California Exodus Moving and Storage LLC

Reviews

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1. G

   George M.

   Source: MoveAdvisor · Malibu, CA to Easton, MD

   7 May 20233-bedroomPaid $25,000

   Theft & Destruction

   This company is responsible for the theft and destruction of 10 of $1000 of our belonging and has basically disappeared into the night. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! They do not answer calls, e-mails or any other type of communications. They never got the proper California license and listed as OUT OF SERVICE by FMCA.

2. Y

   Yvonne S.

   Source: MoveAdvisor · Live Oak, CA to Stratford, CT

   7 Dec 20222-bedroomPaid $8,200

   HORRIBLE experience on the verge of criminal

   CALIFORNIA EXODUS MOVING AND STORAGE......BEWARE They doubled my estimate to move at midnight the day of pick-up, They left NO itinerary. At least 1/2 of my shipment is lost. What furniture that did arrive is damaged and/or destroyed. This is my settlement: "THEREFORE, UPON A CLOSE REVIEW OF YOUR BILL OF LADING (CONTRACT), ORDER OF SERVICE AS WELL AS PROOF OF LOSS AND DAMAGE FORM, AND TO MAINTAIN OUR HIGH LEVEL OF CUSTOMER SATISFACTION, THE SETTLEMENT OF THIS CLAIM HAS BEEN FOUND TO BE APPROVED IN THE AMOUNT OF $69.00 KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW HOME!" CALIFORNIA EXODUS MOVING AND STORAGE. If you don’t think my story is true check out Better Business Bureau for more. My story starts in California. I am moving to CT with the above mentioned movers. They are scheduled for June 26th to pick up my household goods. Picture an 82 yo woman packing herself with help of local people. She has walking pneumonia and a broken leg. True stuff. I am all packed in boxes and taped. There is only furniture to deal with. The movers call at 15 minutes to midnight to tell me they are in bay area and will arrive at my house in two hours. YEP 2 am. I reminded them I had a “slide over” to the next day. Next day they arrived at noon. They “pack” up furniture all afternoon. AT MIDNIGHT they tell me because they picked up two other shipments there is no room for all of mine……. I am given the option of a smaller truck coming the following day to bring the rest. My costs have now doubled and there is not room. “Smaller” truck came the next day and it was a pick-up truck. The driver assured me my items would be stored it their warehouse and totally safe. Packed up and left. Neither of the shipments provided an itinerary. No it is not the end of the story. Waiting in CT for my things to be delivered. I am told they left CA 7-01 and it would be 5- 7 days to arrive. And when the truck was closer they would give me an exact date. 7-05 I was told ETA Sunday, 10 days from leaving. 7-07 I was told “Great news” your shipment arrives early THIS evening….it is now 5:18 pm. Jim hung up on me mid-sentence three times while working out delivery. Long story short. My shipment arrived without any itinerary to check. I have ½ of my furniture damaged or missing. 57, yes FIFTY-SEVEN, items missing. I still find that things I want to use have not arrived. And I realize they were packed in a box and taped shut with other items I am not noticing yet to be missing. One of the resent items is my rolling pen. I am a baker for my family. My rolling pen is about 5-6 DECADES old. It is not worth a lot except, it is priceless. It rolled out the dough for a banana cream pie that caused my son to say “I’m home” when he came for leave from the USMC. I miss it. Another item is sadly missing. A drinking straw container from our family 50s Drive In. It was filled with the buttons my mother collected through the 30s, 40s, and 50s. Priceless. CALIFORNIA EXODUS Moving and Storage are not holding themselves accountable. Their repeated response is “we have 120 days to decide.” One of the shippers whose items were with mine on the truck, reports that 75% of her furniture was damaged. Still not the end until CA EX movers stands up and makes this right. Hoping for an ending that is more positive. Yvonne Sinclair

3. J

   John S.

