Coleman American Moving

Reviews

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1. L

   Lorraine V.

   Source: MoveAdvisor · Kissimmee, FL

   3 Jul 20213-bedroomPaid $2,000

   HORRIFIC MOVE

   Estimator came out, viewed 3BR 2500SF home, estimated large truck, 4 men, and 4 hour move out. The move was less then 1 mile to our new home. End result, 2 men, truck that required 3 loads/unloads, took 3 days, every piece of furniture damaged, on the fully insured move. Dropped furniture, broke 2 marble dresser tops, broke antique chair, antique cabinet. Going on month 4 and still attempting to resolve damages with their horrific claims department. Did I mention pulling up to our home the moving truck hit 2 neighbors mailboxes, which had to be fixed immediately! Recommend YOU CHOOSE ANOTHER COMPANY, as Allied Coleman has destroyed the joy of our new home and has caused us severe stress....Totally unprofessional, unreasonable and substandard to this industry! The movers were total clowns and hopefully have been terminated so they never do this to another consumer!

2. H

   Hannah K.

   Source: MoveAdvisor · El Paso, TX to Austin, TX

   15 Jun 20212-bedroomPaid $4,430

   Stay away from this company! I should've read all the reviews here!

   1. Very poor packing/loading staff They put all different stuff in one big wardrobe box (while they had many smaller boxes) JUST BECAUSE they were EXHAUSTED. The crew didn't understand my contract correctly and kept warning me that extra box will be my out-of-pocket, whereas it was promised to be no extra charge unless I have more stuff compared to the time they were measured (I had less!). They didn't even come with the covers for the mattress and box spring and loaded them as they were. We will see what they will look like when they are arrived. 2. Significant and repeated delay of shipment The service date on the contract was between 6/1 and 6/9 which is already wide considering that it is a in-state moving. Because I had to book an international flight for a business purpose, I asked them if they can guarantee that I can receive my shipment by 6/9. They GUARANTEED at the time and I booked a flight for 6/13 and planned things accordingly. And guess what? After I made several calls to the customer coordinator, she said that the driver will pick up my shipment from the warehouse in the OUTBOUND city on 6/11 and they don't know how long it will take for him to deliverer it. I had to pay more than $700 to change my flight and am not sure if I can get everything done during this trip because of the delay. -- on 6/11, they said that it will arrive 6/15, and next Monday (6/14), it delayed to 6/16, and the next day, it delayed AGAIN to 6/17. Don't know if it will be delayed again. It is extremely frustrating to work with them. 3. Delay claim mess The coordinator told me that I would be entitled to a certain amount each day my shipment is late and I will be informed how much it will be once my shipment unloaded. Another representative also told me that I will be reimbursed per diem amount as little as $75 per day. And guess what? A day before the (expected) shipment, the coordinator send me a link that requires all the receipts for the reimbursement!!!!! She said it would be per diem and didn't instruct me to keep my receipts!! And now she says that she is not qualified to answer my question and I should talk to the claims department which is a different company called "Eager". WORST EXPERIENCE EVER. DON'T WASTE YOUR MONEY. WHAT YOU WILL GET FROM THEM WILL BE FRUSTRATION AND STRESS in addition to everything you have to deal with for your moving. I haven't received my shipment yet. I will update my review if I have more things to share. Hope there won't be anything. PLEASE!!!

3. B

   Brenda G.

   Source: MoveAdvisor · Tyrone, GA to Fairburn, GA

   9 Jun 20214+ bedroomPaid $10,280

   In State move

   Sadly I would NOT recommend! We had over 27 items damaged or destroyed in our move - it was from Tyrone to Senoia and the attitude of the driver and his crew completely unprofessional. Also the sales rep drops you like a hot potato when you inquire about your damage. They may have been the better price initially but you paid for it in the end. Thought we could TRUST a national name like Allied but unfortunately not.

4. H

   Hernando V.

   Source: MoveAdvisor · Houston, TX to Glendale, CA

   8 Jun 20211-bedroomPaid $2,783

   Worse movers ever! Terrible experience!

   Movers involved: Allied Van Lines and Coleman. Consumer Customer Care: Shannon Davis (Coleman/Allied) Sales Person in Coleman: Manny Contreras Moved from Houston, TX to Glendale, CA. Moving expenses close to $3K for a 1 bedroom apartment. So far I have identified damages on a $2700 dollars brand new sofa, a Samsung QLED UHD 4k 65" TV, and the section of a floor lamp stolen. At pick-up, they declined to open the TV boxes and verify that the TVs were in good shape and very well protected in their original boxes. They only want to pay $625 dollars for patching up the damages on the Sofa minus $500 of the deductible of my protection plan, that leaves me only with $125dollars!!!??? Their claims department (A company called "Sirva") will hold the answer on the claim for 3 months and then they will offer peanuts. They declared themselves not responsible for damage on TV because they didn't wrap it. For the floor lamp they just ignored it saying that they didn't see the lamp neither at my place or at the storage. If you are planning a move, my recommendation is stay away from these companies and be very but very careful to what you sign to them at any time of the process. Lesson learned! Very important also to always bring these cases to the correspondent regulatory agencies.

