Cento Family Moving & Storage

Reviews

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1. G

   Gary

   Source: MoveAdvisor

   31 Mar 2016Paid $1,100

   Great Experience.

   We used Cento because they were recommended by a friend. Their office was great to work with in setting up the move. The three men who handled our move were the best. Timely, courteous, humorous, and they really hustled. I don't think anyone every really looks forward to the actual move, but, Cento was a real positive for us. Those guys kept everything easygoing with no drama. Highly recommend, and if the need arises we will use again.

2. J

   Joshua

   Source: MoveAdvisor

   11 Mar 2016Paid $650

   Excellent Experience with Cento.

   This was my 21st move and I decided to use movers for the first time in my life. I wasn't sure where to start as I have never heard of anyone having a good experience with movers. After listening to a radio add I decided to contact Cento Family Moving & Storage. Their customer service was outstanding as they were very prompt on their response to emails and phone calls. Because of this, I felt that Cento was the best decision for me and my family. Bryant and Jerry were assigned to my move and showed up earlier than the starting time. Both gentlemen were very friendly and hard workers. They got the move done in exception time no issues. They truly made this experience one of a kind. My wife and I have already decided that we will be requesting Cento on our next move. Hopefully we won't be moving anytime soon but we will make sure to request Bryant and Jerry. I would also like to thank Connie for her assistance in making this experience happen. Thank you Cento Moving & Storage Team for this wonderful experience.

3. D

   Dani

   Source: MoveAdvisor

   1 Dec 2015Paid $472

   Easy Move-Highly Recommend.

   Cento Family was fantastic! They arrived early and were ready to load in minutes. I had several heavy items moving from a second floor apartment to a third floor- Bryant and James had no problems and made it look easy. They were very considerate and took extra care of my glass top table. They even added a few items to the truck that I forgot to list. Even though I worried they would work slow since they work by the hour, they finished under the four hour (minimum required charge) at 3 hours, 15 min.! I have already recommended Cento to my friends!

4. C

   Carol D.

   Source: MoveAdvisor

   16 Oct 2015Paid $7,816

   A Great Move.

   Cento was terrific - quick, efficient, friendly, and hard working. I just can't say enough good things about them. We had terrible problems with our closing but Cento made it all go as smoothly as possible under the circumstances. Our costs were greater than the estimate because we had to put our belongings in storage and then have our belongings delivered to our garage and then moved from the garage to the house. A nightmare!!

5. S

   Sam J.

   Source: MoveAdvisor · Orlando, FL

   12 May 20213-bedroomPaid $950

   Don’t hire them

   Not punctual, not professional and poor service quality. Each crew may be different but not worth the chance.

6. L

   Lauren B.

   Source: MoveAdvisor · Clermont, FL

   11 Oct 20204-bedroomPaid $900

   Stolen belongings.

   Used this company for my move and they were very rough with our belongings. Threw all of our things into the truck and shoved it all in to fit. Upon unpacking a of our boxes we are “missing” an Xbox and all the accompanying games, a portable Bluetooth speaker, and all of our bath towels (of all things?). Would not recommend this unprofessional company that seems to think they have a license to steal since you sign away your rights when you sign for the move.

7. J

   Jaya B.

   Source: MoveAdvisor · Longwood, FL

   26 Feb 20194+ bedroomPaid $900

   Stay Away.

   Horrific experience! I got a quote from them and decided to use them over other companies because they came recommended. When the movers got there, they were complaining from the start. It took them 30 min before they even lifted anything. The one gentleman spent more time on the phone than moving. We moved more boxes out to the driveway than they did. An hour into it they had a third guy arrive to help. He was able to speed things but but we also added two more people on our side to help move things. When it was time to pay they added $40 an hour to the rate for the third person. The owner was so rude and wouldn't even speak to me. He said he would call on Monday to discuss because I was unhappy but still no call. One of the movers said that the owner does this all the time. He under quotes the time and price and when its done he jacks the price up. STAY AWAY FROM THEM!

8. L

   Lisette

   Source: MoveAdvisor · Ocoee, FL to Haines City, FL

   18 Jul 20184-bedroomPaid $1,600

   PRICE GAUGING and broke furniture.

   Here is my Honest review on Cento Moving company that I personally hired for my elderly parents move on 7/13/18. Moving from storage in Ocoee to home in Haines City, Florida My initial impression based on my interaction with Connie in office was great Connie initially was very professional, and very pleasant as she handled my initial inquiry and questions. It is a shame that based on my first impression I wasn't able to rate a better experience with Cento Moving which quickly DECLINED along with Connie as the day progressed. Met crew leader Bryant who had the three man crew. Started off with one of the laborer running about an hour and half late for the job. What started off with an agreed upon cost of $1472 for two 10x25 storage unit quickly ending in trying to charge us close to $2000 for only one unit due to Bryant stated we had double the items we initially listed on inventory sheet. Keep in mind price was initially based off of an 8000 pound weight they came up with based on items I listed on their website. Which Bryant is basically stating they moved 16,000 pounds of items and furniture in one storage unit. Which according to their process is calculated only when each item is entered in computer. Not sure how Bryant calculated did manually on site since it wasn't entered in system. I Attached both list for review. I was told by owner Felipe the cost would be more but nothing crazy and received no communicate on rate until they arrived to the new location two hours after leaving storage. Keep in mind the distance between storage unit and home is only 50minutes. Also I was never advised by Connie drive time is part of labor hours apparently I am paying for those hours. That was NEVER DISCLOSED over the phone with Connie was told price includes assembly of furniture. was told no by Bryant when they arrived to home. Worst part of it all received call from Friendly Connie who WASNT so friendly anymore and lost all of those kind and professional skills she so pleasantly displayed at point of sale. She advised her crew could no longer finish the job due to we had double the items and in her own words stated "my guys can't stay there all night they have another job tomorrow and are going to be tired" She advised they could not get back out there till Tuesday mind you it was Friday. Leaving my elderly parents to incur additional cost not just from Cento, but also storage facility, and cost for new movers I had to scramble and stress about on a VERY SHORT notice. Since Cento DROPPED THE BALL on that. Spoke to Felipe and explained situation received NO EMPATHY, FLEXIBILTY, But a cold argumentive response. Not good for client customer relations. I refused to sign any paperwork that would say I agreed to any additional charges and was told by Felipe who already ordered the three man crew to stop unloading and lock up truck, that if I don't sign paperwork he would be coming to the home and by not signing I am basically authorizing him to leave with my parents personal belongings, which in turned caused me to call Haines City Police enforcement to have our items released, by me unwilling signing on the terms of $1600 payment for only half of our items, and the rest left in storage. Was stressed beyond reason that day and all because a company who I put trust in to help my elderly parents have a seamless move was to focused on business instead of really taking a real problem and bringing a reasonable solution for both parties that in turn would have resulted in a better rating and review. I am seeking a fair resolution for my parents, as I feel this was Price gauging and Cento was not true to their estimated figures given initially. Based on my experience I would not recommend their services however I do believe if a company is willing to accept their mistakes I would be willing to give an additional review based on the type of resolution Cento is willing to provide, as I know these negative review can affect any future business. My intent is not to affect their business, but to give Cento the opportunity to MAKE THIS RIGHT!!

