Cardinal Van Lines

Reviews

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1. S

   Shanice B.

   Source: MoveAdvisor · Pearland, TX to Sevierville, TN

   12 Dec 20213-bedroomPaid $3,460

   SCAM

   DO NOT use cardinal van lines. They are a scam. They gave me a quote of $3,500 and said I’d have a full 26’ truck for all my stuff. On my sheet it even says that they’d be moving 30 boxes, 3 dressers, 2 dining tables, 2 book shelves, a large upright freezer,and2couches.They get there and say oh for the whole truck it’s going to be an extra $5,000 and wouldn’t be delivered until 2 weeks after the agreed upon date. When I tried to cancel they said I’d lose my $1,600 deposit. DO NOT USE!

2. S

   Sonia K.

   Source: MoveAdvisor · Redwood City, CA to Wayland, MA

   14 Nov 20212-bedroomPaid $9,800

   Terrible customer and moving services

   If I could give negative stars, I would. The company grossly underestimated the moving cost. When the movers got there, they packed up one room and then quoted that the rest of the house would cost double that. We paid for full service, what we got were 3 men in a Ryder truck with no level of experience packing items. Nothing was labeled, items were haphazardly packed, and even worse, we never received half our items upon delivery. They require a deposit, then the movers who packed our stuff and the ones who unloaded it both required checks or money orders so there's no way to file a dispute (probably because this is their usual mode of operating). When we call the movers and broker, no one is taking accountability for losing our items so we can't even file an insurance claim. Do not go with them under any circumstances. We're currently exploring legal action against them.

3. J

   Jackie B.

   Source: MoveAdvisor · North Port, FL to Rochester, MI

   9 Nov 20211-bedroomPaid $1,300

   Don’t Expect a Refund

   Booked this company over a month ago with a $1300 deposit. Called and emailed to cancel and no response.

4. G

   Gladys V.

   Source: MoveAdvisor · Poughkeepsie, NY to Dallas, GA

   10 Oct 20213-bedroomPaid $7,000

   Worst company ever

   STAY AWAY!!! Company is a rip off ! They are a broker ! Once you sign there is nothing you can do about it. They gave me a low estimate in beginning then it increased 3 days before the move then when movers came it increased again!!!!! These people are scammers and very disloyal !

5. A

   Andy S.

   Source: MoveAdvisor · Chaska, MN to Leander, TX

   30 Sep 20214+ bedroomPaid $19,000

   This is a scam company

   Cardinal Van Lines is a Scam and they are not moving Company. They are broker which is very important to know. They don't own any trucks and not responsible for anything. Their deceptive business practice was to give you an estimate way under to lock you in to pay down deposit. Once you pay deposit, you won't be able to get your money back. In addition, they will say to do another check closer your moving date. Then, they will jack up your estimate right before you move. You can't even take your money out. On your moving date, their subcontracted company will come and even up their cost. By then, you really get stuck and have no way out if you are required to move out of your house. On the date that we moved, we have less times than the original estimate, and our costs went up by 9K. The original estimate was 6K, and we ended up paying 19K at the end. We fought and they agree to give us rebate for 1K, after two months, still haven't got the money yet. Also, all the reviews were fake.

6. N

   Nancy C.

   Source: MoveAdvisor · Oracle, AZ to Wixom, MI

   26 Sep 20213-bedroomPaid $18,000

   Run from this company!!!

   They farm out to secondary moving companies without vetting them. Resulting in lost, broken, scratched, disassembled items missing parts. Extremely poor communication between Cardinal and their contractors about dates and manpower to deliver your mishandled and destroyed furnishings and unreplaceable memorabilia. They accept no responsibility for their shoddy practices with pat emails of apology and absolutely no action. My only recourse after contacting the BBB is to warn everyone on social media. Beware of them!!!!

7. T

   Tessa R.

   Source: MoveAdvisor · Los Angeles, CA to Atlanta, GA

   26 Sep 20211-bedroomPaid $4,500

   This company is a scam!

