Brightline Moving & Storage

Reviews

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1. D

   Danielle P.

   Source: MoveAdvisor · Damar, KS to Monroeville, PA

   17 Aug 20222-bedroomPaid $4,935

   Well worth it

   They arrived on-time, were courteous, polite and efficient. They came prepared on moving day with all the right accessories. They were careful with my personal items as well.

2. G

   Gary C.

   Source: MoveAdvisor · Avenue, MD to Fort Lauderdale, FL

   16 Aug 20222-bedroomPaid $5,074

   Great customer service

   The team was extremely prompt, worked incredibly well together, had great personalities and were very considerate and polite, and they knew what they were doing! Their communication was upfront!

3. S

   Steven C.

   Source: MoveAdvisor · Venice, LA to Gilroy, CA

   15 Aug 20222-bedroomPaid $4,693

   They handled it seemingly with ease

   They worked well as a crew and did everything I asked and more. Couldn't have been more polite or more caring! Thank you, guys. Look forward to having you back!

4. S

   Sammy E.

   Source: MoveAdvisor · Cambridge, KS to Louisville, KY

   13 Aug 20221-bedroomPaid $1,280

   Efficient and very professional

   Communication, estimate, professionalism, efficiency all of it was first rate quality. Truly are the best at what they do. They are definitely worth every penny!

5. J

   Jason C.

   Source: MoveAdvisor · Daleville, IN to Paducah, KY

   12 Aug 20223-bedroomPaid $7,693

   Very careful and diligent

   They were on-time, careful with furniture and got the job done within the amount of time that had been estimated. There is no nickel and diming. It was one of the most painless moves ever.

6. P

   Paul M.

   Source: MoveAdvisor · Versailles, CT to Honolulu, HI

   8 Aug 20223-bedroomPaid $7,963

   Smooth move

   I would recommend them to anyone who is looking for excellent customer service and professional movers. Amazing team of movers showed up on time, organized, wrapped everything with care, and did no damage.

7. D

   Daniel E.

   Source: MoveAdvisor · Ramah, CO to Springfield, VA

   5 Aug 20222-bedroomPaid $3,980

   Amazing mover

   My furniture and kitchen utensils were relocated with such consideration and skill that I would gladly suggest their moving service to anybody who needs stuff transferred in a trustworthy and secure way.

8. C

   Christopher J.

   Source: MoveAdvisor · Peoria, AZ to Carthage, MO

   5 Nov 20224-bedroomPaid $20,000

   Brightline moving and storage over charge

   The people at Brightline Moving and storage were very nice over the phone, but they keep moving you to a different person as the process goes on. When I got to the guy who gives you a rough estimate based on what you tell him over the phone, how high your stack of boxes is, how many bedrooms, how many beds and etc, the guy told me it would be about the same cost or a little less than using Uhaul. The bonus is that they come and load and move your items for you. I fell for what the guy said, so I signed up, had to make several large payments to several different people and let me tell you, it cost way more than Uhaul, I spent around 20,000 dollars to move from Arizona to Missouri, the persons that helped me from their company lied to me and were fast, smooth talkers. If I would have used Uhaul and hired some day labor on both ends it would have cost only about 5,500 dollars. To top it all off they charged me for a whole semi trailer when it was only half full, they started loading the already half full semi trailer before I had a chance to see the other half load that was already in there and like a fool I said wow, its already half full and gave them props for loading so fast, I was really amazed. I really felt like a fool on the other end in Missouri, the guys that delivered used a Hertz rental truck that was half the size of the long semi trailer that I paid for. The guys unloading in Missouri for us said that the guys name is Alex and he is know for ripping people off like he did to me. I can't rememer the name of Alex's company but the guy was a lieing cheat and had me sign and inital a long form with yellow and pink paper. This is iron clad and protects them, in other words once you sign up with the company and sign all these contracts with different sub contractors you are stuck and it does not matter how you complain, they got you by the you know whats. So if all this was not enough stuff to deal with, it took about over 2 months to get are items delivered on the other end in Missouri and plus they broke items, I guess the guy, Alex unloaded our items at his storage in Las Vegas, which is where where the final company that picked up our items had to get our items with their Hertz rental truck to deliver to us in Missouri. Why not just deliver our stuff to Missouri?? Anyway, I wrote all this so that hopefully it will save someone else all this grief. I will never use a moving company ever again and it was a very costly lesson, so don't make the same mistake because I know there are many other companies out there like Brightline moving and storage out there, Good Luck.

9. C

   Chris N.

   Source: MoveAdvisor · Nashville, TN to Bloomfield, NJ

   20 Aug 20222-bedroomPaid $4,200

   Avoid at all costs

   Brightline was supposed to move my 2BR house from TN to NJ. Needless to say, that never happened and I ended up driving across the country in a box truck. Fiance and I spoke to Person #1 (not saying names here) on the phone and I was sent an estimate by email. What should have been Red Flag 1 was that the person I spoke to on the phone and the name on the e-mail account didn't match. Number wasn't bad, but wasn't the lowest we had gotten. Person 1 said they would guarantee a pickup date and delivery date, which is what sold us. Paid the deposit, think all is good. Two weeks out, QC calls. We will call them Person #2. We modify stuff to the inventory and #2 emails us and we see items that were in as 1 line item from #1 are now 5 items when #2 put it in, raising the price higher. #2 also told us our pickup window, which is against what #1 and us agreed to. He calls us back saying that #1 is now in trouble for promising a delivery date and, that for half their normal fee, we can get a guaranteed date. I stupidly paid it as I was in a bind. Was told to expect a phone call from dispatch the night before our move with a time. Big surprise, no phone call and no answers when calling Brightline the night before the move. #2 on the day of our move tells us they weren't able to make the guaranteed date happen and we would be back to the window, but they would still make the delivery happen. Day #2 of our window, no one calls or shows. No answers past "Someone will call" when we try to get information. Come day #3, we are calling Brightline non stop for information about whats going on. Getting no where. We are then informed that our truck has "broken down" three hours away and the crew had to get a ride into town to notify their dispatch as there was no cell service. They would not be picking up until the next day and would miss the delivery window. Ended up getting a rental truck last minute and driving. #2 was very quick to point out that their pickup and delivery windows were non-binding and technically they were within contract still. They did not offer a full refund for services not rendered, claiming they had already dispersed money. Seems like an issue between them and their carrier, but now it was my problem. To this day, no one from Brightline has called me to resolve this. Don't use them.

10. S

    Sabrina H.

    Source: MoveAdvisor

    16 Aug 2022Partial movePaid $3,900

    Scammers

    I wish I could give a zero …. Please please look at the Better business bureau before using them. They will quote you one thing and charge 2-3 times the amount when you get them. They never call back to make amends give and explanation or revisions. They do not give refunds