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Recent reviews

E
8 Mar 2025 · MoveAdvisor
1.0 out of 51.0
This company is a scam organization and should be avoided at all costs! We have moved 9 times on long haul moves and once it was to Germany and back and we have never experienced this type of incompetency. Mitch, the original point of contact kept harping on Interstate being one of the top movers on the Forbes list. We made the huge mistake of using them and it was a disaster. They are a broker and not a moving company. They contract out to a local moving company. In previous moves, a rep from the company always came to our home and did a thorough inventory and took photos of our personal goods to be shipped. Interstate says they do everything over the phone. We talked with Mitch and went over our inventory list and he quoted a price of $9300 for the move. He said that between 4-7 days before the move date that someone would call and go over the inventory list again to verify how much was to be moved. Within a week, the estimate increased to over $11,000...and we actually sold some items that were not going to be moved. The morning of the move, they said the truck would be arriving between 9:00-11:00AM. It didn't arrive until 11:30AM and it was dispatched from the Austin, Texas area which is over 3 hours away. When we researched the company they chose, Panthers Moving & Storage, we saw they had horrific ratings and Yelp said they were under investigation! We live in the Dallas/Fort Worth area! They couldn't find a more local moving company? They had to use a company locate over 3 hours away? As soon as the driver entered our home, he did a quick walk through of our home and it became clear by his actions and attitude that he didn't bring the right equipment to fit all of our household goods! I kept asking if he was sure he could fit all of our stuff on this 26' Budget rental truck and he never confirmed that he could. There were calls to Interstate and Panthers for the next few hours trying to find out what they were going to do and they basically lied and would not accept accountability! The cost of the move now became $13,500! The cost increased by over $4000 in one week! The Compliance manager actually told me and my wife that it was our fault and our responsibility to decide what goes on the truck and what doesn't!!! 8 hours later, I was asked to come out to the garage and was told that they could not load anymore items on the truck. I looked around and there were numerous items that could not be loaded and we would have to leave them! These were not small items. We had to leave a 6'x4' work bench, a 9' ladder and a 20' extension ladder. Two tables from the back porch, a 6' metal locker that held power tools and misc building supplies, a leaf blower, tool box and a few other items. Really! How would you feel if the moving company you trusted didn't bring the right equipment and you simply were expected to leave your personal items behind and there was NOTHING we could do!!! My wife literally stood in the garage and cried! When we were signing paperwork and the truck was ready to depart, my wife walked through the kitchen and started pulling out drawers to see if anything was left and there were whole drawers of kitchen utensils, knives, forks and other items that were overlooked! we had to dump them in a garbage bag and stick them in our car. Neither Interstate not Panthers took any responsibility for this fiasco. The Compliance Manager, who blamed the entire episode on us said she would elevate this situation and get back with us and three weeks later, there has been NOTHING done. Interstate is a rip off company that cheats you out of your money. Moving is one of the most difficult, stressful and vulnerable times in your life and they are simply predators that screw you and then brag that they are on the Forbes list of the best companies! Stay away from them and do your homework.
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Z
3 Sep 2023 · MoveAdvisor
1.0 out of 51.0
I had called simply to get information for an approximate estimate of what a full service mover would cost. I answered the questions I was asked, and because I was not ready to set up a service, the representative I spoke to felt the need to "teach" me about my options. He then started to question if his services were in my budget because I paused after the quote and insinuated that I would need someone else to pay for the move because I could not afford his services. I then, again, said that I appreciated the information he had given me so far, and that I was still collecting information from different companies as well as places like UHaul where you do it yourself. To that he responded "Good luck with your move. Jesus christ woman" and hung up on me. All I was asking for was a quote, which he successfully provided. But the attitude I was met with because he wasn't able to close the sale was so unfounded and disrespectful, that to anyone who is just trying to compare costs, look elsewhere.
