Black Belt Movers

Reviews

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1. K

   Kim H.

   Source: MoveAdvisor

   11 Jul 2023Partial movePaid $300

   Lack of professionalism

   It cost $140 more to move one piece of furniture and eight boxes due to their talking and dawdling. I left a phone message about the overcharge and have not heard back after three days. In addition, one mover picked up my cat without asking, and even after I told him to put her down - he did it again! Disrespect of my wishes and lack of professionalism.

2. N

   Nancy T.

   Source: MoveAdvisor · Fremont, NE

   6 Nov 20222-bedroomPaid $830

   Didnt move everything

   We moved 22 blocks and the morning of the move they got to my home and said they had no tools so my husband had to break things down for them. When they got to new house they brought furniture in and left it, didn't put it back together because my husband took apart, what else were we supposed to do. I asked where is my washer and dryer they said they didn't have time they had another job to do. We ended up paying more money out to have someone move furniture in our house and put together and move the washer and dryer. I complained several times and they basically blamed us. You get what you pay for, if i move again or know anyone moving i will NOT recommend them.

3. P

   Paula K.

   Source: MoveAdvisor · Elkhorn, NE

   2 Nov 20224-bedroomPaid $2,300

   Disappointing management

   We moved 3 weeks ago. 3 miles distance between houses. I had reserved 2 trucks and 6 movers knowing I have a lot of heavy furniture and over 100 boxes. They came out 4 weeks before the move to quote and I received a call from their corporate team that I only needed 1 truck for my move. I told them I wanted 2 trucks and the day of the move they showed up with 1 truck and 3 movers. Started loading the truck at 8:30. The driver called his manager and said they needed extra help and was told by his manager that the customer got what they requested and no help would be sent. On the 2nd trip, the movers were exhausted and got sloppy and that is where the damaged to my furniture started. They didn’t wrap things in full and scratched multiple pieces of furniture, broke a leg off of our entertainment center, broke a lamp shade in our new house and damage entryways into the house from hitting it with furniture. At 645, we let the movers go and had to rent a uhaul for 2 days and finish the move ourselves. I was highly disappointed and called the 800 number and got someone in another town, I asked to have a manager call me and never received a call. 2 days later I called the Omaha office and asked to speak to the manager and was told one wasn’t available, I left a message to have my call returned. No phone call ever received, however I got an email saying that they received a message that I had damaged and was refusing to fill out the claim online. 3 weeks have gone by and they sent someone out to repair our furniture and all he could do was use markers to fill the scratches. I mentioned to him that I was still waiting for the manager to call me back and when he went back to the office to get his markers to repair our damage, he mentioned to the manager and returned with an email address for me to reach out to her. $2300 later, I am disappointed with the company and don’t recommend them due to the management of the company.

4. C

   Clint A.

   Source: MoveAdvisor · Omaha, NE

   20 Apr 2022Partial movePaid $450

   Shady and deceptive

   We called them for our house move and the movers were great and prices reasonable. Then we called them back to move a piano the previous home owners left. They assigned to call to a shop that was nearly half an hour away when another shop was less than half the distance. Then they arrived with no equipment needed to move a piano. I got a bill that was almost as much for moving our house just to move 1 item and much of that was not necessary time. They have passed the blame around and did nothing to try and make it right. The movers themselves were nice and professional but the corporate attitude and unwillingness to accept their mistakes is very disappointing. If I would have just used them for my home this would be a 4 or 5 star review but if you have something large like a piano or gun safe I would stay so far away from this company, they will rip you off and not ever apologize.