5. G

   Geoffrey H.

   Source: MoveAdvisor · Katy, TX to Rockville, MD

   1 Jul 20192-bedroomPaid $4,123

   Very disappointed by the quality of services.

   I and my wife used Coleman services to move from Texas to Maryland in May 2019. All we can say is that we are very disappointed by the quality of service provided. Coleman was one of the most expensive moving companies we considered and we decided to go for it to avoid issues for which cheaper companies are generally known for. Sadly, the actual moving process was a disaster: - The movers for the pickup showed up late, understaffed and unfit to the job: they just could not carry the boxes down the stairs (we lived on the 3rd floor) and I had to assist them, carrying myself about half of the boxes. - They also did not bring enough wrapping material, ending up wrapping partly the furniture into paper, but promised that the furniture would get wrapped into moving blankets once they reached the warehouse and before departure to the destination. - This was a lie since, at delivery, all furniture was wrapped in the exact same condition. Of course, most of them got damaged during transport. - We could also have a look inside the truck and it looked like all boxes had just been tossed around, definitely not piled up the way they should. About half of the boxes were upside down (and I can confirm that they were loaded upright during the pickup). Some items contained in the boxes got damaged as well. - Even worse, our furniture and boxes were mixed up with another delivery, which made the delivery a pain since I had to confirm, one by one, which furniture was mine and which was not. In the end, we were missing an item, which got brought back to us about 2 weeks later. We complained to the customer service but were not interested to file a claim for damages since none of our pieces of furniture were of real value. Getting some money back for replacing the damaged parts are not worth it, taking into account the troubles of driving to the store to get the parts, unassembling the furniture, then reassembling it. We asked for a partial refund that was denied without any discussion. Oh well, lesson learned.

6. Z

   Zanne A.

   Source: MoveAdvisor · Beaufort, SC

   17 May 20193-bedroomPaid $15,000

   Don't Use These Guys.

   Coleman packers missed 3 drawers of our stuff, claimed they would go back and pack the stuff and reunite it with our shipment. When the van arrive, none of these items were with out stuff. 8 months later, Coleman keeps delaying and pushing off their responsibilities to replace our lost items. We were given these guys via Allied Van Lines - DO NOT LET ALLIED GIVE YOU THESE GUYS AS MOVERS!! They are dreadful!

7. V

   Vikas O.

   Source: MoveAdvisor · Seattle, WA

   7 May 20194+ bedroomPaid $13,575

   Nightmare.

   Name: Vikas O'Reilly-Shah Ref: AL- 790671 T-519976 Move: Atlanta, GA to Seattle, WA Salesperson: David Smith Account Manager: Brandy Cole Inaccurate pricing. See Attachment A email conversation with David (full thread available). We were quoted a price of about $XX,XXX for the entire move, including an initial early partial pack and move to the garage in January, followed by completion of the pack and move in April. We were instead charged $YYYY for the Jan/Feb work and $XX,XXX for the completion pack and move. On a call with Brandy Cole, she indicated that "I had signed the paperwork and that's what I owed" -- even though she was on the email chain with David where he explicitly stated that the initial quote was the entire charge. Inaccurate dates/delayed delivery. See Attachment B for email confirmation of delivery spread. We were assured that we would absolutely have a delivery window of 4/30-5/1. Items did not arrive until 5/3. Service was not completed. At the time of the load, there was an "overflow" situation and approximately 500lb of our items were shipped separately. We were not informed of this until 5/3, nor were we given the option to choose what items were shipped in the initial load versus the delayed load. As of writing on 5/6/2019, these items have not arrived nor have we been given a date for delivery. See Attachment C photo of overflow packing list. Damaged goods. See Attachment D photos taken on the day of delivery. Original time/date stamped JPG available on request. Our master bedroom headboard and shorter master bedroom dresser arrived damaged. Unfortunately, these are two of the most expensive pieces of furniture we one. Obviously, we have not had the opportunity to assess the aforementioned overflow items that are undelivered as of writing. Also, we are still in the process of unpacking items e.g. glassware, paintings, pictures and further damage may be uncovered. Poor unload. The team responsible for unloading items into our home at some point ceased to follow instructions for where to place boxes -- items for the basement were placed on the 2nd floor; items clearly labeled for the 2nd floor were placed in the basement; items for the basement, main, and 2nd floor were placed in the garage. We have had to search for boxes that we expected to be placed correctly, hindering our transition into the new home. Faulty rebuild causing a safety issue for our children. See Attachment E for photos. Original time/date stamped JPG available on request. We discovered after 2 days (on 5/5 morning) that a convertible daybed had been rebuilt extremely poorly. The slats for the daybed had not been screwed into place but instead were simply placed -- haphazardly -- on the support. A small movement might have caused the bed to collapse. This was the bed for our children in the room they knew was the kids room.

