17 Nov 2024 · MoveAdvisor
1.0 out of 51.0
Best Choice Moving is the WORST moving company we have used in over 40 years.
They have adequate drivers/movers who tried to put things in carefully and that is the best thing I can say about them. Hence the 1 star.
The broker (Jordan Smith [the sales person] at Eagle Moving) originally said everything would be transported to NM and stored there and then we'd have our items within 2-3 days but we waited over 3 weeks for the delivery, which came from Nevada instead of New Mexico. He lied about everything he told us. We would call them and they kept saying that we would be the next to be delivered. All the while we were sleeping and eating on the floor.
When the cartons and furniture were delivered, we then saw how damaged things were. Most of the cartons that WE packed very well, were damaged and torn and/or retaped, or not at all. About 5 or more were water logged and just broken open. Plus a metal file cabinet was wet on the botom, thereby rusting. The movers delivered it like that and placed it down on the floor with out telling us about the rust and we later had to clean a rust stain on the floor. At least 4 pieces of furniture were badly damaged. 1 of these pieces of furniture "WAS" an Antique over 150 years old and is no longer an Antique, which was my Grandmother's Hope Chest totally made of Cedar wood. One of the legs was torn off of its from the base ( and this had to be repaired to the tune of $100. 1 Dresser over 67 years old,also had a leg torn off. Another dresser, had its bottom half totally destroyed and lastly a small 2-shelf unit's back was torn off. Plus lamp shades inside boxes were destroyed as well as many things were delivered water logged.
They biggest complaint we have with the mover was that they said we had damage insurance which supposedly came with the cost of the move, but we will NEVER EVER see a cent for the damages. We can't get in touch with them because they will not even answer the phone (to us) anymore and nor will they answer an email. And the insurance company they use cannot be contacted.
Subsequetly we filed a claim with CSIPros (www.csipros.org) in Coral Springs, Florida,77-CSI-CLAIM (772-742-5246) Ext. 50. After many back and forth emails and an extensive online claim process supplying pictures and describing everything they offered us $24.00 and asked us the sign something that siad we would no longer pursue any other type of litigation. Needless to say we did not sign this.
So DO NOT use this company for your long distance moves or any moves unless you're LOOKING for problem(s), nor their "Broker" Eagle Moving Company.
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