   Source: MoveAdvisor · San Jose, CA to Boca Raton, FL

   27 Nov 20223-bedroomPaid $16,000

   Don't use these guys they will rip you off

   Gave me one price. Day before the move adjusted it up. On move day fouble the price. I could not afortunadamente that price so they keep my deposit. Now I am out of 2500 foliares. Same on these guys ripping off a vet.

4. R

   Robert D.

   Source: MoveAdvisor · Los Angeles, CA to San Antonio, TX

   25 Nov 20221-bedroomPaid $5,400

   Moving

   They are scam artists. Once you speak to one in person you'll get my drift. Steer clear from these people. You'll regret it Either something will be stolen, I'm sorry "missing" even though it was accounted for on their manifest. Once all your belongings are loaded up, they double their estimate. And since most people moving are in a right spot they are forced to use this joke of a company.

5. E

   Elaine C.

   Source: MoveAdvisor · Garden Grove, CA to Lincoln, NE

   10 Nov 20221-bedroomPaid $3,400

   Very Negative Experience

   I originally thought I had found a winning mover. I was sorely disappointed. The day they arrived with the van, I had to run a quick errand while a friend stayed at the apartment. By the time I came back they had left, saying I had specified too many items to load and they could only take our bed and a certain number of boxes. My signed agreement said otherwise. I was furious. The company refused to make it right and then refused to return our deposit! They said it was non-refundable, even though it was over $1,000. Please don't hire this moving company!!

6. R

   Robert B.

   Source: MoveAdvisor · Fresno, CA to Kansas City, KS

   8 Nov 20223-bedroomPaid $7,500

   Lost and damage so much that are gone forever!!!!

   Stay away from this company, after my move from California to Kansas they lost so many of my items including a leather sofa. How is that possible, they also lost 2 of my boxes of valuable items and the damage was bad, my marble dining room table was broken in half and was worth way more than the claim I received which was a joke. The 2 lost boxes and the damage to my brand-new dryer were damaged so badly not to mention the 2 boxes of someone else's things I received, Exodus moving never helped me find the rightful owners or the way bouts of my lost items. STAY AWAY, from this company if you have things you cherish and want to keep. They do not care about your items also they do not use their own people they hire contract movers to unload as long as they get paid they show a disregard for an individual's items. I know the things that I lost will never be returned since they paid a very small claim after months of back and forth with did not cover a fraction of the cost to replace even my leather sofa, and not even close to my marble dining room table and other items. Maybe someday I will be able to locate the true owners of the boxes I have but I do not expect any help from Exodus Moving and storage

7. J

   Joshua G.

