Cardinal Moving Systems

Reviews

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1. B

   Barbara D.

   Source: MoveAdvisor · Petaluma, CA to Pahoa, HI

   13 Oct 20172-bedroomPaid $26,000

   Cardinal and City Moving in Hawaii.

   So far, so bad. First of all, BBB has nothing to do with this company. Hawai's BBB identified a pattern in complaints for this company as follows: Consumers allege they are given an estimate to move their belongings and, on the day of the move, the cost increases up to three (3) times the original quote. This quote is exactly right. Missing items, broken items, broken furniture, no return phone calls, the movers on the Big Island are AHOLES, they don't care about you or your items and have no respect for either. Charged $500.00 to crate an ATV which was wrapped in cardboard, large tool boxes on wheels, totaled, and the list goes on. Everything was triple wrapped so to avoid breakage, family heirlooms are irreplaceable, and when they opened the back of the moving truck in Hawaii, it looked like the truck rolled a few times. Unacceptable. Find another company. I am willing to change all of this with a satisfactory response. Barbara Dunaway.

2. T

   Tony

   Source: MoveAdvisor · Honolulu, HI to Henderson, NV

   22 Jun 20171-bedroomPaid $4,800

   Major damage caused by negligence.

   50% of wood furniture sustained damages during move from Hawaii to Nevada, some were severely broken, due to rough and unprofessional handling of moving crew. Handling of Claim is not satisfactory . Not recommended for any kind of move.

3. W

   Wilma

   Source: MoveAdvisor

   5 Oct 2016Paid $4,500

   Move from Kapolei Hawaii to Henderson Nevada.

