5 Nov 2022 · MoveAdvisor
1.0 out of 51.0
The people at Brightline Moving and storage were very nice over the phone, but they keep moving you to a different person as the process goes on. When I got to the guy who gives you a rough estimate based on what you tell him over the phone, how high your stack of boxes is, how many bedrooms, how many beds and etc, the guy told me it would be about the same cost or a little less than using Uhaul. The bonus is that they come and load and move your items for you. I fell for what the guy said, so I signed up, had to make several large payments to several different people and let me tell you, it cost way more than Uhaul, I spent around 20,000 dollars to move from Arizona to Missouri, the persons that helped me from their company lied to me and were fast, smooth talkers. If I would have used Uhaul and hired some day labor on both ends it would have cost only about 5,500 dollars. To top it all off they charged me for a whole semi trailer when it was only half full, they started loading the already half full semi trailer before I had a chance to see the other half load that was already in there and like a fool I said wow, its already half full and gave them props for loading so fast, I was really amazed. I really felt like a fool on the other end in Missouri, the guys that delivered used a Hertz rental truck that was half the size of the long semi trailer that I paid for. The guys unloading in Missouri for us said that the guys name is Alex and he is know for ripping people off like he did to me. I can't rememer the name of Alex's company but the guy was a lieing cheat and had me sign and inital a long form with yellow and pink paper. This is iron clad and protects them, in other words once you sign up with the company and sign all these contracts with different sub contractors you are stuck and it does not matter how you complain, they got you by the you know whats. So if all this was not enough stuff to deal with, it took about over 2 months to get are items delivered on the other end in Missouri and plus they broke items, I guess the guy, Alex unloaded our items at his storage in Las Vegas, which is where where the final company that picked up our items had to get our items with their Hertz rental truck to deliver to us in Missouri. Why not just deliver our stuff to Missouri?? Anyway, I wrote all this so that hopefully it will save someone else all this grief. I will never use a moving company ever again and it was a very costly lesson, so don't make the same mistake because I know there are many other companies out there like Brightline moving and storage out there, Good Luck.
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