Civic Van Lines DBA Shleppers Moving & Storage

Reviews

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1. P

   Pamela

   Source: MoveAdvisor

   14 Jul 2014Paid $1,800

   Civic van lines.

   Bunch of low life scum bags!! "Chicken hawks"!! They prey on ppl and your money! On your items!! On your health & sanity!! Had to get the cops involved! They stole my stuff held it hostage for weeks! ! Then try to rip me off by changing the balance! Very belligerent and Rude cursing me out saying if I want my stuff I'll have to apologize to him This company is just RIDICULOUS!! They will be out of business I gurauntee it. Plze ppl be aware!! Dnt become their victims.

2. K

   Kirsten

   Source: MoveAdvisor

   26 Apr 2014Paid $3,900

   Huge Mistake!! do Not Use Civic Van Lines!

   DONT MAKE THE SAME MISTAKE I DID!! If you are moving long-distance, DO NOT USE THIS COMPANY. I get the impression, from reading about other people's experiences, that civic does a fairly decent job with local moves, it's the long distance moves where I see everyone is getting screwed. If I can save even just one person from the absolute HELL I went through, then writing this review was completely worth it. I moved across the country, from west to east coast, and I was attracted to civic van lines because the "quote" they gave us was so affordable. Complete bait and switch. They gave us a low quote over the phone, and once every single one of our belongings was boxed up in the moving van, DOUBLED the price. Not to mention, the movers were 3 hours late, took over 7 hours to pack up our 2 bedroom apartment, left stuff in cupboards and on shelves, and broke/damaged BOTH items, and the interior of my former apartment. If that wasn't bad enough, our stuff arrived almost 2 MONTHS late, and every time we called to find out what was going on, we got the run-around. No one was ever helpful or honest, more like rude and unprofessional. I honestly believed we were never going to see our belongings again, and after living over a month in our new apartment with NOTHING, I started buying new stuff. We have a young child, it's not like we could just go without certain things. Finally our stuff arrived, and the movers who dropped our stuff off (who really had nothing to do with civic whatsoever) were the only redeeming part of this whole process. And I would like to add, that I would have probably been upset that I had started buying all new things, except for the fact that when we began unpacking, most of our stuff was either broken or missing. We've accounted for entire boxes of things that just never even showed up. Honestly, it was the most stressful, hellish move I've ever been through. The kicker is it probably would've been cheaper, after the doubled quote/damaged property, to have not moved anything at all, and just have bought all new stuff when we arrived east. The level of unprofessionalism is unbelievable. This company is a bunch of SCAM ARTISTS and CRIMINALS. DO NOT USE THEM IF YOU MOVE LONG DISTANCE, you may never see your belongings again!

3. R

   Raymond G.

   Source: MoveAdvisor

   18 Aug 2013Paid $2,300

   Deceitful moving company.

   I hired Civic to move from CA to UT. In my opinion, this company should be banned from doing business anywhere. The price quote at first was good, starting @ about $950, then the price kept going up. On the day the packers actually showed up (they came a day late), the cost went up to about $1800, & I was told that if I didn't agree, they would leave my stuff. The problem was that I had to be out of my place that same day & Civic knew that, so I didn't have a option. When the moving van finally arrived in UT (they were again late) the cost went up once more to about $2300 (which was higher than any other quote from other movers). There was all kinds of damage to my property, including the top of my TV entertainment center completely smashed in & a shelf missing. The left support leg of my computer stand, along w/ the whole upper back section is broken & not useable. The computer printer ruined & they used my clothes to use for packing, so ink went all over my clothes, even though they CHARGED me for boxes & packing material. They bent my folding table  & camera tri-pod  stand (not repairable) & a whole bunch of stuff is missing.  So be aware if you're going to move, stay away from Civic Vanlines!  If you've used Civic & experienced a similar bad experience, join me in filing a complaint w/ the CA state Attorney General's Office, so they can conduct a formal investigation into their deceitful practices.

4. A

   Amy D.

   Source: MoveAdvisor

   23 Jul 2013Paid $1,600

   Poor.