   Response from Black Belt Movers

   For full disclosure, unfortunately, Clint continues to post false and misleading information – and he is a small business “predator”, others may know them better as “Karens” or “Kens”. He tried this on Facebook, but when we posted a detailed response, he promptly took his review done. We can only assume, Clint did not want his “friends” list to see how dishonest he is, and how he was called out for that behavior. Could his friends have seen that post, and not been surprised by his actions? We will provide that same courtesy to anyone wanting to hear the call recording that will counter every single claim Clint had, so please email us at customercare@blackbeltmovers.com. Clint can continue this charade, but we will continue to defend our company. As a small business, we deal with people like Clint on a regular business, and they are called “predators”. He claimed all this would go away for $100, when it simply comes down to Clint, knowingly and deceptively posting false information, even after being provided a call recording countering every claim he made in other reviews. We have hard-working and honest people, and Clint does not care about those people and only cares to further whatever agenda he has. Clint cares about trying to get $100, simply because he wants to receive money back, however, his argument for that $100 is based on lies and false statements, and he ignores all evidence to that. As a business, we are not sure why Clint has acted in the manner he has, and why Clint wants to spend so much time spreading false information and cannot understand why he would conduct himself in such an unprofessional manner.

5. J

   Jillian K.

   Source: MoveAdvisor · Omaha, NE

   26 Oct 20212-bedroomPaid $795

   Lost my couch cushion

   Movers charged me for when they disappeared for 20 minutes,wereslow and lost my couch cushion. They refunded me 195 for a 2grand sectional that I can't use anymore.

6. C

   Caleb L.

   Source: MoveAdvisor · Omaha, NE

   18 Aug 20213-bedroomPaid $300

   They destroyed my floor! No Refund, No Apology!

   BlackBelt Movers damaged my wood floor a day before our Open House and they don't seem to care. The movers who showed up looked very young and I could tell they were inexperienced because I had to explain to them how they could get large objects out of the door. They started on my treadmill and for 30 minutes they could not figure out how to get it out of the house. I then heard a lot of laughter and decided to go check on them and what I found is they had scratched my wood floor and they didn't even apologize. What had happened was instead of picking up the treadmill they decided to just push it on the floor which scratched the surface bad. I then had to help them figure out how to get a treadmill out of the house which is sad because these guys were supposed to be the professionals. I followed up with customer service and specifically wanted to talk with a Manager of the Omaha Operations for BB. I was told the manager’s name was “Tim” and he was in a meeting. I called back the next day and Tim was again “in a meeting”. I could never get a hold of Tim and I got the feeling he didn’t want to be bothered by a customer complaint. It’s been almost 2 months now and I finally got an email from customer service explaining they will not refund me any money for damages, and they are considering this case “closed”. The service from this company was horrible and I tried to give them an opportunity to make things right. They simply state that “inherit risk in potential damage anytime a company is doing the type of work we do”. What they fail to admit is they will hire anybody to move things and they don’t care about what kind of damage occurs. If you are considering BlackBelt movers then please remember YOU HAVE BEEN WARNED!

7. M

   Mary C.

   Source: MoveAdvisor · Omaha, NE

   28 Jan 20211-bedroomPaid $600

   Damages

   Damage was done at my former residence due to negligence on the movers actions. I filed for damages however after 2 months nothing has been done. Reckless workers cause damage!

8. D

   Dustin S.

   Source: MoveAdvisor · Omaha, NE to Yutan, NE

   17 Dec 20204+ bedroomPaid $960

   Employees were under the influence.

