Bold Moving and Storage

Reviews

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1. M

   Marjory S.

   Source: MoveAdvisor · Hockessin, DE to Jackson, NJ

   6 Jun 20223-bedroomPaid $4,700

   Keep it up

   Very Great company, accompanied with our schedule as we had to move soon.. I highly recommend this company and would definitely use Bold Moving and Storage again.. the crew was fast and efficient!

2. J

   Jaydon R.

   Source: MoveAdvisor · Reston, VA to Haines City, FL

   6 Jun 20223-bedroomPaid $5,600

   They exceeded my expectations

   Bold Moving and Storage helped moved my parents out. Outstanding work and very reliable and super quick. Very pleased and my parents were happy.

3. K

   Keenan H.

   Source: MoveAdvisor · Rockland, DE to Wilmington, DE

   5 Jun 2022StudioPaid $1,000

   Nice Team

   Best experience with Bold Moving and Storage I've ever had, highly highly recommend! Leading up to the move I had so many questions and I got quick attentive responses each time. All correspondence was handled with the same contact which I find helpful as I've dealt with a series of miscommunications with other companies providing a different contact each time.

4. J

   Javonia M.

   Source: MoveAdvisor · Chesterfield, VA

   4 Apr 20264-bedroomPaid $1,300

   RUN! Ghetto company called me out my name

   if I could give 0 stars I would! this is the absolute worst moving company EVER! RUN FAST! customer service is horrible! and they are a bunch of scams! So initially I booked with an other company and I wish like hell I kept them, but I priced around and came across these bums and bc they were cheaper I went with them. the first phone call with Isabella was good no issues booked my move I told her what I needed which I as a 26 ft truck bc I'm moving a 4 bdrm home. she confirmed that I was getting that a 3 movers. a 3 hr min was required ok cool, so the next day I called bc I never received a call from an arrival time. I was told I would get a call soon but don't have one at the time yet. So nearly 9 pm I get a call from Cora stating my arrival window I then asked if I didn't use the full 5 hrs i wouldnonlybgwt charged for what I used , she put me on hold and then came back and said her manager said its a 5 hr min. I said that's not what I was told l. She then brought him in from the jump he was unprofessional and saying bc of the size of my home it's going to be 5 hrs or more I saidnthats not my wue I just wanted to confirm what I asked about not needing that much time bc my husband had already started moving some items. He then said bc it's Saturday and a holiday weekend and ppl want to be with their families. so o called ur company and asked if u all were availab and u all said yes. so bc im booking ur company for a business that u all said u were available for me as a paying customer have to bare that! that's absurd so moving day movers are great no issues, until my husband noticed they were packing the truck pretty quickly and had to do two runs. So mind u we didn't see the truck until it was unpacked the second and last time. my husband seen that it was still a bunch of furniture left on the truck he thought it was ours. ine of the livers said that they had another drop after ours they had picked that up and had to drop off in GA. my husband said so wait half the truck was already filled before so that's why it tools two runs bc u all aren't Ben packing our items in a full truck! the movers said they weren't aware we dint know that he thought we were told. What kind of supposedly professional business would do some mess like that! so they charged us for 6 hrs for a job that according to their own movers said would have only taken 1 trip not two so obviously that would've been less money. So I called the company and the guy which was the same asshole from the day before answers the phone saying hello no greeting or anything I had to ask if it was bold movers. smh so I inform him of my distaste for what we just found out and he proceeds to say well it was an 8 hr job and u only paid for 6 which was not the case at all. We paid for 6 bc that's how long it took but it would've only taken about 4 with 1 trip. So hes overtalking me and trying to negate the fact we didn't have a full 26 ft truck. so bc I'm getting no resolve and obviously otp with someone that knows nithing about professionalism or customer service I become very upset. This POS calls me a B**** and a C***! yes he called me out my name I told him I would be suing him and he said sue me then b****! When I say disgusted was an understatement only a coward would call a woman out her name and talk like this over the phone bc if this happened in person im sure it would've bc my husband would have knocked every tooth out his head! And tbh after I told him he was livid which is an understatement bc my husband may have went to jail tonight bc that's how mad he was. So DO NOT BOOK WITH THIS COMPANY THEY ARE HORRIBLE! pay more and get better service! bc these ppl are ghetto!

5. T

   Tammi D.

   Source: MoveAdvisor · Sorrento, FL to Bloomfield, NJ

   10 Dec 20253-bedroomPaid $7,000

   RUN!!!