   Source: MoveAdvisor · San Diego, CA to Fort Lauderdale, FL

   4 Nov 20222-bedroomPaid $13,750

   BUYER BEWARE

   Let me start off by saying that my wife and I spent many hours researching moving companies from our move across the country. We had estimates from 6 or 7 different companies and had in-home walkthroughs from 2-3 different companies. We ended up going with California Exodus because our support representative, Brian Stanley, seemed super friendly and personable on the phone. Brian felt real when we spoke, and he advised me of some of the 'dangers' of using brokers and how other companies would give us unfair estimates over the phone, but that Cali Exodus wasn't about that. Even though Cali Exodus's quote was a little bit higher than the competition, my wife and I felt comfortable enough putting down a deposit with them all things considered. We were very wrong. After getting our money, Brian completely ghosted us. Someone who was so easy to get in contact with prior to the deposit became impossible to reach. I would call every other day or so, leave messages, and send emails, and NONE of those correspondences were ever replied to. It got so bad, that I assumed that Brian had left the company. Since he was my only point of contact, I called into Cali Exodus pretending to be a new customer... only to find out that he was still with the company, and was just not returning my calls. By sheer luck, I somehow managed to come across Joe Stoia's number, (one of Brian's managers) who luckily, was very responsive when I called or emailed him directly. Our stuff was picked up when the movers said they would arrive, that was good. The movers were professional enough, and had our stuff out of our 2 BR apartment in about 4 hours. It was then, that my wife and I were charged an extra $4,000 for 'extra' space that we had taken up on the truck. Seemingly, Brian's estimate, even after a tour of our apartment, was WAY OFF. Not only that, but we were charged an additional $200 for "materials" that the workers used to wrap some of our stuff (chairs, table, ect.). This was not made clear to us before the movers did it. We were asked when our "earliest deliver date was" for our stuff to arrive. We told them October 1st. Apparently, this date means almost nothing, because our stuff did not arrive until October 27th. Again, many calls to Brian went unanswered while my wife and I were freaking out about how our stuff had not been delivered when we thought it would. Finally, our stuff was delivered! Much to our disappointment, many of our major items that the delivery guys packed had been broken or damaged. These items include: Our dining room table (missing 1 leg, many dings and scrapes on the top face of the table. basically 100% garbage now), our entertainment center (two of the three supporting legs were either loose, or broken off completely), my desk (dings in the front right where I sit), our dresser (wood split at the bottom base of the dresser), and our skimboard never even arrived. Additionally, we were charged an extra $175 because the drivers needed to use an elevator to get to our apartment. FYI: The claims process requires you to get your damaged valuables an estimate of how much it would cost to fix. They also require original receipts. You get $0.60/pound of items deemed broken. All in all, this was a horrible experience that has turned me away from hiring a moving company ever again. I would urge everyone on the verge of using Cali Exodus movers to LOOK ANYWHERE ELSE. The positive reviews you see must be paid actors or employees of Cali Exodus because there is no way that they are deserving of ratings as high as they have. You would be better off renting a U-Haul and driving your own stuff yourself. Never in a million years would we have expected our move from SoCal to Florida to cost over $13,500. BUYER BEWARE!!!

8. T

   Tony W.

   Source: MoveAdvisor · Chino, CA to Las Vegas, NV

   14 Oct 20224+ bedroomPaid $7,600

   DO NOT USE THIS COMPANY!

   THEY WILL LIE TO GET YOUR BUSINESS! ALL THEY DO IS LIE! THEY SAID I CANCELLED ON THE PICK UP DATE, WHY WOULD I CANCEL ON THE PICK UP DATE? IT DOES NOT MAKE ANY SENSE, I HAD TO SCRAMBLE TO FIND ANOTHER COMPANY FOR THE MOVE, MADES CHANGES TO TRAVEL ARRANGEMENTS, DO NOT TRUST ANYTHING THEY TELL YOU. I really regret agreeing to the settlement offered by Katie, now they are not honoring the settlement I will post everything, I hope no one else fall for their traps. THEY LIED ABOUT EVERYTHING! THEY SAID THEY HAVE THEIR OWN STORAGE, THEIR CREW HAD NO IDEA!

9. T

   Tom C.

   Source: MoveAdvisor · Napa, CA to Phoenix, AZ

   11 Oct 20223-bedroomPaid $22,000

   Save Youreself headache run from these guys

   They sub contract everything - and will lie about it, the pack out guys will ask for cash. The pictures show how your stuff will be treated - damaged so much I lost track. They also lost a bunch of items (I used their "secure" storage) cant get anyone to help of even take a call. Also they don't use moving trucks - the picture is a freight hauler, no lift gate no ramp so guys we doing best but dropping things. My guess is they threw everything up there to "pack it"

10. M

    Mike S.

    Source: MoveAdvisor · Los Angeles, CA to Atlanta, GA

    25 Sep 20222-bedroomPaid $4,500

    Borderline Scammers

    DO NOT USE! We moved cross country through Cali Exodus in 2022. Everything was fine on the pick-up side where we paid a 70% deposit upon pickup. However, a few days before drop off we get a call DEMANDING 100% payment before we see our stuff. When we replied that would send the 30% payment after confirming out stuff arrived (totally normal procedure) they literally started SCREAMING at us over the phone, threatening to lock our stuff up and force us to go to court over it. Trust me, it's not a good feeling when the people who have your life's possessions are threatening to auction off all your goods unless you pay 100% before they even think of showing up to your house. Seriously, DO NOT USE THESE PEOPLE. They will try and f*** you over.