   Got a quote from the company to move a few appliances, beds, and loveseat from my home, as well as load up a storage unit and unload it at my new home. The rest had already been moved to a storage unit and needed loaded from there to my new home 1-2 miles away. The quote I was given seemed very reasonable. The day the 1st crew showed up, they marked down 8:30 as their start, but did not show up to my home until 9:20. When they walked in they stank of weed and were clearly under the influence. They began wrapping items and moving them. This took about an hour to get everything loaded. From my old house to my new house is about a 20 min drive. Crew departed before I did. I arrived at my new residence and crew showed up 25 minutes after I did. So their trip took between 45-50 minutes..... Once at my home it took them over 3 hours to unload their truck. In the meantime I watched 1 member in particular joke about the drugs they were smoking, and saw him partake out by the moving truck. By the time the truck was unloaded we are at the quoted time and not even touched the storage unit. I asked them to leave as I didnt want this kind of behavior around my kids or my wife (who ironically is a drug court officer). And I didnt want to pay for any more time that was clearly getting drug out intentionally bc of their state of being under the influence. Upon them leaving we found most of our items had damage, they broke water line in kitchen for fridge, broke a table leg and chair leg and tried to hide it. Took my wifes mirror off of her dresser and lost the bolts, ripped part of my door frame and trim off, hit holes into the wall. Per their company policy I had my mattress in a mattress bag... the crew took it out of the bag to carry, drug it on the ground and got it dirty and tore a hole in it, they also left a huge bulge in the springs from bending it. They also broke my deep freeze and i had to have an appliance specialist come fix the switch that they broke off. When we went back to the house we were moving from to finishing vacuuming We realized that the crew had "hidden" their energy drink cans in a closet up stairs and spilled them on the carpets staining them. I had to rent a carpet cleaner to try and remove the stains before the new buyers took ownership the next day. I called and reported all this to the company and did not recieve a call back for a day or 2. When I got a call back the manager I was told there was a zero tolerance policy and bc of "Covid" they didnt notice the employees had been using drugs.... he offered to send a different crew to move the rest of my items and said the other employees were no longer employed. The new crew showed up and did a fantastic job, this is the only reason I have given 1 star. They moved 4-5 times as much as the first crew and did it in under 2 hours! Submitted damages and waited to hear back for the 5 business days that website said it might take. After 14 days(10 business days). I emailed the company again and also contacted my credit card company to put a hold since my damaged items had not been repaired and i had not been reimbursed for the carpet cleaner and freezer repair. This finally got the company's attention and i was told that they could do nothing to help with repairs until I reissued the payment..... Use this company with caution, I thought this would make moving much easier and it turned out to be nothing but a headache.

9. A

   Amie W.

   Source: MoveAdvisor · La Vista, NE to Omaha, NE

   17 Dec 20191-bedroomPaid $570

   Short Move to Storage Facility.

   I personally will never use this company again. I received unacceptable customer service from a member of management, broken & stained furniture, and a storage unit that I personally repacked. Make sure you're reading the correct reviews. Do your research.

10. E

    Emma B.

    Source: MoveAdvisor · Wahoo, NE to Omaha, NE

    18 Mar 20193-bedroomPaid $2,500

    Don't Use Black Belt Movers.

    BEWARE OF BLACK BELT MOVERS I never have posted a review like this, but I want to warn everyone who considers using them. I also want to note that my mom and I just lost my dad and brother and this is literally the last thing in the world we want to deal with. But it is hugely important everyone should know what a terrible company this is. On March 1st they moved my mom’s house and we didn’t have a great experience at all. They hugely underestimated the cost of the move which was frustrating. We paid almost 1000$ over what they originally quoted. The workers were not careful at all and we ended up with a ridiculous amount of broken items. They became very careless during the end of the move because it was such a terribly long day of moving. The second huge problem was the loss of jewelry and t.v. My mom had a huge chest of drawers and they told her it would just be saran wrapped and moved, no drawers would be taken out. So my mom wrapped all of her jewelry and put it in the top drawer. Once the movers got this piece of furniture to the room at the new house, my mom cut off the saran wrap and opened the drawer and the jewelry was gone. The t.v that was sitting directly on top of the dresser is also gone. My mom is heartbroken. Thankfully she didn’t have anything highly valuable but she had a TON of everyday wear jewelry and sentimental jewelry that my dad got for her. It is all completely gone now, at least 4,000$ worth. We, of course, have searched the whole house and through every box. The jewelry and t.v is nowhere to be found. I have waited to post this review because I wanted to be 100% sure it wasn’t still in the house. We called the moving company when this all first happened and of course, they denied it and were so completely rude. We are also making a police report as the moving company instructed us to do. I also think an interesting thing to note is that the following day of my mom's house move, my house was moved by the same company. They had moved everything into the new house and had left. Then two minutes later one of the guys came running up with my TV in his hands and he had said it was in his truck ( this was a black belt mover pick up truck). The t.v wasn’t wrapped up at all or anything. I find that very distressing as well. So please be warned and be very careful if you decide to use this company I would highly recommend NOT using it.