9. B

   Barbara W.

   Source: MoveAdvisor · Apopka, FL to Longwood, FL

   2 Jul 20183-bedroomPaid $5,600

   Very Disappointed.

   I used Cento Family Moving to move from my home, storage for 1 month, and move into temporary apartment. Connie Lake, in the office, is OUTSTANDING. Unfortunately, the packers are poor (except for 1 gentleman from NY), wasted time discussing movies while my clock was running. I was told that the time needed to pack was "underestimated"! Needed to allow more time for conversation, I guess. More than 1/2 the boxes were not marked with the room the contents came from, much less identifying the contents. 1 living room end table has broken leg; wicker chair is damaged at the top and is unravelling; Copper Chef pans were not wrapped and are now scratched. These are the items I have seen. Due to lack of labelling, though I am in only temporary housing, I need to open every box. I am told that there will be no consideration for the extra time charged to pack, the lack of labelling, nor the damage, though I was charged many thousands of dollars for this temporary move. For sure, I will not hire Cento Family Movers for my next move, coming up shortly.

10. R

    Roseann S.

    Source: MoveAdvisor

    12 May 2016Paid $3,000

    Moving.

    The owner Chris Cento arrived with 3 inexperienced and unprofessional workers. They took no pride in their job as they threw the boxed goods in the front foyer leaving them no room to move the remaining 90% of goods in the truck. The furniture was dragged across the wood floors, gauging the wood, bumping into the walls leaving holes, while damaging and leaving paint on the furniture deeply scaring the wood. Broke the mirror in the dinning room hutch. As they were leaving in a rush from Fl. They forgot the m.bedroom mirror, I had to run out, stop the truck and give them the mirror to take, this mirror arrived broken as well. This Beveled mirror cost $600.00 at time of purchase. One worker claimed he would not move a box twice and would not climb the stairs to second floor. C. Cento acknowledged the broken pieces has the falt of moving, claiming we would be reimbursed. We received a letter stating none of our broken good would be fixed or reimbursed. We were promised seasoned movers for a full day on both ends. This was not the case. After spending $3,500.00 for a smooth transition, instead we received rude, crude individuals waiting for the payout. We have moved into several homes in our life and never experienced the likes of this in any way shape or form. It is very disheartening to take pride in what you own, just to have someone else disregard your things like garbage. Giving a poor rating is an understatement. What is put out in the universe ..always comes back round.

    Response from Cento Family Moving & Storage

    Its unfortunate to read such a fictitious review of the services our company offers. We attempted to go above and beyond to complete each and every request you made. We provided a Flat Rate quote for your move based on a specific inventory list you provided. Upon arrival we found that your inventory was highly inaccurate. Most companies would charge additional fees based on the additional work to be completed. We however, did not. We understood it was a stressful time for you and worked the absolute best we possibly could. You state that you had to run out to catch our truck because we forgot your mirror. That is a partially true statement. You do fail to mention that we did a complete walk through with both you and your husband and went room to room to assure we as the movers loaded everything to be loaded. We can not assume what is or isn't to be moved. Upon arrival in NC, you were already upset that I arrived 15 Mins early to set up my truck and be prepared for our scheduled delivery. When we began to bring boxes in, it was then that we realized how difficult the day was to be. The boxes were not labeled with a location. The only labels were "Fragile" "Glass". a very small amount of boxes had a location. We helped you open each and every box that entered your home to be able to put it where you wanted it. All of the boxes ere neatly stacked in their corresponding location. Two items were damaged during your move. The wooden dowels off of a bird house that was not packed and a piece of glass in the upper portion of your china hutch. The damage to the glass was not due handling or the negligence of our company. The glass cracked and broker during transit and was simply out of our control. Your move was supplied with Basic Valuation protection that covers you up to $10,000.00 with a $50 deductible. You declined to purchase Full valuation coverage and stated you did not want to buy it since your items were not replaceable. We did receive your claim form and processed it according to your submissions and valuation . Prior to leaving your home, and during the walk through to assure your move was complete, pictures were taken to assure we left your home with all items nice and neatly placed and with out damage. All walking areas were clear and not crowded. Neoprene Floor runners and door jam protection was used to protect all surfaces. There were no additional damages to any items or structures besides those noted.