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K
27 Aug 2023 · MoveAdvisor
1.0 out of 51.0
I never write bad reviews, this company was the worst I've ever experienced. Why are their mixed reviews on them? Because they’re a BROKER, not a moving company, so you have no way of knowing which company they will farm your move out to. Blake Johnson my sales rep who assured me they are great, gave me a total bait and switch. As soon as I signed the contact and paid, the nightmare began. I also see they responded below, but I have already reached out to them to no avail AND to their 3rd party insurance company which is totally worthless. They’ll tell you your items are insured to get your business, but then say it’s 60 cents on the dollar for a claim, which basically means nothing, $4 on a $200 speciality lamp I have that they broke in half. They assured me everything would be on time, and assured me they'd be in communication, and that they are very careful with my things. That was NOT my experience at all. Their customer service rep was so rude, hung up on me multiple times when I was desperate, didn't give a care in the world that I was without all my belongings for weeks on end, and they were so late delivering that everything came the night before my new job. My stuff arrived broken, stained, the boxes were so badly manhandled they were dented in and some were collapsed, my mattress was barely covered in plastic as they drug it across the ground, which by this point had multiple holes in the plastic …. and I pointed out the damage and stains to it. My standing desk no longer works, my bottom dresser drawer now catches, they broke a $200 lamp, scratched my music speakers, all kinds of things. So I was told at least I could file an insurance claim to make it right. For thousands of dollars worth of damage, they offered me $48 for the claim... let alone the fact that the claim took hours to complete. What a waste, what a terrible experience, I would NEVER USE THEM again. And I asked many questions up front, to try and mitigate the horror stories I've heard about movers. Sad to say, I got taken and they pretend to have the best track record, but once they have your things in transit, they stop caring, stop calling back, what a bait and switch company. :( And "owner" please don't respond by saying to contact you if there's anything you can do. I already did... multiple times. It seems there is a reason your company has a terrible rating with the BBB. What you can do to make this right is reimburse the damage you caused to my items. I’ve already reached out many times… but no response, just like it was when I was moving. :(
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K
6 Aug 2023 · MoveAdvisor
1.0 out of 51.0
Not only did your company scam me on the job price by increasing the cubic feet on pick up costing an additional $3200 dollars but on the day of the move it is very stressful and you send a new bill of lading via email....at that point everything is packed and I am forced to sign the BOL on my phone (which I did not read) my fault there I should have taken the 30 minutes to read the contract instead of just signing it. I was never told that by using a credit card for that payment I would incur an additional charge of $250 dollars. If I had known that I would have said wait right here and I will go, get cash....2nd valuable lesson learned from this awful experience with your company. Today I get a text message from 631-401-7385 saying he will be delivering my stuff tomorrow (Sunday) starting at 8 am. I received this text at 430 pm on a Saturday. Let's put aside the fact that my original contract with Brett from Americas Moving and storage stated that my stuff was moving to TBD-carrier storage. 3rd valuable lesson don't believe anyone at your company. I was also never told upon pick up that I would have a delivery date selected at random that I never requested because when I spoke to Brett at Americas Moving and storage, I told him I wanted to store my belongings for at least three months. So why would I ask...Then I get the call today that my stuff is coming starting at 8am tomorrow...mind you i am in an air b&b until the middle of October which is why i wanted my stuff stored for 3 months at the original conversation. Now I have my stuff coming and nowhere to put it I called America's Moving and Storage and US interstate and rail (not sure that these two companies exist or are one in the same. I talked to 3 different people who weren't even sure who they were working for because they each said at different times in our conversations that they were one in the same. So long story short I left my apartment in Roselle NJ on July 14th thinking my stuff was safe and sound and going to storage for at least 3 months now I am told that my delivery is going to be tomorrow, and it can't be changed without incurring an additional delivery fee based at on the cubic square feet. I was told by your agent that my best and cheapest option was to get my own storage unit now with 14 hrs. or so before start of delivery at 8am on Sunday morning I was told it was cash upon delivery or postal money order....now I don't know who has 2 thousand dollars just laying around for a delivery they weren't expecting until they contacted the moving and storage company in Oct for delivery and the banks and post offices are closed and I was told there would be no exceptions. So I scrambled to get a storage unit, notify both companies, sent text messages to the drive with a delivery address and contact info for delivery Which there has been no response. I have no idea where my stuff is, or in fact that it will be delivered tomorrow Sunday starting at 8am (had to arrange people to be there since I can't be there) I am scrambling to get cash together and waiting to hear back from someone!
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D
21 Sep 2021 · MoveAdvisor
1.0 out of 51.0
This company was a nightmare! Their hard sell to get a deposit was terrible and they didn't show up on the day I paid $250 extra to guarantee. They offered no help and just said they canceled my move and was on my own. I'm reporting them to BBB. DO NOT TRUST THIS COMPANY. The buyer of my property worked with me but could have thrown our family out on the street. I did get my full deposit back but the emergency cost was of fining someone else doubled my moving costs. Just say no to Best Interstate Moving and Storage
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