   This was a horrible experience and I felt they were being dishonest throughout the entire process.  They gave us one quote and then doubled the cost without proper communication.  The whole process felt shady and they held our things until they received the entire payment amount.  I spoke to the manager several times who was very unhelpful and would continue to tell me that the Accounting department would call me, and I never heard from anyone.  In addition, the payment process was extremely difficult.  YOu get charged a lot extra for paying by credit card and have to fill out forms and fax them in with copies of ID's.  If you pay through their account, you have to go to the bank and manually pay into their checking account.  Overall, it was a terrible experience and I will never refer this company to anyone.

5. R

   Remerson

   Source: MoveAdvisor

   31 May 2013Paid $3,500

   If you care about your belongings, do not use this company.

   Despite a good packing crew arriving at our house, the overall experience with Civic was dreadful.  I do not recommend them. Civic contracted with an unnamed independent company to transport and deliver our household goods. The driver was rude, belligerent, condescending and unprofessional.  He was more concerned about his "real boss" in New York than he was about any commitments to Civic or to me as the customer. The driver had an old and well-used moving van, and made a big deal about not scratching it from overhanging branches.  He refused to drive up the driveway unless I agreed to extra payment. He called his "boss" in New York and the 2 of them tag-teamed me for additional money or he would not unload the truck. This felt like extortion or 3rd world bribery. When I agreed to pay, then he made sure he was still more than 75' from the door to qualify for the long-carry premium. He hired his inexperienced assistant laborers locally through Craigslist. They did very little setup on delivery. He did not take itemized inventory on delivery to ensure that all items and boxes were accounted for. He  did not have our itemized list and item count with him and blamed it on the dispatch at Civic. He didn't care or take responsibility for broken items -- they were not his responsibility since he was a contractor. His instructions were to call claims.  We had 3 pieces of furniture damaged and 1 item lost.  Most importantly, the leg of our dining table was broken, and then taped together to hide the damage or maybe to keep the parts together. Whoever knew about the damage didn't disclose to us.  The table later collapsed under the weight of dinner dishes during a meal, sending the dishes and glassware crashing to the floor near our young children and putting them in danger!  When I called Civic to file a complaint about the unprofessional delivery driver and to tell them about about the way the damage on the broken table was handled, they took no responsibility at all, nor did they take any action.  Instead they forwarded me to the independent 3rd party company which handles claims.  Make sure you have your own personal property insurance!   I would not use Civic again under any circumstances. Cost: The cost of the move was average. They do hide some costs in a 10% fuel surcharge on top of their cubic foot rate. Also they charged $161 for packaging materials which was not disclosed until the packers arrived.  We did all of the packing of boxes ahead of time. They packed beds, mattresses chairs and sofa.  (They pack items in blankets and shrink wrap. This enables the movers to roll the furniture putting it more at risk.). I don't like giving only 1 star.  But I can not give more in this case. It's what the company and its customer service deserve, especially with the very rude behavior of the driver.  .

6. S

   Suzanne M.

   Source: MoveAdvisor

   4 Apr 2013Paid $3,400

   Beware.

   Please don't plan a cross country move with this company unless you wish to be the victim of extortion and fraud.  I have been trying to deal with this company for over a month, and they are nothing short of scam artists.  Everything changed about the way they do business after they took possession of my property.  I have contacted the department of transportation due to their way of doing business, and we shall see who "wins" this round.

7. J

   Jeremy B.

   Source: MoveAdvisor

   23 Feb 2013Paid $1,000

   Civic van lines.

   Civic van lines quoted us a low number without ever giving us a visual inspection of our items. They doubled the prices after they arrived to pick up our items. They never gave us some documents about our move such as the important notice of your move. They will charge you 10% more for using a credit card. They lost several items in the move and never were honest or helpful to resolve it. I had to file my first police report against them to try and get my stuff back. See have not received my items yet after four months. The movers damaged the inside of my house and were very careless with my items. Dropped several boxes from the moving truck. Beware of this company as they are just brokers. They are only out to make money on your moving experience.