   My Cardinal Nightmare ~ In Moving from Michigan to Hawaii in 2014, I searched for a reputable moving company. Cardinal had been in business ever since I can remember.. 2 mover’s came to take what I was moving from Michigan to Hawaii. I left a lot of things behind which were either taken by family or relocated to the church for their upcoming garage sale. Only furniture I took were my 2 recliner’s and an old coffee table which had belong to my cousin Fran all those years ago. Hadn’t planned on taking it, but they packed it anyhow. After arrival in Hawaii, my things were delivered promptly to my new home. After two years living in what was the old Barber’s Pointe Navy Housing, where they would raise the rent each year $100, this in addition to the ever increasing electrical bill’s ($500 plus a month) left me “Priced out of Paradise”. Deciding to move before I wound up living on the beach as so many Island resident’s and their families had. I tried to start something in the community. I was totally unaware that another resident had the same ideal and got a State Rep involved. This is what I left behind on Oahu. http://www.staradvertiser.com/2016/09/03/hawaii-news/700-electrical-bills-shock-kalaeloa-renters/ I could go further, but my situation here now that I’ve moved to Henderson Nevada seems even worse. In shopping around for my moving company, I decided to use the one I had worked with before, everything had gone so well with my Move from Michigan. I did have 1 broken lamp which had seen it’s years. Moved it to Michigan when I first left the Islands in 1984. The mover’s sent 5 guys to pack and load everything. I had packed quite a bit before they got there, but they packed the rest no problem. I remember the crew, professional with the exception of the man in charge. He kept working me for more money saying how they under estimated my move. Finally gave him $100 to shut him up. I had planed on tipping the worker’s anyhow. Having to give the guy calling the shot’s a little more to start just to get him to shut up. After all was said and done, I was moving 387 boxes which were packed in loaded in the truck. I gave each of the addition 4 worker’s $40 each for all their hard work. So item’s locked and loaded for delivery to Henderson, Nevada. I arrived to find my new place, staying at the Sunset Casino in the meantime. Shipped the car 08/15 just before my flight out. Car was delivered by the 30th, Just over 2 weeks! On 08/24 @ 5:59 I received first word on my Household goods by Dispatch Freddy. By 08/29 I signed the lease on my new apartment and sent Freddy an e-mail with my new address, stating I would be sleeping on the floor until my things arrived. In speaking with Freddy he would say my items where awaiting release from Custom’s before they could set up a delivery date. After a week of sleeping on the floor I would phone Freddy telling him my sister was to arrived on the 20th. She was coming into town for a conference with a Friend, but I had the room for them to stay with me, just didn’t have any of my household good. I phoned Freddie numerous time’s getting no where. I then check out Cardinal on the Internet. Shocked about what I was reading about this company I TRUSTED. After posting comments on the Internet, and chatting with a couple on Facebook who were having problems in Hawaii dealing with Cardinal. I finally got a date out of Freddie on Friday, 09/16 that my things would be delivered on Monday the 19th, or Tuesday the 20th at the latest. Said that he would keep working to get me an earlier date that might help with the upcoming visit from my Sister and her Friend. Not even an hour later he’s phoning to say my things would arrive on Sunday the 15th! Said he had to work hard for that date to which I thanked him. On Saturday the 17th I received a phone call from Sarah stating they couldn’t find one of my mattress. Needed a description etc so they could find it. What?!? How could my things of gotten separated from the original shipment? No call back saying they found my mattress, I’m laying on the floor in my bedroom believing that Monday would be the next date I would see my things. I had bought another air mattress even though I had shipped two, as sleeping on the floor really wasn’t all that comfortable. At 9 am. my cell rings, it’s the driver from the moving company saying they’d be at my home with in the next 1/2 hour. Didn’t even take them 20 minutes.. They arrive and Oscar the driver enters my home laying out the 5 sheet’s of paper with my items listed. Tells me they’ll bring in the packages and shout out the number’s which I should check off as they bring them in. The other mover “C” was quite, only did what Oscar told him to do. He entered my apartment with a torn bag from the vacuum bag’s I had stored my things into before they were boxed. Where’s the rest of it I asked? Should be on the truck somewhere he replied. But the bag was in a box I told him. He brought more item’s of clothing that were in that box and laid them out in the spare bedroom. I’m checking off boxes from the number’s their shouting out, and Oscar look’s over to see how I was doing. Things come in damaged beyond repair. My dining table was crushed by something of heavy weight placed on top of it. My antique marble coffee table broken before the moved, but glued together and duct taped to secure the corner, came in as just bit’s and pieces when it arrived. Taking out the middle marble top would of been a good thing to do before the move, but these things do happen.. They get my bedrooms set up, then my L shaped sofa. Boxes everywhere, and all check off on the list. Say they have another delivery run up by Reno to complete before they can head back to L.A.. There tired, I’m tired. Boxes are checked off.. I tipped them each $40, thanked them for their hard work and they were on their way. Now I have a bed to sleep on, wish I would of held onto Oscar’s phone number, but deleted it when I thought everything was delivered. Looking at the nightmare of boxes in front of me, I worry about what’s where, telling myself all the boxes where delivered. Monday I get a phone call from Sarah again about my bed. Told her they had found it, and was delivered with the rest of my things on Sunday. She state’s they should of told her about finding the bed, and should of called me the day before, not 1/2 hour before they were ready for delivery. 387 Boxes moved and accounted for leaving Kapolei to the shipping yard. All item’s checked in at the warehouse, then by a driver. Before dispatch to Henderson all item’s check besides the 1 bed in warehouse. Final delivery mover’s checked all things off other than the bed when leaving for Henderson. The bed was checked off after delivery to Henderson, along with all the other boxes Oscar’s assured me were there. MISSING ITEMS; #1 ~ My Parent’s Wedding picture from 1951. Had their license attached. #2 ~ A Large Wall Frame to hold photo’s from years past. #3 ~ Large hanging Wall Fan, green with shell bottom #4 ~ Boxes of jewelry with 18’ solid gold necklaces with their pennants, dozen’s of gold earring's, a few rings. Then all my pearls.. Priceless items that could never be replaced #6 ~ A large box of silverware, what! Why?? #7 ~ Large glass Coffee Table #8 ~ 2 pounds of Kona Coffee #9 ~ Queen air mattress, DBL. “D” battery operated Things arrive from Hawaii to Los Angeles warehouse. Told things are in custom’s, and had been for 3 weeks. That was a LIE! Finally get a date for my things to arrive from L.A. Warehouse. Sarah phones to say bed is missing. Mattress being a memory foam mattress, no metal to be found, yet in the search to find it, a metal detector is authorized. Queen sized mattress, would be a large package. Would think anyone working the warehouse would be BONDED. Let’s see what the Detector can pick up in these other boxes. Guess they don’t really care what happens in their warehouse. Oscar was in charge of my item’s, checked them all out of the warehouse. Sure once he left my home, he was laughing all the way. Even accepted the $40 tip I gave to each of them. The only thing I can do at this point is hope that Karma find’s him and that my credit card company denies payment for what was little more that allowing people to pack my things and ship them off to the mainland to be STOLEN! When/if the credit card advises who I should file the police report with, that will be done. Extremely Disappointed, Wilma K. Martin.

4. G

   Gabriel

   Source: MoveAdvisor

   5 Jul 2016Paid $5,600

   Beware Predatory Business !

