Civic Van Lines DBA Shleppers Moving & Storage

Reviews

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1. W

   Wanda

   Source: MoveAdvisor · Monrovia, CA to Murrieta, CA

   30 Jan 20184-bedroomPaid $2,737

   They Were Good to Me.

   My moving consultant, Alan, was great! He came to my home and took an inventory I had to move and gave a reasonable quote for a flat fee that included, drive time, all materials, 6 men, 2 trucks, and packing of my TVs and framed pictures which included a listing of all of the things they would move. I liked the professionalism and knowing that there wouldn't be any surprises on moving day. A couple of times I had to add a few items to the list but, the price was never increased. I was frantic the night before moving day. Even though I stayed up all night to pack, I was still behind in some of the packing. They started moving right away and let me continue packing as they moved. It was a big job, and they were courteous and very professional. Nothing was damaged or lost. My whole family and I were very impressed with this company.

2. R

   Royman S.

   Source: MoveAdvisor · San Antonio, TX to Woodland Hills, CA

   24 Jul 20172-bedroomPaid $3,400

   Price as a quoted.

   We have been using this moving company around 4 times already and never had any issues with them. Not only the price was as quoted also the delivery time was made in timely manner. The crew showed up 30 min In advance and carefully packed all our belongings. Thanks guys for been so professional and reliable. Would highly recommend.

3. S

   Sam

   Source: MoveAdvisor

   24 Dec 2013Paid $2,700

   My moving service.

   we moved from Fresno CA to phoenix AZ we find this company on movers.com from began company rep was very helpful with helping us organize this move. we did move 3 time in the past and I can't remember pleasant time on the move day .it really was different with this guys they came on time as soon as they start pack our things I was fill that we choose professional movers who care about our staff. Same thing when they deliver they unwrap and help us to the end with organize our new place (they even took trash of cardboard that left from our furniture) .I really like to thank you civic van lines and is movers for helping us with this move .

4. K

   Kathy

   Source: MoveAdvisor

   26 Jul 2013Paid $300

   Very good serivce.

   I had to move my office locally.The crew was really helpful that they came early and worked quickly.Overall it was a very good experience and if I will need them in the future I would use them again. Im not really known to write reviews for companies but I was very happy as moving is my biggest fear. Thank you for your quick efficient service!

5. E

   Ezel

   Source: MoveAdvisor

   14 Apr 2013Paid $2,359

   Great moving experience?

   civic van lines was good choice for us to choose when we move. Daniel and his crew are the best, hands down. I cannot recommend them enough. They are fast, professional, friendly with bargain rates. If you're moving and want to hire some pros, they're the best deal to find. company also offer me some packing supplies for free. I was very please with the way this movers are wrapping and protecting our furniture also this service of wrapping is included and there is no charge for it  this is really great company to choose when you plan to move will recommend them to any one ,great experience !

6. J

   Judah

   Source: MoveAdvisor

   7 Mar 2017Paid $700

   Worst mistake ever.. ROBBED AND LEFT WITH NOTHING TO DO!

