Best Interstate Moving and Storage

Reviews

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1. K

   Kathryn C.

   Source: MoveAdvisor · York, PA to Sarasota, FL

   2 Aug 20191-bedroomPaid $3,000

   Moving from PA to FL.

   The company name says it all. They are the best! The sales agent, Zack, was extremely helpful and patient as was the customer service manager, Jasmine. They follow through on everything so that your experience is as stress free as possible. I would recommend them to anyone planning a move. They provide exceptional service.

   Response from Best Interstate Moving and Storage

   Hi Kathryn, thank you for your feedback. We strive to provide exceptional service on each level of the move. We're pleased to hear your move was a success. Please keep in mind our referral program to where you can receive a $200 Amazon giftcard for each referral that uses our service. We wish you the BEST moving forward.

2. M

   Mike N.

   Source: MoveAdvisor · Jersey City, NJ

   30 Jul 20191-bedroomPaid $3,200

   BIMS Relocation, great job!

   Very nice job indeed. Stephanie, Jasmine and Helix Transfer and Storage were efficient, responsive and always very helpful. It was difficult to book an elevator for moving out of my high-rise apartment, but the team at BIMS and Helix were responsive and made a big effort to get the job done on-time! The team did a great job of packing up and making sure everything was safe and secure. Delivery was very quick and the team was professional and efficient.

   Response from Best Interstate Moving and Storage

   Hi Mike, thank you so much for feedback. We're ecstatic to know you were pleased with the service both teams provided. Please keep in mind our referral program to where you would receive a $200.00 Amazon giftcard for each referral that uses our service. Again, thank you for entrusting Best Interstate Moving + Storage with your relocation. We wish you the BEST in your future endeavors!

3. A

   Alise D.

   Source: MoveAdvisor · San Jose, CA

   28 Jul 20194+ bedroomPaid $20,000

   Done under pressure.

   Best Interstate saved me from a horrible cross country move. I called 6 months before our move and was given amazing customer service and info. I didn’t book at that time because of other issues. 5 months later our move was falling apart and I called them back. They pulled together a packing and loading crew for 2 separate locations and a truck to move it all on one of the busiest moving weekends of the year! They were available to answer questions as needed, and the crew they used on both sides of the country were professional and awesome to work with.

   Response from Best Interstate Moving and Storage

   Hi Alise, thank you for your feedback. We strive to provide exceptional service on each level of the move. We're pleased to hear your move was a success. Please keep in mind our referral program to where you can receive a $200 Amazon giftcard for each referral that uses our service. We wish you the BEST moving forward.

4. T

   Tom Z.

   Source: MoveAdvisor · Boston, MA to Los Angeles, CA

   19 Jul 20192-bedroomPaid $13,000

   Excellent service and efficient move.

   Mike was super helpful with setting up our move across the country and he was quick to answer and questions we had and fixed any snags that occurred prior to the move. CAprelo was timely and even though there was a minor delay they were quick in informing me and staying within the delivery window.

   Response from Best Interstate Moving and Storage

   Hi Tom, thank you for your feedback! We take pride in equipping all of our employees the proper tools necessary to provide our customers exemplary service. Please keep in mind our referral program, which includes a $200.00 Amazon gift card for each person you refer to our company (unlimited). We wish you the best in your future endeavors.

5. D

   Denise H.

   Source: MoveAdvisor · Prospect Heights, IL to Rancho Cucamonga, CA

   18 Jul 20191-bedroomPaid $4,800

   Interstate move.

   I was moving across the state after being in the same state for 30 years and a very stressful situation was made much more bearable by the wonderful customer service I received from Tequela. I cannot say enough good things about Tequela! She was totally amazing from start to finish, was there with me at every step of the way and I could reach her at any time and her response time was exceptional. This company gave me the best quote and stayed pretty much true to it. There were a couple of snags, I had to pay little extra because they could not bring a semi into my apartment complex but that was a small price to pay for the excellent packing and delivering. Nothing was broken everything was done very fast and the guys were all very professional. I highly highly recommend this company !!

   Response from Best Interstate Moving and Storage

   I was moving across the state after being in the same state for 30 years and a very stressful situation was made much more bearable by the wonderful customer service I received from Tequela. I cannot say enough good things about Tequela! She was totally amazing from start to finish, was there with me at every step of the way and I could reach her at any time and her response time was exceptional. This company gave me the best quote and stayed pretty much true to it. There were a couple of snags, I had to pay ** extra because they could not bring a semi into my apartment complex but that was a small price to pay for the excellent packing and delivering. Nothing was broken everything was done very fast and the guys were all very professional. I highly highly recommend this company !!

6. T

   Theo

   Source: MoveAdvisor · San Francisco, CA

   29 Aug 20191-bedroomPaid $5,600

   Easy Move.

   Best Interstate successfully moved me from the midwest to the west coast. After having previous moves go bad, I was relieved to experience such professional care. I would recommend Best Interstate Moving and Storage to anyone looking for professional service and care in their move.

   Response from Best Interstate Moving and Storage

   Thank you Theo for your feedback. We're pleased to know that you were satisfied with the services that were rendered for all parties that were involved with your relocation. Please keep in mind our referral program that allows you to receive a $200.00 Amazon gift card for each person you refer and uses our service. This is unlimited! We wish you the very BEST in your future endeavors.

7. M

   Michele M.

   Source: MoveAdvisor · Memphis, TN to Raleigh, NC

   9 Aug 20194+ bedroomPaid $20,000

   Moving.