   BEWARE-PREDATORY BUSINESS ! Cardinal Moving Systems charged me double than they quoted me for a move from New York City to Hawaii. Their agent never came to assess the property that needed to be moved, although they claimed they have an office in the New York area. The salesman from Cardinal Moving Systems gave me an assessment over the phone and told me it will cost me $2664.35 total. That was a lie. On the day of the move, after the moving crew packed everything in the truck, and locked it, the foreman told me I was over the quote and overcharged me for a total of $5650.85 That was $3000 more than quoted and I had to pay, since the truck was packed and locked. Typical moving scam, as I later read on www.moving.com. The fine print contract stipulates that every extra cubic feet will be charged $10. After I paid in full, the moving company grossly mishandled my property and destroyed over 26 items to include Vintage Herodyne Radio, Vintage Gossip Bench, chairs which the moving workers pilled one on top of each other and then wrapped, Tiffany lamp, armoire, an antique Tal Tree Coat rack hanger whose iron hooks were broken in half, crystal glasses, Lennox Abigail dinner plates, antique Gingerbread Wall clocks, not to mention even an antique Hamilton pocket watch that was wrapped in bubble wrap and placed in a cigar box. The boxes were all severely damaged and were proof of how badly my property was mishandled. On top of the quote scam, the moving company added at least $3000 in property damage. I filled an extensive claim in November 2015 and only in June 2016 I received a settlement letter after many inquiries. It was in the amount of $150.60. After all this company has done wrong, now they added insult to injury and offered me $150.60 and a release form to release them from all future claims, law suits, complaints or bad reviews. They can keep their ridiculous settlement and I keep my right to post reviews and complaints to any and all websites or Government Agencies. My advice, STAY AWAY ! Look for a reputable company, that has an office where you live. Cardinal Moving Systems needs to be shut down and all their agents fined for misleading customers.

5. C

   Cheated

   Source: MoveAdvisor

   17 Apr 2016Paid $15,000

   Dishonest.

   They lied about using subcontractors in order obfuscate their liability. See Case Number 3RC 13-1-495 in the Superior Court of the State of Arizona filed by the Moulton Law Firm, P.C. They are comfortable telling lies. If they can stall an insurance company like State Farm and put off a law firm, what do you think your chances are? ** DO NOT USE CARDINAL MOVING **.

6. K

   Kat

   Source: MoveAdvisor

   3 Sep 2015Paid $7,300

   Thieves And Liars.

   PLEASE DON'T USE THIS COMPANY. Loooooong story short. Moving from Denver to Hawaii. We ordered 1000 cubic feet which was over $7000. A huge truck pulled up on moving day and started loading our things. Then they said, "that's it, you have used 1000 cu ft". We still had around 300 cu ft of belongings to move. Like most people, we hadn't measured every box so we didn't know exactly how much stuff we had. So we said ok, and put the rest of our stuff in storage at $100 a month because we didn't have another $2000 laying around. Over TWO MONTHS (and a crazy headache from all their BS) later, our stuff arrives and a little moving truck shows up at our house to unload our things. We had measured and cleared a space in our garage in preparation for 1000 cu ft of stuff. They unload and say "ok, that's it!" Well, the space we had cleared was far from being full so we asked where the rest of our stuff was. The lead guy, Adonis, said that was all of it. They had picked it up at the warehouse and accounted for every box. We said "there is no way this is 1000 cu ft!" He said, "No, it's 650 cu ft, see.." He then pulls out his paperwork and shows us a list of all the customers, including us, who had their goods in the same container. Everyone's cu ft was listed. Ours said 650. We should have taken a picture or called headquarters right then and there but we didn't. After talking with Adonis and another guy from the crew for a half an hour, we felt secure in thinking he would help us resolve the difference. We were wrong. He lied and said we never had that conversation. I'm sure his job was threatened. So the company stole $2300 from us and the rest of our stuff still sits in storage in Denver. And now we have to deal with getting it over here and suing this HORRIBLE company. Who knows how many people they have done this too. Most probably don't even know it! We wouldn't have if he hadn't showed us the paperwork! They also managed to smash several boxes and break my professional grade tile saw.  Moral of the story, MEASURE  (weigh) YOUR STUFF. TAKE PHOTOS. DON'T USE CARDINAL MOVING!

7. S

   Steve S.

   Source: MoveAdvisor

   17 Jan 2015Paid $28,000

   Cardinal Was A Mistake.