8. M

   Michael P.

   Source: MoveAdvisor · Newnan, GA to Gainesville, VA

   25 Mar 20194-bedroomPaid $8,400

   Terrible!

   Terrible! The movers were late, the sales person grossly underestimated my shipment weight which caused a large increase in price (9k lbs estimate, 14k lbs actual), this led to not being able to fit all our stuff on the truck (the overflow arrived a week after everything else), they damaged the house we left, and upon arrival found several broken items and nearly everything covered in filth. AND the process to get property damage repaired is beyond explanation. 3 weeks had past before I finally just paid out of my own pocket to have the wall in the house fixed. They offered no reimbursement and through all of this I was never once contacted by a manager even though I was told the manager was notified of the situation. Nothing the sales rep told me was going to happen did. It was all false promises. I even paid for the premium insurance and that was a huge waste. Of all the military moves I have done, this was the worst experience I have ever had moving. This company DOES NOT care about their clients.

9. C

   Carl Z.

   Source: MoveAdvisor

   19 Mar 2019Paid $9,555

   Overcharge, packed +65% boxes, lost furn, late, inventory not checked.

   Coleman Allied Nashville is a horrible company. Do not hire them. I hired them for my 88 year old mother to move from TN to CT last August. Estimator was nice enough, packers came and packed 119 boxes when the estimate was for 72- a 65% increase that we were charged an additional $1,033.29 for. These extra boxes were lightly packed with clothes from chests of drawers and hope chests- which the estimator told us did not need to be packed. The packers insisted the driver would not take chests that had things in them. Several pieces of furniture were damaged. They were a day later than the late delivery time-frame we contracted for. The driver would not allow them to check things off the inventory list when they unloaded the truck. The driver was rude and dismissive to my mother and sister who witnessed this all. They said they could return to unload in 3 days if they wanted to go over the inventory sheets as things were unloaded, but my mother had little to live with in her new residence so she was over a barrel and needed her late belongings. So my mom signed and now they say "Sorry, she signed for the inventory". They delivered some boxes and a table that were not ours. When we let them know, they came back and retrieved them. One had military legal papers in it, the other was an antique table that was could have been a family heirloom. I filed insurance claims totaling $2935.97 and we got a check for $1757.99 because they said the claimed lost boxes and a night stand can't be compensated because my mother signed when they delivered. I began my nightmare complaint by calling the estimator, who stopped returning my calls. I called the coordinator, and she likewise stopped returning my calls. Then I called the front desk and asked for a manager. He said he would call me back and didn't . When I called in 2 weeks he said he was working on it and would get back to me. When I heard nothing I called again and they said the have a new manager. I left 2 messages for that person and he never called me back. I called national customer service and they were professional, but said their hands were tied because my mother signed for the delivery. They were understanding but unable to do anything except pay me $50 for a late delivery. Now my mother is missing furniture, household goods, and a big chunk of her retirement money. Booo Allied Coleman, you should be ashamed of yourselves. I don't know how your employees can live with themselves when they work for you. I will never recommend you to anyone and I will tell as many people about this as will listen to me. I am sorry for our brave service families if you have ever have the military contact for moving household goods for our armed forces. You, Allied, should have refunded my mother her overcharged $1,592.29 and apologized profusely for the lost goods we were not compensated for, but you chose not to. You don't need an MBA to know that's really bad business.

10. O

    Omar A.

    Source: MoveAdvisor · Dallas, TX to Winston Salem, NC

    9 Aug 20181-bedroomPaid $6,700

    Horrible moving experience.

    The load in at the my origin state was horrible. They loaded my trash bag in with the rest of the stuff, and when I asked for them to remove it later on, they lied to me and said "i got it" multiple times via text. Later, I see at the destination it has not been removed, and the mold infestation (to no surprise) grew worse. In a previous review, I said the only pros was Matt, the manager, was responsive to my requests. I rescind my comments about Matt, the primary manager, being one of the pros. He contacted me to see if there was something that could be done about the negative review, and once I became too insulting of his worker who lied to me, he rescinded both his apology and his offer to provide some money back (which I absolutely deserve some money back as I did not receive what was agreed upon). Once again, LIARS. LIARS. LIARS.