21 Jun 2024 · MoveAdvisor
1.0 out of 51.0
WORST MOVING COMPANY EVER. USE AT YOUR OWN RISK. BE PREPARED TO DEAL WITH A COMPLETELY INCOMPETENT MOVERS, MOVING COORDINATERS AND MANAGERS. DO NOT MAKE THE SAME MISTAKE AS ME USE ANOTHER COMPANY!!!!
DETAILS:
06/11/2024 Pickup date of all requested inventory:
• Driver called @ 8:44 am eastern time stating the truck would arrive @ 9:10 am eastern time.
• NOTE: When the movers arrived, they did not have the appropriate equipment:
o They did not have any tools to disassemble the furniture. So I had to provide them the tools, even though I am the client and I am the one moving.
o They also did not have enough blanket and wrapping materials for the furniture so the inexperienced mover who was the driver went back to the Coleman office and that trip took roughly about 2 hours.
• The truck arrived @ 9:05am eastern time to begin loading the furniture .
o NOTE: There were two delivery points as agreed upon.
• One mover (the driver. The driver’s name was Terica.) was experienced and the other was not. The inexperienced mover was completely lost and spent several hours doing inventory as she did not know what to do and her colleague had to explain everything to her multiple times and she still could not comprehend what he was saying.
• While the experienced mover packed and wrapped items. The inexperienced mover was trying to figure out what to do. The experience mover overwrapped and some of the items and time could have been saved with less wrapping.
• I made two calls to Lydia Coleman (The moving Coordinator) starting @ 3:53 pm and then again @ 4:49 pm complaining about the pace of the movers and that they needed additional help. She never ever called me back with any updates. Lydia, the moving coordinators knew nothing about the movers who were sent to load the truck. I never ever heard from Lydia again that day who is the moving coordinator to confirm the following (The questions that keeps coming to my mind as client, what was the moving coordinator doing? Did she actually serve any value or purpose throughout this moving process?):
Did the additional help show up?
• Additional assistance finally arrived around 5:30pm eastern time in the form of the Operations Manager, Joe, who got the movers to work faster. Joe realized that the movers should have been completed by now. Joe told the movers the way they were packing the truck through the side door was incorrect. Joe had to instruct the experienced mover how to park the truck so that they could be move efficient in loading the truck.
Joe realized additional help was needed, so he called Tony, the dispatch manager to come and help.
• The move was so inadequately planned for even though Coleman was provided with the inventory list prior to the move., that they had to leave all the ramps and pallets in my garage to be picked up the next day because they did not bring the right size van.
• By the time the movers left and the loading was completed, it was 7:51pm.
• So the movers arrived @ 9:05am eastern time and left 7:51pm eastern and that means the entire move took 10 hours and 46 minutes. When they finally left, Tony and the driver (experienced mover) finally admitted, that they needed to send additional experienced resources when she is working. Tony admitted, that he did not send enough resources on this job. This was a conversation he had with the driver (inexperienced mover) in the drive way.
• Joe the operations manager mentioned that because they bought the truck with too many ramps and palettes, those had to be left behind and picked up the next day on 06/12. This was a result of the this company not knowing what is the proper tools, resources and materials to the move. The next day when the same driver (Terica) arrived to pick up the ramps. She met in an accident out of the sub division.) She finally was able to pick up the ramps. My point here is that as a client I was beyond more than obliging and the moving company did not reciprocate by sending an experienced movers, provide appropriate resourcing, supervision, tools and materials for the move.
• This extremely dissatisfied moving experience provided by moving company made a very stressful process of moving my elderly mom even more stressful. I don’t believe it should have come to this had the moving company provided the correct amount of experienced human resources, tools, materials, etc. The moving company chose to let an experienced driver who has admitted that this is her first move lead the move and as a client we should suffer for bad decision making by Coleman Allied. The experience was so bad that we do not want another coleman allied employee or van near our homes.
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