   RUN!!!! Raining? No problem. We'll load up your stuff, wrap it in a wet blanket and let mold and mildew grow the entire trip. Need a little more time? No problem, we'll store it for free for 30 days and then reload all the heavy boxes on top so they literally tumble off the truck. Nice floors and walls? No problem. We'll get those scratched up nice and good for you. Turn in a claim? No problem. We'll tell you we'll process it within 30 days (but we won't) then we'll significantly undervalue the damage and offer you next to nothing. Damage done to your home? Not covered. PLEASE!!!! Find yourself a different moving company!

6. N

   Nancy M.

   Source: MoveAdvisor · Hampton, VA to Rogersville, TN

   18 Jun 20234-bedroomPaid $10,000

   NIGHTMARE - Move from VA to TN

   I booked this company after a recommendation from a co-worker. they arrived later and I had the timeline down or so i thought. I talked to the first person who asked me what items i wanted moved that did not fit in a box which i provided. i had a room filled with boxes and told him 30-60 but my husband told me i had more like 90 so i called him back to let him know. they were to packup everything. on the friday before the move i called to verify that they would pickup on monday, we would travel to TN on tuesday and then deliver on wednesday. sunday at 7PM before they were to packup i got a call saying they would pack me up on wednesday. he said i had agreed to a 3 day window. nope not my understanding. i had family who were meeting me at the new house and they were already in town waiting for the unload on wednesday. my husband and i agreed it was more important to be at the delivery to make sure items were there. i couldn't get them to tell me when they would arrive in TN and if i had things would have been a lot different because i would have stayed in VA until they packed but thinking they were going to pack up and drive straight to TN we went ahead. i had a friend agree to meet them and long story short about 1/3 of my items were left behind or misplaced. I was told i got a truck that was to small. sorry i didn't order the truck the guy must not have known what a 4 bedroom house holds. there was nothing left in my 2 attics not even a box. i received a TV with no power cord so now i have to get a new TV. A 4 shelf stand with all the spacers broken. dresser mirror arrived undamaged just no way to mount the mirror because pieces were left behind. my leather couch now has scratches on it because while carrying it in they dropped it two times. my friend got them to put the large ladder on the truck and then when he was not there they took it off and left it by the house. a neighbor told us about it when they saw it. the friend has made two trips bring us items and another trip will be needed. that is after anything was was a cleaning or bath product was left behind. even items like my shower gel that was in plastic bins. my tooth brush charger, my shower chair, vaccum just t o give you a few examples. I'll never recommend this company and if i could give them a zero i would. oh one last thing be sure they don't pick option two for items damaged.

7. C

   Catherine L.

   Source: MoveAdvisor · Raleigh, NC to Jersey City, NJ

   13 Nov 20224-bedroomPaid $8,000

   A nightmare

   The movers arrived late the first day and played with our tv or their phones . The second day they arrived at 10am and finished at midnight with my help. I put my stuff in boxes with the name of the room in it (something they didn’t do and no member on it). At the end they threw our stuff in the truck saying they never lost anything. They put our stuff in storage and while we had agreed on a date, delivered it 20 days later. And surprise: a lot of broken and lost objects (3 boxes and two pieces of bathroom furniture plus a step ladder) This company is a nightmare To be avoided

8. J

   Joanna D.

   Source: MoveAdvisor · Philadelphia, PA to Rocky Mount, NC

   8 Aug 2022Partial movePaid $3,100

   AWFUL-STAY AWAY FROM THIS COMPANY

   The worst business I have ever worked with. They will be very responsive initially to get your money and then screw you around. Movers initially had been requested on a Wednesday, was told instead they were coming on a Thursday between 8-12. Wednesday night they "updated their time" to come between 1-3 (had to drive 8 hours after this). Move out was fine on June 30. When contacted over the July 4 weekend they said they did not have me on schedule for delivery for the upcoming week, despite that this had been promised while booking. They then stated they didn't have a timeline for when my items would be delivered and it could take up to 30 days. 30 days !!! I had communicated with them during booking that I was going to be out of the state for the second half of July and some of August, so needed advanced (24 hours) notice if they planned to deliver, so that I could arrange to drive back and be available. The manager was incredibly rude to me and just kept offering excuses. 19 days went by without any update on delivery and then on a Tuesday at 2pm I got a call that my stuff would be delivered THAT DAY in 5 hours. I don't know many people who can magically cancel work day of to be available , but apparently that is what they thought was reasonable. My husband who is a doctor and was on call for the hospital had to switch shifts last minute to be available since they told me they would leave my stuff on my front porch if I wasn't there. When they arrived, an hour later than they said, they broke a piece off my peloton and when I discussed this with customer service they never sent me a claims form like promised. Would never use again. Don't make the same mistake I did. Reporting to Better Business Bureau and warning as many as I can.