   I'm very suspicious of these other 5-star reviews after going throughout the experience we had with Cardinal. Moving from Eureka, California to Hilo, Hawaii. It was a living nightmare for me and my wife. The day of the move, they "strong-armed" us for another $5,000 dollars, or else they wouldn't take the items that were already on a previous estimate. As it turned out we proved that they were trying to exaggerate and "pad" our bill with an overestimation of the square footage needed for our move. At the receiving end, there movers took over a month to deliver the container that was sent by Matson and sitting on their dock for weeks in Hawaii. Once the deliver actually happened, they swamped us with 8 delivery "boys". They were calling off wrong numbers and duplicate numbers to mix up our count-of of the original manifest of items.We had 11 boxes missing, and to this day(over a year later) have never been found. we also had many pieces of fine furniture damaged and one dresser destroyed with a broken leg. My grandmothers heirloom dishes were all broken, dishes that were well packed in foam and cardboard dividers in a specifically made for dishes moving box, that was well marked "fragile and glass". They also tried to delivery someone else's tools and golf clubs in our load. So I suspect they delivered our 11 boxes to someone else?Stay clear of this company, they are not only expensive, but also cause a lot of heart ache and anxiety at the worst time, during a move that's already stressful!BTW, Cardinal had the nerve to offer us $200 for our claim with the requirement that we must give no negative reviews, which we turned down!

8. S

   Steven M.

   Source: MoveAdvisor

   15 Sep 2014Paid $17,515

   Incompetent and Dishonest.

   I engaged Cardinal Moving Systems to move a large household from Northern California to Maui.  the team that picked up my goods arrived on time, but with too small a truck to handle the job.  They were unable to finish on time, and failed to load some items the next day. The experience on Maui was horrible.  Cardinal failed to appear on the first two dates THEY picked to deliver the goods.  When they did arrive, their team was very young and inexperienced, and ill equipped.  They could not finish the job in one day.  They crashed their truck into my house on the second day.  They lost 5 boxes.  They damaged several items of furniture.  It would have been much worse if I had not stepped in and provided they with some equipment to help them. What was even worse was the dispute resolution procedure.  Cardinal never admited responsability for crashing into my house.  The entire process of negotiating an amount for the damages was a joke, the worst of which was that in order to receive any payment, I had to agree to remove any negative reveiws I had written on the internet. These people cannot be trusted.

9. D

   Disappointed

   Source: MoveAdvisor

   15 Oct 2013Paid $3,150

   Do NOT Use Cardinal.

   I am posting this here after my first review for my recent service was deleted from Yelp. Here's my experience:   I used them in my move from LA to Maui and they did a great job. However, 2 years later, I used them again in a job related move to Montana. I contacted my previous rep, and everything went smooth..until the 3 day window for moving.    The day before flying to Montana, the movers (AFTER trying to cancel) were 4 hours late, arriving at 8:20p (4 hours past the latest time they were supposed to arrive) and we couldn't load up because my storage place had closed. Because of this, I missed most of my going away party with all of my friends. So the only choice was to return next day, which ran so late, I basically was sprinting to make my plane flight. I tried to contact my rep, and told him I was upset and could anything be done to help make this right..and he completely ignored me. I tried several more times in the coming weeks, but still ignored.   I shipped my stuff July 13th, and was told it would go to Seattle, in roughly a month, and head to Montana. Instead..they shipped it to Los Angeles, and as a result, it is now 10/15, and I am getting  my stuff 90 DAYS after I shipped!! During this time, the communication has been non-existent. Every time I call, noone can take my call..everytime I email- I have been completely ignored.   So as a result, I'm posting this review to advise you to RUN!! Do NOT use this company for ANYTHING. Read about them on Yelp- there are more stories than mine. .

10. C

    Carolyn R.

    Source: MoveAdvisor

    31 Dec 2012Paid $1,450

    Lies and non communication from Cardinal and R L Wilson (transporter:).

    This  company doesn't know what it's doing.  had to call them when I picked up my truck in Maui because it was assigned to be picked up by a Laura and NOT BY ME.   When I shipped my truck back to Henderson, NV  there were delays after delays and Cardinal and Ronnie the dispatcher lied saying my truck was going to be picked up on New Year's Eve (12/31/12) and delivered by 3pm to NV on the same day.  Call after call was never returned to me and I made8 calls to Cardinal one day and 5 the previous day.   These guys are a joke.  they alreay have my monies and really don't seem to care one bit about me and their ad saying that the move would be stress free is even a bigger joke. aS OF TODAY 12/31/12 1pm a new person on the end of the phone says:  the truck will be picked up on wednesday and delivered to me on thursday.   This company should be reported to the Dept of Transportation if for no other reason than they are ALL INCOMPETENT!!      DON'T USE THIS COMPANY.  THEY ARE THE WORST.