   I used this company to move form CA to GA. They are a broker who had my move handled by Sky Van Lines... I expected to be working with them and choose them based on their reviews but I was WRONG. They farm out to 2nd parties with out vetting them and then accept NO responsibility in the shoddy handling of your items, or the poor communication on what is expected of the secondary moving companies. I was also criminally under quoted, when the movers came they demanded +50% or $2000 more! Please stop giving your business to fraudulent companies. My stuff was picked up on 8/11 and as of 9/15 had YET to leave California. I was sleeping on the floor for a month. It was just delivered on 9/26, with missing and broken items. This company is a scam that demands large cash payments and will tell you what ever you want to hear to get your business. They are not legit. Do not use them!

8. C

   Clay F.

   Source: MoveAdvisor · San Francisco, CA to Fayetteville, AR

   18 Sep 20211-bedroomPaid $4,000

   Worst move of my life

   Out of 20+ moves, this company was the worst by far. They damaged or destroyed over a 1/3rd of my possessions. 90% of the boxes were crushed. I know how to pack boxes for a move and I used the same techniques I've developed from the last several moves. They managed to break a 1-1/2" thick solid wood plank on a bookcase. They broke the wheels off and bent the legs of a Weber grill. They threw bed casters owned by someone else into the broken box of my gold foil-covered theater light and damaged it. Many irreplaceable items were destroyed. They assured me adequate insurance would be available via a form the movers would bring with them. The movers that arrived said it was too late to buy that level of insurance. Their support people were as unhelpful as they were unfriendly. I was in a hurry with this move and didn't research this company adequately. I'll regret it for the rest of my life.

9. M

   Michaela W.

   Source: MoveAdvisor · San Diego, CA to Boston, MA

   25 Aug 20211-bedroomPaid $6,000

   Never did the job!

   HUGE SCAM!! I paid a deposit for a move from San Diego to Boston and received a 2-day window for the pick up. The night before the second day of the window, I received a call from the movers saying that they needed to delay for a day. This was already a huge issue, as my flight to Boston was on that day. Then, they called each of the next 4 consecutive days, telling me that they could not pick me up until the next day. Finally, I was put on a schedule 4 days after my scheduled move window. That morning, I was called and told that there was a mechanical failure, and they'd come the next day. The next day, they never called or showed up. I was able to contact the driver, and he told me that I was never put on their schedule. For the next 3 days, they called again to tell me that they needed to delay for another day. Finally, I was put on the schedule AGAIN, and the truck never showed up AGAIN, despite my calling the movers and Cardinal multiple times throughout the day and receiving assurance that the truck would come. Cardinal then assured me that they could get a truck to me early the next week, and they never even called me back. I asked multiple times for a refund on my deposit so I could hire movers that would actually show up, and Cardinal refused because their movers were still "willing to do the job." Yet, they continuously never showed up or contacted me. 1 month later, Cardinal is still telling me that I can't get a refund because the movers are willing to do the job. But my lease expired 3 days after my SCHEDULED pickup window, so obviously I had to hire new movers. Do NOT book with them if you actually want your stuff to be moved. They did absolutely nothing except cost me time and money.

10. R

    Rolando A.

    Source: MoveAdvisor · Durham, NC to Houston, TX

    25 Aug 20214+ bedroomPaid $9,000

    WORST SERVICE - several thousand dollars of things missing

    I echo the poor service by this company. Long story short its been over two months, not all my things have been delivered - first time they said that it was because the truck was full - why they didn't sent a bigger truck is beyond me.. then the second time they came to deliver the "pending items", but still they have several pieces missing and they cant give me a clear answer if they in fact have my things. Cardinal Van lines completely pushes the problem away to the carrier. Understanding that they are a third party broker, they do not assume any risk and do not help at all solve the situation. I have to submit a claim and not even then they are responsible - they say I need to submit a claim for the transportation company and not them. Also they had extensive damage at the pickup origin and are asking me to call my insurance - NO, this should come from their pocket. My recommendation is that never use a broker, deal directly with the transportation company and read all the fine prints and ask questions. they also charged me more because my things were more than the estimate, even though i am not an expert on estimating. Even the driver who deliver admitted that they took my things, unload them and took out the protection - several of my things damaged upon delivery - they dont answer the phone or reply to emails - total disrespect and poor customer service. Stay away.. I learned my lesson.