9. M

   Marianne W.

   Source: MoveAdvisor · Trumansburg, NY to Middleton, MA

   13 Jul 20222-bedroomPaid $7,100

   Long-distance move

   “Relax, It’s Just Stuff” Is what we were repeatedly told this past Saturday July 9th, 2022 when we called the owners of Bold Movers, Josh and Chris, to notify them that the contents of our truck were in complete disarray and the 3 men unpacking it were handling our carefully pack and beloved items with immense carelessness. “Relax, it’s just stuff, we have a claims department that deals with this” was a frequent phrase used, by a MOVING company, a company that exists for this single purpose and states on their website “Moving isn’t just about stuff. It’s about memories.” We started our move a day late on June 29th after we were told our truck had broken down en route to us on our assigned moving day. This is one of those unfortunate but understandable events so we just worked extra quickly the next day to get the house we were moving out of packed and tidied up before the new owners arrived. In our initial phone conversations with Sharon from Bold Movers we were told our truck would be a day or 2 behind us to let us get to our destination and be prepared for the truck’s arrival at our rented storage unit. 10 DAYS later, after multiple inquiries, our truck arrived to our storage unit. But it was not our truck. It was a different truck than the one that we had seen being packed with our items in it. During that 10-day period our items had been unpacked and then re-packed into a new truck with no notification or consent from us that this was happening. When the truck arrived to our destination and was opened there were boxes strewn about, toppled over, crushed. Our larger furniture items were laying in awkward positions or on their side with all weight distributed unevenly on fragile legs, armrests, and other delicate areas. As the 3 men started to unpack our truck it became clear that they did not know how to efficiently and effectively move items. When we expressed concern about this during our phone conversation that day we were told that “They are in training” as an excuse. But there was no training, the men barely spoke to each other. There was no working together. They carried huge and heavy items independently, never 2 men to move anything. Heavy boxes and furniture were hoisted up in to the air and thumped down on dollies, or just dropped. Our large antique chest of drawers was attempted to be pick up by 1 man, turned on its side placing all weight on 2 wooden legs, one of which, unsurprisingly, snapped off. Boxes labeled “fragile” and “this side up” were knocked over and upside down. Multiple wooden legs of furniture are completely broken off and some we have been unable to find. Wheels are missing off of antique furniture, we found one wheel on the floor in the actual storage unit. Both the washer and dryer have large dents in the metal that were not previously there and we actually witnessed one of the movers attempt to move them down the storage facility hallway by violently shaking them back in forth and scraping them along the concrete floor to move them by himself. Boxes were dropped, dragged and thrown despite our begging them to be more careful. The owners of Bold Movers told us that because we packed our own boxes “you probably didn’t pack them right and no insurance company is going to reimburse for incorrectly packed boxes.” We assured him that the boxes were packed incredibly carefully, tight, to the top and very internally supported. We have previously packed boxes traveling from California to Massachusetts in a large move and those items arrived intact so how is it that in a move less than half that far from New York to Massachusetts nearly every box has damage to its exterior and interior? Josh at that point asked me what I do for a living, I wasn’t sure why that was relevant but I told him I’m an Emergency Room Nurse, to which he aggressively responded “Do I come to your work and tell you how to do your job?” There was also profanity used and directed at me in this same conversation. We did so much research on moving companies before we decided to go with Bold Movers, mostly because they have a Better Business Bureau accreditation, and they were initially very friendly and informative on the phone. They were a little more expensive than others but we went with them with the expectation that their performance would reflect this. It did not. Sadly, after the unpacking began we felt we needed to record and photograph what was happening in front of our eyes. Through our initial shock and disbelief we recognized that this was truly unbelievable and because our only response from the owners was accusatory, condescending and aggressive, we needed to document as much as possible. In addition to all the damage caused by the carelessness of this company we still have multiple items that are missing and unaccounted for. The company has NOT contacted us about making this right.

10. S

    Samantha M.

    Source: MoveAdvisor · Annapolis, MD to Columbus, GA

    17 Jun 20222-bedroomPaid $4,000

    Horrible experience all around

    Hands down, the absolute worst experience I have ever had with any company in my life. Just some of my issues: A) complete lack of communication, even when they had my items in storage and couldn't tell me where they were; B) severe damage to furniture and boxes, some to the point where they actually re-packed them and tried to pass them off as my original boxes; C) absolutely no remorse or accountability for the damage when addressed and aggressive bullying when I decided to file a claim; E) no adherence to the promised schedule on either end of the move, and no communication to explain delays.