   Professional and efficient. Coordinated moving and storage of household goods and a car. Found specialty services to deal with the pool table and grandfather clock. Online inventory tool easy to use.

   Response from Best Interstate Moving and Storage

   Thank you Michele for your feedback! We're pleased to know you enjoyed your relocation as much as we enjoyed servicing your relocation needs. Please keep in mind our referral program that allows you to receive a $200 Amazon gift card with each person that you refer and uses our services. We wish you the BEST in your future endeavors.

8. J

   James G.

   Source: MoveAdvisor

   26 Aug 20191-bedroomPaid $4,300

   Move from WI to SC.

   Best Interstate had availability for my short term scheduling requirements. The gentlemen, truck driver, and helper were all on time. Packing and loading all the items, they were on task during the whole time and were courteous and considerate. For the items that needed moving blankets and final preparations before the move, the team quickly packaged all of the items securely. The customer service team did an excellent job monitoring the progress of the move on the day of the pack and load as well as drop off. As far as areas of improvement, the damaged item claim paperwork was delayed by over a month. I still have not been able to complete and submit this form. Two of my wooden pieces of furniture sustained cosmetic scratching that will require repair. I did not anticipate for my items to be damaged based on the price point of this service relative to others.

   Response from Best Interstate Moving and Storage

   Thank you Jamie for taking the time to submit your feedback. We certainly will use this as an uptraining opportunity for the entire company. If we may be of any further assistance please contact our office at 561-377-3877. Thank you.

9. E

   Edward B.

   Source: MoveAdvisor · Prosper, TX to Sunset Beach, NC

   8 Mar 20253-bedroomPaid $13,500

   Sham & Rip Off Organization

   This company is a scam organization and should be avoided at all costs! We have moved 9 times on long haul moves and once it was to Germany and back and we have never experienced this type of incompetency. Mitch, the original point of contact kept harping on Interstate being one of the top movers on the Forbes list. We made the huge mistake of using them and it was a disaster. They are a broker and not a moving company. They contract out to a local moving company. In previous moves, a rep from the company always came to our home and did a thorough inventory and took photos of our personal goods to be shipped. Interstate says they do everything over the phone. We talked with Mitch and went over our inventory list and he quoted a price of $9300 for the move. He said that between 4-7 days before the move date that someone would call and go over the inventory list again to verify how much was to be moved. Within a week, the estimate increased to over $11,000...and we actually sold some items that were not going to be moved. The morning of the move, they said the truck would be arriving between 9:00-11:00AM. It didn't arrive until 11:30AM and it was dispatched from the Austin, Texas area which is over 3 hours away. When we researched the company they chose, Panthers Moving & Storage, we saw they had horrific ratings and Yelp said they were under investigation! We live in the Dallas/Fort Worth area! They couldn't find a more local moving company? They had to use a company locate over 3 hours away? As soon as the driver entered our home, he did a quick walk through of our home and it became clear by his actions and attitude that he didn't bring the right equipment to fit all of our household goods! I kept asking if he was sure he could fit all of our stuff on this 26' Budget rental truck and he never confirmed that he could. There were calls to Interstate and Panthers for the next few hours trying to find out what they were going to do and they basically lied and would not accept accountability! The cost of the move now became $13,500! The cost increased by over $4000 in one week! The Compliance manager actually told me and my wife that it was our fault and our responsibility to decide what goes on the truck and what doesn't!!! 8 hours later, I was asked to come out to the garage and was told that they could not load anymore items on the truck. I looked around and there were numerous items that could not be loaded and we would have to leave them! These were not small items. We had to leave a 6'x4' work bench, a 9' ladder and a 20' extension ladder. Two tables from the back porch, a 6' metal locker that held power tools and misc building supplies, a leaf blower, tool box and a few other items. Really! How would you feel if the moving company you trusted didn't bring the right equipment and you simply were expected to leave your personal items behind and there was NOTHING we could do!!! My wife literally stood in the garage and cried! When we were signing paperwork and the truck was ready to depart, my wife walked through the kitchen and started pulling out drawers to see if anything was left and there were whole drawers of kitchen utensils, knives, forks and other items that were overlooked! we had to dump them in a garbage bag and stick them in our car. Neither Interstate not Panthers took any responsibility for this fiasco. The Compliance Manager, who blamed the entire episode on us said she would elevate this situation and get back with us and three weeks later, there has been NOTHING done. Interstate is a rip off company that cheats you out of your money. Moving is one of the most difficult, stressful and vulnerable times in your life and they are simply predators that screw you and then brag that they are on the Forbes list of the best companies! Stay away from them and do your homework.

10. Z

    Zarya D.

    Source: MoveAdvisor · Whitesboro, TX to Rochester, MN

    3 Sep 2023StudioPaid $2,500

    Rude on the phone

    I had called simply to get information for an approximate estimate of what a full service mover would cost. I answered the questions I was asked, and because I was not ready to set up a service, the representative I spoke to felt the need to "teach" me about my options. He then started to question if his services were in my budget because I paused after the quote and insinuated that I would need someone else to pay for the move because I could not afford his services. I then, again, said that I appreciated the information he had given me so far, and that I was still collecting information from different companies as well as places like UHaul where you do it yourself. To that he responded "Good luck with your move. Jesus christ woman" and hung up on me. All I was asking for was a quote, which he successfully provided. But the attitude I was met with because he wasn't able to close the sale was so unfounded and disrespectful, that to anyone who is just trying to compare costs, look elsewhere.