. Moving companies have to be reliable, Best Choice Moving is the most unreliable company out there. Steer clear.

7. D

   Dinh T.

   Source: MoveAdvisor · Ardmore, OK to Salt Lake City, UT

   1 Apr 20241-bedroomPaid $3,400

   Not an official moving company

   This is a broker company that subcontracted my move to a 2 star company called “Cosmos Transport” and that was a complete nightmare. Please avoid this company at all costs as they will test your patience and cause you stress and anxiety.

8. J

   Julia A.

   Source: MoveAdvisor · North Houston, TX to Orange, CA

   9 Feb 20241-bedroomPaid $789

   DO NOT BOOK WITH THEM!!!!!!!! THEY SCAM

   Do not book with these people because they will scam you for your money and then not give you your deposit back even though they said they would. I spoke with Michael and he told me over the phone that I had 72 hours BEFORE my move date to get a full refund of my deposit and now they’re scamming me out of almost $800 because I found found out that they’re scammers and I’m not using them anymore. I had been trying to contact them for days about my cancellation and no one was getting back to me and they all want to just keep telling me that someone will get back to me or someone will reach out to me, but I kept trying with the billing department lady, which there is only one person apparently, she was never getting back to me. I finally got a hold of her and when I tried to talk with their with her she was EXTREMELY rude and unprofessional. She was laughing at me, talking over me, and having an attitude and telling me that I was not going to get my money back. These people don’t care and then they get mad because I figured out their scam and I want my money back then they said that I have an attitude and they’re not going to help me. How would they feel if they were out $800. They obviously don’t care because they do this to everyone. I see it on their reviews now. I’m so mad I didn’t see it before but please please please read these reviews because they will screw you over and take your money from you.

9. S

   Shaina S.

   Source: MoveAdvisor · Southfield, MI

   5 Jan 20241-bedroomPaid $3,695

   Is there a negative star

   I should’ve listen to actual moving companies versus this broker. Never again. On top of the crappy communication and constant run around with the less than subpar moving company , my furniture still isn’t here. Been waiting since December 13, it’s not Jan 5. My things have been sitting for weeks for no reason. On top of that this mysterious shuttle fee due to my things being held on a trailer in which wasn’t placed on a trailer. Save your money and choose an actual moving company. Cost me more money having to buy new things than paying a real company the money and having my things in time. They make it seem like you’re a burden to them. How is this a legit company. I don’t want service from people who can’t communicate, check up or give me any follow through. They should be ashamed to be in business.

10. A

    Ann E.

    Source: MoveAdvisor · Scottsbluff, NE

    28 Dec 2023StudioPaid $2,570

    The negatives reviews that you have read please believe it avoid

    This company is not a direct moving company it's a agent. So the agent have to make its commissions. The agent asked me for the size of the box I gave it to him he told me that I can only have 40 box for that truck. I made sure it was less than 40 box. Come to find out when the people came to pick up the box they charge me additional $500. And they told me that they would pick it up November 30th to December 2nd The pickup was not made until December 19th and I'm still waiting. I would advise you to just find a main movers not a agent. The sad thing about it I had packed all my things and it was in front of the garage waiting for the people to come and get it. The people that came and got it was saying how this was one of the easiest pickups because everything was packed and ready to go.God bless this company but I would never use them again.