   I will start with I WISH I LOOKED AT THE REVIEWS ONLINE!! Warning… I GOT SCAMMED! I was advised by my sister, to try using a moving company my brother-in-law worked for; Shleppers Moving and Storage. I agreed to use them, and two weeks in advance, set a date of November 28th, 2016, when their rep came by my house and quoted me $400 for the move. I told him that was low, seeing it was always around $1000 to move my things, when I did it myself. I was excited to not only save money, but not have to move the items. He reassured me everything was fine and the quote was solid. He agreed on the 28th, and told me they would get me a time. I called to get that time, but never got a response back (trusting this was family and everything was going to follow through). I finally received a call, morning of the 28th, that they were out front! Regardless, I was eager to move, and went ahead with buzzing them up. In walked three movers, none of which were my brother in-law. It turns out he was called onto another move. I let these three strangers into my home, which was one of the WORST mistake I have ever made. During the corse of my move they took twice the time they said. I had friends tell me they saw them by their truck, not doing anything. They finally got my things down to the truck, and we went to my new home. There, I found that my stereo had been broken. That was after they smashed a lamp into the ground. It was not until later that I found the goose down, feather, couch that I got from Restoration Hardware was damaged, and one of my finer rings had been stolen! I was too busy dealing after the move, with the fact they asked me for $1000 for their service, and that’s outside of the materials they tried to charge me for; boxes they took back, tape they used, and plastic I had provided, but they used their own. Yup, $1000 for a job that I was quoted $400. I told them I would give them $700. They got their boss Jesse Heeber on the phone, and after a lot of arguing, he agreed to $700. I paid in cash, and they left. I received no quote, no paperwork, and no Bill of Landing. I called Shleppers Moving and Storage, here in LA, and spoke with Jesse. Over the course of a month, he reassured me he was going to handle this. He kept telling me to call him back, and then would not answer. Then, he stopped answering my calls and texts. I tried calling the office in New York. They got me on the phone with Rob. He told me he was going to handle the situation. I never heard back from him. Now, after looking over the internet, I have found that this is common practice for this company. I have found rampant complaints of over charging, surging, stealing, and more. It’s terrifying!! Who knows what else they took I have not discovered yet. Worst is, I didn't look at reviews myself! I hired them. Now I see why reviews matter. Now, I am trying to file a claim with my own insurance, but they need a Bill of Landing. They need paperwork. Something this company knew I would need. I am out of options, and left screwed over like everyone in all the reviews I’ve read since this happened. Including an interesting one, by a former employee, who states that this kind of stuff is encouraged! How does a scam and set-up, like this thieving company, keep getting away with this?

7. K

   Kari

   Source: MoveAdvisor

   14 Sep 2016Paid $1,150

   Do not use this company! Or good luck getting your money back.

   Worst moving company ever!! In July these people over charged me hundreds of dollars. I have been in a claim dispute with them for three months and I moving towards a lawsuit. They took chunks out of my walls. Took hours to google how to take apart my piano, and never was able to move it. They charged me three hours of time to google how to move my piano and never moved it. The foreman was high and fought with me. My credit card was charged twice weeks after the move. All around a huge problem. Please save your heartache and go somewhere else. I ended up having to pay another $800 to have my piano moved by a different company, Camelot Moving. They end up being amazing. They laughed at the problems the guys at Shelppers said they had. It only took these guys 50 mins to move my piano into the truck.

8. M

   Markus D.

   Source: MoveAdvisor

   7 Aug 2016Paid $5,500

   Horrible delivery, horrible experience.

   On 6/17/16 Shleppers movers arrived at my residence at 2101 E 21st St, Unit 202, Signal Hill, CA. They picked up my goods and departed. After they departed it was discovered they had stolen a bulletproof vest from my residence worth $1,200. There is a police report filed with Signal Hill Police. The delivery date to my new residence at 700 Spring Garden Drive, Bedford, TX, was listed “as soon as possible”. The delivery window for the move was 7-21 business days. The timeframe for delivery was June 28th to July 18th. The company stated they ship to Texas twice a week. Shleppers delivered most of our goods on June 30th. However, it was discovered 2 pallets of goods were not on the truck and was not delivered. Additionally much of the furniture was damaged to some degree and my motorcycle was also damaged. A call to the supervisor Jesse Heeber was placed on July 1 and he said he did not know where the remaining items were and would find them. That took a week and a half. I called on July 13th and Jesse said they were found and would ship out on the next truck. That date for shipment was supposed to be July 15th. Shleppers have been hard to reach, Jesse does not answer his phone reliably, and no one at the company will give me a firm date for delivery. Jesse kept citing the shipment would arrive the following week. I have called multiple times each week but I have not received my goods.

9. P

   Paloma

   Source: MoveAdvisor

   29 Jul 2016Paid $1,000

   DO NOT use them for long distance moves.

   I arranged my move from LA to Texas through Erica at the end of June. She seemed professional, organized, and answered all my questions. The guys who were scheduled to pick up my stuff showed up pretty much on time, and they were also professional, friendly, and clearly knew what they were doing. They took my stuff on June 29, 2016, and I haven't seen or heard anything about it since. I've called several times now, and spoken to Jesse in dispatch who never seems to know when my belongings will even be put on a truck let alone arrive at their destination. Jesse has never returned a phone call, and every time I call him, he doesn't have access to his computer or any shipping information. What kind of dispatch person doesn't know where things are? In the meantime, I'm living out of a suitcase. These guys might be great for in-city moves, but DO NOT use them for long distance. I've been waiting for a month, and still have no idea where my things are or when they will show up, if ever. This was supposed to be the straight forward part of my relocation, instead, it's the nightmare that is holding up every other step in the process. I will NEVER use Schleppers again and will most definitely recommend against anyone else using them, especially for a long distance move.

10. T

    Timothy C.

    Source: MoveAdvisor

    7 Jul 2016Paid $2,000

    Worst Customer Service @ Los Angeles, CA. Office.

    Worst Customer Service I have ever received. This company is a joke, Can't even live up to their word that was giving. Moving from CA. to TX. was looking for a smooth move without any hangups. I called and spoke with Erica Sanchez and explained to her what needed. She was very helpful and had told me that if I have my stuff picked up on June 22nd, I could get a July 1st delivery date. So I said, ok, let's do it. Movers showed up on the 22nd, loaded my stuff, they were really nice, professional. They had me go over all the paperwork to make sure everything was signed so there wouldn't be any hangups on the move. Ok great, good to go. June 30, Thursday I call Jesse Heeber, apparently he is the Ops Mgr. I ask him for a time when my stuff would be delivered on July 1st. He told me that my stuff is still in CA, that I was missing a form so he couldn't send my stuff. I asked him why he didn't call me to inform me about this form, He has had my stuff for 3 weeks, why no call. He told me that he knew a couple days ago that my forms weren't sign and that he would eventually of called me. Wow was I pissed. Unbelievable the incompetency of this supposed MGR. So he mailed me the form I needed to sign, I had to run all over Austin and try to find a computer/printer to get this formed printed, signed and sent back to him. July 1st, I get the form back to him and am told that he is not sure when he can get my stuff sent out. I call customer service and speak to Nicole, who takes down my information and tells me that I will be hearing from a Mgr by Tuesday afternoon. I call back and speak with Joseph, who is apparently the Mgr in customer service, he tells me that he will personally have a mgr call me on Tuesday, since Monday is a holiday. Tuesday comes and still no answer on my stuff being moved or a phone call from a MGR. Every time I call Jesse, He just brushes me off and gives me the run around and trying to blame me for not signing all the forms. So now it has been almost 5 weeks since this company has had my stuff and I have finally gotten some resolve from Jesse, Saying the earliest he can get my stuff on a truck is Saturday morning, July 9th. So because this guy, JESSE HEEBER, dropped the ball and let my paperwork go without any attention to it, this company did not deliver on it's statement of having my stuff delivered on July 1st. This also caused me additional financial hardship because not having any of my stuff, I had to go out and buy all new stuff for the time being. I also have to return to week Sunday, July 10th, and I have to buy new work uniforms, work boots & work tools because this company has my stuff. So I ask JESSE HEEBER, to show me some compassion and help me out with some kind of reimbursement, you know take $250.00 of my balance since I had to buy new stuff for the house and new work stuff. He tells me that it's not his fault and he shouldn't have to reimburse me, I should of taken my work stuff with me. WOW!! As an Operations MGR. unbelievable how he has treated me. $1568.00 to move from CA to TX $250.00 to buy work clothes, tools, boots $250.00 to buy appliances and house accessories Total: $2000.00+ for a stressful and unwarranted experience Every time I call and ask to speak to a MGR or Supervisor, I just get the run around and brush off or they tell me to go through JESSE HEEBER. Which is obviously not working. No one at this company wants to help me resolve my issue, everyone wants to pass the buck and the buck ultimately stops at JESSE HEEBER's desk and won't be escalated any further. JESSE HEEBER is a poor excuse for an OPS MGR, he doesn't care about the customer, he won't accept his mistakes and he tries to put everything back on the customer. I was originally going to get a U HAUL truck and move everything myself but after speaking with Erica, I trusted and had faith that Shlepper's would do an honest job. BOY, was I wrong. I will never recommend this company, this company is the worst when it comes to customer service. This company is a joke, I would stay far away from this company.